Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2018 Kia Forte.

By RAZOOL on 5/21/2019 at 6:55 PM. Helped by John Wood- sales consultant; Evan Goldenberg - Sales Manager; and Andreas Vidrio - Finance..

Very professional assistance by the assigned Internet sales and finance personnel in the purchase of our 2018 KIA Forte over the weekend of May 18, 2019.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome job

By Giggles@5132 on 5/21/2019 at 2:20 PM. Helped by Travis.

Travis is exceptional when it come down to service he is very knowledgeable helpful and he is the only one that I trust with my car for travis and his team i will like to said good job everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and speedy service

By jstlikehvn310 on 5/19/2019 at 5:17 PM. Helped by Nicholas Nguyen.

Service rep helped me understand the services that my car needed. Nicholas kept in touch with me about a problem I had with my trunk latch not opening. Maintenance and repair took about 2.5 hours! Speedy service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Victor2223 on 5/15/2019 at 4:46 PM. Helped by Edi Savela.

Simple and easy, very professional, Edi was very polite, and attentive. They followed up with me and work to get me were i wanted to be in the vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jelly on 5/10/2019 at 2:32 PM.

Service was great the people very friendly service rep was outstanding quality of service was great even the shuttle dept was great and friendly. Would highly recommend.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Average Service Dept

By Just a Girl on 5/7/2019 at 7:21 AM. Helped by Nick N..

Service department was better than others I've been to. They had a better display of products for your cat should u want them. Usually when you go into a dealership at least one sales person asks you if you have been helped but was surprised when not one person approached me to ask if I was interested in a new one. The old dealership I bought my car from although a small one, always asked if I was interested in a new one. Also was expecting like all of the other service depts, would wash my car as a complimentary bonus. But not here...so off I go to get my car washed. They should have done it after all of the money i spent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership

By Kia lover on 5/7/2019 at 1:49 AM. Helped by Leo.

Everyone was patient and very hospitable from the sales department, financial services to maintenance. This is my second time purchasing a vehicle from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rountine Service

By bingobrat on 5/2/2019 at 10:00 PM. Helped by Shawn Lebs, Aldo Gallegos, Jeff Harris and Robert Stevens.

I scheduled an appointment for rountine service on my Kia and I was in and out with car washed in 45 minutes. Amazing. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service dept

By Fireman#89 on 5/2/2019 at 7:22 PM. Helped by Aldo.

Loved going to Kia. Aldo the service person I talk to was very friendly and professional.he answered all my question and work with me.thank you Aldo for helping me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient

By Poko on 5/1/2019 at 4:32 PM. Helped by Tony Perry, Service Advisor..

I contacted the dealer for diagnostic testing/second opinion on some major work that was recommended by another Kia dealer. The service to my car was done in a timely manner and the car was ready when promised. The price was very good. I would recommend this dealer.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fast service. Love it

By BoTay on 4/30/2019 at 5:03 AM. Helped by Nick.

I appreciate the fast service. My entire day is not wasted waiting around for my car to be ready. Nick was very helpful in explaining my service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Royalty customer service

By Sapphire Del Real on 4/26/2019 at 4:00 PM. Helped by Shauna Way and S. Lebs.

Great experience! From the moment I arrived to when my car was done the customer service was excellent. I appreciate the attentiveness I was given upon my arrival.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall Saturday

By KiaDee on 4/29/2019 at 3:39 PM. Helped by Nick Nguyen.

I had a recall on my Kia Soul and made my appointment for the first Saturday after receiving my notice. The line was so long when I drove in. Someone from the sevice dept came to my car and got me checked in. Gave me an estimate of a two hour wait. It actually took 1 hour 45 minutes. Everyone was very friendly, professional and among a hectic day, stayed calm. I also went to the parts dept. to order something and they were very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great,fast service

By Lysalape on 4/29/2019 at 2:17 PM. Helped by Aldo Gallegos.

My service was great and done in a timely manner. Feels like a brand new car. The workers were very friendly and knowledgeable. I would recommend to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I’m so freaking happy with my new Telluruide!

By Carlotta on 4/26/2019 at 3:12 AM. Helped by Evan Goldberg, Ella and Adrian.

My entire encounter with the team at KIA of Cerritos amazing! I did not spend all day at the dealer either! I would recommend this dealer and the team members to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable, joyful,and compassionate

By Nankey on 4/24/2019 at 10:19 PM. Helped by Arnold.

From the moment I spoke with Arnold on the phone til I left with my brand new car!!! I felt great, no second thoughts and glad I choose Kia of Cerritos.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Maddy on 4/17/2019 at 8:29 PM. Helped by Johnny Vieyra.

Second time coming here and the two times I've been here it's been a wonderful experience. The employees are welcoming and informative. I had an expired coupon, but was still able to get it at the discounted price. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By foxyscout on 4/23/2019 at 5:53 PM. Helped by Yesenia.

It was a wonderful experience and Yesenia and the team at Kia Cerritos was great. I would recommend this dealership to anyone who is going to buy a car.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

went to get a major service 60,000 mile

By Comochingan on 4/18/2019 at 4:35 PM.

everything was good. the only thing i have to say is that m the mjaor service was really expensive and now i dont have any $$ until next pay check

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Iheartsam on 4/17/2019 at 11:38 PM.

Great service! Hopefully the car wash service is available in time for my next. Will continue to come here for all my car needs. Thank you for the great customer service.

I would recommend this dealer.