Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HIGHLY RECOMMEND BUYING FROM KIA OF WALDORF

By Staci Mildenstein on 8/19/2017 at 9:54 PM. Helped by Chris Austin.

We did our pre-car buying homework, got approved for a loan with our bank, selected 4 vehicles in order of preference, then headed out to start the dreaded task of purchasing a new truck. We went to the dealership of our first choice, they were not willing to work with us on trade in, we left and went to KIA of Waldorf for our second choice. We were pleasantly greeted by our sales rep, Chris Burroughs. He, the staff including Sales Manager, Chris Austin and GM, Jeff Jacobs and Finance Manager, Janet Poloski were very easy to work with and extremely fair. The entire process went smoothly and quickly, no unnecessary frustration. We left the dealership with our new truck, great price, a better loan rate than our bank offered and without a doubt, the best experience we've ever had buying a vehicle. THANK YOU KIA OF WALDORF! Staci & Mike Mildenstein

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Avoid this dealership!

By Matt Geier on 7/16/2017 at 3:11 AM. Helped by Ann Meechie.

Chris the sales manager is very insensitive and hard to deal with. Ann M. In the service department is absolutely awful to customers, rude and as full of excuses as she can be. She actually yelled at the young man assisting her when he tried to be helpful and give me corporate's number. When I asked why it had been 14 days with nothing done, she blamed me for taking 2 days to collect ALL of my service records for 98,000 miles. 14-2=NOTthe customers fault!!! Dean G. The head of the service department never would speak with even after voicing over10 complaints to his staff. This dealership does NOT care about its customers. Kia corporate braggs about the 100,000 mile warranty then finds any reason to NOT honor it. Nothing of which they warn you about upon buying the car. Ann MADE SURE to yell to her other assistant to make that they still charged me for "diagnosing" the problem I told her it had, when they gave it back to me having done NOTHING over 2 weeks later. The warranty is a scam! We will never buy a KIA again OR buy any car where she is In the service department. Avoid this woman and dealership like the plague!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Deceptive Advertising

By Mike from Indy on 7/6/2017 at 8:41 PM. Helped by Vince.

I found a "new" 2016 Kia Optima on Autotrader.com. It said the price was $17,255. I then went to Bayside Kia's website to review the car. Same price, same options, etc. Below the description it gave the typical "internet price change/errors" disclaimer but then listed all the different rebates priced into this $17,255 price. I qualified for all but the $400 recent college grad, $400 military and $1,000 Uber driver. So, $1,800 in discounts I didn't expect to qualify for. So, I expected a price of about $19,000 ($17,255+$1,800). However, the price I was quoted today was $26,000!!!!!! Any the explanation was that there's a disclaimer on the website. I buy cars from all over the eastern US for our 5 car family. We trade and/or buy often. I've dealt with scores of dealers. I have never been exposed to such fraud and deception in advertising on Cars.com or Autotrader.com. I just purchased a 2016 lightly used Kia Sorento SX from a dealer in VA. Never test drove the vehicle or met the salesman or anyone at the dealership, but had a great experience. Did everything on the phone. The price they quoted on the internet was EXACTLY what I paid (except they discounted it another $500). That was Don Beyer Volvo Kia of Alexandria, VA. They do business the way it should be done. I would advise that you stay away from a dealership that has such misleading advertisements.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Daquan James

By Daquan James on 7/4/2017 at 12:45 AM.

Jon help me out today to get my first car 🙌🏾 He told me he was gonna get me in a car today and wasn't lying. Appreciate all the help he gave out today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By NancyH on 6/15/2017 at 11:29 PM.

This is the best dealership experience I have ever had. Excellent, Honest, Knowledgeable and Friendly! GM Jeff Jacobs-- great staff! Chris Burroughs was my sales person- he was fantastic! No pressure, answered all of my questions, was extremely professional. Janet Poloski in finance is awesome-- very friendly and explains everything clearly. A+ experience from start to finish. Thanks Bayside!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Excellent Customers Service"

By Luwhanp on 6/2/2017 at 1:04 AM. Helped by Vincent.

Vincent was a fantastic salesman. He was very polite and friendly and Janet was Fantastic and very friendly and polite as well. I would highly recommend anyone to The Bayside Kia in Waldorf Md.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service, Honest Dealership

By carolynk on 5/30/2017 at 5:39 PM. Helped by Chris Austin, Sales Manager.

I just purchased my first brand new car from Kia of Waldorf. A+ from start to finish! Definitely recommend! Handled my negative equity trade-in skillfully - thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car purchase from Bayside KIA in Waldorf, Md.

By Vera C. on 5/28/2017 at 2:36 PM.

I purchased a KIA Soul from Chris Burroughs on 22 May 2017 and it was a pressure free experience. He was very polite and very friendly as were the rest of the staff that helped to put my deal together.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service! No pressure! Great introduction to KIA!

By Mhugh220 on 1/2/2017 at 2:12 AM.

Jon was a fantastic salesman. His enthusiasm for KIA, knowledge of models and features, and no pressure sales approach was a great introduction to the KIA brand. I would have never considered a KIA before but Jon and the team at Bayside opened my eyes to how awesome KIAs are. A true contender in the automotive industry. And don't forget to ask about Bayside For Life. I can rest easy knowing that I have a reliable car backed by an amazing warranty. Thank you Jon and the Bayside team - we love our Optima!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy New Years Eve 2016

By JaNesia Geter on 12/31/2016 at 11:58 PM.

Today 12/31/16 I made an inquery about a Kia Sorrento with this establishment. I met Erica and Chris and they both made my experience Amazing. I got the best customer service ever, the best pricing and best vehicle of my dreams for the new year. I recommend Bayside Kia of Waldorf company to everyone that's wants quality service and pricing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever!!!

By Saharra1! on 12/9/2016 at 7:11 PM. Helped by Heather Dwyer.

Superb service all the way around!!! I've purchased a total of 6 cars in my lifetime and the experience at Bayside has been the best. Almost four months after my purchase and I don't feel like I got screwed. I am still happy about my purchase and the experience I had with everyone I encountered at the dealership. You all do a great job a what you do, thanks for everything!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy and little pressure

By Auntiekey on 11/15/2016 at 5:41 PM. Helped by Richard Greenfield.

We wanted to look into a new Kia Sorento since mine was a 2005 with 187K Miles on it. We were approached right away but also given space to talk and think about what we wanted. Once we settled on 2 vehicles we test drove one and decided it was probably the one. We talked numbers and our salesman Richard as well as Jeff and Joey were all great to work with. We would send friends to this dealership and encourage you to be honest and tell them what you need and can afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Spring Wilborn on 10/23/2016 at 12:49 AM. Helped by Andy Thompson.

Everyone was extremely helpful! The service was amazing! The process was quick and easy and I walked away with the exact car I wanted! I would definitely recommend these guys to everyone I now!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It is always great to do business with KIA of Waldorf

By dwboy on 10/13/2016 at 3:47 PM.

This was my third car from this dealership and JC Rodriguez. They gave me what I was asking from my trade-in and met my parameters on the price of the new vehicle. I have always felt that the entire staff treats everyone with dignity and respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealership Ever

By Tiffany on 10/4/2016 at 12:53 PM.

I was having trouble deciding between two cars. The sales staff and finance people were quite helpful in getting me to make the right decision!!! They really had My Best Interest in mind and for that I will always remain a loyal customer. Thanks a bunch! You All Are the Best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By DominicJr on 10/2/2016 at 9:26 PM. Helped by Jon soul.

I had a very pleasant car buying experience at Kia of Waldorf. They really know how to make you feel welcomed and didn't rush me into buying a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealership!!!!

By Gigi on 9/30/2016 at 6:11 PM. Helped by Ann in service, Brandon in service.

I have bought numerous cars from this dealership and they have always been fantastic to deal with. Not only is the staff in sales and financial fantastic but the service part is excellent. I am so very happy with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got the car I wanted at a great price!

By Forte5 on 9/3/2016 at 2:11 AM.

I had a friend refer me to Bre for a sales associate. I was torn between 2 different models of the Kia Forte. Bre patiently let me test drive both of them and answered all my questions about the differnt options. I never felt pressured and that made it an enjoyable buying experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Fantastic sales, questionable service

By Jacob Hall on 9/20/2016 at 12:49 AM.

Fantastic job done by Andy and Norrie on the sales side of things. Couldn't ask for better. But upon taking possession of my vehicle, multiple mechanical issues came to light. It has been taken back to be fixed several times, including battery, electrical system, transmission, computer, and a mirror assembly. We are still trying to get the transmission fixed.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

OUTSTANDING STAFF AND SUPPORT!

By Breanna on 9/15/2016 at 4:51 PM.

The team of Breanna Morey and Andy Thompson were outstanding! The staff and support the team provided was top! I would recommend Kia of Waldorf to co-workers, neighbors and friends, informing them of the great staff and support! Thanks you very much, for a job well done!

I would recommend this dealer.