Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service would love to give it 10 stars

By Gigi on 11/17/2017 at 3:00 PM. Helped by Elden, Ann.

I bought a truck from KIA of Waldorf. It started to have some issues so I brought it in for service. Even though KIA is not known for trucks, their service department was fantastic. They new what was wrong and fixed it right away. Ann in service is great. Thanks to Elden and Brandon for taking such good care of me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Outstanding

By ToyToy on 11/15/2017 at 8:59 PM. Helped by Jessica Sullivan. Excellent Customer service.

We purchased a 2017 Kia Optima a few months ago and from the time we walked through the doors til the time our keys were handed to Us We received Outstanding customer service! Our salesman was Mr Randy Flowers and he was beyond pleasant and helpful. He helped make our experience fun and easy.. Thank You to all the staff who also was very pleasant. We would recommend Kia of Waldorf to our family and friends with No hesitation. Thank You Mr and Mrs Jack Toy Sr

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesman

By gwens52 on 11/14/2017 at 10:26 PM. Helped by A female in Parts and Tom Blackmon.

I have purchased many cars in my lifetime and I can say that he is the best. He answered all my questions, very professional, friendly and patient. I couldn't make up my mind as to which car and wanted and he didn't rush me at all into buying. I would definitely recommend this dealership to anyone wanting a KIA. Everyone was great and went above and beyond from Sales, Service and Parts!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Job

By Luke Canter on 11/6/2017 at 7:51 PM.

They were helpful from start to finish, could not ask fro better people to help you out buying a car. I will go back there again to buy my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying visit ever starting with Randy Flowers.

By vikki1958 on 11/5/2017 at 6:28 PM.

It was not my intention to buy. I was off from work on a Saturday and just wanted to research the Kia Soul but an hour and a half later I was driving off in my 2014 Soul. It's a month later and I still love my Soul. Thank you Randy for not letting me just look

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

wonderfull experience

By vikingirlmd on 11/2/2017 at 12:13 AM.

I went into the dealership knowing what I wanted already, but Randy Flowers went above and beyond to help me and make sure I was taking care. I was really upset about getting rid of my old suv, and had some magnets on her and was explaining that I had already bought new ones. He knew it was hard for me to let her go, and in the end, pulled the old one to show me how cool my new kia would look with the new magnets. He was very sweet and went out of his way to make me feel comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Service I've Received!!!

By RonnieL on 11/1/2017 at 3:44 PM.

I had no intention of buying a car last week. I did my research and discovered the excellent reviews of Kia. I stopped by the dealer to browse and was met by salesman Rodriguez. I explained to him what it would take for me to buy on that day. Mr. Rodrigeuz was very attentive and came up with the perfect car and financing. When I left the dealer, I drove off in a new 2016 Optima. I am so happy I stopped by. If you're in the market for a new car, I strongly advise you to check out this dealership. R Lucas

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Purchase from a Dealer

By Brendan W. Varley on 10/30/2017 at 6:47 PM. Helped by Cindy Holcomb.

My sales woman Cindy Holcomb was a class act. She was very down to earth and made sure all my questions were answered clearly and concisely. She helped to ease my concerns with a used car purchase by allowing me to take the vehicle for an inspection by an independent mechanic. They let me drive the vehicle myself. Cindy never made me feel nervous or uncomfortable, even though I was a first-time dealer car buyer and had never financed before. She was reassuring and made sure I was happy before we moved forward through the paperwork. Janet from the Finance Department was the other rock star at Kia of Waldorf. She provided me with all the information I requested, giving me different broken-out calculations for various items like the extended warranty when requested without skipping a beat. She did not push in the slightest and when I turned down one or two items we just moved right along. I cannot thank Janet enough for taking care of my first finance decision. The dealer was able to beat my credit union and provide GAP insurance, UNLIKE USAA. I originally turned down GAP because a USAA agent told me they sell GAP insurance for a cheaper price. Come to find out after I called USAA before I drove away, that they only offer Total Loss Prevention plan that covers +20% on top of the total loss value. The second agent even explained it is not GAP insurance, but an alternative. Frustrated, I hung up with USAA and Janet calmed my concerns in five minutes. She quickly recreated the paperwork and I paid cash for the GAP coverage. I drove home with absolute peace of mind and confidence, with no regrets, thanks to Cindy and Pam!! P.S.~ If you are a cat person, make sure you work with them. They understand us crazy cat people and both are cat lovers haha.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By DanB on 10/14/2017 at 6:13 PM.

Great customer service. Finance and sales were not pushy and did not try to oversell. Juan my sales agent was professional, courteous and friendly. Janet in finance was wonderful too. The team at Kia was very friendly and customer oriented, concerned for us to get the best deal and what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jon Soule at Kia of Waldorf is fantastic!

By Stephanie on 10/6/2017 at 5:37 PM.

We bought our new Kia Niro. Jon Soule was our sales representative and he was professional, patient, honest and never pressured us. I went in thinking I would buy about Sorento but fell for the small, hybrid SUV! I am getting 54-59 MPG! I highly recommend Jon and Kia of Waldorf!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
5   Overall Experience
3   Price

Pleasant Exeperience

By moejam13 on 10/2/2017 at 7:05 PM.

My experience at Kia of Waldorf was pleasant. Internet research and CarFax friendly. They had the vehicle I was interested in ready for my inspection. Everyone was nice, polite, and professional. Would recommend.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Happy

By Happy on 10/2/2017 at 4:15 PM. Helped by Randy Flowers.

I was very pleased with my experience with Mr.Flowers in buying my car.Would recommend him and Kia of Waldorf to my friends.wonderful ,wonderful

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

it's not worth buying the extended warranty!!!

By Sgromero on 8/25/2017 at 7:45 PM.

I purchased my car over a year ago with an extended warrant which cost me thousands. I thought that with the warranty I would save money because they would assist me with any issues. However, every time I have an issue with my car, I can never get an appointment for at least a week. I have urgent car issues but have to pay elsewhere even though I have a warranty! Ridiculous they did not even car that I was worried for my newborn and toddler in the car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HIGHLY RECOMMEND BUYING FROM KIA OF WALDORF

By Staci Mildenstein on 8/19/2017 at 9:54 PM. Helped by Chris Austin.

We did our pre-car buying homework, got approved for a loan with our bank, selected 4 vehicles in order of preference, then headed out to start the dreaded task of purchasing a new truck. We went to the dealership of our first choice, they were not willing to work with us on trade in, we left and went to KIA of Waldorf for our second choice. We were pleasantly greeted by our sales rep, Chris Burroughs. He, the staff including Sales Manager, Chris Austin and GM, Jeff Jacobs and Finance Manager, Janet Poloski were very easy to work with and extremely fair. The entire process went smoothly and quickly, no unnecessary frustration. We left the dealership with our new truck, great price, a better loan rate than our bank offered and without a doubt, the best experience we've ever had buying a vehicle. THANK YOU KIA OF WALDORF! Staci & Mike Mildenstein

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Avoid this dealership!

By Matt Geier on 7/16/2017 at 3:11 AM. Helped by Ann Meechie.

Chris the sales manager is very insensitive and hard to deal with. Ann M. In the service department is absolutely awful to customers, rude and as full of excuses as she can be. She actually yelled at the young man assisting her when he tried to be helpful and give me corporate's number. When I asked why it had been 14 days with nothing done, she blamed me for taking 2 days to collect ALL of my service records for 98,000 miles. 14-2=NOTthe customers fault!!! Dean G. The head of the service department never would speak with even after voicing over10 complaints to his staff. This dealership does NOT care about its customers. Kia corporate braggs about the 100,000 mile warranty then finds any reason to NOT honor it. Nothing of which they warn you about upon buying the car. Ann MADE SURE to yell to her other assistant to make that they still charged me for "diagnosing" the problem I told her it had, when they gave it back to me having done NOTHING over 2 weeks later. The warranty is a scam! We will never buy a KIA again OR buy any car where she is In the service department. Avoid this woman and dealership like the plague!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Deceptive Advertising

By Mike from Indy on 7/6/2017 at 8:41 PM. Helped by Vince.

I found a "new" 2016 Kia Optima on Autotrader.com. It said the price was $17,255. I then went to Bayside Kia's website to review the car. Same price, same options, etc. Below the description it gave the typical "internet price change/errors" disclaimer but then listed all the different rebates priced into this $17,255 price. I qualified for all but the $400 recent college grad, $400 military and $1,000 Uber driver. So, $1,800 in discounts I didn't expect to qualify for. So, I expected a price of about $19,000 ($17,255+$1,800). However, the price I was quoted today was $26,000!!!!!! Any the explanation was that there's a disclaimer on the website. I buy cars from all over the eastern US for our 5 car family. We trade and/or buy often. I've dealt with scores of dealers. I have never been exposed to such fraud and deception in advertising on Cars.com or Autotrader.com. I just purchased a 2016 lightly used Kia Sorento SX from a dealer in VA. Never test drove the vehicle or met the salesman or anyone at the dealership, but had a great experience. Did everything on the phone. The price they quoted on the internet was EXACTLY what I paid (except they discounted it another $500). That was Don Beyer Volvo Kia of Alexandria, VA. They do business the way it should be done. I would advise that you stay away from a dealership that has such misleading advertisements.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Daquan James

By Daquan James on 7/4/2017 at 12:45 AM.

Jon help me out today to get my first car 🙌🏾 He told me he was gonna get me in a car today and wasn't lying. Appreciate all the help he gave out today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By NancyH on 6/15/2017 at 11:29 PM.

This is the best dealership experience I have ever had. Excellent, Honest, Knowledgeable and Friendly! GM Jeff Jacobs-- great staff! Chris Burroughs was my sales person- he was fantastic! No pressure, answered all of my questions, was extremely professional. Janet Poloski in finance is awesome-- very friendly and explains everything clearly. A+ experience from start to finish. Thanks Bayside!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Excellent Customers Service"

By Luwhanp on 6/2/2017 at 1:04 AM. Helped by Vincent.

Vincent was a fantastic salesman. He was very polite and friendly and Janet was Fantastic and very friendly and polite as well. I would highly recommend anyone to The Bayside Kia in Waldorf Md.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service, Honest Dealership

By carolynk on 5/30/2017 at 5:39 PM. Helped by Chris Austin, Sales Manager.

I just purchased my first brand new car from Kia of Waldorf. A+ from start to finish! Definitely recommend! Handled my negative equity trade-in skillfully - thanks!

I would recommend this dealer.