Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.5  
Quality of Work
4.3  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leonard for the win again.

By Bethany on 10/19/2017 at 8:50 PM. Helped by Leonard.

Leonard is by far the best sales person we’ve ever dealt with. We bought a truck with him last year and discovered that it’s too small for what we needed (no fault of Leonard). Surprised him on Monday and told him we needed a bigger truck, he dropped everything to go find it for us. We left with our dream truck again. We’re loyal Laird Wheaton customers for life, and it’s all because of Leonard and his incredible customer service and knowledge. You’re the best Leonard, Thanks again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice and knowledgable staff!

By lindapk on 9/26/2017 at 7:30 PM. Helped by Becky, Jennifer,Bruce.

From the time I called in to book an appointment with Becky, who is exceptionally nice, dealt with your long term excellent employee Jennifer Lam, to Bruce your very sweet shuttle driver! Very good dealership with great honest staff and great mechanics! Am thrilled to deal with you now as opposed to Dueck in Vancouver! No comparison! will be back and buy my next car here also!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Today's oil Change, thank you

By Sally on 7/21/2017 at 8:52 PM. Helped by Sheila and Ken.

No charge for our oil change and vacuum. No attempt to upsell us. We have had our 2014 Buick Encore purchased from Ken Gein, for 2 years. We have not spent anything on maintenance yet. Great sales team, finance team, service team. Today thanks to Sheila for her professional customer service. Laird Wheaton a great place to buy and stay with them. S.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Overcharge

By Carguy on 5/19/2017 at 8:18 PM. Helped by Didn't get names.

Felt we were grossly overcharged for a basic service issue. Key broke in the ignition so just needed to replace the part. Cost two hours labour for $220.00 plus parts for a total bill of $500.00. Spoke with another mechanic who said the job takes about 20minutes. Nobody seemed to care about our concerns right up to the cashier who took our money without even looking up from her desk once. Will never set foot on this lot again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most amazing

By John Baker on 4/12/2017 at 5:53 PM. Helped by Kristine and Lenard.

This dealership and the staff are just amazing. The experience I had with my purchase was nothing less than outstanding. I would absolutely recommend this dealership to anyone looking for new or used vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a vehicle

By J an B on 2/3/2017 at 2:56 AM. Helped by Ken Gien and Kristine Ross.

Professional cortious service, ken Gien was a great sales advisor, and I can't say enough about how professional that Kristine Ross was in the business office.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service .

By Leanne on 1/29/2017 at 1:45 AM. Helped by Mark and Christine.

Mark and Christine went above and beyond for us ! Excellent customer service . I would highly recommend for anyone to go and check it out ! I am very happy with my purchase and can't wait to go on road trip . This is my first new car and it's a huge commitment . They made if very affordable for my husband and I .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of our Cadillac 2017 XT5

By Caddy dg72 on 1/14/2017 at 2:22 AM. Helped by Luc Gordon, Ross Barnard and Kristine Ross.

When we were going through the process of purchasing a new vehicle we were treated with the utmost respect. The staff was very helpful in discussing all of our concerns, answering our questions and addressing our specific needs. We considered them to be courteous, professional, fair, truthful and very knowledgeable in their areas of expertise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By VeronikaMaee on 1/5/2017 at 4:11 AM. Helped by Alma Buchanan, Kristine Ross.

Amazing sales representatives as well as a exceptional finance manager. They really helped make this vehicle purchase possible for me. Another aspect of their service that stood out was the insurance broker working there and her proficiency as well. This experience turned out to be great the staff worked very hard to get everything done as fast and as conviniently as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch in all aspects.

By 4sale on 12/16/2016 at 4:20 PM. Helped by Ken Gien, Kristine Ross, Jay MacLeod and vehicle prep employees..

Not only have I had excellent service from the people in the service area on previous visits, I recently purchased my third Cadillac from them. Excellent service from sales (Ken Gien) as well as from Kristine Ross and I'm sure the sales manager had a lot to do behind the scenes. Thanks to all.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Oil Change from Hell

By Jackass2016 on 11/7/2016 at 2:56 AM. Helped by Service manager.

Bought a groupon oil change with car wash. Service manager was rude and treated me like He was doing me a favour. He made us walk around the vehicle and identify all the dings on the vehicle (like I was driving a beater). i picked up the car and over the next week there was a faint smell so took it to my own mechanic who said it needed an oil change, as the oil was really dirty, he also said the screws to the oil drain pain had been screwed on so tight that he had to use special equipment to unscrew it and it would have caused major damage had It been left like that. Obviously never going there again and surprised that the service dept has any business!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing

By Bethany on 10/25/2016 at 7:15 PM. Helped by Kristine, Leonard, greg.

Leonard and Greg are amazing. They were so patient with us when we kept changing our mind from which truck we wanted. In the end we got the right one for our family!! Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior experience

By Chris1964 on 10/16/2016 at 11:37 AM. Helped by Ken Gien, Kristine Ross.

I found the sales staff and business manager very experienced and knowledgable making my visit enjoyable and seamless from start to finish. I am looking forward to a long relationship and will definitely recommend the Laird Wheaton dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase (Factory Order)

By DB on 10/8/2016 at 5:56 PM. Helped by Ken Gien / Jay (manager).

We ordered a new 2017 Camaro through Ken Gien at Laird Wheaton. Really appreciated the way Ken and the entire team went over and above to make this a great experience! Even though the car came with the wrong wheels from the factory, Ken spearheaded the efforts to get this resolved and we are more than impressed with the way Laird Wheaton took care of us. Thanks again for an awesome experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy

By Lisa Wright on 9/15/2016 at 8:10 PM. Helped by Unknown.

Excellent service from Laird Wheaton GM. Took my Cruze in to have a strange noise looked into. This is the second time I've taken someone on a drive to hear this noise in the last few months. Each time, my car decided not to act up. This time, however, the gentleman driving my car felt that he had a good idea of the problem based on his knowledge of the vehicle, and since my PT warranty is up this Thursday, he decided to just run with it and get the work done under warranty. It would be an expensive fix if the part decided to completely fall apart in the future. So thank you, service man whose name I cannot recall. To date, I've had nothing but positive experiences with the dealership and their customer service. And I'm kinda digging the snazzy Buick Regal rental I got under warranty too😉

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend

By Valerie on 7/16/2016 at 5:57 PM. Helped by Alma Buchanan and Ryan Madson.

Excellent service, thank you Alma, you were very helpful, and your product knowledge was fabulous! I liked that there was no high sales pressure, you listened and answered all of our questions. Ryan, Mr. Finance you are a pleasure to do business with. I will be recommending your team to my friend, family and co-workers. I am extremely happy!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Poor customer service

By Salishsea on 7/15/2016 at 1:20 AM. Helped by Luke..

Sales department is good they are friendly and do the job right. The parts/service department is awful. They don't know a thing about customer service on that side. They will blame you for everything possible to cover there own xxx. I had a brand new vehicle only to have it break down 12 hours later and get absolutly nothing from this dealership. The reviews on Facebook are similar to my experience. Wish I checked that out before and just went to Duncan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By Browntown on 7/8/2016 at 2:02 AM. Helped by Salesman mike. Kristine. Ross the man. Ryan the finance guy.

Great service. Answered all my questions. Very friendly people , it was a great experience. I came in with an idea in mind and they worked with to make it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Miranda Todd on 6/15/2016 at 10:13 PM. Helped by Norm Hayward.

Excellent Service!! Would totally recommend Laird Wheaton!!!! What a selection of New and Used Vehicles!! The staff was very helpful and friendly....went above and beyond.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Brought it in for a detail, left with a broken seat motor

By katiej on 3/9/2016 at 7:08 PM. Helped by Todd Taylor, Luke Gordon.

I recently brought my vehicle in for a salt & grime removal detailing (purchased off of Island Daily Deals). While it was in their possession, the hydraulic seat motor was broken. It was working before the detail and it was broken in pieces when I picked it up. The motor was hanging out from under the seat and we found a part from it wrapped up in a napkin in our center console. They are not only refusing to take any responsibility, they were quite rude about it and actually blamed ME. They also wanted me pay to have it repaired. And their excuse? They just don't think one of their employees would do something like this. So, BUYER BEWARE! If you bring your vehicle to Lair Wheaton GM in Nanaimo, be prepared leave with something broken that you will have to put up the cash to fix. LAIRD WHEATON GM, you should be ashamed of your sleazy customer service.

I would not recommend this dealer.