Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

3.6  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

More financial personnel

By moval6902 on 8/22/2019 at 5:24 PM. Helped by Brian.

I really think this dealership needs more finance staff. I waited almost 2 hours just to spend 5 minutes signing papers. Also they did not go over the lifetime warranty fine print with me. The salesman was courteous and apologetic but there is no reason it should ever take that long!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good experience!

By MACIER2013 on 8/22/2019 at 5:13 PM. Helped by Mindy Morales.

They worked hard to get me approved. Super nice. Real with me about the situation. Mindy made sure she told me everything about my deal, the car and also how well the dealership is! I would reccomend this dealership!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Brittany saves the day!

By Ladyfed314 on 8/22/2019 at 4:33 PM. Helped by Jermaine.

I can't say enough about Brittany's EXCEPTIONAL customer service from the moment I began inquiring online. She was always prompt in responses and quick to let me know when she could thoroughly respond if she was with a customer or needed to seek an answer. There was a big promotion going on when I came in recently and the salesman that assisted did forget to get back with me on some requested info. Brittany ended up being a great point of contact to bridge that gap. The most amazing part is that commission was not the reason for Brittany's exceptional service-she's not a salesman-..she truly did all of the work and I feel the commission should be all hers! :) She is a great asset to Kia and I hope they reward her greatly for the commitment and her top notch customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Kristie Bogden on 8/19/2019 at 7:58 PM. Helped by Cole Moore.

One again exceptional service from Kia of Columbia. Had a A/C hose go bad and the temperatures at this time are 90 and above. Part was ordered, got it 2 days late and Cole Moore squeezed me in and got it done FAST!! Thank You!!! No more melting in my Kia Soul!!! ??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warm welcome

By Shania on 8/17/2019 at 6:53 PM. Helped by Jermaine, Brandon.

Coming to a big dealer was a very nerve racking, but I was greeted with a warm welcome. Jermaine and Brandon were the two dealers I primarily dealt with during my car search and they made me feel important. I came in with a budget that most dealerships couldn’t work with, but they gave me great options with reasonable prices that fit into my budget. I am very pleased with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding and knowledgeable

By bearsrule47 on 8/17/2019 at 5:43 PM. Helped by Joshua.

From the start the busineas manager Brittney and Joshua who help get me into my new 2019 Kia Optima EX was extremely professional, courteous, and respect. Both Joshua and the Finance manager made me feel comfortable and kept me informed the whole time. They definitely have your full guided attention in letting you know through the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh was AWESOME!!!

By Kristie Bogden on 8/16/2019 at 12:42 PM. Helped by Joshua Larimore & Steven Reisinger.

Joshua Larimore was the GREATEST salesman ever! Thank You for the fun we had from the minute I walked in the door to the day I picked my “hamster car” up. This was the easiest, smoothest, and most FUN I ever had buying a car. Thank You Steven Reisinger for making the financing process just as easy too! Kia of Columbia is a 5 STAR company and if you don’t buy a car from them you are missing OUT!!! Kristie Bogden HAPPIEST CUSTOMER EVER!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By lukashamburg3212 on 8/14/2019 at 9:14 PM.

Great dealership, friendly and helpful staff, salesmen was great, helped me get into something that fit my criteria and budget, and was able to make it work around my specific situation when no one else could/ would.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By wferguson2007 on 8/14/2019 at 7:00 PM.

Novy was a very helpful person and got me in a car I thought I could never be approved for! You guys rock! Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Woot woot

By grahamcool2000 on 8/14/2019 at 5:46 PM. Helped by Brandon carter.

Brandon Carter was amazing. Sales staff was cool. I came in on a busy day and they handled it well. I left happy. Whole process was simple. Got a new 2019 kia optima that I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By Samanthajo on 8/11/2019 at 5:10 PM. Helped by Joshua.

They went above and beyond for me! Everyone was so kind, Josh listened to what I wanted and he only had to show me one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cruising into the sunset!

By scottmorris on 8/10/2019 at 10:46 PM.

I met with Novy and was able to purchase a new Forte for my daughter who was leaving for college. The process went smoothly, I was on my way home in under 2 hours. I would recommend others to experience the quality service and integrity of Novy Foland and KIA of Columbia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly fast sales!

By MidMO on 8/8/2019 at 7:27 PM.

Everyone was very helpful and not pushy with additional items. The vehicle was also prepared very quickly. The service area is clean. Just a good experience all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By GULLIVA99 on 8/4/2019 at 6:07 PM. Helped by Brandon.

Staff was friendly, enthusiastic, and we'll informed. Test drive went very well, as did follow up. It was a pretty easy experience to inquire of and buy from KIA of Columbia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By cnoliver1s on 8/1/2019 at 5:47 PM. Helped by Josh Larimore.

I’ve had a great experience with Kia of Columbia. They worked with me even when my credit wasn’t as good. Thank you all for getting me my dream car!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

bought a car

By kiacustomer on 7/31/2019 at 5:39 PM.

great experience other than the salesman I worked with had a naked woman doodled on the stack of post it's on his desk in plain sight. I left and returned next day and dealt with another person. the initial salesman was extremely nice, doodle just made uncomfortable and knew that as a female he probably wouldn't take me seriously.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By AJWINFREY1992 on 7/31/2019 at 5:23 PM. Helped by Jermaine Adams.

Staff was friendly. Lounge and facility were exceptional. They went out of their way to make sure my kids were comfortable and even found them some cartoons to watch in the lounge. Bought a 2019 Kia Sportage. Couldn’t be happier with my experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By NAKETACLIANNE on 7/31/2019 at 6:56 AM. Helped by Terry Brandon.

Great service the place is very relaxed. I didn’t feeler ambushed by different salesmen to buy a car. Sales Man was calm, not pushy, very patient, answered all my questions about 2-3 different cars. He provided the amount for the purchase /lease very clear before I made a decision. That’s the reason we have dealt with him and left the dealership with a car Hats off to kia

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

So nice and actually knows what they are doing

By CAITLINFW14 on 7/31/2019 at 3:12 AM. Helped by Joshua Larimore.

Joshua from Kia was very helpful getting me into a nicer car almost 10 years newer then the one I had he helped me with all my questions and got me a lower anual PR and helped me get away from credit acceptance corporation, I am so happy with my new car! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Dawn on 7/29/2019 at 11:02 PM. Helped by Brandon Carter.

Brandon was very friendly and helpful. Very knowledgeable. All staff was polite and met my needs and was very patient. It was an overall great experience. Will deal there again.

I would recommend this dealer.