Dealer 2-Year Rating

Customer Service
3.8  
Friendliness
4.3  
Overall Experience
3.8  
Price
4  
Quality of Work
3.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy purchase!

By 041868cak on 2/5/2019 at 2:15 PM. Helped by Cotten, Majdi.

Was looking for a cheaper truck and they had what I was looking for in stock. Jonathan Cotten worked to get me a great cash deal and Majdi made the paperwork easy. Would recommend them to anyone!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Overall Experience
4   Price
1   Quality of Work

2017 Sorento has a hesitation upon acceleration.

By marigold0203 on 8/31/2018 at 5:12 PM.

Our 2017 has a hesitation upon acceleration issue. The dealership told us several times that they were waiting to hear from Kia about any software updates to fix it and would let us know. When I finally contacted Kia Consumer Affairs about it, I was told that the dealership had already attempted to fix it with software updates prior to our purchase. This was not disclosed to us and the hesitation or shift issue is still there. So the Kia of Cleveland dealership has now decided to call it a characteristic of the Sorento and closed out the service call. I filed a complaint today with the BBB, as this is not satisfactory in a new car. It may very well cost me dearly when I am ready to trade or sell the car and the potential buyer notes the hesitation or "miss", or jerking sensation upon acceleration.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team

By Trenia Pugh on 7/2/2018 at 10:24 PM. Helped by Jonathan Cotton,Jeff Adams.

Thank you to Jonathan Cotton for being so patient and helpful to my undecided husband on a used vehicle. He help us with all the knowledge he knew about the car and it was a great vehicle for our son. Thank you Trenia Pugh.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Helpful Staff

By ETallent on 5/3/2018 at 3:44 PM. Helped by Jon Cotton.

Our agent, Jon Cotton was extremely helpful. We had found the vehicle we were looking for online. When we arrived, he met with us, and helped us through the process quickly and efficiently!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude and Horrible Customer Service

By Benji on 3/28/2018 at 11:11 PM. Helped by John Davis.

Drove 2 hours to look at a jeep. Listed at 22890. They were not willing to negotiate the price which was fine so I told them I wanted to think about it. Afterwards the sales manager proceeded to come outside ask a few questions then after tore the quote paper in front of us and said "I'd hate to know I drove 2 hours to not buy a car". Absolutely rude and uncalled for. We will never recommend this so called "dealership" to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very attentive personnel.

By Jose W. Pimentel on 3/1/2018 at 8:30 PM. Helped by Service: Jon Jefferson.

My new KIA Soul is well-maintained in this his dealer. I get reminder e-mails and promotions to keep my car up to date. Service price for maintenance is affordable. The five-point inspection is very reliable. I moved to Cleveland from Puerto Rico. Mr. Jon Jefferson was very diligent to help me register my KIA-Soul to KIA Motor of America.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
4   Friendliness
2   Overall Experience
2   Price

Coupon for service

By Boone on 5/24/2017 at 5:59 PM.

Coupon $43.00 for "the works" actually cost 52.00. Service costs and recommendations are too much. Normal recommendations for service as per owner's manual is 7500 miles. This service pushes 5000 miles. Trying to comply as I have lifetime warranty. Don't know if it is worth it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Come for the service and the salespeople

By Mysterious soul on 5/5/2017 at 1:04 AM. Helped by Chuck in service.

First, the service department is top notch. Had an engine replaced, and the entire service department went above and beyond to ensure everything was handled quickly and correctly. After picking up our vehicle, we met with Jay Rose and looked at new vehicles. Jay was courteous, professional and great to work with. Go there to see him and the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent First Car Buying Experience

By SilverBullet on 4/30/2017 at 11:24 PM.

Sheila was wonderful to work with. She was prompt and came outside early (right when they opened). she was very personable and very genuine. Sheila made me feel comfortable, as I wasn't sure what to expect never having purchased a car from a dealership before. Brandon did a fantastic job explaining the terms of the finance and paperwork. Both Sheila and Brandon did a great job ensuring everything was taken care of, so that I could wrap up and get to another appointment I had scheduled that day. Thank you both!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from Jeremy Giesel...

By bebo on 4/19/2017 at 1:45 PM.

Jeremy Geisel was my salesman at Kia of Cleveland. A very respectful young man. I will return to Kia of Cleveland for all my car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All Around Outstanding!

By justinthomasmerrell on 3/17/2017 at 6:44 PM.

First time buying a new vehicle and I was literally walked through and explained everything making it simple and easy. Patrick and Andy managed to get me a vehicle with a great price and interest rate while I didn't have that great of credit. I'm definitely going to do all my vehicle business with them & highly recommend anyone else to do the same.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Best of the best!

By Mgwetzel on 3/14/2017 at 11:35 PM. Helped by Jamie.

Jay, was great to work with, and made a usually crappy process of buying a car an absolute joy. Not having the best credit, or much money to put down, jay and the Kia of Cleveland team got me into a new car, with a reputable finance company for less then I was paying. Would recommend jay and the guys at Kia to my mother. Thanks again jay, and all the great folks at Kia of Cleveland!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Salesperson

By Pamela Hartline on 3/15/2017 at 12:03 AM.

Jay was very knowledgeable and helpful! I got a great car, great service, all because of my great salesperson! We look forward to working with Jay again in the future with other car purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing

By Danielle on 3/6/2017 at 3:01 PM.

As a first time Kia customer I was extremely impressed with the service that I got. Matthew Hake was an amazing salesman to work with. He spent the better part of his day by my side, showing me different vehicles and making sure I had the best experience possible. He, along with Jamie Ryan & Brandon Adkins worked tirelessly to make sure that I was able to get into the vehicle I had chosen. I would definitely recommend this dealership to anyone I know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service, thank you so much Matthew! (:

By Shelisha Copen on 3/3/2017 at 3:36 AM.

I had a fantastic experience on 02/24/17 at Kia of Cleveland. Matthew was a very nice and caring sales rep! Matthew had been trying to make my wish come true from when I first visited and couldn't purchase a Kia Soul in December. I told Matt I was interested in the Caribbean Blue 2016 Kia Soul so Matt and I made a plan for me to come back when I got my taxes and he would try his best to keep a Caribbean Blue Soul around for me and make me a owner of it! Matt was so fantastic that I would call or text Matt asking all kinds of questions and check once a week to see if there was a Caribbean Blue Soul and Matt was always on top of it responding back and keeping me informed. So Feb 24, 2017 I visited Kia of Cleveland well of course the 2016 Soul was sold but.. Matt had even better deal for me the new Caribbean Blue Kia Soul just 1 left. It was like it was waiting on me is how I felt! So after talking with caring Jamie we almost started looking in a different direction as far as souls.. but then Matt and Jamie decided to give the Caribbean Blue Soul a shot and needless to say Matt and Jamie made sure my wish came 100% real and it did! WONDERFUL EXPERIENCE! BEST EVER! Matthew, Jamie, and Andy was really great helping me and always to the point with answers and so I left with the Soul I wanted and not confused of anything and feeling awesome and happy as ever! :). Also thank you Aubrey for setting me up an appointment mt 1st with Matthew if it wasn't for that I would have never had this terrific experience at Kia of Cleveland! I know I made the BEST choice purchasing the Soul but not only that through Kia of Cleveland having Matthew by my side the entire way!!! I will always recommend all my friends and family to Kia of Cleveland! Very professional and great people! Thank You Kia of Cleveland!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, thank you Sheila Shannon

By Michelle Money on 3/1/2017 at 12:47 AM.

Thank you Sheila you are the BEST, Andy, Jeff, and Jamie thank your proffesioal service and all the help with the purchase of two vehicles we will highly recommend you guys. You will be our first choice for future purchases. Thank you jamie for getting the ugley Tennessee sticker off the Toyota! Lol and again I can't thank Sheila enough for the friendly, professional, service to me my husband, daughter and mother in law.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal

By elicia1 on 2/28/2017 at 12:03 AM.

It was a wonderful experience! Patrick was extremely helpful and knowledgeable along with Andy and Jamie! I was extremely pleased with the friendliness. And would most certainly recommend Kia of Cleveland to anyone looking to purchase a vehicle!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service in the purchase of a used vehicle

By kermit1872 on 2/19/2017 at 1:07 PM.

The dealership was unusually busy on the Saturday afternoon I visited. No salesmen were available, but Andy from finance came out and spoke with me and began to show me a couple of vehicles. He showed me a vehicle that had just been traded in, in fact the previous owner was still removing items from it. When a salesman, Luke, became available, he took over and I ended up buying that vehicle. Brandon in finance breezed through the paper work, the vehicle was cleaned up and I drove it home that night.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By AAvratin on 2/18/2017 at 8:56 PM.

Got me a great deal on a 2017 Kia Optima with everything I wanted in it! I would recommend them in a heart beat! Happy with my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went from a cruiser loser to a KIA FORTE

By rmille096 on 2/16/2017 at 4:26 PM.

I am the kind of person that does not handle change easily. I have owned my P.T. Cruiser for seven years and I was proud of that little car. However it was not the most beautiful sight and I knew the time would come when the Cruiser would bite the dust. I was in the market for looking at used cars but a reliable used car. I know Matt Hakes as a mutual friend but I did not know him on a personal level. I asked him if I could come look at some cars at Kia of Cleveland and start to consider some new options. I texted him and asked him if he could meet me spur of the moment. I was excited and wanted to look right away. It was actually his off day from work and most people would say "No I am not at work today but you can come another day." Matt did not even begin to hesitate. His response was "I am off work today but I can get ready in a couple of minutes and meet you at 4:00." I knew by his response that he took his customers and their satisfaction seriously. I arrived at Kia with my mom and Matt greeted us with a smile in the parking lot. I had a bad experience the last time with a car salesman so I wanted a great experience this go around. Matt was confident, helpful, and knowledgable and I could tell I was in great hands. He wanted to hear my thoughts and he asked what I was interested in. I am 24 years old and a college graduate and I knew I had to be smart with my finances. I told him that my budget was 10K or under. He directed me to the cars that were in my budget. I looked at a Lincoln and a Kia Seoul that were in my price range, and then Matt suggested the 2015 Kia Forte. It was 2,000 over my budget but he recommended it because it was still in my spending range that was comfortable. I trusted his judgment and agreed to take the Kia Forte for a test drive. He sat in the back seat of the car and it felt like I was talking to an old friend. I did not feel pressured, I felt relaxed and comfortable. Mom and I were in the front and Matt was in the back and we were cruising down the road laughing and talking and BONDING! That's the feeling I was looking for. I knew that I would feel the most comfortable in the car that suited me best. That car was everything I knew I wanted. A zippy, fun, stylish, sporty car that made everyone see I had stepped into adulthood. I was no longer a teeny bopper, I was now an adult. The Kia Forte is sophisticated yet sporty. We arrived back to the dealership and I did not want to get out of the car. Matt was a book of knowledge and continued to tell me more about the vehicle I was in love with. He popped the hood and showed me the engine. I do not know much about engines and all that jazz, but he wanted to inform me that the car was well made. I honestly was starting to lose track of time because Mom and I felt so comfortable talking with Matt and he answered all of our questions quickly and honestly. He also has a great sense of humor and I promise you are guaranteed to crack a smile around him! This was going to be my first time purchasing a car by myself, so I was laying out all the Pros and Cons. I could not think of one Con. So I turned to my trusty car salesman (Matt) and said "Please tell me if there is a con." He looked at me and assured me that Kia is the only way to go. He said that I could not go wrong with this car and that I would have guaranteed satisfaction. We went inside the dealership and sat at his desk and he continued to do some paperwork and start finalizing the deal. At this point I was starting to get hungry so he offered my mother and I some crackers and water. That made both of us happy and content as we sat and waited on the paperwork. I knew I was not leaving until the Kia Forte was mine! I knew that was the car for me. The manager, Jamie, was also a pleasant surprise. He was very natural and talked to me about the process of financing the car and my credit score. He assured me that he would give me the best deal out there and I truly believed him. Jamie made several comments that Matt had made previously in the appointment. That assured me that they both were being honest and telling the truth. I am very good at reading people and I know when someone is being honest. The last step was meeting with Andy which was the man in charge of helping me finance my car. We stepped into his office and he was just as polite and knowledgeable. Of course there is no way around all the paper work, but we talked and laughed and he helped end the night also on a great note. I can't say enough about this incredible experience at Kia. The people that work there are genuine and want the best for their customers. To Matt it is not about selling a car to a stranger. To Matt it is about the relationships and helping his customers find their dream car. Matt is outgoing, intelligent, and he knows what he is talking about. Anyone at any age will bond with him and connect with him. I will forever remember this experience and will shout it from the mountain top....KIA OF CLEVELAND IS #1. -Proud Kia owner: Rebecca Miller

I would recommend this dealer.