Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
2.8  
Friendliness
3.2  
Overall Experience
2.6  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Unproffesional

By Pjd822 on 8/16/2017 at 7:47 PM. Helped by Service Manager.

I had a recurring issue with my Jeep Cherokee Latitude which I purchased from Sawyer Motors. At the suggestion of a Chrysler/Jeep customer service representative, I took it to Begnal to see if they could help diagnose the problem. I took a Begnal tech for a ride and he said he knew what was causing the issue with the car. I made an appointment to have it fixed only to have the service manager call me to cancel the appointment and say "he didn't want to get involved." I asked him if he could at least tell me what the problem with the car was, and his response was to repeat his unwillingness to "get involved." I have never had an issue with Sawyer Motors; they have always been personable and professional; I can't say the same for Begnal.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam artists

By Disappointed on 7/30/2017 at 10:04 PM. Helped by Service and parts.

My fuel pump died in Catskill and had to get towed to the nearest dodge dealership which was begnal. They fixed my pup and track bar before the end of the next day which was nice. Later going over the itemized list of parts and labor, I noticed they charged me literally twice the cost of a bolt than what dutchess dodge sells it for. All mopar parts but I was told that different dealerships have different mark ups( in other words, b.s.) they also charged me for 2 lock nuts (twice the cost) 3 days later felt a knocking in my steering, when I checked to see what it was I noticed one bolt in my track bar out of the hole 1/4" I could spin it with my hand and to top it off the old lock nut was still there! They never changed it out but charged me for it anyway! I believe in honest good quality work that I am willing to pay for. But I will never give these guys another dime!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By FranCaprotti on 3/12/2017 at 12:35 AM. Helped by Dean Liu.

Dealership worked with me on what I needed done, they really went above and beyond. The salesman Dean Liu was more than helpful and the finance staff handled everything smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our Go-to Dealer

By Hsehorn31 on 12/23/2016 at 3:01 AM. Helped by Dean.

We have owned 5 Jeeps over the years, between my husband and myself. We have and always will return to Begnal Motors. Dean has worked with us on every vehicle we've purchased. He knows what our preferences are for our Jeeps and even the amount we like to keep our payments at. If I need something tended to by the Services Dept, it's a simple matter of me dropping it off in the morning and receiving a status report in the afternoon. I highly recommend Bengal Motors to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disgusting place

By RDAKCS1 on 9/30/2016 at 5:43 AM. Helped by Some younger kid.

I arrived at this dealership as I had been looking around at Dodge Ram's online and found one they had that was used and I wanted to see it and test drive it. Their dealership is quite dirty and old, makes you feel uncomfortable being there. The young salesperson did not seem enthused about a potential customer which I found very surprising. Then when you want to see used cars you have to walk down the road to their used lot where you have to deal with another salesman who only sells used cars. The used car building was even more disgusting then the main building which blew me away. I waited for what seemed like forever before being told the truck I wanted to look at was sold even though when I called just hours earlier they said it was available. Don't waste your time with this joke of a dealership. Chrysler should revoke their ability to sell Chrysler, Dodge, Jeep, Ram products. AVOID!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lost the keys to the vehicle I was interested in to start...

By Jeepguy12 on 8/3/2015 at 3:09 PM. Helped by You know who you are,.

I came in looking to check out a used Jeep, I walk into the old worn dealership and I'm finally greeted by their receptionist? She gives us to a salesman who seemed more than irritated that we came in before his appointment. We had to walk to their used car building (As its down the road a little ways) To top it all off we were shown a car that was stuffed into the weeds and we couldn't drive it because they lost the keys. The used car manager basically says they have the key on order and we can come back when they have it. They didn't offer to show us anything else on their used lot (they had a few other cars I was interested in). Said I would get a phone call the next day, never got it. I called and was put on hold for 10 minutes so I hung up and still never received a call back. Avoid this pit of a dealership as they will waste your time. They got me to come down despite knowing they lost the key to the vehicle I was interested in. The used car building was disgusting and smelled terrible. I would be embarrassed to work there. Your time is more valuable than this, go elsewhere.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

I would not go here again.

By FredEspo on 12/8/2014 at 4:23 PM. Helped by Danny and Paul.

I would rather drive 2 hours to any other dealership before I do business with them. They do not return calls, drag out the deal (if you can get a deal) and then when you say the price is too high compared to other Dodge Jeep dealers the salesman says "Well then we're done here you have wasted too much of my time, have a nice day." Mind you the salesman was 2 days behind on getting the vehicle and did not call to tell me that. Then the owner calls to say he is confused about what happened and I explained to him and his response was, "Well because you backed out of the deal you saved me $3800, thank you." I'm sorry but that is no way to run a business. My family and friends have bought numerous vehicles from them over the years and this is what we get. No more from Begnal.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Very nice

By happy2b on 8/15/2014 at 1:57 AM. Helped by Bob & Paul.

Nice, but not reasonable on price. I would recommend used over new. They are small so it is hard to get a good deal on a jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What great people, and a great place to buy a car. I...

By yonghall on 5/9/2012 at 7:30 PM. Helped by Joel Kuhn.

What great people, and a great place to buy a car. I dealt with Joel Kuhn, and found him not only honest and customer driven, but dedicated to good service and attention to detail. I highly recommend Begnal Motors and Joel!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I had a wonderful experience buying my car great dealership

By jfinny4 on 2/23/2005 at 2:58 PM.

I had a wonderful experience buying my car great dealership

I would recommend this dealer.