Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Resolving of previous problem.

By GEORUSSELL on 11/7/2018 at 4:08 AM. Helped by MICHAEL GUTIERREZ.

Mission hills Hyundai reached out to me today and apologized for any problem with the purchase price and warranty on the new battery. They explained the difference between the original batteries warranty and a new battery warranty. Being a loyal customer they wanted to make sure I was happy. So they offered me a complete detail of the car to offset the price of the battery. I feel this is very generous offer. A very happy and satisfied customer. George Russell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership in the valley

By Freedom1 on 10/30/2018 at 2:46 PM.

What i can say is Karlo Bantan the Finance Manager is one admirable gentleman. His honesty was absolutely refreshing. I will definitely be returning for my future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Buggyb123 on 9/28/2018 at 6:54 PM.

Easy peasy, dropped off my car, Uber to my office. Called less then 2 hours later to say my car was ready for pick up. Uber back, no charge for service is a beautiful thing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I always get friendly professional service.

By Carmen on 9/24/2018 at 9:45 PM.

From the first phone call to schedule my appointment for service with , Star to the time I pick up my car , friendly, friendly and professional. Would not go any where else

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Prompt Attention

By First time Hyundai owner on 9/21/2018 at 2:11 PM. Helped by Angel Anguiano.

Great service by Angel Anguiano he addresses me with positive eye contact attention and deals with my cars issue. would not recommend Giovanni very rude

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very pleasant experience.

By Rocketgirl on 9/15/2018 at 8:38 AM. Helped by Angel (don’t know his last name).

I had an oil change and new tires installed. My contact point was a fellow named Angel and he really lived up to his name. I had a multipoint inspection that found 48 things right and 9 things wrong. A wonderfully simple computer program described the problems with simple descriptions and supporting pictures. It was very helpful and educational and I was not pressured into getting it serviced immediately. I felt a lot of freedom and choice through the whole experience.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Mr Rodriguez was friendly and direct

By Colemanus on 9/12/2018 at 5:53 PM.

Mr Ville was friend and the food was good though the service need to have a ice dispensary. Or not stocking the water so fast that non of them can get cold. One of the dealers had a lovely bow tie and suit

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience

Mostly good

By JG6123 on 9/11/2018 at 5:43 PM.

Customer service here for the most part is good. Me Gutierrez and Ms. Star were very helpful and pleasant to deal with. There was another gentleman there who’s name I did not get that was not helpful at all and did not seem to care because what I needed was not of concern to him so he left me standing there until the manager came and took care of me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brakes replaced

By Sergio125 on 9/9/2018 at 5:22 PM. Helped by Jonathan Enriquez.

Great customer service from Jonathan always very clear and imformative ! Thank you Will definitely be taking my car again to get my services done at this location.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome customer service!

By Sahsha on 8/30/2018 at 12:09 AM. Helped by Angel Anguiano.

I’m very impressed with Mission Hills level of service! Angel is super nice, professional and totally gets the meaning of customer service! I highly recommend this dealership baes on their level of service!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast, un-pushy service

By BDSD951 on 8/21/2018 at 6:36 PM. Helped by Angel.

Came in for an oil change and to have a broken window switch repaired. I thought I’d have to come back while they ordered the switch, but they found one and got me all done in 2 hours. Let me know about service that I might need but not too pushy about it, which I appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By music1on1 on 8/11/2018 at 10:40 PM. Helped by Angel.

Sadly, it's rare these days to have great customer service. This dealership was very accommodating with great attitude. Thank you Star and Angel!! So nice to be treated well and know they are trying their best to service your needs.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Fast and friendly

By Ejseuss126 on 8/5/2018 at 11:21 PM.

I came to get a 13,000 mile service. The service attendant explained that after reviewing my previous services my car only needed an oil change and tire rotation The job was done fast and the customer was respectful and friendly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible salesman, disrespectful

By ARose on 8/4/2018 at 7:30 PM.

Avoid this place. Stay away from Reza. The most disrespectful salesperson I've ever met in my life. I arrived at Mission Hills already knowing which vehicle I wanted. After test driving the car we sat down and the first thing he does is take my drivers license and start copying my information. He requested my email and phone number. I kindly asked if we could first begin speaking about numbers first before I shared my information. He said the lease will be in the $300s. I knew that was clearly wrong as I've gone to several dealerships and it would be in the low 200s. He left in a huff, made us wait 20 minutes (with crappy pop music blasting too) and brought his manager. He told us he will give us a fair deal. Okay great! He left. Waited another 20 minutes. Reza comes back. Says here's the price. Then says, "now can I get your information?" In an extremely condescending tone. I don't know if it's because of my age, because I'm female, because I didn't want to share my information, I don't know. But Reza clearly disliked me. I know that completing a credit report drops my score slightly every time it's completed. I hadn't seen any numbers except for the one time verbal number they had thrown at me. Why would anyone in their right mind complete a credit report there? The manager David tried to help, but it was too late. Reza is a typical pushy car salesman who rather have a sale than actually try to make any effort.

I would not recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Tiresome

By jo2759 on 8/3/2018 at 6:46 AM. Helped by Service Mgr.

I have come back 4 times to get my car fixed. My salesperson, Kyle has not been around to help me, but the head of service has been very helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By abloom10964 on 7/29/2018 at 5:42 PM. Helped by Lori Perez, RJ Zaineh.

Incredible service and easy process! Even when we were about to walk out to go elsewhere, Lori and RJ were able to give me an incredible deal and made our process great! We had a terrible experience at Parkway Hyundai with a terrible general manager who scammed us in a leasing situation. Please take the 10 minutes and drive. The experience I experienced with my parents yesterday proved to me to go back into hyundai cars. Thanks again guys for your professionalism and able to work out a deal for our 2018 Sonata Limited! We will definitely come back to you for new car purchases and such!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Way to go Mission Hills Team!!

By Lalapaulina on 7/26/2018 at 2:57 AM. Helped by Jonathan Enriquez.

I was redirected to Mission Hills after my regular dealership in Woodland Hills closed unexpectedly. I am pleased to report my experience was nothing but the best! Thank you Kaitlyn for scheduling my service request so quickly! Thank you Jonathan for such courteous and prompt customer service! You kept me well-informed on the status of my car with regular updates while helping an endless flow of customers! And all with a smile!! Thanks to tech 238 for the swift and thorough service!! I will definitely be coming back!!!

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The long wait

By geni2day on 7/22/2018 at 6:04 PM. Helped by Angel Angulano.

They do an excellent job however I think they take way to many appointments resulting in a VERY long wait. I was just having the first oil change on my new Tucson and I waited 3 hrs. This is my third Hyundai and so I have had quite a bit of experience in dealers service. My wait for an oil change has never been more than a hour. I am usually surprised that it was done so quickly. The rep I worked with was very nice and had told me that it would be 1 1/2 hrs to 2 hrs, so I expected it to be longer than usual, but not 3 hrs. In the future, I will have to decide if I want to spend my whole day at the dealers or was it worth the wait.... or try another dealership...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Went to my car doctor! Jonathan Thank you.

By The Rabbi on 7/18/2018 at 2:26 AM. Helped by Jonathan and Mikey......

I never worry when Jonathan and Michael are here. Thank you. Never have to worry as I am always in good hands. Rabbi Robert Lewis.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service!

By cargirl on 7/7/2018 at 3:04 PM. Helped by Jonathan can't remember last name.

Very helpful and friendly attention to me and my car. Listened to my requests and took care of my needs.The car looked nice and clean when the finished.

I would recommend this dealer.