Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick easy, hassle free

By Laurenhuxtable on 7/18/2019 at 3:08 PM. Helped by Mark.

I brought my car in for its usual oil change etc. mark was assigned to me. I got there early and they took me no problem. I told him other concerns I had in regards to my battery. He then asked if I needed a ride. I usually just get an Uber or a lyft myself and mark informed me they do that for their customers complimentary. How rad. They got me an Lyft and I was on my way. once my car was ready mark called me and sent me another ride. I got back and picked up my car and I was on my way. Oh ya and I dropped my wallet in the parking lot and didn’t realize it until I got half way home. I called mark and he started the search, once I got there he juuuust found it. PHEW. It would’ve been an expensive oil change LOL. Thanks Honda and thanks sooo much to mark! Super easy experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Ga on 7/15/2019 at 1:31 PM. Helped by Christian Gutierrez.

Outstanding and efficient service. My car was serviced promptly with the utmost care and diligence while I was waiting at the inviting and clean waiting area of the dealership.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Wheel Alignment 7/6/19

By Lennie on 7/9/2019 at 1:41 AM. Helped by Ivan.

Ivan was very helpful and professional I have good experience at this location since 2016 except for that one visit sometime in late March..rotated tires of my honda civic..got home and “check tire pressure” light came on..did not have this issue prior to my scheduled appt..emailed, texted and called..No One Returned my call nor replied to my emails/texts

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nothing but a bunch of lairs and crooks.

By Astudillo00 on 7/3/2019 at 2:47 AM. Helped by Nooma and Dean.

Long story short, I went in to buy this 07 Honda Civic. ThIs young cat named Nooma is the guy who sold it to be. Oh, he assured me that it had just gotten a diagnostic check, an oil change, and that the compressor was "JUUUUST fine, it's just old"; but those were all lies. Dean (manager) told me that if anything is wrong to come right back to him...I did and I called and he ignored me. I have a baby and in this heat I need A/C BUT it doesnt work cause the compressor is broken.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Eli on 7/3/2019 at 12:43 AM. Helped by Miguel Cuenca.

Miguel Cuenca is the best. Excellent service. Kept me updated and was honest. He’s the reason why I like to have my service here. Treat me like family. Greatly appreciate it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service.Short waitng time.

By Phil on 6/25/2019 at 6:00 AM. Helped by Juanita Moran.

I'm recommending service department only ! Juanita Moran was very helpful in many ways.My car was ready ahead of promising time.Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By krwood19 on 6/24/2019 at 9:59 PM. Helped by Omar.

Excellent customer service from Omar in service. Kept me up to date, was honest, and professional. Had a great experience here and plan to come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best sales person

By Lusine on 6/15/2019 at 2:00 PM. Helped by Victor Goorjian.

Victor went above and beyond to make me a happy customer with my car #3. When I work with him, I know I don’t have to worry. He always makes sure I get the best car for my budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Power Doors lock

By Ojie on 6/15/2019 at 1:17 AM. Helped by None.

I would like to recognize the Service Advisor Mr. Omar Cabrera for his excellent service for my car. Mr. Omar was very knowledgeable and very helpful to my questions and I’m very satisfied with his customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By Carol&ron on 6/10/2019 at 5:22 PM. Helped by Miguel cuenca.

I took my car in recently for an oil change, it’s a 2007 civic, we’ve been bringing it here since we purchased it new in 2007. Miguel Cuenca has been our service advisor for many years. We think Miguel is wonderful. We trust his advice with the work that we’ve had done. Our civic has been a great car and it has received great service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never again!!

By JoZen on 6/5/2019 at 10:53 PM. Helped by Julio and Finance Manager G Terhousepians.

I went in as my lease to my Honda Civic ended in May and I wanted to finance it. After getting numbers from one guy I forgot his name Julio came in to the picture. He (Julio) gave me the car payoff amount and numbers again. After approx 20 min of talking Julio walked away and then returned like 2-3 minutes and gave me a new paper stating my lease had not terminated and I still had 6 payments left. I explained my lease was over on May 7, and that I had actually paid the lease off early and owed them nothing. Julio insisted I did. Julio walked and away and another guy jumped in to the pic. He introduced himself as the finance manager I forgot his name but last name is Terhousepians. He told me that Miller Honda had sold business to Honda and created another contract with out my consent and forged my signature for 42 month lease. I was shocked and very disappointed. At the end I ended keeping my car as they made me believe they were doing me a favor by waving the 6 payments left. I had leased 3 cars before and finance my last but this will be my last time I do business with Honda.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Honda Pilot

By Laura Mamber/Hanna on 6/5/2019 at 2:24 AM. Helped by Victor.

Victor made the process of me getting my new Pilot so easy. It was so fast and efficient. We are a Honda family and Victor always makes it a smooth buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Eli on 5/27/2019 at 3:06 PM. Helped by Miguel Cuenca.

I’m very happy with their service especially with Miguel Cuenca. He always gives me a great service that’s why I always bring my car to this dealer. Explained to me what needs to be done with my car. Very pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Emergency

By oscar on 6/3/2019 at 4:23 PM. Helped by Fernando.

Came in late afternoon with a dead battery. They changed it and did an oil change, all within an hour and a half. They were professional, courteous, and straightforward. Next day I went to a local inspection station for a smog check and failed. Went back to Keyes, where they explained why and how to remedy the problem. Again, they came to to my rescue. Thank you all.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By WGonzalez1 on 5/31/2019 at 5:49 PM. Helped by Ivan.

It’s quick Ivan is friendly and professional and my car always feels like new. I like how they give my car a complimentary wash and they inspect it for other possible issues. Thank you Honda service

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Regular maintenance

By Steve on 5/29/2019 at 4:53 PM. Helped by Mark.

The ability to schedule an appointment online is a big feature, the waiting lounge is very convenient, and the waiting time is very reasonable. Mark was great, he Explained to me all what I need to know and he was very courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

honset & excellent service

By Emily on 5/23/2019 at 4:59 PM. Helped by Miguel.

I have been taking my Civic here for 5 yrs now, they are honest, and giving me excellent service. Every time I check in to Miguel, he always giving me the best service! I really highly recommend this place and him to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service Department

By pj26 on 5/23/2019 at 11:16 AM. Helped by Miguel.

I have taken my car to this dealership for repair since I bought the car in 2003. My Honda Pilot has been a real workhorse and Keyes Honda keeps it running like the first day I drove it brand new off the lot. It isn't always inexpensive to have it repaired at a dealership, but I always know I get genuine Honda Parts and the mechanics working on my car are the most knowledgeable about my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service on my car due to Recall

By Cat Woman on 5/18/2019 at 10:31 PM. Helped by Christian Gutierrez.

Keyes Honda Service Center personnel very polite, competent, efficient. Waiting room clean with nice amenities such as coffee, cookies, fruit making any wait time pleasant.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car Maintenance

By Lm1515 on 5/17/2019 at 6:33 PM. Helped by Mark.

Mark was wonderful to work with very professional. My car got serviced and he recommended additional items my car needed. Great customer service! Will continue to take my car to Keyes :)

I would recommend this dealer.