Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.1  
Quality of Work
4.3  
Service
5  

Dealer Reviews

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Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

1st car for my fiance

By Gmartin22 on 8/4/2017 at 4:00 PM. Helped by Derek.

Went in looking for a car for my fiance 1st car somthing she could use to get back and forth from work and drive around town but didn't want to spend a lot of money ended up spending 6 thousand on a Chevy Malibu the sales guy was great showed us a couple different cars in are price range let us test drive them and think about if for a day. Came back the next day to fill out paperwork and got sent to different gut to fill out paperwork and he would stop harassing us a out a warranty the cost almost the same as the car did and that was after I told him I didn't want the warranty this went on for about 20 minutes to wear we where about to just leave with out the car and go somewhere else so I told him that I was juat gona go with it how it is with out there warranty. So then he pulled out the warranty paper and wrote "he said he is just gona roll with it " in big letters on the paper witch seemed very disrespectful to me and my fiance over all the experience there was great till we got to the end about the warranty. We will most likely go back there in the future but really hope we don't have to deal with the warranty guy again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership, Hands Down

By Mnkygrl715 on 6/13/2017 at 2:19 AM. Helped by Derek.

Most people dread car hunting. We all know how the pushy sales people are, and it can be exhausting finding the right vehicle etc. Seriously though, Kranz is the place to go! I gave these guys several challenges to work with, like terrible credit, but they have been so patient, positive, and kind throughout the entire process. Derek is, by far, the nicest sales man I have ever met!! No matter what issues arise, he will have your back. Even after the sale, they are still there to help and keep you and your vehicle taken care of. They all work together to make their dealership different, and I say this honestly when I say you couldn't be in better hands than with Kranz!! Thank you so much guys for all you do! ~Tabitha W.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Worth Your Time!

By Billy Graham on 6/5/2017 at 11:51 AM. Helped by Tosha Cook.

When inquiring about a used vehicle Tosha Cook was the contact person. She was prompt at providing requested vehicle information and courteous at all times. Though I decided to purchase from another dealer; conducting business with Kranz Family Auto was a pleasant experience. Good job Tosha! I hope your general manager appreciates your commitment and dedication. Bill Graham

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our latest car buying experience

By natasha26 on 5/26/2017 at 2:20 PM. Helped by Mir Rahman.

My husband and I were in the market for a pre-owned van to accommodate our family of 5. I did a search online and came across the Kranz Family dealership because they had a vehicle I was interested in. When I went to look at it, I decided it wasn't really what I was looking for, and decided maybe I should just keep my Honda Pilot. Our salesman Mir asked me if I could have anything what would it be? I said a new Chrysler Pacifica but didn't think it was within our budget. Well, I'm now driving a new Pacifica with all the bells and whistles and I couldn't be happier. I'm ver greatful Mir persisted in a very laid back fashion. Not only did they find the exact van I was wanting, they also gave us a more than fair price for our trade in. So, if you're in the market for a new vehicle, give Kranz Family a try.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service Extraordinaire

By David Schmidt on 5/22/2017 at 8:15 PM. Helped by Cody Hazard.

Kranz Auto was very friendly, Cody worked very hard to locate the right car at the right price. Test driving was hassle free and the sales staff was not pushy at all. Great place to find and purchase your next car!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

best offer for your trade in around!

By holly on 5/9/2017 at 5:34 PM. Helped by Abel Godinez.

Abel is great to work with! How often do you work with the owner of the dealership when buying a car? Scott was great to work with also. When we did have a small issue they made it right and made us happy without hesitation. We will return again in the future!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2 different prices advertised ,wouldn't honor the lower one

By Scott on 4/23/2017 at 2:53 AM.

Quit false advertising. Has cars listed and sitting in places that say one price but when when you want to buy the price they try to sale it at is higher. 50% more in my case. Don't waist your time like I did .

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Ready set sold

By Ronnie Reimer on 4/4/2017 at 7:05 PM. Helped by Cant remember his name but hes the reason.

There pretty good fellas they worked quick on finding my car and really didn't stop till I drove off the lot thanks guys. I really would recommend you to someone else.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The lie

By greens on 3/22/2017 at 11:32 PM. Helped by Jeff.

They told me 4 times that I can trade my 2011 Subaru in and do a deal on it with no money down and the finance department lie to me all 4 times don't buy from them they suck and they lie and then block you so you can't talk to them Jeff their Manager don't call you back or talk to you i'm gonna drive all over Newton Kansas with them written on the back of my car How they lie to you all the time and they say can help you but yet they lie to you and they blame the banks not them

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service to out-of-towners

By Bob on 1/13/2017 at 11:33 AM.

We saw a great car on their website, but lived in Omaha. There were great to work with before we made the trip down, and gave us a great deal on the car. Professionalism from start to finish - great group!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Search Was Finally Over

By khufman on 1/3/2017 at 5:59 PM. Helped by Tosha, Mir Rahman.

My husband and I had been looking for a small SUV for our two college students. I came across a RAV 4 on the internet and called the dealership to ask more questions. Tosha in the office answered my call and informed me that they were removing that car from the internet because it didn't pass inspection. I was glad to hear that they were another dealership that does inspections on their cars. She asked me if there were any other makes or models I'd be interested in and what we were looking for. After a few days of communication back and forth she quickly called me when a car matching our needs was traded in at the dealership. I was so thankful for her willingness to get right to work in finding something for us. Mir Rahman, the salesman, was ready to answer any questions when we came and had a refreshing no pressure attitude. My husband and I had a budget and the business manager was willing to work within our budget too. Thank you Tosha, Mir and the Kranz Family Team! We will recommend you to our family and friends and check with your dealership again if we need another car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Darrell on 12/24/2016 at 4:44 PM.

Everyone was great to work with. They made all steps in buying the car easy and clear. The car was ready right when they said it would be. We would not hesitate to work with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Personal Service from Day One! Mir #1 Salesman!

By 66OldYeller on 12/22/2016 at 11:08 AM. Helped by Mir Rahman, Gus & David..

I was looking for a newer used Pickup with 4WD. The 08 Ram they had on their lot checked off many of my boxes. I sent them an e-mail after seeing it on the lot Sunday. Tasha called me the next day to set a meeting with Mir who had the truck ready for a test drive. Awesome truck! Mir Rahman was very knowledgeable about the truck. He was very personable & friendly too. Even Scott Kranz came in to introduce himself. Gus did a very good job helping with the financing details. David made sure the truck was ready to go when I took delivery. The whole dealership was a very pleasant and friendly place to be. Mark L. Van Horn

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Mir Rahman is a top notch sales consultant

By Jon Anderson on 12/19/2016 at 9:42 PM. Helped by Mir Rahman.

My wife and I went in looking for a 2012 Ford Focus SEL that was listed on the website. Unfortunately, the car had not cleared the inspection process at that time, but Mir took us to look at a different SEL that as on the lot. Made us a great deal, but I needed to wait for some numbers to come back to me from my insurance agent, in doing so, we unfortunately missed out on the car. However, about 2 weeks ago, around 12/5/16, Mir texted me that he knew they were getting a 2014 Ford Focus SE in, and asked if we would be interested. Absolutely we were. He texted me last week saying it had arrived, and asked when we would like to see it. We went in that day. Looked at it, sat in it and knew we were definitely interested in this vehicle. From there, it was a matter of two things, getting the numbers back to make sure we would be okay, and to make sure that the car passed their inspection as well. Both happened and 48 hours later, we signed the paperwork and drove the car home. Couldn't ask for a better car dealership or a better salesperson with Mir. The whole process was quick and they worked for US, not the other way around. Mir worked to find us a car that we were interested in, and we found one. Love the car, loved the help and really appreciated everyone there at Kranz taking very good care of us. Definitely will be going back if we are ever in need of another car, they go the extra mile to get us what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mir, Gus and Ali made this my best buying experience.

By Yard on 12/12/2016 at 7:11 PM. Helped by Mir, Ali.

Called and talked to Ali to see if Kranz still had a car I had found on the internet. After talking to her I felt I had just had a conversation with one of my own daughters. I told her I was coming in on Saturday to look at the car. She asked me who would be coming with me to look at the vehicle. I thought this was very personable. When I walked in on Saturday Mir met me at the door and already knew my name. After driving the car made the deal with Mir, Gus and Scott. Great experience. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kranz Family

By Ajohn2938 on 11/3/2016 at 4:01 PM. Helped by Mirr, Gus, and Daivd.

I recently made my first big car purchase with Kranz. They were all amazing from start to finish. Mirr, the car sells man, was wonderful and found me a amazing car! Gus, and David were great as well! I would definitely suggest stopping by Kranz to see these guys if you need a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I drove 25 minutes north of Wichita found best dealer

By Roger S on 11/1/2016 at 7:00 PM. Helped by Tosha, Rachael, Gus, Service Guys.

I was able to work with not only Able Godinez who was remarkable to do. I have worked with many dealers in my lifetime and I have to say that this dealership takes it's time to find what fits your needs and will work their tails off for you. I got to meet 2 ladies that are worthy to help find you a vehicle as well as they went out of their way to find me the best deal that fit my needs. They have taken care of me, found me a Kia Soul that fit my need, even though my financial tourniquet held me to a lower level of vehicle than I wanted, they still found every way to make the deal work for me with the best in my situation. No other dealership in Wichita that I visited took and put the "family" first which is what I prefer to happen. What was my need, what was my ability with my credit to do for me? They answered those questions and took the best care of me! Thank you, Able and "Gus"! You did me well, thank you. I will be back next time!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Down Home Experience

By Robert A Robinson on 10/22/2016 at 2:05 PM. Helped by Derek Dickson.

From my first conversation with Tisha,to meeting my salesman Derek, to signing papers with Gus. Trading cars was easy and a no pressure ,pleasant experience

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me a lemon and still haven't made it right

By darkhorse on 9/4/2016 at 7:14 AM. Helped by Derek.

Bought a car for my son to take to college, should have known it was a bad deal when the salesman was a shady as xxxx with his comments. Paid cash for the car and it ran great when we test drove it. Got it home less than 24 hours it was running bad and idling rough. Called and they had us bring the car in to replace the fuel pump. Found out the salesman had made a comment to my wife about the fuel system when they picked it up. Got the car back and it was running just as bad so they had it towed and had the car over a week to do a tuneup. Still waiting to hear back about fixing the glove box that doesn't shut so the light is always on a runs the battery down and the key fob that for some reason must be coming from outer space.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My first car buying experience was great thanks to Lou!

By Maisie on 7/20/2016 at 12:35 AM. Helped by Lou Thompson.

This was my first car buying experience, and it was a great one. Lou T. made everything easy and was not pushy. He was very polite and I appreciated his help. I am very happy I purchased a car through Kranz Family Autos!

I would recommend this dealer.