Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.3  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mechanical issues

By 2018 silverado on 1/19/2019 at 1:54 AM. Helped by Jesse Brooke’s.

Second time I take my vehicle in for mechanical issues. Service advisor refused to correct detailed explanation of the issues my vehicle is having even after I explained in detail what was going on. Service advisor chose to just put check engine light and service. This gives no insight to service techs as to what issues I am having. Causing me to go back less than a week later. Even after I sent a text message requesting this to be corrected no one ever replied to my request. Seems to me like no one cares about what the customer wants. And I am still having transmission issues and loss of engine power issues.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I was not treated as a valued customer

By Bob.nudelman on 1/18/2019 at 4:13 AM. Helped by Manager on duty when I returned one of my leased cars.

I was not treated respectfully as a return customer should have been The manager was condescending and rude . I have Very pleased five vehicles from this store and was disrespected and rudely treated by the manager on duty.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Serviced Vehicle to Complete Satisfaction

By Canyon Owner on 1/18/2019 at 1:36 AM. Helped by Alex.

Completed service and found coverage under the only warranty I had remaining on my vehicle for a leak. Vehicle returned clean and everyone there was pleasant and professional.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Loud clacking noise

By Jancon on 12/31/2018 at 11:51 PM. Helped by Don’t know.

The noise was fixed and happily covered by my warranty. Still waiting to hear on a missing part they were supposed to order . No follow up after weeks on it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good and prompt service

By Ellie113 on 12/27/2018 at 9:27 PM. Helped by Sam.

Sam was by far the best rep to work with, was very knowledgeable, helpful and friendly. Prompt service. I have leased many cars in the past and never had positive experience like that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in Service

By Nsc123069 on 12/6/2018 at 8:11 PM. Helped by Sam.

Keyes Woodland Hills is the best for Sales & Service. Mo has sold us our last 4 vehicles with such patience, care & professionalism. I wouldn’t go to anyone else. The service team is A+ with fast, terrific, and curtious service every time. This is my dealership & I won’t go anywhere else!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Kiki on 12/3/2018 at 5:00 AM. Helped by Not sure!.

I took my car in on a Saturday morning for diagnosis and service. The service was excellent! The employee who did the intake—I wish I could recall his name!—was Totally professional and thorough. Everything was explained clearly. The mechanic skipped lunch and finished the car 2 hours earlier than estimated to accommodate my schedule!! Highly recommend!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast reliable and always done on time

By joeydazza on 12/2/2018 at 8:23 AM. Helped by Sam in service. Give him a raise..

Sam in service rocks. Thanks again for taking great care of us. We truly enjoy coming to keys WOODLAND HILLS. honesty is what keeps us coming back.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By Woodkeyes1 on 11/21/2018 at 4:44 AM. Helped by Sam.

I’m very happy with them, keyes dealer are very friendly and great costumer service. I will recommended them to family and friends. Keep up the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service repair

By Huzy52 on 11/21/2018 at 4:16 AM. Helped by Allan.

Great service very helpful very friendly answered all my questions good job overall I'm very happy with woodland hills caddilac .my next visit is in few months for tire rotation im surely goung to this location again ..thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Raich on 11/9/2018 at 4:20 AM. Helped by Allen Escobedo.

Very happy with the help from Allen. He was able to acomódate me in when the other person did not. He made me aware of was going to be done and when it was done ? thank you Sllen. Very satisfied customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy in easy out

By Scott.otten on 10/18/2018 at 5:18 PM. Helped by Ian.

Easy in easy out great service department great waiting area everyone friendly Donuts coffee drinks included AMC Theater across the street if service takes time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well Serviced Runing Like a brand New Escalate (13)

By Car guy 🚘 on 10/10/2018 at 8:24 AM. Helped by Sam.

Woodland Hills Cadillac the more I stay on top of the maintenance The better the service makes it run 🏃 Keep up the good work Cadillac Escalade (13)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Havasu on 10/12/2018 at 2:44 PM. Helped by Jessie/Service agent.

Jessie and the crew made me feel like a VIP. The young lady in the loaner/rental car dept made the process quick and easy from when I dropped my Cadillac off to when I picked it up I felt like I was in good hands. Best Tim Sweet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Sima1986 on 10/11/2018 at 3:58 AM. Helped by I don’t remember sorry.

That was my first time in this location they are very professional and nice and it only 40 min to do the service and inspection...and they called me and emailed me when my car was ready to pick up.. thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By ktd564 on 10/10/2018 at 12:06 AM. Helped by Johanna Felchlin and Bijan Lavasani.

Everyone who worked here was super friendly and very helpful! Overall experience was absolutely amazing. I would recommend coming here if you are in the market for a new car!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Terrible Representative

By jyles25 on 9/19/2018 at 1:29 AM. Helped by Jesse Brrokes.

Rep ignored me when I came into service area. Never cared to know what type of truck I had I don’t even have sticker or reminder for when the next service is due. She also wrote up a Sierra I don’t own a Sierra I own a Denali...I’m very disappointed I really don’t like to complain, but I did witness the Caucasian’s who entered the door after me were helped before me. I witnessed it first hand I was tempted to contact the news, because I was told this is not the first time at this location this has transpired. but if you look on Google response my experience is very clear. I will never return there again and I will definitely tell others of how I was outright ignored by a representative. Yes Jessie Brooks I made sure to take a card from the desk so it will not be a mistake in who the complaint is directed to. See Google Feedback

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional easy servicing for my GMC Acadia

By Service on 9/4/2018 at 4:00 AM. Helped by Rodriquez & Sam.

I was pleasantly surprised at the ease of dropping my car for warranty work. The drive is spacious and all the employees moved swiftly to keep the customers experience positive. I liked the cleanliness of the area to deal with the customer service department. I loved that an u We was setup for me immediately upon completion of paperwork!! Impressed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Great service advisor

By Mm the traveller on 9/1/2018 at 5:13 PM. Helped by Sam Macuk.

Sam is a true professional and great communicator. Been using this dealership for 4 years. Organized, conpetent, fast, and wonderful coffe selection. No need to even try another place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST DEALER IN TOWN AAAAAA+++++

By Ohad Bendavid on 8/27/2018 at 4:57 AM. Helped by The amazing employee MO Yazdamian thank you MO!! Thanks a lot to general manager RAMIN..

Thanks a lot to this best dealer. number one dealer in town Thanks to amazing person Mo Yazdanian that helps so much and was so patient, kind,helpful and knowledgeable!!! Thanks to Chris Tucker. Thanks to Adrian Marin Thanks to amazing General Manager RAMIN he is doing a great job and cares so much about all his customers. I really recommend to buy cars only at this place Keyes Woodland Hills Buick GMC Cadillac. They are very honest and have the best price in town THANK YOU SO MUCH TEAM.

I would recommend this dealer.