Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

GOT A CAR WITH LOW CREDIT , AND EXCELLENT CUSTOMER CARE

By lions4life1985 on 11/14/2017 at 1:35 PM.

the environment is friendly and the sales rep i worked with did everything she could to get me in to a safe vehicle , IN ADDITION I HAVE A LOWER CREDIT SCORE AND THEY STILL WORKED WITH ME AND FOUND A 2012 VEHICLE WILL NEVER GO ANYWHERE ELSE FOR MY VEHICLE PURCHASES.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They came the closest to meeting my objectives in a lease

By DansGottaKIA on 11/12/2017 at 6:24 PM. Helped by Ryan.

I pursued specific objectives in finding a lease agreement that would meet my family's budgetary needs. I interacted with six different dealerships in town, and another four or five out of town, and test drove four vehicles. Staci and her team, at Kia of Lansing, came the closest to meeting my objectives. They were very pleasant to work with. The paperwork was easy and quick, without additional sales pitches for every little offering.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Service

By radiellise on 10/21/2017 at 10:59 PM.

Staci Alexander was truly a joy to work with and made the entire car-buying experience so incredibly easy. She was upfront and honest about each step of the process and I drove off with a beautiful and classy Kia Optima. I highly recommend Staci and Kia of Lansing to anyone seeking superb service and a quality vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kia for Life

By Carrie68 on 10/17/2017 at 12:59 PM.

You guys have treated us like family since we bought our first Kia, 5 yrs ago. You go above and beyond to make us happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia of Lansing

By Greatluv on 9/7/2017 at 2:19 PM. Helped by Keith, Jermey, service and parts dept..

The associates are always professional and kind whenever I enter the facility! They are the only dealer I trust with my vehicle! Great customer service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderul Service

By cheree103 on 6/23/2017 at 3:22 AM.

I went to Kia of Lansing to purchase a Kia Sorento. I didn't think I would actually be able to buy the car that I wanted. But I was amazed at how both Staci and Lisa worked together to help me buy my Sorento. This is the second Kia that I have purchased from the dealership, and I absolutely love it!!! I will recommend them to all of my family and friends. Thank you so much ladies!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best vehicle. Great service. Ausome staff.Kody is the best h

By Judy Rodgers on 6/4/2017 at 2:12 AM.

This is my 2nd serento. I love them. My daughter got a Kia because she liked mine. You couldn't find a better sales rep or service department . Honestly friendly and really wants to help you I've even referred Kody to several people I work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service!

By Kennakaye89 on 4/25/2017 at 5:30 PM. Helped by Ryan Swenson.

I worked with Ryan Swenson today. I had my vehicle for 5+ years and was ready to move on. He helped me secure a great vehicle with low mileage and helped me get a great insurance rate! I could not be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By FirstLease on 4/15/2017 at 2:05 PM.

Staci helped me with my first lease. She was able to help we work within my budget and get the vehicle I wanted with the terms I needed. The experience was Fun!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Kia dealership

By Chris on 3/9/2017 at 5:59 PM.

I purchased a 2016 Kia Soul last year and still love it!!! I went to Kia of Lansing with my daughter (christy Castillo) to get a dependable car!!!!! She knew how much I love my Kia and I've repeatedly tried to talk her into at least checking it out. My other daughter (Elizabeth Mccloy) recently purchased a Kia from the same dealership, because of my car!!!!!!So Kia of Lansing is the BEST?????

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was honestly the easiest Car buying experience hands down

By Myqdkidz on 3/4/2017 at 8:36 PM.

I am truly impressed with the amazing customer service . From start to finish it was the easiest car buying experience I have ever had. From the online pre-approval to our amazing salesmen Ryan Swenson to Lisa the finance manager I could not be be more happy on how quick and painless it all was ! Kia of Lansing has gained a customer for life .. Ryan Swenson is definitely an all star and great at what he does ! It was refreshing to experience a non- pressure sales approach and I truly felt he cared about getting me into the car I Wanted not the other way around ! I will happily pass his name on to people looking for a new vehicle ! #kiaoflansing #Ryanswensenistheman #happycustomer

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Like buying a car from a trusted friend!

By Lisa Thurman on 2/22/2017 at 4:15 AM.

Staci is such a personable and friendly sales lady that I honestly forget how big and scary buying a new car can be!! We bought a 2016 sedona.Dealing with stack is like dealing with an old friend! She is so easy to get along with and relate to! Honestly if Kia ever lost Staci i wouldn't drive a Kia anymore! My wife and I love doing business with Staci!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Staci Alexander is the best sales woman in the world!!!

By Alyssa Thurman on 2/22/2017 at 3:34 AM.

In February 2016 we came in with horrible credit scores, but we got financed anyway for a 2005 Chevy Uplander. We were told to make sure we worked on getting our credit better. We worked on our credit and came back February 2017. We made an appointment with Stacie Alexander and we ended up getting a financed for a 2016 Kia Sedona. I am in love with my new van! It has 42,000 miles and a great warranty! I couldn't be happier!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staci Alexander

By keyaKC on 1/9/2017 at 8:51 PM.

I've never met anyone so dedicated to their job....Staci Alexander is absolutely thee BEST at what she does.... I've never had better service in any other car dealership in Lansing....Id definitely recommend her 2 anyone interested in purchasing a new or used vehicle...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Greg!!

By Ashley Almazan on 1/5/2017 at 5:46 PM. Helped by Greg Miller.

Edited: I deleted my initial review and would like to update that since my concern, Greg Miller has just made my MONTH! The issues I had were taken care of even more than I expected before!! He was extremely quick at contacting me and was such a kind hearted person. There really are good people in the sales industry and Greg is definitely one of them!! Thank you!!!!!! And Thank you Kia!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding buying experience

By Nate Smith on 12/24/2016 at 3:57 PM.

The personal attention and professionalism of the salesman, Jeff Darden, the outstanding quality of the vehicles and the best prices in the region are the reasons I keep coming back. This is the third new Kia I have bought from Jeff and I've told all of my friends and family how pleased I am. Kia of Lansing is a truly exceptional dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By juliebacher on 11/17/2016 at 1:12 PM.

Went to this dealership because my husband heard on the radio about the trade in offer, Our Sales Consultant Staci Alexander was absolutely awesome! We were in there maybe 2 hours and left with a brand new Kia Sportage! Love this car and hightly recommend this dealership! Staci was not pushy and friendly and we will definitely revisit this dealership for future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Place!

By Dave Durkee on 11/16/2016 at 5:23 PM.

We have now bought 3 new KIA automobiles from Staci Alexander, and she is wonderful. She knows her products, and takes the time to make sure you do too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Amazing

By acuttle on 10/18/2016 at 12:27 AM.

I went into Kia of Lansing just hoping for a car that was in better shape than what I was driving, and I left with something even better! Staci helped get me in to a 2015 Rio, which had a lot of extra amenities that I hadn't even thought about wanting (but that I'm glad I got!). Staci was extremely friendly and helpful throughout the entire process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best var buying experience ever

By Sportsnut32903 on 10/14/2016 at 6:16 PM.

Me and my wife came into Kia back in August not knowing what to expect but Ryan Joy made our experience tremendous helped us every bit of the way on purchasing a used vehicle from here on out i will never go to any othe dealership except for Kia of lansing EVER!!!

I would recommend this dealer.