Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.4  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By guamboy on 8/16/2019 at 5:47 PM.

I have been a customer here since March 2015 and had my Tundra serviced there ever since. The quality of service is fantastic and would not think of taking it anywhere else. Alexander Hernandez has been great and very professional with a great deal of knowledge when it comes to service of my truck and I always feel appreciated. As long as people like Alexander are there I will continue to bring my Tundra for all service needs. Thanks a million for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales and inventory search support

By ARS on 8/16/2019 at 3:39 PM. Helped by Warfa Isse.

I experienced excellent and considerate support from the KoonsTysons Toyota team, most especially from Toney Jeter (in reviewing my needs and showing me models and color and administering a great test drive) and Warfa Isse (in searching the inventory and securing what I needed in transmission choice and color). This was hard find and resulted in a successful purchase experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Go see TJ Jeun for your next new Toyota!

By Laurie on 8/13/2019 at 8:28 PM.

I recently purchased a new Toyota at this dealership. They have a HUGE selection of cars and the prices are very good. My salesperson was TJ Jeun. TJ made my buying experience great! He is very friendly and knowledgeable. TJ listened carefully to what I wanted and did not try to pressure me into extra features that I did not want. If you are in the market for a new Toyota, I highly recommend that you contact him.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Total loss of confidence and trust

By Kmills1959 on 7/29/2019 at 9:39 PM.

In January of 2015 our family purchased 2 new Toyota vehicles from Koons, an Avalon hybrid (my son) and a Rav4 Limited (my wife) and have used rheir service department for all scheduled maintenance on these two vehicles. Last week my wife took in her Rav4 due to a check engine and other warning lights coming on and the transmission shifting poorly. While the tech was very professional in locating the potential cause, the estimate given to my wife was outrageous in price and in solution. Only after stating it was too expensive was she given an offer to repair it at about a third of the initial $3362 quote.  My distraught wife called me and I instructed her to bring the Rav4 back home. After a bit of research on the error code and possible causes i located damaged wiring (2 wires) which the service tech had also found, in addition i also found evidence of a mouse or ground squirrel having been in the engine compartment. Much to my concern was the multitude of information on the internet concerning the soy based plastic insulation wiring Toyota is using and its apparent attraction to rodents. This problem is not a fault of the dealer but a potential cause of the problem and a reason for concern. Total time spent by me was less than 2 hours as the procedure was easily accomplished by removing the battery, battery tray and removing 2 zip ties holding the harness in place, soldering splices repairing the broken wiring, then reassembly. I would expect a professional mechanic to have conducted this same task in half the time as I had to gather tools, materials etc and given the fact I am not a professional mechanic. The total parts cost for the repair was under $10 as it consisted of 2 wire ties, electrical tape, solder, 6 inches of wire and heat shrink tubing. While this experience alone was enough to raise questions as to the integrity and trustworthiness of the dealership, those concerns were reinforced when the service department sent a letter 3 days later that indicated my wife had declined service to include 4 new tires and recommended their replacement. Knowing my wife (within the past few months) had purchased new tires... I went out to her Rav4 to inspect the tires for damage, unusual or excessive wear and found the tires to be in almost new condition with plenty of tread. Nothing that would warrant the purchase of 4 new tires. We have lost all trust in regards to the service department and dealership as this experience clearly demonstrates a lack of professional ethics by only offering outrageous costing solutions to loyal, trusting customers while additionally making false claims as to actual repairs needed.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

DISORGANIZED: lacking respect for customer’s time

By Amir on 7/25/2019 at 2:04 AM. Helped by John.

KOONS Service consists of a bunch of DISORGANIZED disrespectful unprofessional AMATEURS. A $30 thirty minutes state inspection, turned into a whole day $100 WASTE of my Saturday. They are careless and DON’T RESPECT their CUSTOMERS. I had an appointment at 10 but came early at 8 am, dropped the car and went home. I called them at 11 and they promised that it will be ready by noon. When I went their, it was not ready & their service coordinator promised to finish the job within 30 min. After 1 HOUR & 30 MIN waiting, I went to their front desk, & heard that he had forgotten to tell the techs in the back about my service. They told me that I could come back by 5 p.m & pick up the car. Their shuttle was not available to bring me to my house for another 45 min, so I decided to take Lyft home, paying out of pocket. When I was halfway on my way home, their receptionist called, informing me that the car is ready. The Lyft driver brought me back. Koons response to my reimbursement request, for the unnecessary commute expense, was a rude negative. I had written a very very flattering comment for them 3 years ago but under this management they have dramatically deteriorated.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman, great price!

By toonie3 on 6/29/2019 at 5:20 PM.

I knew that Koons had good prices so when they dropped the price on a Sequoia I was looking at I headed down there right away. Toney Jeter greeted me as I walked in the door and took care of everything for the vehicle purchase including getting us Chinese food when the wait was really long for the finance department. Toney is an A+++ salesman and we highly recommend him. He has been with this dealership for 18 years and he takes pride in the fact. This fact definitely shines in the way he treats his customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good prices, great salesperson

By Maryland Customer on 6/25/2019 at 5:34 PM.

Jamal was very knowledgeable and courteous. The dealership atmosphere was pleasant, and they offered a fair purchase price. Best car-buying experience I ever had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST RAV4

By Sarroemer on 6/22/2019 at 8:44 PM.

I had the best experience with Toney at Toyota! Everyone we met was extremely helpful, kind, and knowledgeable about the cars. I walked out of there with a great price on my 2015 RAV4 and could not be happier. Thank you to everyone who helped!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service - Hugo Trotman

By Ray3 on 6/6/2019 at 5:29 PM.

Hugo crafted and enabled a wonderful purchase experience. I was on the rebound from a poor experience with another dealer (in Maryland). I approached my experience at Koons with distaste. Hugo changed that. I drove away with confidence, and I recommend Hugo to everyone. I came to the dealership through USAA. Hugo was my point of contact, and from the first communication he was consistent and present. He was more than a robo-email. I am an out-of-state customer, so I took Metro to the dealership. Hugo met me--picking me up with the vehicle I was there to see. Further, knowing that I would likely be interested in another, similar vehicle, he had pulled the keys, so that we could move from one vehicle to the other. Hugo was considerate, efficient, and communicative. He informed me without pressuring me. He found the balance among advice, sales, and patience. Hugo's after-purchase followup also has been outstanding. I had a "we owe" that he helped coordinate. Hugo also came into the dealership on one of his out-of-office days to make sure that my vehicle was handled. So, on the rebound from a poor experience, Hugo provided outstanding service before, during, and after purchase. I highly recommend working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership and sales professional Jamal khan

By Huda on 5/26/2019 at 3:47 PM.

Jamal was a wonderful and professional salesperson. He was extremely knowledgeable and helpful in delineating all the details of the car I purchased. I will recommend Koons and Jamal to all family and friends!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

May8, 2019 with Toney Jeter professional

By Paul018702 on 5/13/2019 at 5:20 PM.

Hi Toney you are awesome and professional. Thank you for help and respect. On my next visit I will invite some more koons family to your office.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, great Experience!

By Karla19 on 4/22/2019 at 4:39 PM. Helped by Richard Hillman, Product Specialist.

Toyota is a great product; it is all about quality and reliability as my father used to say. That's why I decided to go with this make again! I purchased a 2019 Toyota RAV4; I love it! I'm not only happy with my new car but also, I'm very pleased and satisfied with the great service this dealer offers. Richard Hillman was my salesperson, a kind and assertive person that made my experience so much better. He answered all my questions and explained and showed me different options prior to my decision. I will definitely refer any friends to Mr. Hillman.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

transparent process, and good deal

By Ken on 3/26/2019 at 4:28 PM.

Last Saturday, I worked with Koons Toyota Salesman, Hugo Trotman, to purchase a 2016 Toyota Prius. The entire process was transparent, fair, and very refreshing compared to many car dealerships. There was a no haggle price, which was a fair price, and all other fees were clearly laid out. Hugo was informative, friendly, and professional. I test drive the car, discussed some details and then decided to purchase. I am pleased with the deal and would go there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Auto Purchase Ever

By mimi on 3/19/2019 at 6:32 PM.

Paloma Jones and everyone at Koons Tysons Toyota were easy to work with, helpful and very professional. This was the easiest auto purchase I have ever had and this is my 5th Toyota. I know when I shop for my next Toyota Koons Tysons Toyota will be only dealership I will contact.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Toyota Dealership in Northern VA

By HappyCamper on 3/15/2019 at 12:07 AM.

Koons Tysons Toyota can do deals that no other dealer can do, we went to Ourisman Toyota in Chantilly and they couldn't make the deal happen, it was the 3rd time we had tried that dealer in a number of years and we are done with them. This is the 2nd time that Koons Tyson Toyota was able to make the deal happen. Paloma Jones is so great to work with, no pressure, very knowledgeable about the vehicle, and goes the extra mile to make the deal happen. I really can't say enough good things about this dealership and Paloma.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Prius c Purchase

By Ray kern on 3/9/2019 at 2:21 AM.

Mr. Rahebi has an "old world" Persian elegance which combines with American congeniality to make a throughly relaxing experience in an otherwise sometimes tense process. With Mr. Rahebi a car purchase is enjoyable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Paloma Jones exceptional customer service

By Louis on 2/28/2019 at 9:15 PM.

Paloma Jones provided exceptional customer service to me and my wife when seeking to either purchase or lease a new vehicle. She answered all of our questions and replied to our phone/text inquiries within in a short time. She has assisted us with our last three leases and one purchase. As long as Paloma is working there, I will always consider this Toyota dealership first for future leases/purchases. She is truly a professional and works with her customers to meet their requirements and/or demands. I recommend her for anyone looking to buy/lease from Tyson’s Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paloma is awesome. Always willing to help

By msummers29 on 2/28/2019 at 7:24 PM.

Paloma is awesome. She helped me find the perfect truck and I could not be happier. Definitely will be back to get my next vehicle from here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well worth the wait

By Johnny travieso on 2/27/2019 at 8:19 PM.

I had a great experience with various people at Koons Toyota. The people that helped me were very accommodating, from the sales department to the financing department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

gracias Ibrahim el servicio

By crolla2019 on 2/25/2019 at 8:28 PM.

ir un gustó trabajando con el dealer y especialmente con brahim,nos dado muy buen precio y muy servicio también. ese es mi 2nd carro Meno de un mes.

I would recommend this dealer.