Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
2.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Melhor atendimento! Best service ever!

By Monicarro on 9/21/2018 at 11:41 PM. Helped by Sorry I don’t all the names..

I've never been so well-attended at a car dealership before. I recommend the ford ten times but I recommend ten more times to kisselbackford. a place where you are treated as a person before you are even seen as a consumer. Congratulations on the work Boddy (owner) and the training you gave To your sellers. Thank you for the opportunity to buy with you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick phone call, excellent service and drove it home!

By Gekkodxx on 9/18/2018 at 6:30 PM. Helped by Cannot recall the names. Everyone was friendly..

Jack P. Took my phone call and was very courteous from the beginning. He invited me to visit the location and evaluate the car. There was NO pressure or shifty behaviour. The price was fair and I had no problem securing the deal. This is by far the best experience I have had with buying a car. The value and quality control are top notch and I am actually happy to have their logo on the back of the car for others to see. I hope to send more customers to them and will be glad to visit Kisselback again for any future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Al3rd on 9/17/2018 at 7:11 PM.

They made it very easy to buy a used truck. Not pushy never felt pressured. Staff knew what they doing. I would recommend this dealership. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jack Pate is the bomb.com!!

By Ckenna on 9/16/2018 at 11:59 AM. Helped by Kim and Domenica.

We had a great experience this past week at Kisselback and it was all thanks to Jack Pate!! He was amazingly patient and determined to help us no matter how long it took or how difficult it was. I would 100% recommend the Kisselback in St. Cloud.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing

By Legendarylivie on 9/15/2018 at 8:18 PM.

All of the staff was extremely helpful and friendly. I was able to get the exact car I wanted even when it wasn't at the dealership at first. Very great environment and very thorough with all information. Definitely would recommend to anyone looking to buy a new or used car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good and straightforward

By Angelm33 on 9/15/2018 at 8:07 PM.

I was helped out by Rob in buying a 2017 mustang GT. Very generous and helpful, knew what he was talking about and was straightforward with the deal. Would come back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My hero’s

By One happy customer on 9/8/2018 at 11:54 PM.

Today, the folks at Kisselback Ford were awesome. I was super upside down in a BMW, and they put me in a 2018 F150. These folks treated me with respect and have restored my faith in car dealerships in Florida. Nic in sales and Tammy in finanace truly deserve an APlus rating. The entire staff at Kisselback Ford was amazing. Go see for yourself. I thought I would never get a new vehicle and out of the BMW but today they changed all of that!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By CokeManChris on 9/7/2018 at 11:25 AM.

They say purchasing a vehicle can be stressful, however Kisselback Ford did an amazing job at making a vehicle purchase a easy and exciting time. It started with Kari the sales rep, she was personable and knowledgeable during the selection process. When I mentioned I would return with my wife, she catered her schedule to accommodate and supported us through the entire process. Paperwork was explained in a very simplistic manner and all our questions were answered. After the sale was complete, nearly every employee shook our hands and congratulated us on our purchase - outstanding customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By BigNick0368 on 9/2/2018 at 1:15 AM.

I went in knowing exactly what I wanted, an F250. I was met at the door by a very knowledgeable salesman, Nick Toro. He helped me narrow my search down to two potential trucks on the lot and I was able to leave that same day with an F250. The whole experience was pleasant from Nick all the way to signing. I will definitey purchase from Kisseback again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Isaias777 on 9/2/2018 at 12:01 AM.

Since the beginning Dennis was very helpfull,nice, and joyfull he really helped us a lot, we really appreciated his help. We really liked the way him and Tammy helped us. Thank you so much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy and simple!

By Wilfredo Acosta Pacheco on 9/1/2018 at 4:26 PM.

My score for Nicholas Toro is without a doubt a 5+ stars. His dedication to his job is obvious; he really made my experience there simple, and very easy... thanks much Nic! On the other hand, I also give the Dealership as a whole a 5 star rating; the lobby looks nice and clean, well organized and with a very friendly atmosphere, everyone seems to be happy there, and that counts. Oh and more thing, I also want to mention Dennis Arabejo, that although he was not my salesman I felt like he helped me as well, another 5 star, so there you go... Thanks Kisselbac, I love my new Ford F-150 it's awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Highly Recomend

By Happy Buyers on 9/1/2018 at 2:56 PM.

Purchasing our truck from Kisselback was an enjoyable stress free experience. It was our pleasure to work with Jack Pate. A truly professional staff every step of the way. We look forward to do more business in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST Dealer in Orlando!

By jscully on 8/31/2018 at 10:32 PM.

To saw Jack with Kisselback made this shopping experience as easy and painless as possible is an understatement. Within 3 days I found the used car I wanted. Visited the lot. And lastly took 30 minutes with Tammy to do the paperwork. They entire process was transparent and upfront. Never once did I feel this dealership was out to fleece me or take advantage of me. I would hands down recommend anyone in the market for a new or used car, especially a Ford, visit Kisselback in St. Cloud.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Shop for used Escapes

By Girlsailor on 8/31/2018 at 1:16 PM.

Dealer had more available SUV’s and at more reasonable prices than big city or coastal dealers. The sales guy was great in assisting choosing one of the vehicles, explaining warranty and financing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This place is the best

By candyperkin on 8/30/2018 at 6:41 PM. Helped by Kim.

Always entrust my business to Rob as everything was smooth and fantastic!!!Everything down to the paperwork down to the signing receiving the item and Rob even came to the house so I could test drive it Kim was fantastic and getting all the paperwork together I can say I honestly always have a wonderful experience there

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Jack Pate, honest, helpful and friendly.

By Roy on 8/29/2018 at 4:21 PM.

All the staff were helpful and friendly . Jack Pate is the best salesperson I have ever dealt with. Bobby Kisselback was helpful and did everything he could to make us feel welcome. The repair facility has a long ways to go to give better service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Stephen89 on 8/27/2018 at 1:51 PM.

I would highly recommend this dealership. Tammy and Jack were exceptional and very honest in our deal. They made my experience quick and enjoyable, thanks again to everyone at Kisselback Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth transaction and great service.

By sabrownfl on 8/26/2018 at 3:55 PM.

Initiated contact via the web, and Ray got back to me quickly to answer all my questions. Kim also did some quick follow-up. Since I was a bit remote, Ray even took some additional pictures of the car and sent them via text message to show me what I was buying. Some quick price negotiations, and I committed to the purchase. Finance transaction with Tammy was smooth and there was no pressure. Tay then helped me get situated in the car and I took delivery. Thanks so much everyone!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Couldn’t Be More Disappointed

By Disappointed on 8/25/2018 at 12:23 AM. Helped by Randy, Service Mgr.

We needed a new car key to replace a lost key and get the fob reprogrammed. Cheryl in parts quoted us on the phone the price for a new key and reprogramming the fob frequency. She said the “total would be just under $200”. I hear “total” and think “total” out the door as is usually the case. When the service department handed me the invoice after the service was done, I saw a $13.51 “Supplies” fee in addition to the tax line that had not been previously mentioned with the “Total” quote and asked what that was for. She said for the key. I argued that the key was $132 so what is the “Supplies” thing? Then she said it’s “a fee the owner has put on all the invoices.” I told them I’d never be back and that Mullinax took care of what they wouldn’t a year and a half ago under warranty. Back to that later. I went over to the sales building/main office to see if I could find out more about this “supplies“ fee. Explanation from accounting: If they have to use certain tools, such as a computer, to perform the work, that fee gets tacked onto the invoice. I’m a realtor. It’s like me telling a seller, that in addition to the commission I am charging to sell their home, I am going to tack on a “Supplies” fee because I have to use my computer and the MLS...my tools...to do the work. The service manager, Randy, had taken my car back to the garage to do the reprogramming of the keys. I sat on the bench opposite side of the garage doors waiting. I heard the familiar squeal of my brakes as the car was being brought back to the front. I was already collecting my things to get up when Randy parked my car. I heard it long before I saw it and there was a big gray pickup truck parked between me and where he parked my car. I could only have known because of the squealing brakes. I went back into the service area to collect my keys and check out. Randy turned to tell me the keys were at the window. I asked him what he thought about my brakes squealing. He looked me in the eye and said, “I didn’t hear anything and I was listening for it.” Now, the interesting part of the story is that I did not mention the brakes at all when I got there and gave them my key and went outside. So why, exactly, was he listening for squealing brakes? I told him there was no way he did not hear those brakes squealing because they squeal every time I make a turn with my foot on the brake. Backstory: We took the car in 1.5 years ago before the warranty expired. We took it in for three things: Defective volume button on the steering wheel (changed songs/channels instead of volume), bad connection with the USB in the console and squealing brakes. They had the car for two hours and called us to come and get it. They claimed they could not duplicate any of the problems. As we left the parking lot, the brakes squealed at every turn and all the way out onto 192. The volume button also changed songs several times as we drove. The next month the button had become much worse so we took the car to Mullinax. They asked to see the paperwork from when we had taken it to Kisselback. Mullinax replaced the button as a warranty issue. They had to order the button because it was on back order for several weeks…it was a known defect. Regarding the brakes squealing, the service manager at Mullinax suggested we use the parking brake every time we park the car. We don’t remember to do it every time but we’ve done it fairly often and the brakes still squeal. No one has done anything about the USB port loose connection either. I informed the Service deptartment that I will not be back. We’ll go the additional distance to Mullinax from now on.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By Kevinc4425 on 8/24/2018 at 6:28 PM.

Kisselback ford staff was super friendly and easy to talk to. I worked with Zoie to purchase my truck, and she was professional in every way. She addressed all of my needs and communicated with me on a daily basis, and I found the perfect truck! My experience was a grand slam!

I would recommend this dealer.