Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.7  
Service
3.2  

Dealer Reviews

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Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was a Great Day at LaFontaine Buick GMC Cadillac dealer ...

By Rblevins2017 on 10/21/2017 at 4:57 AM. Helped by Jake Parks, Andrew Ruck.

I must say i have purchased one of the sweetest lifted trucks from this dealership 2.5years ago and i decided a few days ago to sell it and start my search for my dream car, after long hours of driving looking from dealer to dealer i decided to go back to the place that made my truck dreams come to reality, and today was one of the greatest days of my life as i was able to walk out of this dealership once again with my dream car! At a great price, great rate and these guys go above and beyond to keep you with in budget giving you more then you would Expect ! I am beside myself i have the car i have always wanted and with the mods i could only wish for. So with all that being said i want to make sure Jake Parks, Tony Castilione, Andrew Ruck gets credit for making this possible. Jake never gave up on me knowing i am not easy to work with so thank you Jake for your hard work and follow up you are a great sales guy.. you rock, Tony for giving up my dream car and totally making it 100 times better than stock, plus working those numbers -rates to make this possible , Andrew for handling stepping in and working along side these guys . Perfect example of team work at its best. Thank you all !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Leasing Experience Ever

By j5 family on 10/4/2017 at 12:10 AM.

MIke Kessler is an outstanding salesman and delivers everything as promised. Leasing a new vehicle is literally a phone call away. The paperwork was emailed. We had an appointment with financing and drove away. In addition we learned that our next lease could be delivered to our front door. Wish we knew about Mike and LaFontaine earlier. We will definitely be back. AWESOME EXPERIENCE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third purchase from Tonia Kelley

By Dterns on 10/2/2017 at 4:01 PM.

Tonia has gone the extra mile in making sure we purchase the vehicle that suits our needs. She has patience and persistence in seeking the best possible price for our purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Don7005 on 10/1/2017 at 4:16 PM.

This is my 3rd Cadillac from Rob and have always enjoyed his competence and professionalism. It Is a pleasure to do business with Rob Moatt.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Supreme Service

By Steve5293 on 9/24/2017 at 10:09 PM.

I purchased an Acadia from LaFontaine and my Salesman was Garnell Woolridge He was is an award winning salesman and when I purchased my car from him the service was outstanding. I will be purchasing a second car from him soon. If you you want quality service and a great experience I strongly recommend you visit LaFontaine in Highland Mi and ask for Mr Woolridge.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

mislead and treated poorly

By maa1971 on 9/22/2017 at 7:17 PM.

We are looking for a 3rd car and are on a tight budget, spoke to a sales woman who quoted us a price per month that was actually $25 over our budget but we conceded and said yes. We triple checked the price to be sure it was what she told us and started the paper work. I bothered my dad to get his GM discount number and we started to proceed. All the sudden the sales lady says "nope I was wrong, your price per month is ANOTHER $25 higher than I originally quoted you". So I decided to check with manager to see if he could help, (Paul Jordan) who never called me back, so I posted on their FB page and the next day a Joe Hill calls my husband back only to say, "I need to talk to you about your wife fb post then, I'm sorry those deals are no longer available and we are done here". I was appalled that this is how a manger handles things, I can tell you this....LaFontaine must have TOO MUCH BUSINESS to worry about the little guys bc they kicked us out the door for something that wasn't even our mistake to begin with!!! DO NOT GO TO THIS DEALERSHIP, shame on them, "the Family Dealer"? ha!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience at Lafontaine with John Edwards Salesperson

By mario123 on 9/22/2017 at 4:25 PM.

T ___________________________________________________ [CLIENT NAME] [CLIENT DBA] FINANCIAL STATEMENTS FOR THE PERIODS ENDED [STATEMENT DATE : 1] ___________________________________________________ I had an awesome experience at Lafontaine, the salesperson John Edwards was extremely helpful, delivered on the deal he promised. I am very satisfied with the level of service I received and getting a second vehicle from John Edwards.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By R. Hawthorne on 9/18/2017 at 6:36 PM. Helped by Brad, Louie Richards.

Had two vehicles whose lease were up, worked with Mike Kessler to turn them in and replace with one new leased vehicle. Mike and his assistant were great, wonderful experience with a very professional team.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A unique experience. ...

By Shirley Hughey on 9/3/2017 at 11:54 PM.

My recent experience with LaFontaine Cadillac was both pleasant and unique to say the very least. My salesman and everyone I encountered was cordial, courteous and attentive. Although I was originally concerned about the distance from my home, it was well worth the "road trip"! Iook forward to the next visit and will strongly recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding customer service

By Brandon C on 8/30/2017 at 1:20 PM. Helped by Laura Krinsky.

My wife and I had the pleasure of purchasing a vehicle from Lafontaine recently. Our sales person, Ms krinsky was very friendly, helpful and dedicated to meeting the needs of my wife and family. We are very happy with our selection and feel we were given an outstanding deal and exceptional customer service! We will be back for our future car needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The best car buying experience ever!

By TStoner on 8/28/2017 at 4:23 PM.

De'Anna is a Wonderful person. She is interested in what I had to say. If she didn't know something, she found the answers quickly. She made my experience a breeze and offered her services for future references. She is very personable and is very committed to her job. Tony Castiglone is great at his job! He is very likable and easy to work with. He made our car buying experience an easy one. Thanks to LaFontaine for making my experience an easy one.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Sales

By Happy camper on 8/27/2017 at 8:20 PM.

I bought a vehicle from Viktor Vulaj. I was pleasantly surprised at his ability to answer every technical question I had. I would highly recommend that you ask for him by name, his patience with this senior was refreshing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, can't say enough great things

By Charamia2 on 8/23/2017 at 11:25 PM. Helped by Jacob Parks.

Jake Parks was my salesman and he was a pleasure to work with. He was friendly, made me comfortable with the process and made sure my needs were met. I had a bad previous experience at another non affiliated dealer so I was nervous but Jake turned that all around for me! If you are looking for someone that is friendly, non pushy and informative he is your guy! I walked out with my 2015 Honda fit same day and couldn't be happier with my purchase. I would recommend my family and friends here anytime. Overall just a great experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought our first Cadillac last week.

By KaeCadillac on 8/21/2017 at 3:27 PM.

Just bought our first Cadillac last week. Kenn Elliott was our sales person. He was awesome. He was very knowledgeable about all the GM products. He let me test drive an ATS for a couple days to make sure thats what we wanted. Everyone in the dealership are so nice and helpful! We have bought most of our cars at Lafonaine and will continue in the future! Thanks Ken! Kae & Steve Schorling

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

2018 Terrain

By Marlene on 8/20/2017 at 4:16 PM. Helped by Gordy Taylor.

We are purchasing a brand new 2018 GMC Terrain, Lafontaine has worked with us to get a car when our lease was expired and our new Terrain is having issues repaired. The salesperson, Gordy Taylor has helped us purchase cars since 1971. We are pleased he is with Lafontaine because of the care we have received through the years with Gordy and has continued with his relationship with Lafontaine. Lafontaine is a large dealership with personal attention.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

excellent sales staff

By Firefighterkuck on 8/19/2017 at 9:33 AM.

I found my experience with Lafontaine GMC on Highland road to be extremely pleasant. It is a very clean establishment with a staff eager to assist. My salesman Henri Kenneweg as well as Kirk Shubert my finance person were a pleasure to work with. My overall experience was to notch. Thank you

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
2   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Robert Bell is a Phenomenal Salesman!

By Dunkin22 on 8/15/2017 at 9:57 PM. Helped by Robert Bell.

From the minute I stepped out of my car and started to look at vehicles Robert was extremely helpful. He answered all my question and made buying a new car a great experience for me. He was very down to earth and easy to talk to. Thanks Rob!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

2017 Cadillac ATS Purchase

By Fred on 8/14/2017 at 8:47 PM.

I leased a 2017 Cadillac ATS from Scott Hixson at LaFontaine Cadillac on 11 August 2017. The transaction was extremely smooth, and I highly recommend this dealership and salesperson to anyone interested in a new Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership I've Ever Used

By happy lady on 8/13/2017 at 6:32 PM.

Mike Kessler @ LaFontaine is the best salesman I have ever gotten a vehicle from. He is very knowledgeable; efficient and friendly in helping you get the vehicle you want. I will send everyone I know to Mike Kessler at LaFontaine in Highland MI.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful Salesman

By Salesman on 8/11/2017 at 9:42 PM.

We were leasing a 2015 ATS Cadillac. We loved the car but both of us started having back problems and had difficulty getting in and out. We went to the dealership we leased the car from and said they couldn't do anything to help us get out of the lease. Went to another dealership and the same response. Our daughter lives out by your dealership and suggested we go there. We live in Rochester Hills. We were nicely greeted by Harvey Hortick as we arrived. This man worked with us to get out of the lease and into leasing a beautiful 2017 GMC Terrain. We are very happy. Harvey is an outstanding sales consultant and we have told other people about him. Your dealership is very friendly in every department we were in. Thank you Leonard and Arline Sheffer

I would recommend this dealer.