Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.8  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fantastically easy

By Pegasus on 9/18/2017 at 6:44 AM. Helped by Nick the finance guy.

As soon as I walked in the door I was earnestly greeted. I was lucky enough to be dealing with Chad Wartluft. I told him what I wanted and he went right to work, I didn't even have to follow him, he brought the car right to the door of the showroom. He explained everything to me about the Kia Soul I asked to see and allowed me to test drive on my own, I had some questions about the car and asked Chad if he could drive the car with me in it, Chad was very helpful in answering all my questions. He had already set the wheels in motion to get all the paperwork done and the financing. Chad made me feel like the most important customer he ever had. Nick the finance guy was very nice and explained all the paperwork in a way that you didn't have to question what it was for and made it that easy that it didn't take all day. Some of my friends have bought their cars at Ladd-Hanford and told me how good they are even after the sale, they were telling the truth. When you need a new or new-tp-you vehicle go to Ladd-Hanford and ask for Chad. You will not regret it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Ebling

By Natasha on 9/8/2017 at 1:23 AM.

Mike Ebling was fantastic to work with when purchasing my new Kia Soul, as well as the first one I purchased in 2012. Mike was quick to respond to my emails and went over all of my options with me. The whole process was quick and easy and I walked out with a new car the same day! I would absolutely recommend Mike, and all the staff at Ladd Handford Kia to anyone looking for a Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic staff made buying easier!!

By Bridget S on 8/21/2017 at 8:32 PM.

I chose Ladd Hanford to purchase my new Kia Sportage based on the high reviews that they received and I was not disappointed one bit at the professionalism, promptness, and and overall service that I received. Michael Ebling was an awesome guy to have out on a test drive. He actually did not talk about what typical salespeople do on a drive, he actually had me feel the car and how it handled on the road. I also worked with James Green who spent his day searching for my car, and he definitely put in the time to keep me updated. I was looking for a 2017 but both James and Michael got me in the first 2018 Sportage!! Highly recommend this dealership and these two gentlemen!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Nic on 7/6/2017 at 10:35 PM.

Chad and his team were amazing, from the beginning to end. Chad was great, and made everything simple and clear. Definitely recommend to anyone who's looking for a hassle free car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Ebling- so glad I met you!

By Joanne on 6/28/2017 at 3:40 AM.

Michael did a phenomenal job finding the Kia Sportage in the color I wanted. Very satisfied with his efforts and explanation for my first time lease! Thanks so much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Chad went out of his way to get us the car we wanted

By Jas&Ash on 6/7/2017 at 12:54 AM.

My wife wanted a snow white serento EX which is almost impossible to find but Chad and his team made sure they found one for us and had it in time before the end of the month. Chad had awsome communication with us during the search.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks again Mike!

By Andrea W. on 4/24/2017 at 3:18 PM.

On April 19th I started researching the new Kia Niro. On April 20th I stopped by Ladd-Hanford Kia to see one and speak with Mike Ebling. Later that night I drove home in my brand new car. Mike had helped me with the purchase of my first Kia, a 2012 Rio 5. As usual, the customer service was fantastic and I did not feel pressured one bit. I will definitely continue to purchase and recommend this dealership, and especially Mike Ebling, to any friends and/or family looking for a new (or used) vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MIKE EBLING!!!

By SabrinaJo on 4/17/2017 at 2:56 PM.

Integrity! I've given Mike the reins - he chose my last two cars by phone!!! I will only go to Ladd Hanford....they go way above the cometition

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service--Michael Ebling is terrific!

By Patty on 4/12/2017 at 10:49 AM.

In our initial online search, Michael was the only person who provided me in email with exactly what I asked for- confirmation on features and a break down of the out-the-door pricing. We visited Ladd-Hanford Kia without an appointment, and Michael made himself immediately available to us, yet without unnecessary pressure. The Sorento was exactly what we were looking for, the price was right, and the service convinced us there was no need to test drive the others on our list.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and friendly people

By Hantan21 on 3/4/2017 at 12:01 AM.

Chad was a great help and extremely friendly! He took his time to make sure I was extremely satisfied and knew everything about my car before taking it on the road. I would definitely recommend this dealership! I had a great experience and I love my new car! Thanks again Ladd-Hanford Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and great person

By Jaywags21 on 3/3/2017 at 8:58 PM.

Chad was a big help and easy to talk to, he answered most of my questions via email and responded in a timely manner. I would definitely recommend him to anyone looking to buy a new or used car. Thanks for your help Chad

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and Professional

By June on 2/16/2017 at 8:20 AM.

Both Chad and James made us feel welcome and valued as a customer. They were always professional and respectful. They were a pleasure to deal with during entire car purchasing experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great car

By Mfinkey73 on 1/28/2017 at 8:31 PM.

Chad was a great salesman who got my deal done. I appreciate all that Kia did for me and to get me a brand new Kia Optima. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!!

By Sharon on 1/6/2017 at 4:06 PM.

Mike was extremely helpful and friendly from the moment I walked in the door......he explained everything about my car from bumper to bumper, inside and out!! Kia had great offers, everyone at the dealership was friendly and helpful. Definitely a "5 Star Experience"!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service, good price on new card and trade-in.

By Allan Newstadt on 1/5/2017 at 7:15 PM. Helped by Also, Matt in service (he's also very good.).

Liked the Sorrento we had bought before and now traded in camry for new optima ex. Got very good incentives and a fair trade-in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

honesty, integrity, and a fair price for my trade in

By Ronald Gantz on 1/3/2017 at 4:14 PM. Helped by Scott Hanford.

Scott Hanford, President/Owner, and Michael Ebling, Sales Consultant Ladd-Hanford KIA & Preowned restored my faith that there are individuals and dealerships that have honesty, integrity, and a fair price for my trade in and on my new KIA!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By Admrose on 12/31/2016 at 1:02 AM.

Had a great price on a 2014 Sorento that my wife liked. Chad was very helpful from the first email and made the whole process streamlined. Got a very good price on my wife's trade in and an excellent finance rate from one of their partner banks. Overall a great experience and I wouldn't hesistate to recommend Chad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time Kia buyer

By Bsg1985 on 12/26/2016 at 6:52 PM.

Chad was very helpful and provided outstanding customer service. I'd recommend anyone in the market for a Kia to go see him at Ladd Hanford.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great experience

By Colleen on 11/26/2016 at 11:06 AM.

Shopping for a new car can be stressful. I found everyone at the dealership to be welcoming and helpful to make my shopping experience pleasant. Chad Wartluft made sure that I found the perfect vehicle for my needs. I'm a very happy customer, and look forward to years of good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By jean28 on 11/22/2016 at 9:56 PM.

My agent Chad Wartluft was so helpful and very friendly. He answered my questions and explained everything I need to know about the car I bought. Definitely, I will recommend him to my friends and co workers. He really did a good job! Thanks Chad!

I would recommend this dealer.