Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
5  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Get ready for a slimy experience

By tedpwatson on 8/13/2019 at 4:55 PM.

The sleaziest business I've ever went into. They send out these scratch off fliers showing you won a TV. I knew there was a catch but was curious. After they collect your details they try to fit you in to a used car. When you aren't a fit, they break the news that your promo code had to match against two on display in the store. This is alluded to very ambiguously in the fine print which is still difficult interpret. Seriously, never do business there. I feel like I need a shower after leaving. If they can stoop to this level of marketing, imagine their level of honesty regarding other aspects of their business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

lack of ethics in business - complete scam

By RICARDOK on 6/26/2019 at 8:14 PM. Helped by Joe Niewiadomski.

Hello Everyone, I would like to share my recent experience with Kia West Chester in Pennsylvania. March 18th I reached out to Kia West Chester regarding a Telluride SX with Prestige package, and Internet Sales guy – Matt point me to one of the floor salesperson – “Joe”. March 19th - Joe Confirmed by email they had the car available, and sent me pricing and conditions via email transcript below: “Riccardo, Good afternoon I sent a a email last night not sure if your received it. Lease price on Kia Telluride SX with 2000 down and 15kmiles a year 579.91 and we will make and additional payment of 579.91 first payment will be in 60 days? The vehicle will is bound and should be here today. Give me a call with any questions or to schedule a time to come in and do paperwork before you leave for business tonight.” March 20th – Joe told me that someone else sold the car, but another unit with exactly same configuration would be arriving by end of the week (03/22) and I should put a $500 deposit to ensure the car would no be sold to anyone else. He advised that in case I changed my mind and decided not to buy the car, they would refund my deposit. I agreed, made the deposit, and we moved forward locking the deal. Making a very long, unpleasant, and exhausting story short, we have been going back and forth since 03/22 with promises of delivering a car the “following” week, next month, and etc. until last week. All conversations were documented by text messages and emails. June 20th – Joe texted me asking when I would like to do the paperwork as the car would be delivered by end of the month. I told him I would like to avoid busy days at the dealership, and agreed that starting all paperwork done Tuesday or Wednesday would be easier. June 25th – I texted Joe to follow up on a time that would work for him, and we set the appointment to get everything done. When I showed up at the dealership Joe presented me a completely different deal and tried to charge me $5196 in markups. The overall leasing deal was over $8000 more expensive than presented via email. Summarizing the appointment and the discussion, he yelled at a me (customer), said I should be thankful I would be one of the 3500 fortunate Kia customers driving a Telluride SX Prestige this year and just pay the markup. He said the market changed and the dealership would no honor pricing agreed upon deposit. Even after I told him I would not pay one penny over MSRP and available incentives, he kept insisting that I should just buy the car. No manager, or any other employee present at the dealership intervened to amend the situation at the occasion, or called to apologize on behalf of the leadership or Kia. My thoughts: 1. Market may change, but you have to honor whatever you agreed with your customer, especially when you ask a deposit to lock the deal and reserve the car. Even if you sell with a loss which is not the case you must honor the deal. 2. Even after 3 months in touch and having agreed on a deal back them he didn’t have any historical information (emails and etc) handy when I arrived at the dealership. I would expect him to be prepared, have all the info handy and know exactly what was discussed since day 1. 3. I could be wrong but you never yelled at a customer. I am extremely disappointed and frustrated with the customer service from Kia, their dealership, and how (DO NOT) appreciate a customer that has been patiently waiting for 3 months. I will recommend everyone I know to stay away from Kia, specially Kia of West Chester as they have such bad business ethics and customer services skills. Regards. #kia #kiamotorsamerica #kiamotorsworldwide #kiatelluride

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By vjohnson on 2/23/2019 at 7:03 PM.

Great service very helpful, great pricing and very friendly. Great communication skills, one of the best services i have ever experienced with purchasing a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

KIA Has Done It Again!!

By RIZA on 3/9/2019 at 7:30 PM.

As a previous owner of a KIA, I already knew I was not going to be disappointed. I made one single call to Anthony “BEEP” Wilson of what I wanted and he made things happen as promised!!!! The whole process was smooth, my options were laid out and explained in full detail so I could make the best option for me from beginning to end! I am totally LOVING my 2020 Moss Green Telluride... that thang is “craaaaaazzzzy”!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working with Victor at Kia of West Chester

By Jen12345 on 2/9/2019 at 4:36 PM.

Victor was extremely helpful and knowledgeable when it came to my questions I had when leasing my car. It was a simple process and he was easy to work with. I had a nice experience working with him and recommend him to anyone looking for a car in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By rc822219 on 2/4/2019 at 11:04 PM.

Harry was a great help! We had a great experience at Kia of West Chester! I would definitely recommend it to anyone looking for a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Rmc5130 on 2/4/2019 at 6:07 PM.

This place is top notch. Kias are even better. Been working with Beep for almost 10 years. No need to go anywhere else, process is easy as can be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They do what they say and great customer service!

By docg04 on 1/31/2019 at 9:08 PM. Helped by Brandon and Tom.

I was contacted by the dealership after filling out an online credit application. Brandon called me and went over the information and started the process. He set up an appointment for me on the weekend, which was great. I showed up early and was met by a young salesman named Harry. He pulled up the information I had already sent in and got me started looking at vehicles. I had an idea on what I wanted but because my credit score was low, I wasn't sure what I would be able to get. The 1st car he showed me was a 2012 Soul!+. It was in great shape and low mileage. The price was below blue book. After I decided, I met Tom, the general manager. He and Harry made sure I was well taken care of and answered any questions that came up. Everytime I was waiting for something to come up, they assured me everything was good. I left a few hours later with my car and couldn't have been happier! These guys really mean it when they say they will work with any credit situation! I highly recommend them if you are looking for a great car at a great price!

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

Wonderful service but I’m paying more than I should be.

By A.Snazzy on 1/15/2019 at 8:33 PM.

I thought the service was exquisite, wonderful people, wonderful attitudes, very helpful, everything looked great. Now the price however, I am paying $3,000.00 than I should be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service and Amazing Staff

By Zachary S on 1/15/2019 at 7:04 PM.

KIA of West Chester was the best car buying experience I have seen. They truly listen to what you need and what fits your financial shift. Our Sales person Harry, is very professional but makes the process that much better by the fun he can have. 100% recommend Kia, Harry, and Sharif to anyone looking for a new/used car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By Lindsey T on 1/15/2019 at 6:42 PM.

Everyone I came into contact with at this dealership was extremely friendly and helpful. I would definetely reccommend this dealership to anyone! I love my new car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and Easy

By ewat131 on 1/4/2019 at 7:11 PM.

My sales person Jean Luc was great and very easy to talk to. He took care of me from the time I came in to the time i left with my new Kia. I wanna thank Jean Luc and the entire team at Kia West chester for the great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

The best process I ever had

By hakimahb on 12/31/2018 at 7:26 PM.

My salesman Jean Luc really made this process easy and fast. My co-worker referred me and I finally made it after 6 months.I would recommend this dealership to any and everyone. I was/am very comfortable with my 1st new car purchase Thanks and to Jean luc and the management team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By whitneyhamaday@gmail.com on 12/8/2018 at 4:08 PM.

My sales person Jean Luc Twyman is and was the best. He took care of me from the time I came in to find a vehicle until the time i left the dealership with my new Kia. I wanna thank Jean Luc and the entire team at Kia West chester for the great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time car buyer

By Kryn M on 11/30/2018 at 5:35 PM.

Never bought a car before, jeanluc went out of his way to get the car that fit my needs and in my price range. Highly recommend him ! Made the first time car buyer experience a great one! Also had my two year old daughter with me, the staff was great with her. Gave her things to keep her occupied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our New Soul

By dawnsiminuk on 11/26/2018 at 5:34 PM.

We have found a New Kia Dealership they treated you like Family and was constantly asking if we needed anything . We will be sending friends and family for sure to have the same Experience we Did !!!!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Great service

By password on 11/20/2018 at 11:09 PM.

Overall I have had pretty positive experiences at this dealership. They have been pretty straightforward with me. The salesperson who helped me recently, Josh, was very personable and a sincere and straight up guy. I would recommend him and this dealership to loved ones

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved my experience a Kia of West Chester

By Soulman123 on 11/19/2018 at 11:56 PM.

I had an excellent experience at Kia of West Chester. My salesperson was Jean-luc Twyman, he listened to what I wanted and made sure I got exactly what I was looking for. He was not pushy, but did a excellent job at seeing I got what I wanted and needed. I enjoyed working with him. And would use him again as my salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Amazing

By aleksisbailey on 11/14/2018 at 11:07 AM.

I went to Anthony with an idea and round about price I could afford, and he made it happen. He worked so well with me even my father was impressed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By Tajauna and James on 11/12/2018 at 7:23 PM.

Anthony is the "man" to ask for if you are purchasing a vehicle. He is a knowledgeable salesperson who looks out for the best interest of his customers. He also brings a lot of humor to your visit at the dealership. My son and I are beyond happy with our experience at Kia of West Chester. We are so happy that we are referring family, friends, and coworkers to Kia of West Chester. I will definitely be back soon to purchase another vehicle from Anthony "Beep" Wilson.

I would recommend this dealer.