Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Above and Beyond

By 2019JettaPrem on 8/23/2018 at 9:52 PM.

I worked with Chris Adams from start to finish. He def went above and beyond for me. No pressure, no hassle. I went through USAA to find the car I wanted and secure financing before stepping foot in a dealership. I wanted the process to be as quick and painless as possible. Originally, the numbers didn't match up from USAA told me I would pay and what Chris presented me with at the dealership. No worries, I provided proof of my quote and Chris matched it. He even had my husbands car detailed while we waited and loaned me his charging cable for my phone when I left with my new car. Would def buy from him again.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Can't recommend when they're selling cars with frame damage

By Granath on 7/20/2018 at 3:53 AM.

I hate to do this because the were at least moderately pleasant. But the whole experience was pretty bad. Contacted them on a Sunday when I saw they had a used VW GTI on the lot. Bill Diamond promptly contacted me back and I told him that my house was 100 miles away and it would be the following Saturday when we could look at the car. It took a couple of days to get pictures online (meh) but things started to break down closer to the weekend. I emailed Bill on Friday AM to ensure the car was still on the lot (considering I was coming from 2 hours away) but did not receive a response. Showed up Saturday morning and Bill was occupied. Sigh. Okay, so another young man (I don't remember his name) helped us. However, the car we drove 100 miles to see was suddenly in the shop for minor body damage. I was quite unhappy at this point because they knew we were driving a long way just to see that car. I test drove a new GTI but it wasn't what I wanted. We got back to the dealership and I asked again what was wrong with the car. The minor body damage turned into "the frame is bent and we can't sell it". Now I appreciate the honesty but (1) this should have been discovered a week ago and (2) why did you waste my time? Yet all of this I could have forgiven. After all, perhaps they just uncovered the body damage when cleaning it up in anticipation of my visit. It's plausible if unlikely but I'm willing to give them the benefit of the doubt (note they did NOT make this excuse - they never explained why they never informed me). Except.... I just got a message from CarGurus. The bent frame VW that they should rightfully auction off? They're selling it on their lot with no disclosure of the bent frame!!! The CarFax continues to be clean and it's being sold as "no issues reported". Holy crap that's shady. They're selling a used car with a known bent frame as a clean, accident-free used car. So yeah, I thought it best that I write this review for people to see.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience so nice I bought twice

By soon2bded on 7/19/2018 at 1:55 PM.

William Diamond was a pleasure to deal with, as was the rest of the team at Kuhn. I bought a car for my wife from William last month and had such a good experience that I went right back to him the other day when my daughter needed a car for her new job. Both transactions were pleasant and quick. I have 15 years of car business experience myself, so I know what a rarity it is to find a true professional sales person like Mr. Diamond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW Passat

By jcapes on 7/2/2018 at 5:15 PM.

I was very happy with the customer service. They did their best to meet my budget and Ileft with the car that I really wanted. I will recommend them or sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great care start to finish

By K-Boca on 7/2/2018 at 3:28 PM.

Chris was awesome and helped with every question we had. They even worked on Sunday to pick up our car from another dealership. Great care from start to finish with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jade Foster Tiguan

By Happy Buyer on 6/29/2018 at 5:51 PM. Helped by Jade Foster and Jason Allen.

Best dealer in Tampa. All staff are very personable and helpful , Thanks to Jade Foster and Jason Allen for all help. Do not visit any other dealer, just go to Kuhn Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchasing experience

By ron4ldx on 6/25/2018 at 2:17 PM.

When I came first at this dealership, I still didn't have a concrete decision on purchasing a new car. Josef took care of me and he really solved my doubts and created such a great environment that make me took the final decision on the purchase. I got a good deal on the price( I went to other dealerships and by far, it was the best option) The customer service is just awesome(kindness, help, friendliness,empathy and knowledge of the car features and capabilities). If I'll have to buy a new car again, I'll definitely look for him. I'm very pleased with my vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome sales person

By Dogmom on 6/19/2018 at 11:53 PM.

Before coming to the dealership i called with a couple of questions and was lucky enough to receive William Diamond as my sales person. He was very helpful and very friendly. My family really enjoyed working with him. However, our finance person was not very friendly and could work on customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service review

By KSHOE16 on 6/17/2018 at 8:50 PM.

Nik was very personable and helpful when it came to dealing with all the car trouble I was facing due to a prior accident. I appreciate his service and accommodations greatly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By milburn91 on 6/17/2018 at 12:55 PM.

Fantastic service! The employees were personable, patient, and helpful. My experience was very pleasant. Nic was able to point me in the right direction and get my car the service it needed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent overall experience

By DANMSOARES on 6/15/2018 at 11:19 PM.

Joe Ignatius was very professional and friendly making our overall experience very good. The only negative was the amount of time we had to wait to be called to sign the paperwork, even tough the store was pretty much empty.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Poor customer service

By Jd4619@gmail.com on 6/15/2018 at 6:41 PM. Helped by Jeff kokocha.

My mistake I trust the guy that was in charge of the repair very poor job when it was finished This at Kuhn Collision Center

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my car, and this car dealer

By Hatecarshopping on 6/15/2018 at 4:55 PM.

I started contacting the dealership and spoke with Cody Fletcher via phone and text, since I live pretty far from the dealership. We were able to work out most of the car sale before I made the trip, and when I got to the dealership, he had the car out and ready to go. He minimized the headache of a car buying process and was very friendly and pleasant to deal with. I would gladly do business with him, as well as his employer, again. Thank you for a seamless transaction! Also, be sure to ask for Cody Fletcher when you go in. (There is a second Cody, so be specific!)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would recommend .

By Hartill_catherine on 6/14/2018 at 2:32 PM.

Great service and attention to detail . Everything that needed to be done was explained to me in terms I could understand. Everyone I came in contact with very friendly.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Kuhn Mazda

By griffin9 on 6/14/2018 at 1:01 AM.

Had my vehicle towed to the Mazda service center. Was told my diagnostic would be completed that evening or the following morning. The next morning, I receive a call confirming a diagnosis and I would be contacted back by a service advisor with quotes about engine repair. After a whole day with no call, I call the service center and no answer. Left voicemail. Called the next day and was told they were still working on finding quotes for me. Ultimately, with my schedule and a means of transportation as an immediate necessity, I contacted a family friend to have my vehicle towed to their location. When I arrived at the dealership to facilitate the transfer of my vehicle from one place to another, a technician told me the diagnostic/quotes had been completed and was apparently sitting on their desk. The service advisor waived the diagnostic fee because of the inconvenience but I believe it was only waived because the diagnostic was never initially performed. Service price at dealership would have essentially totaled the vehicle, costing $3000-4000, where I am currently completing an engine repair for $1700.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and friendly!

By HOLBROOK.AMA on 6/13/2018 at 8:16 PM.

Service fast and easy, with good prices for a dealership! Booking pnline was super easy, and Nik did a great job answering my queations...very knowledgeable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By CBARRINGRN on 6/13/2018 at 6:00 PM.

Thank you for such wonderful service! Nik was great and informative on what had to be done on my car. I will highly recommend this dealership and service Dept.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Only go if JOSEF is there

By Fernandotexasdebrazil on 6/12/2018 at 7:44 PM.

No waiting time. Josef started helping before I stepped into the dealership. Such a friendly guy. I was there figuring out insurance, registration, etc for like 4 hours and he helped me with literally everything! Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Ana on 6/11/2018 at 8:43 PM.

They help me immediately when I arrive and recommended the right service for my car depending of the mileage it has I didn’t wait to long .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By THADBRANNON72 on 6/11/2018 at 6:25 AM.

This was my first time using Kuhn Volkswagen service center. The staff was very friendly with great service, they had me in/out within 90 minutes.

I would recommend this dealer.