Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional place to do business

By thor1205 on 11/20/2017 at 12:35 AM.

We Highly recommend this dealership to anyone who wants to purchase your next vehicle. From the start of the sale to the finish Patrick made our sales experience an enjoyable one! Five Stars

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Sunsetorange BMW on 11/17/2017 at 1:15 AM.

Treated me with respect and they gave me a deal quickly. Kept me informed on the status of my BMW while it was on order. This is my second purchase from Kimberly BMW. always treated me fairly and super nice. Would not hesitate to purchase from them again and I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar service

By Gramma on 10/22/2017 at 2:09 PM.

All persons who assisted me were so helpful. Particularly Rob and Jason. Never talked down to me, never interrupted, just honesty and clarity . I felt interaction rather than "being sold".

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying should be this easy

By Bhikam Jain on 10/12/2017 at 4:20 AM.

I had a fantastic experience buying my first BWM from Kimberly. Kris, Patrick and Brandon were professional, responsive and very knowledgeable. I got to test drive multiple model year X3s before I selected the one that I liked. They addressed all my concerns and made sure I was completely satisfied with my purchase. Would love to work with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By BNB on 10/6/2017 at 7:45 PM.

Patrick was great. He is professional, personable, and knowledgeable. I also really appreciated the fact that once we struck a deal the transaction took almost no time at all. I was on the road with my new 330ix in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Kimberly Hall on 10/3/2017 at 12:49 AM. Helped by Lawrence - Finance.

The entire team at Kimberly BMW are Top Notch! After being away from BMW for 5 years it was time to come back home! Our very professional and knowledgeable salesman Patrick took the time with us as we decided between a few BMW's. The Sales Manager Dan Fox greeted us warmly and welcomed us back. I love the 535 that we have chosen and we are glad to be HOME!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By Novamike on 9/29/2017 at 9:24 PM.

This is the second time I have purchased a car from Kimberly BMW. Both purchases were absolutely painless. Patrick Grijalva was great to deal with. he is friendly and has a "no pressure" approach.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Cars4141 on 9/25/2017 at 5:26 PM.

Seamless transaction with a smile. We purchased a car for our child that is safe and reliable, yet still had a sporty look. Patrick found a Jeep with our desired specifications and handled paperwork quickly and efficiently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, and a pleasant buying experience.

By sammiesal42 on 9/21/2017 at 12:52 AM.

We ended up purchasing our vehicle from Randy Martin. He made the car buying experience very easy and without stress. He answered all of our questions that we had and was able to reach our price point (with help from sales manager Jim. Randy also set up and explained the touch screen and Uconnect for us. We will definitely return when we purchase our next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Kimberly Car City BMW

By tburlage03 on 9/17/2017 at 1:57 AM.

Sales team and management did a great job putting the deal together in a quick and fair manner. During entire process felt very welcomed and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased from out of state (Texas)

By Jeff Odell on 9/19/2017 at 4:05 PM.

Worked with Patrick to obtain information on the vehicle. He quickly replied to all of my inquiries and made the out of state buying experience seamless. I would recommend this dealer, whether a local buyer or otherwise. --Jeff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service at Kimberly BMW

By Lewis on 9/19/2017 at 2:48 PM.

Thanks to Patrick and all the staff at Kimberly BMW regarding their assistance and patience with me in my purchase of an X3 and all BMW's in the past.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'll never buy an other vehicle from anyone else..

By Recovery32507 on 9/18/2017 at 8:13 PM. Helped by Patrick.

I was fortunate enough to make the 50 mile drive To meet Kris who not only helped me purchase my new x6m but I also made a new friend. At no time during the process did Kris attempt to "sell" me on anything. He asked thoughtful questions and most importantly was an active listener. No Byers remorse for me at all, love my new BMW even more that when I drove off the lot. There is a very relaxed but knowledgeable atmosphere at the dealership. It felt as though our relationship was more important that making a sale. I look forward to a long business and personal relationship w/ Kris and Kimberly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By ejr on 9/17/2017 at 1:26 AM.

They don't just sell you a car and then dump you they are there whenever and for whatever you need.I like that a lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By gwengall on 9/14/2017 at 4:30 PM.

Joey Denero was the salesman that I worked with. He was terrific! Joey made my car buying experience fun. Which I was never able to say before. We also had help from Doug Bahls, who was also great! They seemed to genuinely care about what I wanted and how to help me get it. The whole experience was done in a very timely manner, which I greatly appreciate. This was my first time doing business with Kimberly Car City and I look forward to doing more business with them in the future. I would highly recommend them to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I really like this place

By Robbie on 9/5/2017 at 8:03 PM.

Randy Martin is my salesman. This is the second vehicle I have bought from Kimberly Car City and both times Randy was my salesman. Randy is very professional and not pushy. Every time I'm at the dealership for service I stop in and see him and he always remembers my wife's name and is upbeat and friendly. Every person I have worked with at Kimberly Car City, service department, finance, the girls at the pay window, or other employees who I happen to come across all treat me like I'm a VIP. Have I had problems with my vehicles, yes. Every car you buy has something you want fixed over the life of the vehicle. Am I satisfied on how they take care of the problems? Very satisfied. Why? Because it goes back to how they treat you like a VIP or an inside friend. They take the time to explain things to you and what is the best recourse. Not one employee has talked down about the dealership. I think they all like working there. Must be a good employer. I have never bought brand new, always used. You would think that I was buying a $100,000.00 vehicle the way they go over everything. They don't brow beat you into buying a lot of extras, they inform you about what they have and then let you decide. Over the last 30 years I have bought cars from all the major dealerships in the area, but I have found that at Kimberly they don't treat you like a sales number to be forgotten and on to the next sale. They really want repeat business. Don't know who the boss is there but he has a good crew and should be proud of them. I will continue to patronize Kimberly Car City and will recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Friendly, Honest

By gguy7474 on 9/1/2017 at 12:43 AM.

Our sales rep was Randy Martin. We also had help from Jim Bonar and Jason Carrillo. All three showed genuine concern for getting my family into the right vehicle. There was no hard selling. On two occasions Randy stayed after hours to accommodate us. Once, just to look at a model and another so we could pick it up at our convenience. They were by far the best staff we dealt with on our half dozen dealership journey to find the right vehicle. They gave us a fair price too!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By kmgahagan on 8/30/2017 at 2:39 PM.

Rick was extremely personable and helpful from the moment I walked in. I had no idea what to expect regarding a vehicle, and Rick explained all of my options very clearly. I am a first time Jeep customer, but already love my vehicle, and the service I received was fantastic. I would highly recommend anyone I know looking for a vehicle to go visit Rick. Thanks! Kelly G

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Little time! Great Service

By Happy Buyer on 8/21/2017 at 2:26 PM.

We only had about 2 hours to spend to buy this car and Patrick made everything a breeze! In and out and great service by Patrick. Thanks we love our new BMW!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease

By mdb0018 on 8/19/2017 at 12:44 AM.

Just fantastic. My experience at Kimberly BMW has been A+ every time. Any questions or needs are always taken care of. Thank you to Patrick and Dan!!! You guys were awesome, I really appreciate everything.

I would recommend this dealer.