Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By RCarrol on 11/5/2018 at 10:52 AM.

The sales and management team are outstanding they put the meaning into customer service we thought the service was great the first time we dealt with them and then you realize that is the way they just do business from the service drivers to upper management. Thank you again Randy Carrol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service

By Bill on 11/4/2018 at 5:51 PM. Helped by Anne.

The service is always top notch. Never seen better anywhere. Follow up always scheduled promptly. A pleasure to deal with ! I woukd highly recommend this dealwrship

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very happy with service, and professionalism of staff/

By fordfan on 11/3/2018 at 12:53 AM.

Very happy with service, and professionalism of staff. Pleasant to deal with both service and sales representatives, Overall I would highly recommend this dealership. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By retired on 10/29/2018 at 8:23 PM.

employees are well mannered and always willing to listen very satisfied and we will be back to to buy again. Keep up the good work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent car and service

By Richard on 10/2/2018 at 11:49 PM.

Very satified with and highly recommend this dealer. And thanks Clark Li, who is so professional and so patient. I like the new Lincolin Navigator.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service ever

By Sandy on 9/27/2018 at 6:21 PM.

Brought in my vehicle under my warranty package they gave me a rental my car sat there for a week doing nothing eventually when it was fixed after two weeks I go to bring back the rental and they tell me that they're not covering it I did not have to give a credit card or $100 deposit or anything to Enterprise due to the fact that Ford was covering under my warranty so how do you give somebody a rental for 10 days saying it's covered then after the 10 days they know we're not covering it?? I have talked to the owner Less Bell no help there at all pretty much they're telling me that I'm a liar how do you tell your customer that they're lying?? Worst service I will never go back there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Thank You Jeff Mosher

By Paul Scott on 9/20/2018 at 1:57 PM. Helped by Mr. Jeff Mosher.

Jeff facilitated a vehicle loan repayment superbly over the phone with me this morning on behalf of an ill senior friend who needed to discharge her loan lien to sell her vehicle free and clear. A very positive experience greatly appreciated by the client, Donna MacD. and myself. Memorable. Thanks again Jeff. Coffee and donuts on me. Paul Scott Ottawa

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchase ,Lease & Service

By Polar8ib on 8/21/2018 at 7:01 PM. Helped by Mr Walsh.

I and my family have all either Purchased Leased and Followed up with service for each Vehicle and we unanimously agree that the service and attention given by Lincoln was exceptional in every aspect and most definitely encourages continued and future related business with Lincolhn Heights

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new Edge today! Best and most pleasant deal ever!

By Daniel Grenier on 8/16/2018 at 12:37 AM. Helped by Pat Cameron.

Being over 65, I have bought a great many new and used cars in my lifetime. Today, I bought a new Edge from Moe upon my son-in-law’s recommendation who had bought a new Explorer from him. In short, this was the most efficient, quick, and painless deal I have ever done. I walked in at 11am and left with my new Edge before 12:30. Moe had the perfect car set aside for me and I got the best deal I could possibly get. I had gone to other dealers prior and really got nowhere fast. Lincoln Heights is, so far, the best dealership I have done business with. Moe, Pat (the finance manager. awesome guy too) and the Sales Manager (whose name escapes me, sorry) were all really great to deal with. I am very impressed! Absolutely go there if you are on the market for a Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great Service

By Kathleen on 8/7/2018 at 8:14 PM. Helped by Grant Bolton.

A big shout out for great Customer Service from Grant Bolton, I was very impressed, and would highly recommend “Lincoln Heights” location on Richmond Rd. ?????????? 5 stars Thanks Kathleen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best place to buy a car and maintain your car

By cranez on 8/1/2018 at 3:07 PM.

This is literly the best place to go if you want to buy or leasing a car or have your car maintained. I started going this store 7 years ago, and never want go any other place since then, even after I moved quite far. This place is not like a normal business place , it is a big happy family. The price and everything is transparent, no trickiness you need to deal with. For the last 7 years, I have experience with so many people in the store, from receptions, to mechanics,to sales,to shuttle bus drivers, and one time even got ride from the boss :) ,everyone make me feel so warm and friendly, every time I go there I feel I just become part of their family. I just got my 3rd car from here yesterday. Clark Li helped me through the whole process, I didn't feel like I am facing a sale person at all, Happy and relaxed. it is like my own brother help me pick the best car meet my needs. super honest, thoughtful, kind, and patient. He showed me all the things I need to know about the car, and helped me set up the car perfectly for me to drive. Great experience as always! Thank you Clark! Thank you everyone! Wish you guy better and Better for everything in life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Warrant work on my 2016 f150

By Brian R on 4/1/2018 at 5:29 PM. Helped by Antwan mechanic.

How can you not rate Lincoln heights ford with 5 star rating. There service is top notch professional and curtious..problems are always fixed the first time thanks to Antwan there service mechanic. I have never met an auto mechanic that wants to work with and solve the issue. This is the 2nd time he has done this for me. KUDOS to him. Hussein my service advisor also dedicated to his job. He kept me informed at all times on the status of my truck. He had a loaner vehicle for me promptly as promised. Very polite and knowledgeable. Evan treats customers like there part of the business. Now a days this is unheard of. THANKS TO ALL.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

First time at this dealership

By Carole A Morin on 3/25/2018 at 9:10 PM.

Just purchase a 2016 Ford Escape from this place- very satisfied- Micheal and Jeff were very nice to deal with every little thing was very well taken care of. Would recommend this place for sure .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service!

By Christine M on 3/4/2018 at 11:45 PM. Helped by Jeff Mosher.

This is my second lease with Lincoln Heights Ford and I could not be more pleased. From competitive pricing to outstanding customer service dealing with all members of the organization has been a true pleasure. Personable, professional and transparent are but a few of the qualities that each staff member exhibited during my interactions creating an exceptional overall customer experience. Thank you Dave, Chris and Jeff for going above and beyond in pricing and service! I love my 2018 MKZ Lincoln.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A rewarding and pleasant experience.

By Gen. Lee on 3/1/2018 at 8:32 PM.

I was most impressed initially on how accommodating and professional they all were at LHF Sales. The support and assistance through the selection, purchasing and delivery processes were made very enjoyable. Dave Cameron, Doug Herd and Brian Hoyt couldn't do enough to assuage any concerns of mine along the way. I want to personally thank the staff for their patience and assistance and I look forward to many years of association with Lincoln Heights Ford Sales. R L Belford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a Great Experience!

By Darren Johnson on 12/2/2017 at 1:00 PM. Helped by Mike MacLean, Jeff Mosher.

I just bought my fourth truck from Lincoln Heights Ford. I always shop around, but I always come back to Lincoln Heights Ford for the same reasons; fantastic service, friendly, no pressure and great prices. Its always nice to walk in to a place after 8 years and get greeted on a first name basis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lincoln Heights Ford - F-150

By KD1 on 11/30/2017 at 5:26 PM. Helped by Mike MacLean, Jeff Mosher.

My husband and I have been dealing with Lincoln Heights Ford for over 20 years and have always been treated like part of the family. Recently, we added a new 2018 Ford F-150 XLT Super Crew to our Ford Family of Vehicles and once again, Lincoln Heights went above and beyond to ensure our satisfaction. From the moment we touched base to discuss our vehicle/finance options right up until we drove our new truck off Lincoln Heights lot, Management and Sales Staff were warm, welcoming, willing to answer questions and assist in every way. Our experience, once again, was an enjoyable, hassle and pressure free experience. Thank you to Mike MacLean, Jeff Mosher and Dave Cameron for all of their assistance and expertise in completing our 2018 F-150 purchase. Kelly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FANTASTIC SERVICE!

By Mirka on 11/29/2017 at 9:51 PM. Helped by Jen.

I purchased my car at Sterling. Then retired and had to find a closer dealer. I checked with a few friends and reviews. I have to say LHF surpassed the reviews. It used to be you would cringe when taking your car in to dealership. ALL staff are so pleasant and helpful. FANTASTIC SERVICE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time Buying

By Austin on 10/24/2017 at 10:19 PM. Helped by Patty.

I had a great first time buying experience. Moe was always incredibly quick to respond which made the whole process far easier and not stressful. There was no pressure and the whole staff were very helpful and friendly. Would absolutely buy from here again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A people place

By Andrew Belanger on 10/12/2017 at 8:45 PM. Helped by Service center.

All to often you go into a business and get treated like just another person or like an inconvenience to staff. At Lincoln heights treats you like an individual, a person. I feel welcomed here. Everyone I've dealt with here show they are people people. They actually like working there and care about putting customers needs first.

I would recommend this dealer.