Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Experience

By Jordan Fears-Neal on 7/27/2017 at 7:23 PM. Helped by Jahil (spelling).

Everyone hates taking their car in for service, but they were extremely helpful and fast. Their courtesy vehicle dropped me off at a local coffee shop and picked me up. Everyone was friendly and answered all of my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

thank you for your service.

By yadira2 on 7/12/2017 at 8:41 PM. Helped by Khalil Chaaban..

Mr.Khalil Chaaban ,very professional and have a very nice attitude.I'm very please with the service .Thank you for a very nice experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast service

By Kogimoto on 7/11/2017 at 6:43 PM. Helped by Kalib.

The person that attended was nice he doing great job and provide me a really fast se rvice the waiting area was so confortable and the cashier was so nice

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Sham Business Practices, even worse customer service

By RICHARD KANG on 7/11/2017 at 7:15 PM. Helped by Ted (I don't know last name, but he's supposedly a manager).

Complete and utter lack of customer service. Turned in my lease on May 26th and had Kia of DTLA cover the last monthly payment. It is now July 11th with the payment 38 days overdue... and Kia Motor Finance still hasn't received the payment. Can't get a response from George the manager of the dealership. Physically went in to speak with Ted and Reza on July 3rd to fix the issue in person. They claim to have sent the payment and shifted the blame to the back office. Kia Motor Finance has still not received payment ... not sure if I'll ever be seeing my money again. Would not recommend this dealership to anyone. AVOID

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Service for car

By Karen21 on 7/2/2017 at 5:42 AM.

Kia of downtown la are the best when I go do maintenance on my car their super fast whether I do an appointment or just walk in I'm just very great full and thanks to all the staff I really do appreciate it thanks Eddie for been one of the best

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poorest service ever

By Tbrooks918 on 7/1/2017 at 9:03 PM.

Wish I could get rid of my car not to ever deal with the service dept again. Unfortunately my issue on my 15550 car is worse after leaving kia

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

IMMEDIATELY GREETED!

By weasel on 6/27/2017 at 7:09 PM. Helped by Khalil Chaaban.

I WAS IMMEDIATELY GREETED AND ASSISTED. KIA GOT ME IN AND OUT QUICKER THAN THEY SAID THEY WOULD. MR. CHAABAN EXPLANED EVERY SERVICE THAT WAS DONE ON MY CAR. GREAT JOB!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By dhay on 6/26/2017 at 5:11 PM. Helped by Ali.

I never leave reviews but this Kia dealership really works with you. I had an issue that was not normal with my car and Their service team went above and beyond to help me. I met Ali the GM of the service department and you can't tell he's a great guy that values the customer experience. You can see his leadership in his service team. Will definitely come back to do my kia services here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Mario C. on 6/26/2017 at 5:26 AM. Helped by Mike Mehrabi.

Don't go anywhere else! I bought a 2017 Kia Forte Ex and they gave me the best deal around working with Maya the Internet Sales Supervisor. She matched the price of another competing dealer and they had the color of the car that I was looking for.Only two dealers had this color in all of southern California and Kia of downtown LA gave me the best deal. Mike M. did all of the leg work in helping me get my car at the dealership and he was very helpful and informative.Overall, it was a pleasant experience working with everyone there and well worth driving an hour to get to the dealership.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great & friendly service. Would recommend :) Thanks !

By cathysoufer on 6/23/2017 at 5:15 PM.

I went for my 1st service, oil change service for my Kia Optima. Fast & friendly service. Nice waiting area with snacks, refreshments & TV to keep you entertained while you wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

jaimie almanza was fabulous!!!!

By gigi4 on 6/23/2017 at 2:29 PM. Helped by jamie almanza.

i have had my kia soul serviced at several different locations and downtown kia has by far given the best customer service!!!!! jamie almanza was so professional, thorough, and kind. he went out of his way to make sure my car was taken care of in a timely manner. it is rare these days to get the wonderful service jamie almanza provided. he really takes pride in his work and that is something that makes a difference for me!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well organized and speedy service!

By DANIEL D DELACRUZ on 6/19/2017 at 4:33 PM. Helped by Jaime Almanza.

Went in to get a routine oil change when greeted with a smile from a gentleman with an ipad. Had a very quick exchange of information and waited for less than hour. Really loved the end where I was told about the findings of the car. The gentleman that assisted me was impressively informative and genuinely seemed to care while telling me about the needs and concerns of my vehicle. I'd expect this sort of service from a caring relative but it was the first time that I was treated this way and I LOVED it!!!! Best customer service that I ever received from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service for my cars need

By goturbojerryo on 6/11/2017 at 9:42 PM. Helped by jaime almanza / advisor.

excellent maintenance service was provided for cars need. appointment time was pre scheduled and was kept right on time as I arrived early for my service...even received senior discount :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast efficient service

By Miss Daisy on 6/10/2017 at 3:41 PM. Helped by Jamie Almanza.

My appointment time was honored, my service rep provided pressure free recommendations and I will be back in a couple of months to purchase a new set of tires. I was planning to go elsewhere, but I appreciated the service so much there is no reason. Thank you for the improvements you continue to make for your customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was excellent service and fast

By morn0321 on 6/8/2017 at 4:28 PM. Helped by i do not remember but all of them were excellent specially the receptionist.

When I call to make the appointment they told me it will take about four hours. I asked to be out of my work for the time, but it was less than an hour I was very happy and please with the services, coffee and snacks thank you so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service manager I thought new was super ..

By karol on 6/8/2017 at 7:03 AM. Helped by I found business card: His name was Eric Duarte.. And on sales team: Martin.

The service manager I thought new was super ..better than my last experience. I watched him perform multitasking while I was waiting my car and he was so super...I forgot his name.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience !!!

By ConGu on 6/3/2017 at 8:00 PM. Helped by Joey.

Joey was fast and hard working !! Thank you Kia Downtown !! I had no problems with any of the negotiation or waiting for F&I. I had a great experience, they treated me so well. I love my car.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great customer service

By sandra ortega on 6/6/2017 at 12:33 AM. Helped by Jaime Almanza.

Had a good experiencd. Even though it took about 2 hours it didn't feel that way. They have different ways as entertaiment. TV was avaialble and differe t snaks as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente

By Yamileth4156@live.com on 6/2/2017 at 9:17 PM. Helped by Jaime Almaza.

El personal de Kia es muy profesional. Especialmente Jaime Almanza el servicio fue muy rápido y muy profesional. Tienen excelente equipo de trabajo. Revistas Coffee Airé acondicionado Sillas muy cómodas ME hacen sentir un cliente importante.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent!!!!

By Valeria Martina Vicente on 5/28/2017 at 1:29 AM. Helped by Leslie Carmona.

I wanted to book the appointment online and I could not. I did it by phone, the appointment was fast, they took care of me very quickly, they took me on a shuttle to a mall to wait the 2 hours of service, they came to pick me up. Really the service and friendliness of all is excellent.

I would recommend this dealer.