Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
4  
Quality of Work
4  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Friendly Helpful Service

By 2013 Traverse Dude on 4/12/2017 at 1:18 AM. Helped by Emilliano Niell.

I went to Marchese Chevrolet with a window control problem. Not only did they honor the extended warranty I had purchased from another dealer, but they repaired the truck on the spot in a little over an hours time. Cheers to Emilliano Niell for being very helpful. I will definitley have no resevations about reuning as a customer :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found Exactly What I Wanted

By Bobby888 on 3/22/2017 at 3:17 PM. Helped by Ian, Chris.

Ian, was such a big help with my current situation. I needed a car immediately and they did not have what I wanted in stock. He was able to locate the exact car down to the interior color I wanted. He had it shipped and ready to go all within 1 week. Everyone there was so friendly and made everything so easy.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service

By Laurenjyc14 on 2/14/2017 at 1:56 AM. Helped by No name.

Worst service I've ever had wouldn't even come down 100 dollars on the price of a vehicle after they told us on the phone they would negotiate, and absolute worst service. Manager was unprofessional as they come

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ian Sparrow

By Beannemarie on 1/8/2017 at 4:15 PM. Helped by Ian Sparrow..

Ian Sparrow has been assisting me in looking for a work van. He has been very helpful and professional in letting me know what is availabl Jeanne Meadows.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Top of the Line!

By WEM on 12/8/2016 at 3:39 PM. Helped by Ian Sparrow, Mike (manager), Chris.

Purchased a pre-owned Mailbu last night. Have nothing but superlatives to describe the entire experience. Salesman Ian was courteous and friendly, very knowledgeable and professional, not pushy or aggressive and made the whole process pleasant and enjoyable. He was a true gentleman. After the sale, was very helpful in teaching us how to use electronics. Mike, the sales manager was totally honest and facilitated the whole sales process and approved a great price. Chris did the finances and again was a true gentleman and created a great package for us. Thanks to all. WM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Awesome dealership

By MarieB on 1/31/2016 at 2:45 PM. Helped by Angel.

Awesome staff Angel was professional!!! Brian, Chris, Rocco the dog and the rest of the staff was a great help. I wold definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By JNS on 3/3/2015 at 8:07 PM. Helped by Dray.

Just bought my car there in January and I was 100% with the service I recieved. My dad has been going to the dealer for years as well and loves everyone there. Great dealer!! Dray is the man and took great care of me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome first experience

By JasFlash on 11/3/2014 at 3:48 AM. Helped by Daniel and Chris.

I bought my first car from this dealership and the experience was great. Not only did they assist me fast and easily but Daniel was a great teacher in driving manual. Chris was another great asset too the company as he was extremely easy to work with and really kept trying until everything worked out for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!

By vicky3333 on 10/24/2014 at 9:44 PM. Helped by Daniel Gibson.

I went with a friend that purchased a car at Marchese Chevrolet. Daniel Gibson ,the sales representative was extremely informative and his service was outstanding! My friend purchased a manual 2010 Honda Civic; at the time she'd never driven a manual car before. Daniel extended his service so much he even spent extra time teaching her how to drive it!! Chris (finance) was very helpful as well--he made getting the car possible! I highly recommend this dealership! When it is time for me to purchase another car, I will definitely be visiting Marchese Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great car buying experiance

By JosephCaldara on 10/9/2014 at 12:04 AM. Helped by btian.

bought a preowned volt to commute with salesmen spent hours going over features set up my onstar and Bluetooth introduced service department staff all in all a very easy buy thanx guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place!

By rock222 on 10/8/2014 at 11:26 PM. Helped by Devin.

Great experience! Great selection and awesome prices!! This is the second vehicle we purchased and the sales and service staff are very friendly and helpful. Would highly recommend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible and RUDE!

By Eddie Bazinet on 9/17/2014 at 8:21 PM. Helped by n/a.

Absolutely the worst dealer I have ever worked with. They had my truck for 3 months and were lying about everything. Went to the dealer when they said they were working on it and they never even started!!!. Very rude when picking up the truck. There was a new dash light that came on when i picked up the truck(that wasn't on when I dropped it off) Went back to the service manager and he said "not my problem" Brought it to my mechanic and it was a couple wires that they never connected again!!! Instead of saying "okay no problem we can take a look" he told me it had nothing to do with them! Very disappointing can not explain how upset I was throughout this whole process.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch Prices, RUDE staff

By vivalagos on 9/5/2014 at 12:24 AM. Helped by Daniel, Brian.

The rudest, most unprofessional people I have ever dealt with. They tried to bait and switch me with listing a lower price on carguru.com and then pretending that the post was "wrong". When I complained and tried to get an answer from the salesman, Daniel, he told me I was wrong, and I could just leave. I then asked to speak to a manager, Brian, who was joking with Daniel in the background. Brian told me not to be "snippy" and when I told him how rude Daniel was, he said Daniel is Canadian, that's how he comes across. They would not honor the price listed for the vehicle and were incredibly rude and unprofessional. STAY AWAY!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Heatherlynch9 on 6/22/2014 at 12:29 AM. Helped by Ian & Chris.

Our recent car purchase was our second purchase from Marchese. They are friendly, helpful and not at all pushy. They want you to get the best car for your budget, and treated us with dignity and respect. We visited other dealerships, but at every other dealership we ran into the typical pushy car salesmen. Marchese's employees seem to have a low turnover rate, which is a good thing, to see a familiar face every few years!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great Experience

By bsee on 6/21/2014 at 8:37 PM. Helped by Ian Sparrow.

I recently purchased an new car from Marchese and the overall process was very smooth and painless. They were very knowledgeable and willing to accommodate me as a customer. They were able to walk me through the entire process and I think I ended up getting a good deal. I would highly recommend them if you are looking into a new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

After shopping for used cars at many other dealers we were

By tald on 6/20/2014 at 7:18 PM. Helped by Ian Sparrow and Christopher Burbank.

After shopping for used cars at many other dealers we were impressed with the friendliness and the knowledge of the Malibu we purchased. All questions were answered clearly with no hesitation. We feel good about our purchase and would not hestitate to purchase another car from these sales people. THANKS The Dillons.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ian Sparrow is the best!

By brigidmurray on 6/17/2014 at 7:04 PM. Helped by Ian Sparrow.

At first we were greeted by Rock the coolest dog ever! As my eight year old continued to beg for the cookies they had out; my two year old began to give Rock the dog nose kisses! Ian came over and was so down to earth and fun. I've never been to such a family friendly dealership. They helped me through every step of the way and put up with the crazy chaos of being a mom with two young boys in a dealership alone. Thank You to Ian and the gang! Love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Buying Experience

By douggasch on 6/12/2014 at 5:36 PM. Helped by Ian, Chris & Brian.

My buying experience was very quick and easy, they understood I was in a time crunch, and they had everything very organized to get me on the road as quick as possible. You can tell the company culture from the owner down, is very good, as all the employees are friendly and made you feel welcome and appreciated. I would highly recommend them to anyone wanting good service and attention.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By drastal54 on 5/14/2014 at 6:34 PM. Helped by Ian Sparrow.

My experience with this deal was great the sales staff was very Helpful. they also knew the product they were selling and made sure it was up to Chevy specs. and were very professional. I would definitely recommend this dealership and sales man to anyone in the market for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Marchese

By Dny42 on 5/20/2014 at 1:12 AM. Helped by Ian Sparrow, Chris Burbank.

The salesman found the exact car I wanted and was able to make my payment where I needed them to be. Service is quick and reliable every time I've been in for routine maintenance.

I would recommend this dealer.