Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.5  
Overall Experience
3.9  
Price
3.9  
Quality of Work
3.8  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly different experience

By Chuck on 9/15/2017 at 4:46 PM. Helped by Kirby and Nick.

I purchased my new 2017 Kia Forte from Kia of Bradley. What really impressed me was the staff seemed like they truly wanted to help.. my last car purchase I was used to the salesman playing games with price with me... My salesman really took the time to explain everything to me as far as purchase price and rate.. I purchased my car from Kirby(who is funny as xxxx).... I had an opportunity to meet the sales manager Nick early on in the process. Both made me feel welcome and treated with respect. I would highly recommend anyone going back and seeing these guys. I will be referring all family and friends there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very easy and quick

By Diana Greenberg on 9/16/2017 at 5:39 PM. Helped by John Davison Eric Veltman.

This, place was amazing!! Bought my 2017 Kia Sorrento in May, was in and out of there in about 30 minutes. Of course i did all my homework prior, and knew what car i had already wanted by their helpful website. Loved it so much, we went back in June and my husband bought a 2017 Kia forte. The whole team is amazing! I'm still very much so in love with my Sorrento..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New kia Sorento SX

By Johnnyd77 on 9/15/2017 at 7:28 PM. Helped by John D.

The sales and service crew their are awesome. I bought my new Sorento and it was fast and painless..I Highly recommended Kia of Bradley and John D and Eric V and Nick S are great people they care about the customer...

I would recommend this dealer.

Overall Rating

1.8  

3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Go to Kia if you like to play games.

By JP on 7/29/2017 at 10:46 PM. Helped by Sean and " The Manager".

My husband and I went to Kia of Bradley to purchase a car. Our first visit we were greeted by a salesman and drove several very nice vehicles. We came back to make a purchase a few days later. We told the salesman that we didn't like playing games and we just wanted his best offer. We gave the salesman the amount we would put down and the percentage rate we could get at our credit union. (2.9%). We told him the price we would like to pay and off he went to talk to the "manager". He came back after several minutes and gave us the figures from the manager. They cut the amount we were willing to put down in half and gave us a whopping 7.9% without even running our credit report. There was no movement on the price either. We pointed out these things. We thanked him and started to go out the door. The manager quickly met us and we explained the problems with the figures. His comment was "Well, we aren't going to give you the best price right at the start. If you didn't like it you'd walk out. We thanked him and proceeded to the door. His final comment was "We don't price these so we can take a vacation to Hawaii you know. " I REALLY wanted the car but we had to pass on a dealership that plays too many games.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy plus best prices

By Julie on 7/12/2017 at 2:13 PM. Helped by Kirby and Nick.

They were all great people to work with. I was driving from an hour away and they told me they would beat any other dealers price and they did. Super fast and easy process. no games or trying to push extras on me.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Free oil change

By Cindy on 1/29/2017 at 8:02 PM. Helped by Don't know her name.

I went in for a free oil change...258$ and 3 hours later.. I finally got out of there.. They always find other things wrong.. Then I got home and found aninside plastic piece from in side the car laying on the seat... I will NEVER deal with these people again...

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

bad dealship in honoring what is stated

By ron on 12/29/2016 at 6:55 PM. Helped by kurby.

Bought a 2016 jeep wrangler on Monday, returned it on Wednesday because of no heat and the service dept said there was a clog in the system. They said I would have my down payment in 7 days. The day I return the jeep the guy in finance indicated to me that the loan paper work wasn't sent in yet to the finance company so they had no knowledge of this loan. Thursday mid day I'm receiving a call from the finance company asking me about the jeep I had just purchased? Thought the Kia finance guy told me paper work hadn't gone through? After receiving the call from the finance company I called Kia and spoke with the finance guy, he indicated to me that the paper work was electronically sent to the finance company. These guys have no clue to what they are talking about. I will update this review if my 5k down payment isn't received in 7 days

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!!!!!

By steveg88 on 6/9/2016 at 3:31 AM. Helped by Aj, Nick, Kirby.

I came in looking for 2 vehicals one for my wife and my self. Bought a nice GMC Sierra and a Kia Optima. Great customer service no pressure atmosphere.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Overall car care and experience

By Ro1222 on 1/25/2016 at 2:41 PM. Helped by Kelly.

I am customer of Kia Bradley because of my experiences with Darin in auto service. His level of integrity and approach to honest vehicle care is beyond reproach. He has helped me when my vehicle have been damages as well as when I needed another vehicle to purchase. He has always recommended the most viable route for repairs and purchase. All of my vehicle come from the dealership where Darin has worked in the service department. Prior to dealing with him, I have always noticed the cavalier nature of people in this industry where piling on the repairs without thought of the time or costs, have always been disheartening. Darin always puts the customer first! Roland P.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made my wife happy with a new car

By Dabruce on 12/16/2015 at 7:53 PM. Helped by Kirbey McCormick.

Kirbey McCormick did a great job taking care of us. He was able to get my wife a car she was happy with and take hers in as a trade in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this place - Great people

By DWJOHNIVAN on 12/15/2015 at 4:20 PM. Helped by AJ.

My wife had bought a 2011 Sportage from AJ, I went in an bought a 2013 Kia Optima. A year later she traded in her Sportage for a 2015 Sorento and I traded my Optima in for a 2015 Optima. Love the people and the service department. Couldn't ask for a better place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Car Great Deal

By mark@gmail on 12/1/2015 at 1:10 AM. Helped by AJ.

I came the Kia of bradley to see a ford explorer but it wasn't really what i wanted. My sales associate AJ showed me a mercury mountaineer that was nicer than i thought we could afford, but gave us a deal that was in our price range. Thanks for making it happen Kia of Bradley, we love our new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Catherine on 11/18/2015 at 2:47 PM. Helped by Daren.

My husband and I have both been utilizing The service department at Kia of Bradley for numerous years as they have repeatedly exceeded our requests and expectations. The service itself is exceptional and the personalized attention by the Service Manager and staff is personal and genuine. Love these people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department is a dream!

By pjries on 11/18/2015 at 4:54 PM. Helped by Darrin Alderson, Kelly.

I have been taking my car to Kia of Bradley for service for several years now, and have never been disappointed. They consistently do great work and their customer service is out of this world good. Service personnel treat me as if I were a friend or a relative. They don't insult my intelligence, or assume that because I'm a woman, I know nothing about cars. If repairs are needed, they tell me exactly what needs to happen, how much it will cost, and how long it will take, and let me make the decisions. They will tell me if it's a problem that needs repair immediately, or if it's something that we can just keep an eye on. Let's face it.. sometimes things don't go according to plan, but on the rare occasion - maybe one? - where I have had a minor problem or a question about the work after it's done, they willingly investigated my concerns and if something needed adjusting, they adjusted it. They are flexible and work around my schedule for appointments. They handle the heavy lifting when I need to rent a car. If I'm waiting for my car, they offer to take me to nearby businesses to shop or have lunch. My most recent visit was in late October for an oil change and I wanted them to check on a steering issue. They found the problem, repaired it that day, and I confidently went on my road trip the following week, without incident. I live about an hour's drive from this dealership, so taking my car in for service here is no small decision. There are a lot of dealers and service options available to me a lot closer to home. But I would not take my car anywhere else. I tell all my friends that they won't find this high level quality of service nor the courtesy and concern for the customer anywhere else. I haven't. I have dealt with dealers in several states for more than 40 years and this is by far the best service experience I have had anywhere, anytime.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HAD MY CAR SERVICED HERE AND THEY DAMAGED IT

By Sportsmomx4 on 11/14/2015 at 3:56 AM. Helped by Darren,.

Let me start off by saying I am absolutely disgusted by the lack of professionalism in this establishment. I had my 2013 Kia Optima SXL towed by KIA roadside assistance because my car left me stranded on the side of the road. With only 45k miles on it this was a bit of a disappoint. Unfortunately, this was just the beginning to my nightmare. At first Kia of Bradley refused a rental car even though my internal engine failure was covered under my 10 year 100,000 mile warranty. After some arguing and a call to kia consumer affairs I was able to get a rental. I was told my car would take between 1 1/2 - 2 weeks since a total engine replacement would have to take place and it must be ordered/shipped in. 48 hours later I received a call from the service department saying that my car was ready for pick up. Upon arrival my car was missing the bottom portion to my front bumper, was out of gas, and the vehicle was out of alignment. I requested to talk with the "award winning" manager from the service department and he never came up front. Instead he got in his car and took off. So, I called the Bradley Police Department since my car was damaged in their care. The dealership blamed the poor tow truck driver even though we watched him load my car and he's been in business for 40+ years. It was myself, the officer, the tow truck driver, and now both managers from Kia of Bradley all standing there in the middle of the show room trying to come up with a plan on how to fix my car. Not only was I insulted and belittled by the manager in front of the officer but they refused to accept any responsibility for their actions. The tow truck driver even offered to go in on half of the repair cost and Kia still refused! I have never in all of my years ever been treated like this. Looks like it's time to lawyer up. Please do not waste your time. T. Ryder 11/13/15

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Buyer Beware These Guys are Lying Snakes

By TASeils on 5/22/2015 at 7:39 PM. Helped by Nick, Eric, Greg Brodsky.

On 4/22/15 I bought a 2004 Buick Rainier CXL from Kia of Bradley stated "As Is" for $7350 total. The sales person (Nick) said there were a few small issues with gauges, right mirror, gas cap, and the right rear tire had a "slow" leak. I asked Nick if the AWD was working properly and he said "yes" I asked if there where any major mechanical issues with the car and he assured me that the car had been inspected and was mechanically sound. After the test drive I did a series of sharp turns and other maneuvers to see if there was any noticeable drive-line or suspension problems. Nick noticed my actions and assured me that I was not going to find anything. I bought the car and drove the car 2 hours home and parked it so that I could order parts and start working on the minor fixes. During this drive I noticed the alignment was off and it pulled to the left, no big deal. The tire leak was caused from its aftermarket wheel being bent so bad that it could not maintain a sealed bead. This required me to buy new wheels because the cost of fixing the current wheel would have cost nearly the same amount. I took the Buick to Martin Automotive to have the tires mounted on the new wheels as well as have it aligned. It was discovered that the upper and lower ball joints where shot and a proper alignment was not possible. I went to the shop to look over the issue and that's when I started to get REAL the bad news. The tech test drove the car to check the wheel balance and noticed it was leaking fluid from the front. It had not been doing before. He put the car on the lift and saw that the front drive shaft from the transfer case to the front diff was missing and had been gone for sometime. He then checked the yoke on the front diff and there was a lot play in the gears indicating that the gears where in very bad shape. The leaking fluid was from a failed steering rack. Martin Automotive did the following repairs: Replaced the Front Differential assembly New Tie rod ends and bushings new steering rack new upper and lower ball joints Replaced the front drive shaft Re-Alignment and all required fluid changes. Totaling over $4500. After the repairs were completed was discovered that the transfer case was not working properly. Martin Automotive changed out the fluid and the problem seemed to be getting better. A closer look showed the rear diff was "locked" when it was under load causing the rear tires to "skip". This was traced to the front drive shaft and it's interaction between the front diff and the transfer case. Once the front shaft is removed the rear diff works as it should. This showed that the transfer case either is bad or the shift motor, that automatically switches the car from RWD to AWD if it detects slipping, is defective. During all of this I was calling Kia to talk about the issues. Eric who is the sales manager told me that I bought the car "as is" but he wanted to help. I told him I thought I had bought a mechanically sound AWD vehicle and what I got was not and a critical part for the AWD was not on the car when I bought it. Eric's only response was that I needed to bring the car in to Kia to have them fix it. I told Eric that I live 2 hours away and that the repairs where already being made. I was on a schedule and I didn't know if Kia would be willing to help. I emailed him the quote as well as the inspection sheet and pictures. Eric escalated the issue to Greg Brodsky (GM/Co-Owner). Greg called me late at night and stated he had a few ideas to make this right. It took 6 more calls over 2 weeks to finally reach Greg again. He told me that his only option was to have them fix it. He also said I was told of the defects on the car and that it was going to be auctioned, and I chose to buy it anyway. This is a lie. I would not have bought this car had I known it had the issues it did. Nor would I have bought a auction car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EXPERIENCE EVER!!!!!

By pmumm1 on 4/18/2015 at 12:42 AM. Helped by n/a.

They try to get you to buy a vehicle you don't want and pretty much all the used vehicles have some kind of problem they are running a junk yard over there I'll tell ya.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended Dealer

By kshibes86 on 2/7/2015 at 12:48 AM. Helped by Nick/ Aj.

Great sales associates and friendly people to help me get in a vehicle I could afford Happy to bbeable to do business with this dealership

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

bought new 2014 soul

By bob 87 on 1/12/2015 at 12:44 AM. Helped by sam.

I bought a new 2014 soul . I liked my sales person ok helped with picking the car. Buy the loan person is liar and a thief .over charged on my car.plus added insurance I didn't want to my loan. He said I needed it but the paperwork says not needed it but. This is the last car I buy there! Sorry Sam, going to AG next .liars and cheats don't get my business .anymore!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended

By atkinsons on 9/28/2014 at 9:46 PM. Helped by Nick.

My family and I spent about 3 hours on a Saturday afternoon in September with Nick in search of a Kia Soul. He helped us figure out what was most important to us and clearly explained the options and packages available. He found 2 cars for us to test drive that fit our criteria. Once we made up our mind about which trim level we wanted he guided us through the negotiating and financing process. He was helpful, knowledgeable, and respectful of our time. The whole process took about 3 hours. I highly recommend Nick and Kia of Bradley.

I would recommend this dealer.