Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3  
Friendliness
3.3  
Overall Experience
3  
Price
3.5  
Quality of Work
3  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By LilMissy on 7/19/2018 at 8:17 PM. Helped by Julius and Kyla.

I first checked them out online and talked to them on chat someone called me right away and answered my questions I had I went in same day and was greeted by everyone even the manager came over and introduced himself and have me his card the sales rep and finacial advisor I worked with were both super friendly and understanding truly amazing time there and they were very helpful with everything I needed I highly recommend going here :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Ruslan on 6/3/2018 at 12:45 AM. Helped by Aaron Hansen.

I would like to reccomend Kia Kitchener . I had very hard problem how to transport my car from Winnipeg to Kitchener and got amazing service from Aaron Hansen - General Sales Manager. Thanks a lof to you and your amazing team Ruslan

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department

By Mike on 4/25/2018 at 1:58 PM. Helped by Marc.

After servicing vehicle at Kitchener Kia, check engine light came on. Also happened to be when warranty expired. Car could drive and couldn't address issue till 3 month later. Took it in for an oil change at a different mechanic, when he noticed my sensor wires were cut (all together 3 sensor wires). I took pictures and sent them to Marc, and Marc told me animals chewed my wires as it happened to other people that they noticed at the shop. I can post pictures for everyone to see the wires are cut and not chewed by an animal. Will never return to this dealer and will not recommend to anyone to go to this dealer.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Good Sales Dept. but very poor service dept.

By EEE on 3/3/2018 at 3:35 AM. Helped by Service adviser.

Will never return. Hard to get convenient appt. Service advisers not very knowledgeable. Unreasonable delay for part. Did not address all my concerns. Poorly documented work order. One adviser had a very poor attitude.Gave me incorrect info. about service and warranty. I repeat......will never return !!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very helpful Staff at Kitchener Kia

By Smith Clan on 6/22/2016 at 12:59 AM. Helped by Melos Kanlic, Sales Professional & Marianne Bayer, Financial Sales Manager.

We were looking for a new vehicle at the end of March, and after much research stopped into Kitchener Kia. Melos Kanlic came out to greet us. He took the time to ask what were our requirements for a vehicle. After, listening to us, he led us to a Kia Sorento v6. It was love at first sight. We took possession of it May 2, 2016 and after a month of driving around, we are very happy with the vehicle. Thanks Melos.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

nice saff

By James on 5/2/2016 at 3:49 AM. Helped by scott,.

I have to say the staff at Kitchener kia is great. I ended up buying in my local town but was impressed with the staff and management. Would recommend over Guelph KIA any day. If you go to Kitchener Kia ask for Scott, you wont be disappointed.

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price

will not go back

By kia9999 on 6/10/2015 at 11:53 AM. Helped by smith.

Bought a used car from them and it was not a pleasant experience. Tried to foist extra charges (globali, tire warranty) making it seem that they were not optional. Business manager tried to sell undercoating & extended warranty constantly saying how it would be only X dollars more a month while ignoring the true cost which was several thousand dollars. To top it off when picked up the car salesman boasted that there was a full tank while ignoring the 55 dollar charge for a car that probably only takes 40 to fill. The true embodiment of everything people hate about going to a dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

poor customer service

By tommcnab on 9/23/2014 at 2:09 AM. Helped by no one came out.

I came to look at some used cars at Kitchener Kia and was not greeted by anyone. Sales staff watched me walk the used lot, but on one came out. I ended up going on my smart phone to view the prices. I would not return to this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cory was great to deal with. He understood that, as a...

By kareblackwell on 6/6/2013 at 3:01 PM. Helped by Cory.

Cory was great to deal with. He understood that, as a mom of two, it's hard to do things in person and was happy to deal with me on the phone and via email. He always got back to me very quickly and was enthusiastic, knowledgeable and professional. We wound up getting a very good deal and are thrilled with our new car. Every time I have dealt with this dealership, my experience has been great. I would definitely buy another car there.

I would recommend this dealer.