Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

2.8  

3   Customer Service
4   Friendliness
2   Overall Experience
2   Price

Coupon for service

By Boone on 5/24/2017 at 5:59 PM.

Coupon $43.00 for "the works" actually cost 52.00. Service costs and recommendations are too much. Normal recommendations for service as per owner's manual is 7500 miles. This service pushes 5000 miles. Trying to comply as I have lifetime warranty. Don't know if it is worth it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Come for the service and the salespeople

By Mysterious soul on 5/5/2017 at 1:04 AM. Helped by Chuck in service.

First, the service department is top notch. Had an engine replaced, and the entire service department went above and beyond to ensure everything was handled quickly and correctly. After picking up our vehicle, we met with Jay Rose and looked at new vehicles. Jay was courteous, professional and great to work with. Go there to see him and the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent First Car Buying Experience

By SilverBullet on 4/30/2017 at 11:24 PM.

Sheila was wonderful to work with. She was prompt and came outside early (right when they opened). she was very personable and very genuine. Sheila made me feel comfortable, as I wasn't sure what to expect never having purchased a car from a dealership before. Brandon did a fantastic job explaining the terms of the finance and paperwork. Both Sheila and Brandon did a great job ensuring everything was taken care of, so that I could wrap up and get to another appointment I had scheduled that day. Thank you both!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from Jeremy Giesel...

By bebo on 4/19/2017 at 1:45 PM.

Jeremy Geisel was my salesman at Kia of Cleveland. A very respectful young man. I will return to Kia of Cleveland for all my car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All Around Outstanding!

By justinthomasmerrell on 3/17/2017 at 6:44 PM.

First time buying a new vehicle and I was literally walked through and explained everything making it simple and easy. Patrick and Andy managed to get me a vehicle with a great price and interest rate while I didn't have that great of credit. I'm definitely going to do all my vehicle business with them & highly recommend anyone else to do the same.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Best of the best!

By Mgwetzel on 3/14/2017 at 11:35 PM. Helped by Jamie.

Jay, was great to work with, and made a usually crappy process of buying a car an absolute joy. Not having the best credit, or much money to put down, jay and the Kia of Cleveland team got me into a new car, with a reputable finance company for less then I was paying. Would recommend jay and the guys at Kia to my mother. Thanks again jay, and all the great folks at Kia of Cleveland!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Salesperson

By Pamela Hartline on 3/15/2017 at 12:03 AM.

Jay was very knowledgeable and helpful! I got a great car, great service, all because of my great salesperson! We look forward to working with Jay again in the future with other car purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing

By Danielle on 3/6/2017 at 3:01 PM.

As a first time Kia customer I was extremely impressed with the service that I got. Matthew Hake was an amazing salesman to work with. He spent the better part of his day by my side, showing me different vehicles and making sure I had the best experience possible. He, along with Jamie Ryan & Brandon Adkins worked tirelessly to make sure that I was able to get into the vehicle I had chosen. I would definitely recommend this dealership to anyone I know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service, thank you so much Matthew! (:

By Shelisha Copen on 3/3/2017 at 3:36 AM.

I had a fantastic experience on 02/24/17 at Kia of Cleveland. Matthew was a very nice and caring sales rep! Matthew had been trying to make my wish come true from when I first visited and couldn't purchase a Kia Soul in December. I told Matt I was interested in the Caribbean Blue 2016 Kia Soul so Matt and I made a plan for me to come back when I got my taxes and he would try his best to keep a Caribbean Blue Soul around for me and make me a owner of it! Matt was so fantastic that I would call or text Matt asking all kinds of questions and check once a week to see if there was a Caribbean Blue Soul and Matt was always on top of it responding back and keeping me informed. So Feb 24, 2017 I visited Kia of Cleveland well of course the 2016 Soul was sold but.. Matt had even better deal for me the new Caribbean Blue Kia Soul just 1 left. It was like it was waiting on me is how I felt! So after talking with caring Jamie we almost started looking in a different direction as far as souls.. but then Matt and Jamie decided to give the Caribbean Blue Soul a shot and needless to say Matt and Jamie made sure my wish came 100% real and it did! WONDERFUL EXPERIENCE! BEST EVER! Matthew, Jamie, and Andy was really great helping me and always to the point with answers and so I left with the Soul I wanted and not confused of anything and feeling awesome and happy as ever! :). Also thank you Aubrey for setting me up an appointment mt 1st with Matthew if it wasn't for that I would have never had this terrific experience at Kia of Cleveland! I know I made the BEST choice purchasing the Soul but not only that through Kia of Cleveland having Matthew by my side the entire way!!! I will always recommend all my friends and family to Kia of Cleveland! Very professional and great people! Thank You Kia of Cleveland!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, thank you Sheila Shannon

By Michelle Money on 3/1/2017 at 12:47 AM.

Thank you Sheila you are the BEST, Andy, Jeff, and Jamie thank your proffesioal service and all the help with the purchase of two vehicles we will highly recommend you guys. You will be our first choice for future purchases. Thank you jamie for getting the ugley Tennessee sticker off the Toyota! Lol and again I can't thank Sheila enough for the friendly, professional, service to me my husband, daughter and mother in law.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal

By elicia1 on 2/28/2017 at 12:03 AM.

It was a wonderful experience! Patrick was extremely helpful and knowledgeable along with Andy and Jamie! I was extremely pleased with the friendliness. And would most certainly recommend Kia of Cleveland to anyone looking to purchase a vehicle!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service in the purchase of a used vehicle

By kermit1872 on 2/19/2017 at 1:07 PM.

The dealership was unusually busy on the Saturday afternoon I visited. No salesmen were available, but Andy from finance came out and spoke with me and began to show me a couple of vehicles. He showed me a vehicle that had just been traded in, in fact the previous owner was still removing items from it. When a salesman, Luke, became available, he took over and I ended up buying that vehicle. Brandon in finance breezed through the paper work, the vehicle was cleaned up and I drove it home that night.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By AAvratin on 2/18/2017 at 8:56 PM.

Got me a great deal on a 2017 Kia Optima with everything I wanted in it! I would recommend them in a heart beat! Happy with my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went from a cruiser loser to a KIA FORTE

By rmille096 on 2/16/2017 at 4:26 PM.

I am the kind of person that does not handle change easily. I have owned my P.T. Cruiser for seven years and I was proud of that little car. However it was not the most beautiful sight and I knew the time would come when the Cruiser would bite the dust. I was in the market for looking at used cars but a reliable used car. I know Matt Hakes as a mutual friend but I did not know him on a personal level. I asked him if I could come look at some cars at Kia of Cleveland and start to consider some new options. I texted him and asked him if he could meet me spur of the moment. I was excited and wanted to look right away. It was actually his off day from work and most people would say "No I am not at work today but you can come another day." Matt did not even begin to hesitate. His response was "I am off work today but I can get ready in a couple of minutes and meet you at 4:00." I knew by his response that he took his customers and their satisfaction seriously. I arrived at Kia with my mom and Matt greeted us with a smile in the parking lot. I had a bad experience the last time with a car salesman so I wanted a great experience this go around. Matt was confident, helpful, and knowledgable and I could tell I was in great hands. He wanted to hear my thoughts and he asked what I was interested in. I am 24 years old and a college graduate and I knew I had to be smart with my finances. I told him that my budget was 10K or under. He directed me to the cars that were in my budget. I looked at a Lincoln and a Kia Seoul that were in my price range, and then Matt suggested the 2015 Kia Forte. It was 2,000 over my budget but he recommended it because it was still in my spending range that was comfortable. I trusted his judgment and agreed to take the Kia Forte for a test drive. He sat in the back seat of the car and it felt like I was talking to an old friend. I did not feel pressured, I felt relaxed and comfortable. Mom and I were in the front and Matt was in the back and we were cruising down the road laughing and talking and BONDING! That's the feeling I was looking for. I knew that I would feel the most comfortable in the car that suited me best. That car was everything I knew I wanted. A zippy, fun, stylish, sporty car that made everyone see I had stepped into adulthood. I was no longer a teeny bopper, I was now an adult. The Kia Forte is sophisticated yet sporty. We arrived back to the dealership and I did not want to get out of the car. Matt was a book of knowledge and continued to tell me more about the vehicle I was in love with. He popped the hood and showed me the engine. I do not know much about engines and all that jazz, but he wanted to inform me that the car was well made. I honestly was starting to lose track of time because Mom and I felt so comfortable talking with Matt and he answered all of our questions quickly and honestly. He also has a great sense of humor and I promise you are guaranteed to crack a smile around him! This was going to be my first time purchasing a car by myself, so I was laying out all the Pros and Cons. I could not think of one Con. So I turned to my trusty car salesman (Matt) and said "Please tell me if there is a con." He looked at me and assured me that Kia is the only way to go. He said that I could not go wrong with this car and that I would have guaranteed satisfaction. We went inside the dealership and sat at his desk and he continued to do some paperwork and start finalizing the deal. At this point I was starting to get hungry so he offered my mother and I some crackers and water. That made both of us happy and content as we sat and waited on the paperwork. I knew I was not leaving until the Kia Forte was mine! I knew that was the car for me. The manager, Jamie, was also a pleasant surprise. He was very natural and talked to me about the process of financing the car and my credit score. He assured me that he would give me the best deal out there and I truly believed him. Jamie made several comments that Matt had made previously in the appointment. That assured me that they both were being honest and telling the truth. I am very good at reading people and I know when someone is being honest. The last step was meeting with Andy which was the man in charge of helping me finance my car. We stepped into his office and he was just as polite and knowledgeable. Of course there is no way around all the paper work, but we talked and laughed and he helped end the night also on a great note. I can't say enough about this incredible experience at Kia. The people that work there are genuine and want the best for their customers. To Matt it is not about selling a car to a stranger. To Matt it is about the relationships and helping his customers find their dream car. Matt is outgoing, intelligent, and he knows what he is talking about. Anyone at any age will bond with him and connect with him. I will forever remember this experience and will shout it from the mountain top....KIA OF CLEVELAND IS #1. -Proud Kia owner: Rebecca Miller

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Angie Stinnett on 2/8/2017 at 11:00 PM.

My experience with Kia was awesome. I was so nervous about a huge purchase but the team put me at ease and made me feel comfortable. Jeremy was outstanding as a sales person and I will send everyone I know looking for a vehicle to him. He never gave me the run around. He listened to my concerns when it came to getting a vehicle. I purchased a 2017 Kia Soul and I am loving it. It meets all my expectations. He took the time to explain everything about the vehicle to me before I left in it. The other guys that I worked with were Jamie and Andy and they kept me informed of everything going on in the process. I wasn't expecting to leave in a brand new 2017 model but these guys pulled it off and got a better deal for me on it than the 2016 I was originally trying to purchase. The entire experience from the salesman to financing was amazing. The team worked hard to get me the vehicle I wanted at a price I could afford. If you're looking for a new vehicle, I highly recommend Jeremy and the other associates at Kia of Cleveland.

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent attention

By Mark Bowman on 1/31/2017 at 10:54 PM.

To customer wants and needs, Not tried to push into what we were not looking for. Gave me what he promised, and didn't allow others to but in would recommend to others this guy Matt .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Service

By Maxwells on 1/29/2017 at 3:59 AM. Helped by Jeremy Giesel.

Jeremy Giesel, our salesman was exceptional! The entire sales team was friendly, personal and accommodating. We got an amazing deal on a 2016 Mustang and one of the best car buying experiences ever. We would definitely return and highly recommend Cleveland Kia for new or used cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST STAFF AND EXPERIENCE EVER

By SaraAshlea on 1/26/2017 at 3:12 AM. Helped by Jeremy Giesel.

I went to a couple car dealerships before this one, and they all didn't care to work with me. As soon as I pulled in here, I was greeted and was shown cars in my budget. I fell in love with one car and they did literally everything they could to make sure I left that night in that car. I never felt pressured and the environment was friendly and the staff was trustworthy. I would recommend this place to literally everyone I know. Thank you Jeremy, Lucas, James, and the finance guy (the one that gives high fives)! I love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great sales team

By Big Red on 12/6/2016 at 3:21 PM.

Really can't say enough about the great sales person, Sheila, that helped me and my daughter find a car for her. We bought a 2011 Hyundai elantra, Sheila was so very helpful and I really appreciated the no pressure approach that she too. Financing was made incredibly easy thanks to Andy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great experience

By MCS220 on 12/1/2016 at 4:16 AM.

Man Ryan down at Kia of Cleveland helped me find the perfect car and I'm very indecisive but he sure enough helped me pick the one I was most satisfied with. Very very happy with my vehicle and was very happy with the service from him and also Jamie the sells manager. Then today I went for my first oil change on vehicle and once again had the best service I've ever had thank you Kia of Cleveland for being such great help. They are a great group of people and a great team done there!

I would recommend this dealer.