Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.9  
Quality of Work
4.8  
Service
3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car great day

By Jq on 12/10/2017 at 1:30 AM.

Brad Fryling was both helpful and efficient. Buying a new ATS was quick and easy. Rocco Zarcone reviewed all the features on the vehicle with patience and detail.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Quality of Work

only changed the oil

By poor maintenance service on 11/2/2017 at 3:20 AM.

I took my Cadillac in for required maintenance. When I checked the tire air pressure, after they told me that they checked it, I found that they in fact had not checked it because the pressure was low in all four tires. I had to return it and made them put air in the tires to bring them up to the recommended pressure. This makes me wonder that if they didn't do a simple thing like checking the air pressure in the tires, what else didn't they do that is required on the list of things to be checked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very great experience

By lagamba on 11/1/2017 at 1:01 AM.

Steve was a terrific salesman. He took the time and showed us every feature of the vehicle. I will highly recommend Steve and this dealership. I would also like to say how great Anne was with helping us get approved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!!

By Tasha21 on 10/27/2017 at 4:43 PM.

I am over please with the sales and service I have received at Keyser .. This is the third Cadillac in my household in the past few years. We are pleased and will be back and Paul is great!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Department

By Kratzenberg, Donald 123 on 10/24/2017 at 6:16 PM.

My consultant did a great job and provided great service and information on my vehicle which was purchased in a timely fashion. I am very happy with my fifth Escalade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Roland44 on 10/17/2017 at 10:21 PM.

This is the 3rd vehicle I've purchased from Keyser and I've been satisfied every time. Always accommodating and speedy on deliveries, I couldn't have asked for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Patty Caddy on 10/14/2017 at 8:51 PM.

The employees are great at Keyser and go above and beyond to help you. I've always dealt with Steve, and he and Mark have always made the deal simple and easy and to the point - no back and forth business. This time I also got the pleasure of meeting Rocco who explained the vehicle and did an excellent job. I also can't forget to acknowledge the service department who never make any question you ask about your vehicle seem stupid. I must also acknowledge Ann who made the paperwork a breeze and a nice person to talk to, Thanks again Keyser !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The process was smooth and easy thanks to Paul!

By Lschrader on 10/9/2017 at 8:01 PM.

I appreciate the option of leasing the courtesy vehicle. The trade in to a lease was a good choice for us. Paul was helpful and responsive to our needs. I would definitely shop here again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing but class!

By Cannoli Mike on 10/11/2017 at 2:02 AM.

I can not emphasize enough how welcoming & accommodating the staff at Keysar Cadillac is. Mark & John made the sales process so easy for me. From the initial test drive, to taking the vehicle overnight, & working through the payment options for me. Typically, I dread the entire car buying process but this experience with Mark & his staff put me so at ease that I can not wait until my next car purchase at Keysar!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By djschrades on 10/10/2017 at 12:23 AM.

I was very pleased with my buying experience at Keyser Cadillac. The staff in friendly and accommodating. The whole buying experience was efficient and didn't waste a whole day. Great people. Thank you again, Keyser Cadillac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great. Have bought 6 cars there 9ver the years

By Nan34 on 10/5/2017 at 5:52 PM. Helped by Stacey.

Steve kaprow is an excellent salesman. He knows what his customers want and need. I Have Bought Many Cars FROM Him Over THE years. The dealership always gives me a fair deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Great car - Great Service!"

By Cadillacfan on 10/4/2017 at 1:50 AM. Helped by Rocco Zarcone.

Brad Fryling worked hard to get me exactly what I wanted -- Again!! Awesome dealership from sales to finance to service! I won't go anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was taken care of- AGAIN!

By Richard Bauerle on 10/2/2017 at 2:55 PM.

With my SRX lease expiring in February, I asked my Rep Brad to investigate pull a-heads and other options to see if "now" was better than waiting. Brad did the research- and as it turned out- it was in my best interest to make the move now as several options were currently available that might not exist in February. Within just 3 days from when we started- I already have my 2017 XT5! It's this kind of personal care that makes Keyser (and Brad) a terrific place to get a new vehicle. This is now my 2nd Caddy and Brad's diligence and expertise made both of these deals happen! He was able to tailor both deals within the budget I had established with him. You can't ask for better customer service than that! I enjoy the new vehicle process, unlike a lot of other people. And I enjoy being a customer of Keyser Cadillac. They make the process friendly and easy! Both Stacy and Rocco were also great on the "back end" of the purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

To the point.Great service.

By Bobby75 on 9/28/2017 at 3:09 PM.

Fair pricing. Great service and timely. From sales thru Management everyonewas friendly and fair. Paul is outstanding. Knows how to connect with folks. Give him. Raise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third car from same salesperson

By Tony Z on 9/26/2017 at 8:36 PM.

I enjoy driving a nice car and Cadillac has fit that bill for the last 15 years. The staff at Keyser Cadillac make you feel like part of their family. John is a no pressure, let me help, type of person that i enjoy working with. The addition of Rocco Zarcone to explain the advanced technical side of the vehicle is a welcome plus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!

By Corvette man on 9/22/2017 at 11:27 PM.

Great experience with Ray the salesman and the well informed technical advisor! Could not have asked for a better car shopping experience! They made it very enjoyable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Dealership

By Goldenmama on 9/21/2017 at 7:04 PM.

I just got my 4th Cadillac from John Taggert at Keyser and it was another perfect car buying experience. John takes care of every detail so there is never anything to worry about. The service department is also stellar. I can't imagine going any place else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure buying a car

By Jdgifts on 9/20/2017 at 10:33 PM.

John is a wonderful salesman. Everything went smooth and quick. I would highly recommend this dealership to anyone who would like a nice looking vehicle without the long drawn out hassle of buying a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Dawn K on 9/20/2017 at 3:50 AM.

When you buy a car at Keyser you don't just get a new car you get a great experience. This was our third Cadillac purchase from Keyser and we couldn't be happier.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Experience

By dtrippie on 9/14/2017 at 8:53 PM.

Excellent experience at Keyser Cadillac _–friendly, honest and efficient. I would recommend Keyser Cadillac to anyone looking to purchase a new or used car.

I would recommend this dealer.