Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
3  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

I cannot WAIT until our leases end!

By Melissa Wolski on 5/25/2018 at 3:23 PM.

Melissa W Disheartened by this dealership, AGAIN. They made purchasing my husband's vehicle ridiculously hard. The sales manager had to get involved because the lazy salesman didn't care to try and work things out for us. NOW, it's about that time to turn in my ats, as they would waive 4 payments I was at the dealership and spoke AT LENGTH to TJ (our salesman) about my car and picking out a new one. There was one I had my eye on, so in order to be able to waive 4 payments, I had to wait 2 months. No big deal. I WATCHED TJ put me on his calender to call on 4/16. Sadly, that call never came I guess an easy sale isn't what the dealership looks for. Smh... then, we received a letter from TJ, talking about it being that time and he would love to help us pick out a new vehicle. ???? Am I confused? It was as if the LONG conversation we had, never happened. ????I was told he put my name on that car so it wouldn't be sold to anyone else. So, apparently that was a lie? This was an easy, done deal, and they made it clear they don't need or want us as customers. I sent an email to TJ (salesman), Rob Swanson (sales manager) AND Mark Taggart (General manager if the dealership), and no response was even attempted. An apology, acknowledge their mistake maybe? Nope. Silence. This is our 3rd Cadillac from this dealership, so I am just blown away that they clearly don't care if we come back or not. There's absolutely NO WAY I'm going to BEG a dealership to sell me a car I thought TJ was the eager to earn your business type , but I guess not. I had left a glowing review o here for TJ, BUT, have since had it removed. My trust and respect are EARNED, not just given.... sorry. My husband and I sit here scratching our heads... why? If you don't want our business, man up and tell me WHY! We are now looking at other vehicles and contemplating pulling away from Cadillac all together. That's 2 potential sales losses, Keyser. That means nothing to you? Wow....

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very satisfied

By dcm on 3/29/2018 at 7:38 PM.

Happy to have chosen Keyser Cadillac. Salesman was patient and walked me through all the details that i needed to know before and after the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By marcia scott on 2/28/2018 at 4:03 PM.

Outstanding customer service. Steve Kaprow was very helpful, patient and thorough. The first day we just were walking the lot looking at the cars when he came out and offered to help us. From start to finish, everyone was very professional and treated us with great respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Keyser Cadillac dealership

By Srx charlie on 2/20/2018 at 10:34 PM.

The entire staff made my lease of a 2018 srx very pleasurable from mark the general manager rob the sales manager Ray the sales rep and Rocco were very courteous with the upmost professionalism no pressure to lease made me see the value of going with Cadillac when I picked the stx up they couldn’t do enough spent over an hour with Rocco went over every feature until I was comfortable follow up with Ray the next day was amazing I would recommend keyser Cadillac to me the best dealer all I can say is thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Goes Beyond Standard Service

By SWay1681 on 2/7/2018 at 5:16 PM.

I was a walk in customer and TJ Fanara helped me from the start. He was knowledgeable, patient and easy to work with. When I decided on a vehicle and he found me a price we wanted, he took the time to drive and help me pick up my factory rims for my trade in vehicle. This helpful act made my Husband and I happy to give Keyser our business. We look forward to a long relationship with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing.

By Rock2 on 2/2/2018 at 12:52 AM.

Quick and great service. Pick up was easy and everything was explained in detail. Rocco was also great in explaining all features of the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience!

By Suzette14 on 1/24/2018 at 12:38 AM.

I'm on my third lease with Keyser Cadillac and have been dealing with Steve Kaprow. I was impressed with his knowledge of the vehicles and appreciated his respectful and friendly manner. Thank you Rocco Zarcone for helping me get familiar with the technical features.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Carshop on 1/22/2018 at 6:23 PM.

We just picked up our new XT5! We enjoyed the process and love the vehicle. The staff at Keyser are friendly and professional,thank you all for a great experience. Thank you to Rocco Zarcone for showing us all the features!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keyser makes it easy!

By Cpglassman on 1/11/2018 at 2:57 PM.

I’ve been dealing with Paul Tiernan for the last 3 leases. He’s nothing but a true professional and doesn’t make you beg for a good deal. For as long as I’m buying Cadillacs, it’s with Keyser Cory Glassman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By Anthony on 12/22/2017 at 1:00 AM.

Very nice to deal with They are up front and honest The whole staff is great to deal with I would recommend them to anyone

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car great day

By Jq on 12/10/2017 at 1:30 AM.

Brad Fryling was both helpful and efficient. Buying a new ATS was quick and easy. Rocco Zarcone reviewed all the features on the vehicle with patience and detail.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Quality of Work

only changed the oil

By poor maintenance service on 11/2/2017 at 3:20 AM.

I took my Cadillac in for required maintenance. When I checked the tire air pressure, after they told me that they checked it, I found that they in fact had not checked it because the pressure was low in all four tires. I had to return it and made them put air in the tires to bring them up to the recommended pressure. This makes me wonder that if they didn't do a simple thing like checking the air pressure in the tires, what else didn't they do that is required on the list of things to be checked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very great experience

By lagamba on 11/1/2017 at 1:01 AM.

Steve was a terrific salesman. He took the time and showed us every feature of the vehicle. I will highly recommend Steve and this dealership. I would also like to say how great Anne was with helping us get approved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!!

By Tasha21 on 10/27/2017 at 4:43 PM.

I am over please with the sales and service I have received at Keyser .. This is the third Cadillac in my household in the past few years. We are pleased and will be back and Paul is great!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Department

By Kratzenberg, Donald 123 on 10/24/2017 at 6:16 PM.

My consultant did a great job and provided great service and information on my vehicle which was purchased in a timely fashion. I am very happy with my fifth Escalade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Roland44 on 10/17/2017 at 10:21 PM.

This is the 3rd vehicle I've purchased from Keyser and I've been satisfied every time. Always accommodating and speedy on deliveries, I couldn't have asked for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Patty Caddy on 10/14/2017 at 8:51 PM.

The employees are great at Keyser and go above and beyond to help you. I've always dealt with Steve, and he and Mark have always made the deal simple and easy and to the point - no back and forth business. This time I also got the pleasure of meeting Rocco who explained the vehicle and did an excellent job. I also can't forget to acknowledge the service department who never make any question you ask about your vehicle seem stupid. I must also acknowledge Ann who made the paperwork a breeze and a nice person to talk to, Thanks again Keyser !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The process was smooth and easy thanks to Paul!

By Lschrader on 10/9/2017 at 8:01 PM.

I appreciate the option of leasing the courtesy vehicle. The trade in to a lease was a good choice for us. Paul was helpful and responsive to our needs. I would definitely shop here again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing but class!

By Cannoli Mike on 10/11/2017 at 2:02 AM.

I can not emphasize enough how welcoming & accommodating the staff at Keysar Cadillac is. Mark & John made the sales process so easy for me. From the initial test drive, to taking the vehicle overnight, & working through the payment options for me. Typically, I dread the entire car buying process but this experience with Mark & his staff put me so at ease that I can not wait until my next car purchase at Keysar!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By djschrades on 10/10/2017 at 12:23 AM.

I was very pleased with my buying experience at Keyser Cadillac. The staff in friendly and accommodating. The whole buying experience was efficient and didn't waste a whole day. Great people. Thank you again, Keyser Cadillac!

I would recommend this dealer.