Dealer 2-Year Rating

Overall Rating

2.4 / 5
Customer Service
2.3  
Friendliness
2.8  
Overall Experience
2.2  
Price
2.7  
Quality of Work
2.9  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They damaged my wife's car and refuse to pay for repairs.

By Greg on 2/16/2018 at 6:54 PM. Helped by Shay Sohovich - Owner.

My wife took her car there for an oil change and the garage door to the service center closed on it and damaged the roof. They were extremely rude to her when it happened and have refused to pay for the damages. Do NOT take your vehicles there for service (or any reason).

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don’t want to make good on warrenty items

By Tammytin on 1/23/2018 at 1:14 PM. Helped by Service mgr.

Took a Kia Rio I purchased in 2016 there a few months ago due to knocking noise they didn’t cover anything on it that was wrong, but insisted I ran something over and had thousands in damage. ?? That did not happen. Driving down the road and strut falls off. Take it to them they say not under warranty because I hit a bump and broke it, they want to charge over $600$. Pull my car from there take down the road to Barker & Knubbs and it was because the strut was off, not broke, the screw came off and bent the bolt and it was pounding shock. They heated bolt to straighten and replaced nut. $50. Kia tried to rip me off and make $ on something that was under warranty. Will never purchase from them again! Their service Dept is incompetent. I guess they sell you an inexpensive car (11K) and make it up on service calls.

I would not recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Price
5   Quality of Work

Brake replacement /oil change

By Sherry N on 11/4/2017 at 1:15 AM. Helped by Vicki/ service technician (don't recall name).

I was very impressed with the friendliness and knowledge of the service department and the time it took to complete. On the flip side, the labor charges seemed rather outrageous -$280 each for front and back. I searched average pricing with $145 being in the middle and $300 for the high cost. This is AFTER I was given a 10% discount which I did appreciate . Don't get me wrong, I was very pleased with the services provided, just think their pricing is unreasonable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Phil

By Sara Olszewski on 9/15/2017 at 9:26 PM. Helped by Phil.

I went to Kia after an awful experience at my acura dealership. I was met by Phil and told him what I was looking for and he showed me a 2018 Kia S. It was exactly what I was looking for and the right price. The whole process was quick and painless and I was out the door shortly thereafter. If you want a Kia, go to Streetsboro, you won't be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest helpful very friendly. Great place and service. Erin

By Clhkia on 8/26/2017 at 2:55 PM. Helped by Erin.

Kia Streetsboro is a great place. Friendly honest and caring. Erin in service is great. Comfortable waiting area very clean. Always use Streetsboro for service

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst car buying experience ever!!

By VL67 on 8/24/2017 at 9:28 PM. Helped by Tom Walls, Bryan Harvey, Brian Cherry.

We purchased a new Kia from Kia of Streetsboro and we regret ever stepping into that dealership. It all started with our salesman who lacked people skills. It was so bad that we almost walked out 3 times but they did give us the price we wanted and they are the closest Kia dealership to us at only 8 miles away. I told my wife once the car is purchased we won't have to deal with anyone inside the dealership anymore just the service dept. so we agreed not to leave. When we took delivery of the car it only looked like they threw water on it and didn't even bother to dry it. The door jams and around the inside of the hatchback had quite a bit of dirt there, the dashboard was dusty and the carpet needed vacuumed. They weren't even going to include the carpeted floor mats but they heard us talking about it and we did get the mats. We left there hoping that was the last we would have to deal with anyone from the showroom because it was so painful working with the salesman. Boy were we wrong! Several days later my wife received an email with a survey to fill out about our experience at Bill Doraty Kia of Streetsboro. Because of the old adage, if you don't have anything nice to say, don't say anything at all, she deleted the emailed survey. She received another email a couple days later and deleted that, and then a 3rd email which she finally filled out. My wife filled out the survey honestly, accurately and fair describing our experience with the salesman and the condition of the car when we picked it up. Nothing bad was said, nothing derogatory was said, just our experience at the dealership. A couple days later she received a call at home and was asked if she was who she was, she was also asked if she filled out the survey and when she said yes the man on the phone asked her, "Who the @#%! do you think you are leaving a survey like that"? He then proceeded to ream her out over the phone for 3 minutes. She asked who he was and he told her his name and said he was one of sales managers at Kia. Words were exchanged and he told her that they didn't need to sell us a car and then over the course of his ill tempered beratement he specifically told her not to ever bring her car back to their dealerships for service which we see as an implied threat. He also made it clear to my wife that he knows where she works and what she does for a living. My wife immediately called Kia Corp. of USA to make a complaint about the phone call. Kia listened to everything and told her they thought it was serious enough and "creepy" enough to escalate the complaint for a faster response. I phoned Bill Doraty Kia of Medina to find out who the owner of the dealerships is since they are sister stores and I was met with hesitation over the phone to my questions. The manager in Medina told me he would contact the Streetsboro dealership to find out what happened and call me back. Medina never called me back but Streetsboro did. I explained to one of the other managers how, (lets just call him" T"), "T" verbally assaulted my wife over the phone and all I kept getting back from his boss were excuses on why "T" was so irate. After a lengthy conversation with "T"'s boss explaining to him why I wanted to know who the owner is and that Kia Corp had escalated this complaint he still did not tell me who the owner was and said he would only do what Kia Corp recommends. Over the next couple days the president of Bill Doraty Kia left a voicemail for my wife to call. When they were finally able to talk on the phone she told the president about what happened and he said he would like to meet with us and we met him at the Medina location Medina to discuss the matter. He immediately apologized for "T"s actions and said it was very unprofessional and uncalled for. He also said he reviewed the survey and found absolutely nothing wrong with her comments. We explained our concerns about "T" and what we perceived as an implied threat and how we would not and could not go back to Streetsboro to take her brand new car for service. The president said he spoke with" T "and "T" did not deny anything in our complaint and that he just thinks "T" just needs to be retrained. So that means we have to drive 27 miles for service instead of the 8 miles to Streetsboro? One of the main reasons for purchasing the car from Streetsboro was because of the close proximity to where we live. My parents have purchased 2 Kia Sorrentos from Bill Doraty Kia of Medina in about the last 6 years and have had that dealership service their vehicles and now they are now concerned for their safety as well since we obviously share the same last name. They have said they will never go back there for service or to purchase a car again. I also know several other people that have purchased cars from Bill Doraty Kia and they were shocked and said they would never go back. While we were in our meeting with the president he informed us that our car was going to be detailed since it was filthy when we bought it, they would top of our gas tank (which they never did)and because my wifes new car was keyed at work the day after she was verbally assaulted over the phone, they had a paint guy buff out the scratch to the paint job. We do appreciate what the president offered us but that still doesn't change the fact that we are unable to take our new vehicle to Streetsboro for service In fact we will not even be going back to their Medina dealership either. Our next closest option is to drive 35 miles away to have our brand new Kia serviced because of a coward who called my wife and harassed her over the phone. "T" should not be around people especially when the business involves customer service. He needs to be in a back room somewhere washing dishes or licking stamps. We spent over $25K at their store, left an honest review on how our experience was and then "T"called my wife on the phone only to strengthen our negative experience at Bill Doraty Kia. My wife is now constantly looking over her shoulder because of the irate phone call she received and I too am concerned for our safety. There's a reason they only have a 2.2 star rating. More

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid that place

By Robert M on 8/21/2017 at 1:10 PM. Helped by Sales staff.

I am Vietnam veteran and that dealership Kia of Streetsboro treated me like common criminal. Staff is rude and unhelpful. Avoid that place at all cost.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't listen to the scorned ex employee

By It's me on 8/6/2017 at 11:12 PM. Helped by All of them.

I use to work for this dealer also and they are not trying to rip anyone off. Not only do they provide excellent cars at good prices to their customers but they also take care of their employees. You might read another review on here from another ex employee that got let go, but what you won't hear them say is they worked there for 3 months and never left her computer. Sorry usually I don't do this type of thing but it makes me mad when someone leaves a bad review because they got let go from a place because of their own doing. Anyways back to the point this is a good dealership with good consultants and management staff, so I do encourage you if you want a Kia and have a great and easy experience getting one go to Kia of Streetsboro. Have a good day everyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely nightmare experience with service department.

By Mkaple23 on 7/28/2017 at 11:19 PM. Helped by Erin Moher.

Absolutely nightmare experience with service department. Practice of deception and lies by service writers sponsored and covered by service manager. Stay away from KIA and specially from Kia of Streetsboro! This dealership will charge you to repair a vehicle under manufacture bumper to bumper warranty! Most unpleasant experience of my life. Take your business elsewhere, away from “budget” manufacture! Currently filing complains with BBB and Attorney General Office.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Hall

By Jaileika17 on 6/23/2017 at 6:41 PM. Helped by Mike hall.

Excellent service. Friendly workers and atmosphere. I will highly recommen to my family and friends. Very satisfied. The employees got me and my family in and out,so the process was fast and easy. Much appreciated.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Horrible Customer Service

By Kia23 on 6/17/2017 at 8:30 PM. Helped by Erin - Service manager.

Ive given this dealership 2 chances. First time i went in for a simple oil change. Never topped off my fluids in 20 degree weather. Second time denied me of a car wash because they were to busy with their sale. Horrible customer service and id recommend a quick lube over this xxx dealership. They only care if you're buying a car!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By BigWill on 5/10/2017 at 3:09 PM. Helped by Mike Stewart & Kerry Crawford.

I came in with no intention of buying a car but I sat down with Mike and started talking about cars he showed me an optima and I loved it but didn't think he could do anything to help me out. After going through all my options and Kerry working some magic they got me into a my optima and I love it!!! Go in and see Mike he will take care of you!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

not good don't pay your old car off.If leasing

By not happy on 5/1/2017 at 3:21 PM. Helped by Kia of Streetsboro Management.

just check everything they do. They add things to your bill. you need to be a lawyer just to deal with them. Just bad news all the way around. as far as your other question I'm never going back to this Dealership again. Had to get a lawyer to keep from paying my old car off in which they were to do in the agreement. I have all of the paper work to back this up.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service done on my car was excellent.

By Robert on 4/13/2017 at 6:48 PM. Helped by Tina.

I recently had some routine maintenance done to my Soul and was surprised by the friendliness and speed to which my car was finished. Tina helped me out and explained what was done to my car. I forget the name of the gentlemen that greeted me when I pulled my car in but he was also very friendly and helpful.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Use extreme caution! Read everything,do not trust their word

By J31 on 2/28/2017 at 9:41 PM. Helped by Nick.

Yesterday I submitted my credit application online and requested availability of a SPECIFIC car I had come across online. Lauren promptly sent me a text stating my application looked great and the car was there and available. I set up a 10am appointment for today and Lauren messaged me the address, the Medina address. So after a 40min drive and arriving at the Medina showroom I was immediately asked if I was interested in any other vehicles. When I told him no, he disappeared and came back to tell me it was at another one of their lots. He then proceeded to tell me that we needed to write up the paperwork and then the car would be brought down and if I liked it, I could just sign and go...Uh nope. So I called the Streetsboro store where the car was located and spoke to Tammy/Tamara? who informed me the car was definitely there and to ask for her when we got there. After another 40 minute drive, I was greeted by Nick. When I mentioned I was to ask for Tammy, he told me she was just the internet representative. (I'm pretty sure that was a lie) My husband looked over the car, we took it for a test drive, and decided we were interested in purchasing it. I felt like the car was reasonably priced and asked Nick to come down $329, yes only $329- to round down to the nearest grand. He spoke to his manager and we agreed on the price and proceeded to have paperwork written up. After coming back out with the paperwork for me to sign, he decided to go back to full asking price, and says "are you really going to let $329 come between you and the car?" Originally, no I wouldn't have, but because he tried to intimidate and corner me into a deal we didn't agree on, he let $329 come between him and a sale. It was unbelievable.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cowards

By Jaraya123 on 11/16/2016 at 3:10 AM. Helped by Tamara.

Most incompetent dealership I have ever had to deal with. Long story short they sold me a car with numerous problems one being a broken starter and two being a busted engine now they refuse to take ownership or even attempt to return telephone calls not just from me but another KIA dealer trying to resolve the issue or their own KIA consumer affairs team. So now I am forced to take legal action which I have tried to hold off on but this dealership has left me with no other options, which is seriously ashame.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

BE VERY CAREFUL ---- LOOK OVER EVERYTHING BEFORE YOU SIGN

By Not a Happy Customer on 10/26/2016 at 12:59 PM. Helped by Kim Young, Pat Hannahs.

All I can say is if you are buying a car at Kia of Streetsboro be sure to really look over the sales agreement and the loan papers very carefully before you sign. Tactics used were very leagally questionable. We had many issues that are too extensive to go into here. Those issues took months, many emails and phone calls to Kia headquarters in California only to have a partial resolution. They have lost our business. They made a happy experience buying a new car a nightmare.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Trade in not paid off in time

By john1 on 10/3/2016 at 3:32 PM. Helped by Alec Jeffries and Kerry in financing.

I bought a new Optima in June and traded in my old Kia. They did not pay off my trade in on time and left me with bad credit. I talked to them many times and they kept saying it was paid. Had to fight to get it done myself. Now I am trying to get them to fix this on my credit report and keep getting the run around. Terrible......

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Not customer service oriented

By Ron on 9/29/2016 at 12:30 PM. Helped by Did no get their names.

My brother-in-law passed away suddenly in May 2016 and had a lease on a Soul. Our lawyer suggested we return the car to the dealer where it was purchased. The dealer did no want any part of a return, offered no help other than call Kia lease. Absolutely no support from the people we talked to at the dealer. They actually walked away from us. Had the paper work on the lease and called Kia lease. Dealer didn't even offer us to use one of their phones. Spoke with Kia lease person who advised they needed death certificate, probate file number, etc. So we handed the situation to our lawyer. Our lawyer has been in contact a few times with Kia lease since August. The Soul is at my brother -in-law's condo, which we are trying to sell and management is theatening to have police tow the car since the tags have expired. On the latest call by our lawyer, he was advised we return the car to the, guess what, the dealer! He advised we tried that route at the start. So I would never recommend this dealer or to lease a vehicle.

I would not recommend this dealer.

Overall Rating

2.3  

1   Customer Service
1   Overall Experience
5   Price

trade in not paid off in timely manner

By Pissed off and never returning customer on 9/23/2016 at 1:18 PM. Helped by Carrie in the finance department.

The car salesman was great and I left the dealer and told family members that I would highly recommend this dealer. I have now had the car for 45 days and they still haven't paid off the car that I traded in. I am getting harassing calls from GM at home and work. I have called this dealer several times and hear the same thing over and over. We will have a check overnighted and this will all be taken care of. I will never return to this dealer and I do not recommend it to anyone. They need to get their finance department straightened out and stop giving me the run around.

I would not recommend this dealer.