Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Our New Explorer

By Rich2017 on 10/20/2017 at 12:54 AM. Helped by Frank, Brad.

The product (20l7 Explorer XLT) and personnel (sales - Frank B., finance - Brad, and service) are great. We could not be happier. We have been dealing with Keystone Ford for many years and have always been a satisfied customer without exception. We have always recommended them for both sales and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Explorer

By Statler123 on 10/10/2017 at 2:48 AM. Helped by Clint,Scott,Brad.

It was a great experience working with Clint at Keystone Ford! He answered all our questions, helped us find what we were looking for, and was not a pusher for the sale. Great customer service representative! Over all the dealership is all about the customers needs! I give it 5 stars*****

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Jake S. on 10/2/2017 at 6:04 PM. Helped by Clint.

Worked with Clint. He's a great guy and helped us find exactly what we needed! I would highly recommend him and this dealership. 5 stars!!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Over all a very good experience

By Scott s on 9/25/2017 at 7:57 PM. Helped by Clint.

Worked with Coty from internet sales,then worked with Clint when I was at dealership.both guys were very helpful and pleasant to deal with . Thanks again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2017 Ford Escape

By Bob on 9/19/2017 at 9:51 PM. Helped by Frank Blood.

I want to thank Frank Blood for all his help in explaining the features in our new escape and making the transition smooth , Thank Again Bob and Cris

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest and Lack of Integrity!

By mbkjad on 9/7/2017 at 1:07 AM. Helped by Jim.

First, we were dedicated Keystone customer having purchased four vehicles and referred at least four friends there who also purchased vehicles. Last year, my Mustang needed some warranty work done and was dropped off without ANY body damage. It was supposed to be towed (flatbed) to the off-site body shop but our salesman decided to drive it instead (the reason for this that we were told has varied as the dealership says A and the body shop says B). Video evidence clearly shows the car leaving the lot without any damage and arriving at the body shop WITH damage. Hmmmmmmm! Wonder how that happened? Of course it was the immaculate wreck! The dealership still has never explained how the damage occurred. Initially I was told I had to pay for the repairs but this stance did not last long (couple of hours tops which tells me after the first review of the tapes they realized they had a problem). Despite all of that they were not forthcoming with the facts until I discovered them for myself. So if you want a dealership that will put themselves and their reputation over integrity and doing business ethically, Keystone is for you! Theses guys are amateurs who are slick with their sales gimmicks only to be equaled by stuff like this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 time edge lease

By 2 timer on 8/28/2017 at 11:20 PM. Helped by Casey, Tony & Jack.

Very friendly salesmans at Keystone Ford I want to thank Casey, Jack & Tony for a job well done. This is my second lease from this Dealership. These guys give U a very personal & professional service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair and accommodating

By dlswartz74 on 8/23/2017 at 2:32 PM. Helped by Jack Alexander, Jimmy Bussard.

This is the third time our family has dealt with Jack. He is so helpful but doesn't feel he has to talk all of the time. He allowed us "think time." The whole experience from beginning to end with the finance guy was relaxed--no pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Why I drive all the way to KEYSTONE

By bward3571 on 8/14/2017 at 5:24 PM. Helped by Sam Cook, Russ, Casey and Ronnie Hardy.

rocky in the beginning however in the end they showed why I drove past 4 other dealers and will again they worked hard for me to get the financing where it needed to be and looked after me as a cutomer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Truck

By austinb on 8/11/2017 at 8:43 PM. Helped by Bill.

I bought my first truck from Bill. It was a long process but they helped me through every step of the way and explained everything that was going on. I'm very happy with my truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Ford Escape

By tiredmomma on 8/3/2017 at 1:56 AM. Helped by Frank Blood.

This is the second vehicle that I have bought from Keystone Ford, I like the way my salesman Frank Blood talks to me not just my husband, he has never put any pressure on me to buy the vehicle that I was looking at. On July 31st,2017 I went in for an oil change and to get new wiper blades on my 2014 Taurus ( Which I loved ) and came home instead with a new 2017 Ford Escape which I also love. The reason for the trade is that we have had vans or suv's before we bought the car and we wanted to go back to one. Keystone made the buying process very easy and I most certainly will recommend them to any of my family and friends. I don't remember the name of the guy in the financial department but he is great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Deal

By marine4ever on 7/31/2017 at 3:50 PM. Helped by Frank Blood.

I worked with Frank for a few days to get the deal done. Frank was great to work with and I could see he was a people person. Keystone Ford is lucky to have him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You can't beat these guys!!!

By William Hose on 7/21/2017 at 4:57 PM. Helped by Clayton, Stacey, Russ, Jimmy.

This is my second purchase from this dealership and after the very professional, personal service I received in dealing with my new 2017 Ford F-150, I would recommend this dealership to anyone! Hands-down!! I have dealt with other dealerships including the one in Hagerstown and there is no comparison. The GM Clayton cannot be beat and the informed salesman Russ is top notch! Jimmy in finance answered questions in terms I could understand, and I kept my old MD tags and had them transferred to my new truck without lifting a finger - received registration & sticker in the mail in 2 days! Amazing! I also experienced excellent information and service from the Service Manager Stacey. This dealership is down-to-earth to work with and gives 110% all the time! Thank you Keystone Ford!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Friendly

By Pizza Guy on 7/11/2017 at 7:48 AM. Helped by Doc.

Very friendly folks. Took the extra time to contact bank and insurance for additional information saving me extra running around for more paperwork. Will come back in the future.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

F150 purchase

By FordF150 on 6/28/2017 at 4:20 PM. Helped by Casey, Frank and Jimmy.

Casey and Frank were awesome to deal with. My problem was with the finance person. His attitude left a lot to be desired. He is lucky I didn't tell him just put the tags on my old vehicle and forget the deal! After waiting several hours to get deal done, didn't really need his attitude. Wish there was another fiancé person so that our total experience would have be better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last Service of 2016

By Buggz on 12/31/2016 at 1:48 PM. Helped by Frank Blood Bonnie and several from maintenece.

I just want to say Thank you to the team at Keystone Ford for a job well done. As always everyone treated me like family and a family orientated business is really appreciated. I had a pleasant chat with my salesman Frank Blood and we both drive Fusions I was impressed with the mileage he got on his latest trip dare I say 40 MPG wow outstanding. I recently had the bad luck and hit a deer but Bonnie recommended a local body shop and my car looks show room perfect and as I chatted with Bonnie we shared similar experiences it made me feel good and the service department was exemplary as usual. I received a discount on the works and the inspection was completed. I really love the way each member of the repair and maintenance team took time to explain on a 1 to 1 basis what was being done and it felt great knowing that when I left Keystone Ford I knew my vehicle is safe to drive as well as a pleasure to drive. Happy New year to all at Keystone Ford:)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By chris on 1/2/2017 at 8:13 PM. Helped by Service Department.

I have a 2012 Ford Focus. Started to experience issues with the clutch. They replaced the clutch, and upgraded some programs. My car never ran better. All of this was covered in the cars warranty. A big Thank You goes out to the service department!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have bought 3 vehicles from Keystone and getting ready...

By wjregan on 6/21/2013 at 9:21 PM. Helped by Mike Fabrizio, Darian Falcone, Mike Kelly.

I have bought 3 vehicles from Keystone and getting ready for my 4th. All of my deals have been fair and their service is great. These people go the extra mile for you every time.

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Vehicles are priced out of sight. I have bought 3...

By steaminginpa on 12/22/2011 at 1:13 AM. Helped by Casey Fabrizio Sales Manager.

Vehicles are priced out of sight. I have bought 3 vehicles from Keystone Ford in the past,but no more. Casey is a con man,and changes his story daily,no I mean every minute. Unreal very low trade in values and sky high prices for what they have on their lot. Clayton has lost it allowing a guy like Casey run the sales,it will burn him. Do not even bother with this dealer,they will run you around in circles if you are not willing to pay them full price. They will in a very nice way say "well we will call you if something more in YOUR price range comes in" Have you heard that from them? That is a nice way of telling you to get out your a waste of their time,or a so called by them BOTTOM FEEDER. Some way to treat customers. Beware!! Its ok to look/drive their vehicles,but please have your head on right and look past the shiny car/truck and see how bad their prices are. You can get much better deals somewhere else,you might have to make some calls,and drive a little out of your way to get a GREAT deal.

I would not recommend this dealer.