Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.7  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

A CUT ABOVE

By WOODBUTCHER on 9/22/2018 at 7:38 AM. Helped by Bobby Gasselle,Connor Fairbrass.

I am totally impressed with the staff at this dealership. They helped me in every way possible to get me the truck I wanted. Connor dropped everything to locate a wheel lock socket that went missing out of the truck to make my deal complete. Thank You Connor! I never felt rushed or pressured they let me take the truck out for a second drive so that I was sure this is the one. I talked to the mechanics in the garage and they were helpful too. Thank You Bob for putting this deal together.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star Dealership

By Pumperdriver on 9/20/2018 at 12:51 PM. Helped by Ian Craigie.

I took my 2011 F150 in for transmission work, pleasantly surprised warranty was covering it. Service hooked me up with a replacement vehicle for duration of repairs. Treatment through repair process was top notch. When I chose to replace the 2011 there was no question on why I would not buy from them. Purchase was a no pressure sale and the salesman Ian was very fair in the negotiation process. Would I recommend this dealership to friends, a definite YES

I would recommend this dealer.

Overall Rating

4.0  

2   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Auto Body Work

By Rawkchik on 9/19/2018 at 3:39 PM. Helped by James Doustall.

When my vehicle received some hit and run damage, I worked with my insurance and decided to take to Kitchener Ford as I just purchased the vehicle there 10mths prior. The work done was amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staff

By Zorro73 on 9/7/2018 at 4:46 PM. Helped by Andrew thibaudeau.

The dealings were great... very knowledgeable on products and put me in the right F150 and very pleasant when dealing on the financial end all options were layed out and all questions were answered and was able to enjoy a new Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service

By FordEdge on 8/21/2018 at 3:30 PM. Helped by Matt Chan.

Matt Chan was great!!!! Service was great in and out as promised ! Everyone was so friendly would absolutely go back again and refer my friends and family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My new escape se

By Bill lockman on 8/18/2018 at 2:01 PM. Helped by Sobat and sandie.

Excellent salesman,friendly and courteous.madesure my suv was ready. Did a lot of research for my wife and i.all our questions answered. Great staff all around

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reliable and Friendly service

By WebuyFord on 7/19/2018 at 7:24 PM. Helped by Andrew Thibaudeau was our salesman.

Bought my Explorer here and the first service experience was first rate. Fit me in according to my schedule and the service was completed earlier than they had told me. I was on my way happy and completely satisfied. Would recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By mic0509 on 7/13/2018 at 6:58 PM. Helped by sonny.

very transparent and comfortable to talk with them.he explain eveything from the car to financing process and they let you to road test the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Dispatchers on 5/24/2018 at 1:18 AM. Helped by Rob.

Great service. Friendly staff. Provided transportation to work and back to pick up car. Knowledgeable staff. Did not try to oversell and have a quote to replace a part.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great job

By Cbeaupre on 5/23/2018 at 4:20 PM. Helped by No.

They took care of my car quickly and kept me informed as to how long it would take. They made sure it was done right

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

All Ford dealers do not lead to happiness!

By AREM on 5/20/2018 at 6:40 PM. Helped by Don't know..

I live in Brampton now, but before moving here, I lived in Kitchener for 30 years. As good as the Ford dealer near me is, they don't come close to the service, professionalism or courtesy of Kitchener Ford. That's why I drove 55 miles to get my Sport Track Adrenaline worked on. Honest and fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!!

By Phoenix1977 on 5/16/2018 at 6:28 PM. Helped by Andrew Stevenson.

Andrew Stevenson was who helped me find the truck of our dreams!! He was great to deal with and made the process fast and easy. I recommend all my friends to Ford Kitchener and hope that there dreams come true like mine!

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Getting rid of bubbling paint

By Ana219 on 5/13/2018 at 3:37 AM. Helped by Unknown.

My car was taken there to get rid of some bubbling paint. Although the job was done well, my car now has random white paint on it and a few scratches, not sure what happened there?!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By Lincoln10 on 5/10/2018 at 2:30 PM. Helped by Michael.

They were friendly, easy to reach and listened carefully to our concerns. All items were fixed in a prompt professional manner. The cost was fair and at the end of the day the overall cost was actually less than originally estimated. I was very pleased and would recommend them for service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

quick and easy, no hassles

By kitchener satisfied buyer on 5/1/2018 at 10:36 PM. Helped by Mario, Sandra, James, all 3 service advisors, receptionist, shuttle drivers, fixed operations,other salesman, parts and various other people.

The staff is very friendly, professional and easy going, but experienced. They are also happy to help, with patience i might add. I definetly recommend this dealership if your looking for a comfortable place to shop. I have dealt with every Dept. including the Collision Centre, and i have not yet met anyone who doesn't want to help. I even had a different Salesman, who didn't make a dime off of me, go on a short drive with me to answer my questions about some of the features of the car. Impressive in my book!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Doug123 on 5/1/2018 at 10:00 PM. Helped by Matt. Chan.

Above and beyond always the best service Matt Chan is one of the best service people I’ve ever worked with will be back again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service and very helpful and friendly people

By Zeoy on 4/24/2018 at 11:51 PM. Helped by Forget name of hand just always remember faces.

There always there for me when I need something. No hassle. Never ever experience this any where else.most dealers are only there for the sale .Kitchener ford is with you all time that’s why I will always be there customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kitchener Ford

By Kenny63 on 4/16/2018 at 5:16 PM. Helped by Marina Cal and Robert Gasselle.

I found the sales associates very friendly and very eager to help. Every question was answered with very much detail. Very happy and satisfied with my experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil change

By FocusSTDK on 4/10/2018 at 8:26 PM. Helped by Michelle.

Just went in for an oil change and what ever is involved in looking the car over when doing a oil change. ( tier rotation fluids ) I feel it was done in a timely manor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Customer service

By kh on 2/13/2018 at 6:31 PM. Helped by Victor Priya.

My family recently met with Victor Priya over a change in loan paperwork. He was very helpful and extremely courteous. I thank him for making this experience such a positive one.

I would recommend this dealer.