Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone there at the dealership are helpful and on time wit

By Karenlippert70 on 7/23/2017 at 3:22 PM. Helped by Service department, and sales department.

I have given the rating that I have for this company a 10 because of all of the help and the good service they have there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Department Ever

By The Van Dolahs on 7/19/2017 at 3:06 AM. Helped by Josh.

Josh always goes above and beyond to make sure our services are taken care of. He remembers us when we call and when we walk in. The way we are treated makes it worth the drive to get our services done at Kiefer KIA. We love our KIA so much. We encouraged our niece, our daughter and two of our neighbors to all but KIAs as well from Kiefer. We all get our services done up in Eugene. But it's worth the drive from Roseburg.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Lonnie Varner on 7/16/2017 at 7:10 PM. Helped by Josh, Paul.

The staff is great, and they try to make our service experience as pleasant as possible. Josh and Paul have been taking great care of us since our first purchase. This the second Kia we have bought from Kiefer Kia, and they will be my first choice on any new vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By Suzy123 on 7/13/2017 at 6:26 PM. Helped by Mark Jabs.

Mark Jabs did an amazing job yesterday helping me find and buy a great car. Thanks you'd much for your great jokes and upbeat person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By FlorenceBarb on 7/13/2017 at 10:12 PM. Helped by Josh.

I've just moved to the area and finding Kiefer Kia was really a pleasant surprise. I just needed the standard service performed and they did that perfectly. Also rotated the tires. They had a nice louge area to sit in while I waited and has some vending machines, too. The time I waited went by quickly and it wasn't excessive at all. One of the he best things, except for the people there, was the wonderful car wash!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was excellent!

By GertyP on 6/30/2017 at 6:37 PM. Helped by Aimee, Rod, Jeffery.

Bar none excellent!! From the the floor manager to the salesperson to the finance department we wonderful. Fast service, no pressure, it was a pleasure. This was my first time buying a car on my own and they made it simple!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out😃

By 2017optimaEX on 6/21/2017 at 8:59 AM. Helped by Brian.

I came in to test drive a 2017 Optima and left with a 2017 Optima. Great crew to work with. Easiest new car purchase experience I've had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of service

By Robert brown on 6/19/2017 at 4:06 PM. Helped by Josh.

Everytime I come in to get my car serviced Josh is always friendly and very helpful! He remembers my name and makes me feel welcomed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast. Efficient. Courteous.

By Jen N on 6/12/2017 at 10:07 PM. Helped by Jeremy Smith and Bryce West.

They were upfront and quick (not a bunch of back/forth). Also courteous and explained various topics well. They listened to my requests rather than pushing for more $$. The team made the overall experience enjoyable rather than stressful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kiefer Kia Eugene

By Zakbremner on 6/6/2017 at 2:58 AM. Helped by Brian, Tad, Bryce.

Absolutely great team to work with!! Everything was upfront, honest, and got me into a new vehicle with no problem. Great experience. Everybody was friendly and welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FABULOUS!

By JONI 1977 on 6/4/2017 at 11:12 PM. Helped by Cody,Rod,Dave,Bryce,Davie,and Hunter.

Cody Gielish,Rod,Dave,Bryce,Davie, and Hunter made this all possible!Thank you!I recommend anyone interested to go see you guys!You all deserve a raise!So very nice and not pushy!

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
3   Quality of Work

Nice friendly service

By Carbuyer on 6/3/2017 at 4:16 PM. Helped by Rod.

My experience was pleasant. I worked with Rod and he was friendly personable and knowledgable. However, I have been to this dealership several times and depending on who you speak with there lacks some consistency of information. Where one guys will tell you yes we can tint your windows and another guy says they dont do that. I know salesman do what they need to do to get a sale but honesty and integrity means a lot to many people so hearing different answers lowers my trust in the company a bit. I did leave the lot in a car that I am enjoying and would recommend this dealership for the most part.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Bob Truman on 6/2/2017 at 7:46 AM. Helped by Gadge, and JJ.

Gadge, the salesman and JJ, the sales manager were helpful, easy to talk to and work with and they didn't try to hurry us.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor example of the Kiffer name.

By Annoyed on 4/17/2017 at 5:53 AM. Helped by Wouldn't give name.

Went to a promotion they were having at the Wal-Mart on Olympic in Springfield. Took the flyer in they sent me to see if I had really won 2000 dollars. I said to the guy that I can see that the confirmation code dosentand mach. So I told him thank you anyway and that I can see that this was just a way to get me in here, and walked out. A salesman who refused to identify himself yells at me that some guy just won 25 thousand yesterday. I just threw the flyer away and left. Tha man follows me out to my vehicle yelling names at me and threatening me with physical violence. I ignored him so he walks up slaps my window and says that's what I thought your nothing but a f@#king pu$$y. I rolled my window down asked his name (which he refused to give)and told him to walk away and that I would contract his boss about his rude behavior and see if he still has a job after threatening someone. He says why don't you pull over there and get out of your car and we'll see who the real man is. I just pulled away as he kept yelling obscenities and threatening me. Then he throws his coffee cup at my vehicle. If this is the type of people that the owner Joe of Kiffer KIA hires to sell cars then he needs to fire his hiring manager or have his dealership sold to someone else who cares about potential customers instead of letting their salesman threaten people for expressing their opinion. A very poor representative of the Kiffer family reputation

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Went in with a car in mind. But got something better.

By Cory Mcdaniel on 3/1/2017 at 8:59 PM. Helped by Bryan.

Went in with a car in mind. Told me that payments would be high. The salesmen got me something way better and at a price i could afford. Would recommend to anyone that is looking for a car. They set you up with what you want and your budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure, great experience

By Fauxginger on 1/31/2017 at 5:29 PM. Helped by Cody Gielish and Jeffrey Clark.

Cody Gielish was very easy to work with. His calm demeanor and friendly personality made car buying a breeze. He gave me time to decide on what I wanted to do regarding my purchase. Jeffrey Clark was helpful taking me through the paperwork. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Marissa Rocks!!

By JamieLind on 12/20/2016 at 12:00 AM. Helped by Marissa O'Connor.

I dealt with Marissa for two months while I shopped for my car and she's so helpful and nice. Highly recommend if you're looking for a car through this dealership to ask for her! Love the car I ended up buying so happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT experience for the second time!

By TylerAmandaLogan2016 on 12/5/2016 at 1:51 AM. Helped by Brian, Jeremy, Jeffery.

ALL of the staff were very helpful and respectful. No one pressured us to do anything we didn't want to do. We were shown the best options for us and it worked out great. We love our 2016 Optima! We had a similar experience in 2013 when we bought our 2014 Forte and they were also very helpful and found the BEST fit for us. We often recommend Kiefer Kia to friends and family because the deals are always right and we're always treated with the utmost respect. 10/10!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Got the deal I wanted

By Lizzie20 on 12/4/2016 at 6:04 PM. Helped by Gage Clark, Kirk ?.

The sales associate we worked with was friendly, knowledgable, and worked within our time constraints. He worked with us and the sales manager to get us the deal we wanted.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude/disrespectful salesmen

By Pissedgrandma on 2/24/2016 at 12:19 AM. Helped by Steve. Credit manager and 2 other men salesmen.

Myself, my daughter and granddaughter were at Keifer Kia on 2/23/16 to finish up purchase of a new kia soul. The salesman Steve and all other salesman were extremely disrespectful because my credit is not great and I'm a woman alone without man to sign with. They sat in there office laughing at me and telling me I would never be approved for a car I never enen wanted and added prices onto a car that wasn't there last time I was in and told me I was making up things and yelled and continued to laugh at me. Then waving when I left and laughing. I was discrminated against from beginning beaming a single woman without great credit. I was there between 2:30 - 4:00pm

I would not recommend this dealer.