Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.8  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.5  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Dispatchers on 5/24/2018 at 1:18 AM. Helped by Rob.

Great service. Friendly staff. Provided transportation to work and back to pick up car. Knowledgeable staff. Did not try to oversell and have a quote to replace a part.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great job

By Cbeaupre on 5/23/2018 at 4:20 PM. Helped by No.

They took care of my car quickly and kept me informed as to how long it would take. They made sure it was done right

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

All Ford dealers do not lead to happiness!

By AREM on 5/20/2018 at 6:40 PM. Helped by Don't know..

I live in Brampton now, but before moving here, I lived in Kitchener for 30 years. As good as the Ford dealer near me is, they don't come close to the service, professionalism or courtesy of Kitchener Ford. That's why I drove 55 miles to get my Sport Track Adrenaline worked on. Honest and fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!!

By Phoenix1977 on 5/16/2018 at 6:28 PM. Helped by Andrew Stevenson.

Andrew Stevenson was who helped me find the truck of our dreams!! He was great to deal with and made the process fast and easy. I recommend all my friends to Ford Kitchener and hope that there dreams come true like mine!

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Getting rid of bubbling paint

By Ana219 on 5/13/2018 at 3:37 AM. Helped by Unknown.

My car was taken there to get rid of some bubbling paint. Although the job was done well, my car now has random white paint on it and a few scratches, not sure what happened there?!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By Lincoln10 on 5/10/2018 at 2:30 PM. Helped by Michael.

They were friendly, easy to reach and listened carefully to our concerns. All items were fixed in a prompt professional manner. The cost was fair and at the end of the day the overall cost was actually less than originally estimated. I was very pleased and would recommend them for service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

quick and easy, no hassles

By kitchener satisfied buyer on 5/1/2018 at 10:36 PM. Helped by Mario, Sandra, James, all 3 service advisors, receptionist, shuttle drivers, fixed operations,other salesman, parts and various other people.

The staff is very friendly, professional and easy going, but experienced. They are also happy to help, with patience i might add. I definetly recommend this dealership if your looking for a comfortable place to shop. I have dealt with every Dept. including the Collision Centre, and i have not yet met anyone who doesn't want to help. I even had a different Salesman, who didn't make a dime off of me, go on a short drive with me to answer my questions about some of the features of the car. Impressive in my book!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Doug123 on 5/1/2018 at 10:00 PM. Helped by Matt. Chan.

Above and beyond always the best service Matt Chan is one of the best service people I’ve ever worked with will be back again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service and very helpful and friendly people

By Zeoy on 4/24/2018 at 11:51 PM. Helped by Forget name of hand just always remember faces.

There always there for me when I need something. No hassle. Never ever experience this any where else.most dealers are only there for the sale .Kitchener ford is with you all time that’s why I will always be there customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kitchener Ford

By Kenny63 on 4/16/2018 at 5:16 PM. Helped by Marina Cal and Robert Gasselle.

I found the sales associates very friendly and very eager to help. Every question was answered with very much detail. Very happy and satisfied with my experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil change

By FocusSTDK on 4/10/2018 at 8:26 PM. Helped by Michelle.

Just went in for an oil change and what ever is involved in looking the car over when doing a oil change. ( tier rotation fluids ) I feel it was done in a timely manor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Customer service

By kh on 2/13/2018 at 6:31 PM. Helped by Victor Priya.

My family recently met with Victor Priya over a change in loan paperwork. He was very helpful and extremely courteous. I thank him for making this experience such a positive one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Ford Dealership

By woody on 10/11/2017 at 8:51 PM. Helped by Scott, Mike, Pat.

Over the years, I have dealt with many Ford dealerships across Ontario and Kitchener Ford is by far the best dealership yet in terms of going above and beyond in customer service excellence. As each customer's situation is different I have found that Kitchener Ford staff are friendly, honest and genuinely interested in their customers and ensuring that it is handled to the upmost satisfaction of the customer. Kitchener Ford management and staff went out of their way to help me with my car lease, they are truly caring and go the extra mile. Kudos to Kitchener Ford!!!!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service department was great!

By Ivash on 7/18/2017 at 12:45 PM. Helped by Ron, Michelle, Adam, Andrew.

I live near Chicago and was coming up to Kitchener to visit family when my F150 encountered an issue. Was able to limp all the way to Kitchener and drop it off at your dealership. Not only was the staff EXTREMELY friendly they understood the urgency of getting my truck back on the road so I could get to work by Monday. It ended up being a throttle body and the nearest one was in Toronto. Not only did your staff get the part, but it was ready by Saturday morning! I just could not be happier with the service that was given. If I lived in Kitchener or Canada for that matter, you would get all my business! I want to give credit to the following in turning this around for me. Ron and Michelle in Service, and techs Adam and Andrew. As well as all other staff not named. THANK YOU!!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience with Repairs

By Babba Booey on 6/30/2017 at 9:46 PM. Helped by Babba, Booey.

This all started with a whine coming from my front end. It was found that my AC compressor clutch was gone... this was confirmed by a shadetree mechanic friend. Had the repair made ($1300)... whine still persisted.. Hmmm... lets chew on this for a bit I thought... few mornings later... sitting in my truck... getting ready to go to Oshawa... the truck did not build oil pressure!!!....back in it went!!!... they said it was the water pump... this was not confirmed by a 3rd party.... Knowing the water pump and oil pressure are not directly linked. I asked what was found in respect to the oil pressure... they couldnt find anything. I pushed the matter because i drive across Southern Ontario for work ....so an oil pressure test was performed with no fault found. An oil pressure switch was replaced as a precaution ($10) and the water pump aswell. I Drove away $800 lighter... the noise still persisted. shame on me for not asking for the old part....Frustrated... what is the issue? Is my motor gonna blow? So i book an appointment first thing ....Monday...By chance over the weekend a family friend... whose a licensed mechanic went for a spin with me and with a few slight turns of the steering wheel on a straight away...dagnosed it as a wheel bearing. Which made sense to me when explained and all my other shade tree mechanic friends do not doubt it. Im a technician by trade aswell... so I'm empathetic to the Service department. I've expressed that my truck is a business tool and to take their time with it if needed... if it stays another day... so be it. My confidence has been rocked with this place... i can't imagine if I was an individual who did not have experience with vexhicle repair and have a big network of friends to draw on for advice and help.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Sue was awesome

By Jgirl on 9/27/2016 at 2:15 AM. Helped by Sue.

I spoke to sue regarding a trade. She was very honest and helped me make the best decision for me. I appreciated that very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a great expierence dealing with this dealership

By albet on 9/23/2016 at 2:46 PM. Helped by Sue Pelly, Bobby Gasselle.

We met with the sales team and described what we would like on this vehicle for, we had already had a test drive and shown features and accessories that were available to the Escape. .Although there was plenty of similar vehicles on hand in the dealership. They did not have exactly what we required for our wish list. Sue got together with the team and a few days later and let us know they had found our Escape . motor size , colour and other accessories that we had wanted. Picking up the vehicle they set us down and showed us how every thing works and we drove home very happy. Yes... we will be back for servicing although we have a closer dealership to home and we have told our friends to give Kitchener Ford a try when they are ready for another vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Frustrating Exhileration

By DKJB on 9/12/2016 at 2:55 PM. Helped by Andrew Thibaudeau, Bobby, Gasselle, Sandie McGill.

Overall the purchase of our pre-owned Escape went very well. We think it was a win for everyone involved. However, we had to make several calculations to get the correct price quote as we decided not to finance; the guaranteed 2nd key was not ready when we picked up the car and we had to go back; and by the time we get the automatic entry number, we will have returned three times! I think there should be a check off list that sales staff follow to insure everything is ready at once. That being said, both Andrew Thibaudeau. & Bobby Gasselle are delightfully personable young men who treated us with courtesy and respect and never rushed us through the process. In Bobby's absence we dealt with Sandie McGill who was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

INCREDIBLE EXPERIENCE!!!

By charvin on 7/13/2016 at 12:52 AM. Helped by Jean and Sandie.

We are all smiles with our purchase of a 2016 Super Duty F250 Lariat Crew 4x4 Diesel. We would like to give great thanks to Jean Cook, Sandie McGill and the rest of the team at Kitchener Ford. WHY? Kitchener Ford by far has given us THE BEST EVER vehicle buying experience we've every had. And we have purchased many vehicles over the years! Jean and Kitchener Ford's Team went beyond the call of duty to track down the truck we wanted. Jean and Sandie were quickly up front with the purchase price and monthly payment and never made us feel like they were holding back or hiding something, plus they didn't hold us up for hours! No stressful pressure tactics! It was a relaxing and enjoyable experience all around, in fact Jean made us feel welcome and knew us by name every time we visited the dealership. Last but not least they sold us the truck we've always wanted and couldn't be happier. So long story short - if you're looking for a friendly, comfortable and enjoyable new vehicle buying experience KITCHENER FORD is where you need to go. We will highly recommend to many others looking for a vehicle to definitely not waste their time going anywhere else!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!!

By Erika M on 4/5/2016 at 10:37 PM. Helped by Phil, Alyssa, Don.

Cant say enough about the staff and owners at Kitchener Ford, cant beat the service and they are always friendly keep up the good work Kitchener Ford

I would recommend this dealer.