Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

3.6  

4   Customer Service
4   Friendliness
1   Overall Experience
5   Price
4   Quality of Work

I recently purchased a pre-owned 2017 C300 coupe

By mrleg2010 on 3/27/2019 at 1:43 AM.

The only reason I did business with this dealership was because they had the best price for 2017 C300 coupe, the salesman Alex knew nothing about the car, nor could he explain hardly any of the features of the car. I asked the salesperson Alex to contact the previous regarding the extra key. The next day Alex informed me the previous owner didn't have the key," which was a bold face lie! I tracked down the previous owner and she was happy to send me the extra key.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disgraceful dealership

By Ben Aroussi on 7/1/2018 at 9:30 AM.

Moses akhanzada was one of the nastiest employees I had the honor of speaking with during my 3 minute visit after being promised numbers from a telemarketer that insisted on better rates in person. Make sure you work with every other possible employee or better yet any other Audi dealership likebAudi of Pasadena or downtown la Audi . Thank you for confirming this was my last visit to this dealership!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Maryricehopkins on 6/7/2018 at 6:39 PM.

We worked with Brian to purchase our car and have been very pleased with our Q5. Short after we purchased the car, it was stolen and they were very quick to help us re-key the car. Now. I am back for the one year service and once again happy with how efficient things went. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!

By Audigal on 4/13/2018 at 10:32 PM. Helped by Blair was my service advisor..

Service at Keyes Audi is always a thorough and pleasant experience. Blair is responsive and quick to keep me updated on details of my service visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Professional service

By Dan on 3/25/2018 at 5:12 PM. Helped by Blair Packett.

I always do my service in Van Nuys ,very good vibe,all questions answered,clean,goodies Blair is the best adviser i ever had in VN

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

good vibe & welcoming

By tiestoalcaraz on 3/22/2018 at 5:45 PM.

Length of time is okay, they are always busy of course although I recommend they schedule techs differently so they don’t ALL go to lunch at the same time and keep flow going there. Very friendly staff & good little hangout spot while you wait with snacks & drinks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prefect service - car and people -Blair at Keyes Audi.

By Vldazs6 on 3/8/2018 at 9:22 PM. Helped by Blair Patchett.

My old service rep had moved on so I was recommended to Blair - and while it’s hard to replace a 10 year service relationship I’m pleased that Blair was there. He was outstanding in his enthusiasm, communication and problem solving. His understanding of my vehicle and the technology in it was first class. He took time to explain things, told me anticipated costs and when things changed as they always do with services - was clear in explaining what the issue was , how it developed and what can be done to fix it. He game me options and recommendations but didn’t force anything on me. I will be returning to see him again and would not hesitate to recommend him to anyone else. Great job and greet service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience!!!!!

By 140774 on 3/2/2018 at 6:10 PM. Helped by Joe Gruatz, Sam Dajani.

Because Joe Gruatz, Sam Dajani andHaik Soulkhian went above and beyond to sell me car, I drove 4 hours from Las Vegas to get it at Keyes. When I arived car was waiting full with gas, signed paperwork in 10 minutes, had late and left. They made me feel VIP. Thank you so very much for providing outstanding experience for me! I LOVE my new car!!! Once you drive Audi, everything else fails short. Keyes Audi should be example to all other dealerships how to do business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive service experience

By rT6u((92hwz% on 1/23/2018 at 2:13 AM. Helped by Blair Patchett.

Blair Patchett was awesome! He was very helpful in getting my car taken care of. My A6 had a weird issue with the steering wheel and they were able to take care of it and faster than I expected. It was a very positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect customer service!!!

By Audid on 12/26/2017 at 7:31 PM. Helped by Blair.

Best dealership I’ve ever worked with and Blair is as good, knowledgeable and helpful as it gets. The service time is always fair and they let you know exactly what is happening every step of the way. Thanks Blair!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By DanK on 12/18/2017 at 9:27 PM. Helped by Blair.

I just got my A3 e-tron serviced at Keyes and the experience was excellent. Blair and the team were incredibly helpful, accommodating and considerate of my time. I have nothing but good things to say.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Garyb on 11/15/2017 at 6:18 PM. Helped by Blair.

Blair was an excellent service rep who made it a pleasures level service. I will come back for all my service and sales needs. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i liked these guys a lot

By wheelman on 11/14/2017 at 7:03 PM. Helped by Ehab Mahmoud, Cheikh Dicko.

Ehab Mahmoud in sales is a very helpful guy. We had a great experience dealing with him. Cheikh Dicko was the finance person. He is also a very professional individual who got our money business squared away. If you buy a car, I'd suggest you deal with these two dudes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10k Service

By Mjjantz on 11/9/2017 at 6:24 PM. Helped by Blair.

Blair and the team is the best! They took my car in and made sure it was ready to go as a walk in! Very very nice of them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got a great service

By ben2017 on 11/10/2017 at 3:22 AM. Helped by Sarsi Kazimi.

I just got my Audi A5 2018. Sarsi helped me to make the deal. He was very friendly, knowledgeable and professional. I am glad that I got my new car by Keyes.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Most Expensive Car I Owned, Worst Quality

By EP on 11/9/2017 at 6:23 AM.

People at Keyes Audi are very nice if you are in to buy car. Once you purchased it, you'll see the true character of these people. I purchased a brand new 2018 Q7 in 09/19/17, found defects after delivery, Serious paint damage and misaligned doors. I demanded to replace it or cancel the sale but the GM Brian Gelt said "it's not going to happen". Once they got your money, customer relation is none of their concern. The car was sent to auto body shop 3 miles away. Paint was stripped from tailgate and rear quarter panel - a brand new car, never driven repainted in a body shop (3rd party, it's not even an Audi shop). Car also have misaligned doors. It was part of the service order but Audi cannot fix it - GM said it reached maximum adjustment, nothing can be done to correct it. Keyes Audi will never take the car back. I thought Audi have exceptional quality control. Audi of America neither cares. No rebate offered no apologies, no nothing. Worst, the car was in the possession of dealership for 2 weeks - it was driven almost 30 miles. The GM wouldn't even investigate. Someone took it for a joy ride. Looking for honest Audi dealership? Stay away from Keyes Audi Van Nuys. . .Audi corporate is in cahoots with dealership, they will protect their own. None of my complaints ever get fair resolution. Another case of Audi Keyes dishonesty, my bill included Audi Care warranty for $1,500. When I reviewed the docs, no explanation was included on the package. I asked for details and brochure - nothing was given. Days gone by, no email, no phone call. I checked the web site and found out that Audi Care is only $860. Now I understand why no brochure or explanation can be made, they padded the price to $1,500 and they don't want to the customer to see it. I cancelled the coverage and demanded a prompt refund. Weeks gone by. After numerous calls and emails. I received an email saying refund will be processed within 6 to 8 weeks. I still have not received the refund to this date. Good luck if you buy an Audi car that is less than what you expected.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best relocation experience in a host of unforeseen variables

By AJM on 10/31/2017 at 2:32 PM.

Brian Kelt is the best in the business. He and his staff were extremely accommodating. Our experience there was absolutely pleasant from beginning to end. I can't think of any other dealership to purchase a vehicle from other than Keyes Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By hlnong on 10/3/2017 at 2:16 PM. Helped by Blaire Patchett.

Blair Patchett is the man at Service! Very efficient and outstanding customer service. He’s on top of the game. Always a good vibe here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Can’t say enough good things!

By StevenD on 9/29/2017 at 7:39 PM. Helped by Blair Patchett.

I’ve been going there for years now and since day one it’s been nothing but a positive experience. I’ve had two Service Advisors which is great because they get to know you and you them. I’m sure they are all good but I deal with Blair Patchett and maybe I’m biased, but if you get to deal with him you won’t be disappointed. He’s personable, courteous and trustworthy. One last thing, the place is clean, organized and the waiting area always has treats!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very impressed with the excellent customer service

By Cmontealegre on 9/26/2017 at 4:19 AM.

My sister bought her car here and had to bring it back for service, I was impressed by the service Issel provided her with she answered all of her questions and made sure she was satisfied when she picked up her car, I was so Impressed that I also got a car at this location. My mother will now also be getting a car at this location, Thank you and we are satisfied customers, who will be recommending you to all of our friends and family members

I would recommend this dealer.