Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.6  
Friendliness
2.8  
Overall Experience
2.6  
Price
2.8  
Quality of Work
3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst salesman in the world (TF).

By Jules & Nicole on 10/16/2017 at 10:48 PM. Helped by T, F.

Got robbed of $ 1000,00 deposit, and set of new tires by an unscrupulous salesperson using high pressure sales tactics backed by his management. Beware, stay away and keep your money.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sales and Service are both equally terrible

By Don'tgotokianorthbay on 10/7/2017 at 3:58 PM. Helped by 3.

The only reason they get a 1 star is because a zero star is not an option. This place employs nothing but incompetent sales and service staff as well as management. With pushy sales staff that admit to you they know nothing about cars and service staff that cannot even diagnose that a sway bar end link needs replacing, I would recommend never going to this dealership. Also, when you bring your concerns up to management, you are met with unprofessional behavior.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Two very positive purchases

By Jane+Ross on 4/7/2017 at 10:35 PM. Helped by Thomas (sales). Mark (service).

We have been extremely pleased with this KIA dealership. We bought our first KIA from another dealership in the north and were consistently disappointed. Then we came to North Bay and have experienced excellent customer service for our frequent regular servicing. We have purchased 2 gently used Kia cars in the past 6 months and the sales staff were as helpful and friendly as the service staff Thank You North Bay KIA for your wonderful friendly service. And for accommodating us as we have our vehicles serviced when we are traveling through North Bay

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Terrible

By Frustrated on 11/18/2016 at 6:06 PM. Helped by Pierre.

The worst dealership I have ever dealt with. I buy a new vehicle every four years and have never been so disappointed with a dealership. They promised the world and fell well short when it came to execution. Do your research before buying from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By DaveG on 11/14/2016 at 1:19 PM. Helped by John Montague.

Bought a Kia SUV from here about a year ago. Loved the sales people, knowledgeable about the vehicles and helped us focus in on the cheapest model with the most features we could get. I still get calls from the man who sold me the vehicle to make sure we are still enjoying it and asking if we need anything. Their service center is always quick, friendly and never suggests work I know doesn't need to be done. I would 100% recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very Poor Sales Eperience

By KIA KIA on 10/17/2015 at 9:06 PM. Helped by RRivest.

Sales person has no clue about the details of the product being sold. Gets very rude when a question cant be answered. Kia need to get a decent dealer in the North. These folks are horrible.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't go to this dealership ever

By Jen on 7/30/2015 at 5:43 PM. Helped by Mackenzie.

Don't bother going to this dealership, it is poorly run and the service is terrible. The service manager will tell you your brakes are "rotting" and need to be replaced when they do not. They try to nickel and dime you. I've never had such poor service in my life at a dealership. Its a shame because I love the vehicle. But because of this dealership I will never buy another Kia again.

I would not recommend this dealer.