Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are friendly people working to make you a fair deal

By Mau' on 3/19/2019 at 3:10 AM.

The sales man was Mr Kevin Kunz he was serious and in the long run funny he was kind and thoughtful to the needs of my granddaughter. we we blessed to have him as our representative that day. We we with him 4 hours he made several trips to get a price we could deal with. Big shout out to him and lexee's friends this is the dealership to go for your car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service department

By charly16 on 3/18/2019 at 5:59 PM. Helped by Lisa Butler.

I had to get my fifth door fix. They had to recalibrate or something to get it to close. As usual they did an awesome job and got it fixed and I picked it up after work!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Quick Service

By mv on 3/15/2019 at 10:27 PM. Helped by Marlee Lewis, and the young man with glasses.

I was quickly greeted and my van was serviced. The message to also do a state inspection didn’t get relayed. When I asked about it , the service people were super friendly and very quickly had it completed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service: oil changes

By Becky on 3/15/2019 at 5:35 PM. Helped by Marlee Lewis.

My service supervisor Marlee has excellent customer service. She takes wonderful care of my needs and has such a beautiful attitude. The service on our vehicles is excellent and consistent.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Oil change

By 944 on 3/15/2019 at 5:19 PM.

It's where I get my oil changed because of the 2 year deal. Thankfully the wait was not too long this time because they don't shuttle you over 10 miles. The last time I had to call a ride to take me to work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional

By Brittstone87 on 3/14/2019 at 1:47 PM. Helped by Patrick Pina.

I had a great experience at Kinsel Toyota. My car dealer, Patrick, was very professional and kept me assured that they would make my deal work. They gave me more than I was expecting for my trade in and that was awesome! I would recommend everyone to use this dealership because they provide excellent professional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase and replacement part request

By Ashley on 3/14/2019 at 2:22 AM.

Sales team was very informative and answered all questions asked. They were competitive on my trade value and had fair pricing. There was a small missing piece (seat belt anchor) in my Toyota Certified purchase. I requested the part on Monday, and they received the part on Tuesday. No hassle, and great customer service!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfied

By monative on 3/14/2019 at 1:54 AM. Helped by Don’t remember.

Nice new Toyota sales and service center. Left wife’s car for factory recall services and repair. Quiality professional services. Services performed faster than expected.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Decent

By Kelly77625 on 3/14/2019 at 1:43 AM. Helped by Lisa.

They couldn't replicate my problem. Did fix my recall but failed to put my dash back together. Now I have to "stop by" and get it taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Tire issue

By JGRAY72690 on 3/12/2019 at 1:29 AM. Helped by Don’t know there names.

Had a tire issue and they fixed it . Great company they really look after there customers . I will tell everyone to go see them anytime of the day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By LJACKSON111072 on 3/11/2019 at 8:37 PM. Helped by Service employees...at service center.

The employee came to my car. Talked to me. I went inside had a cup of coffee. The waiting room is very clean and really nice. While I sat there waiting. She came to me and asked if I wanted my car washed...yes I did.... Then another employee came and checked in me asked if I needed anything. A sales man even came by and spoke with me about how I liked my car performance....I love it by the way... Everyone was so nice to me. I had the best experience and it made getting my oil change a nice experience...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By M_Cormier on 3/9/2019 at 1:57 AM. Helped by Marlee in service.

Marlee is the best! She is always happy to help and makes the process easy. I am completely satisfied with all service received from Kinsel.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

My salesman Mr. Cooper is top notch.

By LifeisGood1$ on 3/8/2019 at 3:37 PM. Helped by Linda, operator.

Salesman and the lady that processed my paperwork made it A good experience. The operator at the front desk was rude and unpleasant, otherwise it would of been a five star rating. It was the rolling of her eyes and popping the ear bud out her ear and asking what could she do for me now among other words...( rude tone) that took away from the experience. The service manager Linda is very pleasant and provided excellent service when I went to pick up my spare tire for my truck. Thank you for your service and I'm looking forward to future business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service With A Smile

By DANNY.BENOIT on 3/7/2019 at 6:58 PM.

I would have liked my truck to have been washed since I left it there all day. The service guy told me I had free car washes for life but he said my window sticker with the code was not there. I have never had a window sticker up in the top left hand corner of my windshield. How can I get one? Thanks, Danny

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Terrysgirl on 3/6/2019 at 3:27 AM. Helped by Marley.

Got appointment within an hour. Very nice waiting room. Service was fast. Personnel very courteous It is cheaper than local lube shops and much better waiting room

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a Smile

By Dlguillory1 on 3/5/2019 at 10:25 PM. Helped by Marlee Lewis.

Impressive staff and service, you won’t be disappointed with Kinsel. They are fast, efficient, and fairly priced. I Will keep going back to Kinsel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchases a 2019 Toyota Highlander Limited

By Celkins on 3/5/2019 at 9:36 PM.

Kevin Kunz was very thorough and made the purchase of my new car a very pleasant experience. He never rushed me and I felt that he was always very honest. He was friendly and met me at the door each time I went to the dealership. I give him a 10

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ronnie Thakkar is a bonafide car sales xxxx

By Nickbpitts on 3/5/2019 at 9:29 PM.

Ronnie has sold me my vehicle and now my girlfriends. Total stand up guy. Never left with the feeling of getting ripped off and his customer service is far ove what you’d expect from a dealership. I will always buy my future vehicles from Him and Kinsel I will also continue to send my clients to Ronnie “get you done” thakkar Roland was an OG as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing, and worked quickly to get me back on highway

By BobbieHolloway on 3/5/2019 at 7:55 PM. Helped by Patrick Pina.

Very great customer service, worked quickly, and way better price than Lake Charles Toyota! I even talked to my sales guy in Lake Charles and couldn't work with me at all on price. I will tell everyone to make the drive to Beaumont it's worth it!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience...

By Lorieroberts on 3/4/2019 at 12:21 AM. Helped by Lisa Butler.

The service department was wonderful... Lisa got right on my vehicle and the tech was very quick ... I was in and out in no time ... great experience!!

I would recommend this dealer.