Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.2  
Quality of Work
4.7  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Repeat buyer on 5/12/2018 at 3:59 PM. Helped by Nicole Outridge, Jason Ticknor.

The staff here is fantastic and go out of their way to make sure the customer is happy. Nicole is very accommodating in scheduling appointments that are convenient to the customer. Jason explained exactly what was done to my vehicle and why. Top notch experience all around.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Everything was great

By MagicMatt on 5/11/2018 at 7:27 PM.

Service department is always friendly, helpful and organized. Even when they make mistakes, they make it right. Will be happy to reccommend to other people.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

R.E.S.P.E.C.T. !!!

By Accent2016 on 5/9/2018 at 1:06 AM. Helped by Not sure, sorry.

Kitchener/Alpine Hyundai is the best. The sales people are genuine and the service people treat you with respect. I've been in for 2 oil changes and a service inspection pack so far. They have free beverages, wifi, a charging station, tv, cookies if you need a quick bite. They communicate with you and when they quote you a price, that's what you pay. I love my Hyundai and the service. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott Dobbin was amazing, i would have ratted him a 10

By raycar2011 on 4/22/2018 at 12:41 AM. Helped by Scott Dobbin, Mikki.

Scott Dobbin was an amazing sales guy. He was extremely professional. If I could have ratted him a 10 u would have he came in to deliver my vehicle & he didn't have to work till that afternoon. Wow what an awesome sales guy you have. Sure glad I dealt with Scott and your dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and supportj

By Hey on 4/10/2018 at 8:55 PM. Helped by Chris, Jason, Brsd.

Took my Santa Fe sport for some recalls. Cannot thank their service manager (Chris) and the service guy Jason enough! Also 5 stars to their courtesy shuttle driver Brad

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable and friendly

By Milhouse on 4/12/2018 at 2:45 AM. Helped by Chris Brading.

Had a good experience with Chris as he was very friendly and knowledgeable about the vehicles and was able to answer all my questions..... I would recommend him to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going the extra mile.

By Bill & Mary on 4/6/2018 at 11:50 PM. Helped by George & Chris.

Dealerships look for customer loyalty. I on the other hand, look for dealership loyalty. More than once has Kitchener Hyundai gone the extra mile, taken the extra step to make it right no matter how small the problem. It truly makes a difference for peace of mind and the earned respect I have for this company. They treat their customers fairly and consistently with every visit through their doors. Thank you for being there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Staff!

By Rebeccal1990 on 4/3/2018 at 9:03 PM. Helped by Jeff.

The staff and the service is great! Everyone is always so friendly! I am able to drop my vehicle off and pick it up when it’s ready. It works out great for work because there is a shuttle service that can drive me to and from work! No issues!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like always......FABULOUS 👍

By MuffinLady on 3/29/2018 at 5:00 PM. Helped by Cat, said hello to Paul Garcia & got a hug, Rod and Henry.

Whenever I’ve needed service here, I am always acknowledged upon entering, they do a vehicle walk around, check to see if I need a ride, and when my vehicle is finished they review the details and costs (when applicable). Today it was a warranty issue and they addressed it promptly and as ALWAYS......the best ever.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice and reliable customer service.

By Adebayo on 3/22/2018 at 11:43 PM. Helped by Melissa Meenan.

Very polite staffs and wonderful customer service experience. I would always recommend the dealer to friends and family because of their reliability and customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First experience

By TorontoFlyer on 3/22/2018 at 3:52 PM. Helped by Kevin.

I followed Kevin Clark here from my Kia dealership and I’m so glad I did...from check in until I left, everyone was incredible

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By Wes1 on 3/20/2018 at 1:10 PM. Helped by Nick.

All staff including our sales rep Nick were extremely helpful and very friendly from start to finish!! We would recommend anyone looking for a new or used vehicle to shop here!! Great staff, great place!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By LoriLa on 7/20/2017 at 4:00 PM. Helped by Nicole Outridge.

Dealing with Kitchener Hyundai was a pleasure. ...Nicole Outridge in the service department was extremely professional. She was very friendly and very knowledgeable. Look forward to dealing with her on our next service visit. I highly recommend them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Highly recommend Kit. Hyundai, esp: Linda B. and Claudio R.

By Tina DB on 6/29/2017 at 8:53 PM. Helped by Linda Bahar, Claudio Rodrigues.

So it was time to replace my 2003 mom-van. I have always been apprehensive of car dealerships and after a lot of internet research and having decided to by an Elantra, I decided to visit Kitchener Hyundai. I was preparing myself for the hard sell and to walk out if I felt overwhelmed. Well, my experience was not at all what I had expected. I met with an available salesperson (Linda Bahar). She was wonderful....no pressure, very patient and friendly and she walked me through every step. I bought a car!! It was a pleasure making this deal and I would highly recommend Linda Bahar and Kitchener Hyundai. Well the story doesn't end there....two and a half months later I had an issue with the car. I returned thinking "this is going to cost me". The pre-owned sales manager (Claudio Rodrigues) assisted me....he looked at the car himself and not 15 minutes later returned to say that they would deal with the issue at no charge!! I couldn't be happier! I would highly recommend this dealership! They are friendly and approachable and I feel they really want to help you with your vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So helpful!

By Nikki_25 on 1/31/2017 at 10:42 PM. Helped by Chris, Vince.

Bought my very first car at this location and it was a great experience. After encountering many stressful situations and pushing people while looking for a new vehicle, Kitchener Hyundai turned everything around for me. Chris is awesome, an upfront, honest guy who has your best interest in mind! Would totally encourage people to see him. After deciding on the car, all the financial stuff was done with Vince, who was extremely friendly, helpful and patient (I was quite indecisive). The girls who answer the phone are also on top of it - so friendly and professional every time I called! Thanks to the whole team, can't wait to come back in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Abbyhatcher15 on 1/6/2017 at 11:24 PM. Helped by Linda Bahr.

I am very happy with my purchase and I must say this was the most positive experience I ever had buying a car! I think this was mostly due to our awesome salesperson, Linda Bahr!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best experience ever with a car purchase and service!

By Alexa15 on 12/5/2016 at 7:24 PM. Helped by Ezel Tendik, Marc St. Onge, Nicole Outridge.

I needed a used car. I found it at Kitchener Hyundai ... a 2013 Elantra that had had only one owner, and had been purchased and serviced at this same dealership. Ezel Tendik was my sales rep and he was excellent! He took lots of time to explain things and help me through the sales process, answering all my questions and making sure I understood each step of the sale. He didn't try to oversell; he respected my wishes and my budget. Every part of the purchase, from the sale to the financing, to later servicing, was conducted by everyone in a professional and friendly manner ... and when the sale was completed, several of Ezel's colleagues joined me and my friend for a thumbs-up group photo! Nicole, who handles reception and is usually a customer's first contact, was always courteous, friendly, and helpful, whether in person or on the phone. Marc St. Onge was the service rep I dealt with -- patient, willing to take time with questions, explaining every aspect of the bill. ~ The car itself is fantastic. Hyundai has come a long way and I'd buy another Hyundai in a heartbeat. Thanks so much to the excellent team at Kitchener Hyundai!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Ripped off

By MarcG on 11/17/2016 at 3:30 AM. Helped by Marc St-Onge.

I recently brought my car to Kitchener Hyundai to get an oil change and winter tires installed. Though there cost to install the tires was a little expensive and they told us they would align them at no charge they still charged us. On top of that, they took advantage of my wife when stating that our 2 month old air filter needed to be replaced. On top of replacing something that didn't need to be replaced, they charged $60 for something that cost $15. This is the final time I use Kitchener Hyundai as find they aren't professional and try to hide charges for things that are not needed.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic staff, great and fast service!

By Kaytee smart on 11/9/2016 at 1:52 AM. Helped by Kourtney Pfeiler.

I went in for an affordable new car and that's exactly what I got! Instantly greeted by staff in such a friendly manner. I told Kourtney my price range and what I want and she instantly told me to look at the 2017Elantra GL and I knew it was the car for me. Kourtney is upbeat and so friendly you can't help but fall inlove with her! I came in October 31 and picked up my car November 8, over all great and speedy service!! Would reccomend Kitchener Hyundai to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Unprofessional

By Seanbenoy01 on 7/16/2016 at 3:00 PM. Helped by Jason bauman, Brad musselman.

Very disrespectful staff. I took my veloster in for a "package 3" and my vehicle was damaged by the "technician" named jason bauman. I explained to him that he should be more careful when placing the lift arms. I was of course a little agitated with the situation since it was MY property that was damaged. But I don't think being told to f*#k off was appropriate. The tech also called me many bad names right in front of the manager named Brad musselman . Brad did nothing as the tech continued to insult me and even getting extremely personal. Brad and Jason came to the conclusion that it was my fault that the vehicle was damaged Since I didn't tell them that the car had after market mud guards. I didn't feel it was necessary to tell them as The mud guards are not hidden and can be clearly seen. I believe it was the carelessness of the tech and his total disrespect for my property that lead to the damage. He said that I "shouldn't put crap on my car" . Brad didn't handle the situation properly and called me disrespectful for defending myself. I don't think I handled the situation properly either. but since it was my car that was damaged I think I have the right to be a little upset... Don't you think?

I would not recommend this dealer.