Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
5  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady, pushy salesmen are not to be trusted

By Shamrockdude on 6/14/2018 at 4:59 PM. Helped by I worked directly with Mr. Koby..

I was pushed into being sold a 2017 MITSUBISHI OUTLANDER Sport. This is the absolute worst vehicle I have ever driven. Its made with the cheapest material I have ever seen. And loaded with a bunch of irrelevant sale points. It is a $5000 vehicle with decked out with touch screen stereo garbage. Before all paperwork was completed. They had rushed the sale along since it was closing time. I returned to within 48hrs with my complaints & was made to feel dishonest & it was suggested that "I had found a better deal." With that, along witg talk of legality. And being ill informed, since this was my first new car purchase. I did all I could to hurry along their oblivious short coming. Going to Koby for a vehicle purchase was the worst financial move I have ever made. This place is run by a dishonest merchant. Be aware of this before you are stuck with a piece of garbage as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ronny Smith - Customer Service

By Jane on 3/26/2018 at 8:31 PM.

Ronny Smith was instrumental in making our experience purchasing an Outback Subaru easy and enjoyable. Ronny was knowledgeable and represented Koby Subaru with much credibility and distinction. We look forward to working with Ronny in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free

By 1st subaru on 12/11/2017 at 6:33 AM.

Bought our first Subaru. Abby green-Catrett was knowledgeable, straight forward and listen to our needs. Great since of humor and made us feel right at home. The financial manger was very thorough and explained our charges line by line and even caught an error that was in our favor. He was honest and professional. Very friendly and introduced himself but I cannot recall his name unfortunately. Mr Koby introduced himself and made us feel welcome. No complaints and was surprised by the ease of transaction and the services offered by the dealership to help us maintain our vehicle. Love that the dealership helps the community with a donation in our name.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Subaru experience!

By Andre on 12/3/2017 at 7:59 PM.

Abby helped me purchase a brand new Subaru, and she was great! Very helpful and made the process easy! Finance was quick and they walked me through everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best customer service!

By Peypey on 12/2/2017 at 8:45 PM.

After getting into a car accident, I had no idea what car I wanted to get next. As soon as I step into the car dealership, I was greeted immediately. Mrs. Abby help me find my dream car! I love my Nissan Juke! She was so attentive and very informative!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyed buying at Koby's

By AC on 11/28/2017 at 5:24 PM.

Had a not so good experience at a local dealership in Pensacola when my wife bought her first Subaru so I tried Koby's after looking on line. The salesperson, Mary Barras, was great and patient. I got my 2018 Outback cheaper than my wife's high end Forester and yet my Outback had more and better stuff and was newer. I also got a better warranty and other items that my wife did not get with hers. Shop Koby's in Mobile, not Subaru in Pensacola.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

All good

By Sue on 11/13/2017 at 12:38 PM.

We are satisfied customers and recommend Koby Subaru. Mary, Ronny, and Derrick made the dreaded car-buying chore as painless as possible. We love our new Subaru Outback

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Completely satisfied!

By Joe on 10/31/2017 at 9:36 PM.

Ronny, the salesperson, and Derrick, the financial closer, were superb in their work. Everything was ready to go and I spent a minimum of time in the dealership which is exactly what I wanted. The entire purchase was done expertly on line. Completely satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Ann Baker on 10/28/2017 at 7:19 PM.

I used to hate buying a car, but this is my second time buying from Koby Subaru, and I’ll never buy a car from anyone else. Abby was so helpful—answering all our questions, bringing up things we hadn’t thought of, and just being a pleasure to work with. The financing guy was very nice and helpful too. We live this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Koby defines what a great dealership should be!"

By Chris and Leon Athey on 10/3/2017 at 2:55 PM.

Currently purchased our 4th Subaru from Koby. A great car, Subaru, definitely deserves a great dealership. Always a positive experience. Obviously being a loyal customer, we feel we have consistently been treated with respect and fairly no matter whether it was purchasing a Subaru or bringing one in for service. Koby's motto is, "It's all about you!" Denton Stanley, Danny Charpie, and Natalie Brown exemplify those words by putting them into action. The atmosphere of the dealership is one of friendliness and efficiency. Everyone who works there comes across as "wanting" to be there, like welcoming you into their home. Happy employees, who professionally, to the best of their ability, do their job, ultimately produce happy, satisfied, returning customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Kimberly Jackson on 6/7/2017 at 4:07 PM. Helped by Richard, Angie.

I purchased a my first Subaru (Outback) in January 2017 and have been very happy with my car. I have been in for one oil change, and since I live out of town Angie in the service department made it very easy for me to come over and get some errands done while I waited on my vehicle. I bought my car from Richard and he followed up very thoroughly asking if I had anymore questions about my vehicle, ensuring that I got everything I needed. So far I have had a great experience, and realize that I should have bought a Subaru in the first place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and help finding a car

By Eric Guarino on 10/27/2016 at 1:36 AM. Helped by Brent Waldron.

We we interested in looking at Subaru Foresters and Outbacks. At the time of our visit, the inventory was a little limited. Joey spent half a day with us looking in ordered inventory and searching other dealers to find the car we wanted. They did a great job, financing was quick and easy and the sit down and introduction to our cars feature with the representative was very unexpected. They synced all of our phones to the vehicle and really helped us understand these features. This is our first vehicle purchase in nearly a decade and I do not remember this great of an experience. Great job Job Imports

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Manager Lied About Repairs

By USAF_Airman on 2/13/2016 at 1:30 AM. Helped by Keith Skipper.

My brand new 2015 WRX (purchased at Koby) started to make really bad rattling noises after 2 months of owning it. I thought it was a speaker crackling so I asked to have it replaced. Keith Skipper assured me the speaker was replaced. The same noise persisted and now a new noise was rattling in the door. I returned to Koby to have it fix. Keith told me everything had been fixed. Unfortunately for him, I spoke with the technician who worked on my vehicle. The technician told me the repairs weren't done and Keith had lied about the repairs. When I asked Keith about the repairs, he told me it should not matter which speaker in the car was replaced, I got a new a speaker out of the deal. But it was the wrong speaker! And Keith lied about what they did to fix the other rattling! Keith then gave me his business card to ensure I spelled his name right in the complaint and told me good luck in getting him fired. Horrible treatment and experience and very concerning for the others he has lied to about repairs. And my car still rattles. I wish I had went somewhere else.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't waste your time at the dealership

By Subaru on 10/22/2015 at 2:46 AM. Helped by Daniel.

Daniel sold me a used car for an agreed price, then changed his mind. After much time he could not live with what he quoted . Shop else where.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service and Friendly Staff

By Torrey919 on 10/12/2015 at 1:12 AM. Helped by Derrick Pickens, Mary Barras.

My family and I recently purchased a new 2015 Mitsubishi Lancer at this dealership. The process was extremely easy thanks to the helpful staff. They were very kind and patient as we worked out the details on the purchase, even staying a little after hours to make sure everything was in order (and for me to debate between two different car colors.) The dealership itself was very tidy and clean with an air of professionalism. Their website was also easy to navigate to locate specific information about the cars I was interested in, and when I made an inquiry about one of the cars, one of the staff members promptly responded to me in an email with more info. Overall, I'd say this was one of the best experiences my family and I have had with a car dealership. I'd certainly recommend it to anyone else looking for a quality Subaru or Mitsubishi vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Overall a great experience

By desi6boom on 8/31/2015 at 1:50 PM. Helped by Adrian Koby.

Adrian was very helpful, personable and quick with getting me in the car I picked out for myself. I was a little disappointed that there was no owner's manual and that it wasn't offered as something the dealership would obtain for me since I expressed that I obviously really wanted one. The only thing offered was for me to go to a link and print out 60+ pages or to buy one from eBay for like $40. Although I can go online and print it, it's nice having the actual manual in your vehicle, especially since I bought a luxury vehicle with a lot of electronics. My other disappointment was that my car wasn't clean. I mentioned this during the test drive, and upon purchasing, Adrian had me sign a paper stating they owed me a detail. He said it would come in the mail with my paperwork. The paper was not included in the documents I got in the mail.. Although someone did a quick clean while I was signing my paperwork, the car needed a lot more attention to detail and less smudge/smear marks, so I deserved that free detail since I just dropped $25k with them. Other than those 2 things, the process of getting me into the car I wanted was very quick and not overwhelming at all. I would recommend Koby to others but would tell them to ensure their vehicle is flawless upon leaving or to get the free detail before driving off.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mr. Kolby stated we should have bought a better model.

By unimpressed on 8/12/2015 at 3:14 PM. Helped by Mr. Koby.

We bought a used Mercedes from Koby ; it required $500-$1000 monthly repairs. The service staff was helpful with each visit. When we spoke with Mr. Koby about the continual expense or repair, he stated,"You should have bought a better model." We were shocked at his response and never went back.

I would not recommend this dealer.

Overall Rating

2.2  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold my daughter a salvage title and claimed NOT to know!

By pkbeach on 7/21/2015 at 7:34 PM. Helped by Derrick P, Craig, Jerrick, Scott, David.

My daughter bought a car from Derrick at Koby. Everything was great and then we received a call from Derrick claiming he didn't know the car had a salvage title when he sold it to us. They agreed to let her get a different car or to reduce the price of the car. After talking with her she decided to keep the car she had and take a 500.00 reduction on the car. Koby sent the paperwork to Florida so we could register the car. After 4 attempts and Koby's repeatedly sending the paperwork to the WRONG place in Florida we finally decided to title the car in Alabama where she attends college. Alabama registered the car and you would think that would be the end of this story BUT..Derrick now avoids our calls. He has been supposed to get us a headrest for the vehicle that is missing and it's been 5 months but NO headrest and now he won't even return our calls. Also the difference of about 300.00 in the TTL fees have never been credited to my daughter's loan balance. BUYER BEWARE!! UPDATE...I have since talked to Derrick who claimed that the headrest was on backorder and that I would need to talk to David in Accounting. Apparently Derrick thinks I'm an idiot without Google! I left a message for David to call me and to my surprise he called me within 5 minutes! I wish I had known his name from the beginning!!!! I had searched Google and found the headrest and when I talked to David I expressed my EXTREME disappointment in Derrick! He apologized told me he would take care of the tax money and then told me he would check on the headrest. He had Scott call me back. I emailed the link to Scott for the headrest I had found and he ordered it, shipped it to my daughter and sent me the confirmation of the order! IF ONLY I HAD KNOWN TO ASK FOR DAVID AND SCOTT FROM THE BEGINNING!!!!! I'm updating my customer service rating and my friendliness rating from 1 star to 4 based on David and Scott's help! DO NOT DEAL WITH DERRICK!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Mountainbikeguy27 on 6/25/2015 at 6:35 PM. Helped by Derrick Pickens.

Everything went great, all the sales representives were very nice an very patient with me. An the car is awesome it has all the needs that I need an then some. Thanks a bunch, y'all are the best.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Don't buy used car without double checking your car fax

By bsbeach on 3/10/2015 at 11:43 PM. Helped by Derrick P., Craig, Jerrick, David, Scott.

Koby Subaru is perhaps the best experience I could have hoped for in receiving my first car. I found the car online and contacted the dealership. I received an email shortly the next day. Derrick spoke with my grandmother and made sure to help her understand the car's condition. My grandmother lived outside of AL, so she really had to trust Derrick. I was in another state when this was all taking place. Derrick made every effort to make the car ready when I came back, and spoke with various members of my family. When I called, Derrick informed me the car was ready and I could pick up later in the day. When I was at the dealership, I met Jerrick. Jerrick was a great help and took care of me until Derrick came. I met Derrick shortly after, and he was incredibly helpful and so nice. He answered all questions and my grandmother was very much apart of our conversations. He cleaned the car, replaced the various areas of concern before I picked the car up. In the end, I am glad I purchased a car from Koby, and I would do so again if I decided to ever trade. I am so glad to have a dealership that cares about me. I wasn't some number to them, I was a college kid getting their first car. Thanks Koby Subaru!! Update: I found out my car was salvaged and the title was cleared. It was a mess and I opted to keep the car as I was told this was not really a big deal. Next time, I will definitely ask more questions but I got money off of the car however that has not been applied yet, but it is a work in progress. It's been over 3 months though. I, also, got my car serviced for an oil change and I told them I was having trouble starting my car. They tested the battery and it came back fine however I got the battery tested elsewhere and the battery was bad. I got a new battery somewhere else. I have also been waiting to receive my headrests and the book for my car for over 3 months. Luckily, we have had two men at the dealership, one named david and the other named scott help us with these final things that derrick was suppose to do but has not. They have definitely helped a lot more than anyone else there although Craig helped with the registering for my car tag. I am very disappointed in this dealership. It was a positive experience until I bought the car, and I had problem after problem, but thank you to david and the other employee. So, in the end, be aware of your cars problems. I would recommend this dealership for only ONE reason, the prices on used cars are really good, however be aware of Derrick and the staff (they may give you the run around; don't let it take you over 2 months for them to do something for you) and get your car fax and read it before you decide to take the car. Make sure they double check everything, including the title!! Derrick is a nice guy until you need something, after you have bought the car. Also, don't get your car serviced by them. I got my car serviced for an oil change and they didn't reset the computer so my engine light was on and where I got my car serviced informed me of this.

I would not recommend this dealer.