Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
1.7  
Friendliness
1.8  
Overall Experience
1.6  
Price
1.8  
Quality of Work
1.8  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Worst Dealership in the IE

By Uwnt1moore on 1/13/2018 at 2:24 AM. Helped by David supposed owner, Mike Casey poor excuse for a manager.

Stay away from this place!! Bad example of a family run business!!! David (owner) is a liar and a snake... Mike Casey is a poor example of a manager and lies to customer faces to make a buck!!! I own a dodge and Chrysler and who lives in canyon lake I will drive past This place and fight traffic to goto a respectable place who values their customers at DCH Temecula. Feel truly sorry for people who have bought cars from here!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

They will not honor the advertised price.

By Unhappy customer on 12/22/2017 at 4:46 PM. Helped by Guadalupe, various salespeople, owner's son.

I called because their advertised price on a ram was lower than anywhere else and I wanted a guarantee that I could but it at that price before making the long drove it their. Guadalupe guaranteed it. But when I got there, they refused to seek the 2017 ram at the promised price. These people are unethical.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Poor Customer Service

By KATHY Lara on 11/16/2017 at 9:42 PM. Helped by n/a.

I had to call the dealership for 3 day to make an appointment. Either the phone rings off the hook or the mailbox for service is full. I actually had to drive down there to make an appointment. When I mentioned to them about having a hard time trying to make and appointment. The guy that helped me just shrugged his shoulders and gave me the impression that, is normal there and he didn't seemed concern. But on the brighter side, The reception name Lupe is pleasant and grateful for you call. Now trying to find out if my jeep is finished is another story. They said they would call me when my car was done, I'm trying to make arrangement to get a ride to pick up my car. Once again the phone rings off the hook with no answer... Very frustrating!!!! My opinion is make the extra drive to Temecula or to Norco to get your car worked on. They have lost my business

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY FROM THIS PLACE

By Wendy romero on 10/17/2017 at 10:45 PM. Helped by Shannon sales Andy service and Matt service manager.

I was tricked in buying a car with lies this dealer ship did not keep there promise I have a due bill that was not complemented

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Nakeyshia on 10/6/2017 at 10:28 PM. Helped by Shannon Ray.

My car was totalled. I am so excited and Happy with my new 300. Shannon Ray you are amazing and realky cared what I needed and wanted you listened and understood and helped. You just can't find service like that anymore! Thank you so much from the bottom of my heart!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Total lack of competence and service

By Ronald T Anderson on 9/5/2017 at 6:32 AM. Helped by Ashley, Renee and a few others.

Disappointed in service after runaround and failed promises and add complete incompetence and thats how they deal with you and try to reach someone on the phone 4 days calling 10 to 20 times each day. Well i think I will go somewhere else to buy my next car

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Absolutely incompetent internet sales team

By Lance on 8/10/2017 at 7:26 PM. Helped by Ashley.

Absolutely the most incompetent internet sales team I've ever encountered. I begged to buy a vehicle, agreed to a price and simply could not get them to return a call or text. I had to withdraw the offer and found one just like it for same price down the street. These people have terrible reviews and I'm on that bandwagon.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT Enter

By marthangelical on 7/17/2017 at 6:00 AM. Helped by Montana , Thomas, Alley ,JP ,Renee ,Kayla? and Sphela ? (Both from finance dept).

I would give NEGATIVE -5 stars and a CAUTION -BEWARE -DO NOT ENTER - worst most stressful experience still trying to get my $1300 deposit refund I was told I would recieve in two days when I returned the car . It has now been 20 days of texting and begging them for my money . Had a phone conversation with Alley who stated she was waiting on an email from my cosigner which was not a true statement and very rudely hung up on me. I never received the phone call from the manager when Roxy from online sales said ' let me cut you off because I don't Handel those issues. After asking Kayle or Kayla from financing to let me talk to management she transferred me to JP Who said he was the owners son only to have him laugh and giggle when I broke down crying and expressed what I thought of them. I could go on and on about everything they've done to me and yet the main thing is I have not received my money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Best service hands down"

By Ram Mike on 7/8/2017 at 12:47 AM. Helped by Justine Legnard.

whether i plan ahead and make an appointment, or just pop in, they always treat me the same, i know i will be made to feel comfortable and taken care of in a timely fashion. Justine in the service dept. is the best, always on her game, if she doesn't know the answer to a question, she will go above and beyond to get it. The place is always kept clean, and the rest of the staff is always so friendly with me, i think the last time i counted 8 different "hello how are you's" glad to see there"s still a place to go that appreciates my business.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lack of integrity

By leroy027 on 6/12/2017 at 2:48 AM. Helped by Jean Paul Smith.

We spoke with with a sales rep Jean Paul or "JP" over the phone and worked out a deal. We were told to come down and sign the paperwork and they would hold the car for as long as it took. In the 60 minutes it took to drive there they sold the car to someone else. Then they tried to sell us a car with more miles and less features for $2,000 more. Complete lack of integrity.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch

By Michael Russell on 5/22/2017 at 7:55 PM. Helped by Roxy.

I showed up to work a deal on a vehicle that I called and verified they had and after I test drove it and was ready to do paperwork another sales rep grabbed the keys and said he sold it while we were test driving it. Then offered to sell me a new car. Very dishonest dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

There service department sucks

By Sr20det on 4/26/2017 at 12:25 AM. Helped by Joel.

When you bring a truck in for service you expect your truck to be fixed. There's service writer Joel is a lying sack of s***. I brought my truck back 4 times for the same issues he kept telling me there's nothing wrong with my truck when I can't start my truck there's a problem. And then when you call in to tell him that the problem done and that they need to send a service technician down to verify that I'm telling the truth he doesn't return your call. This place would be a helluva lot better without Joel.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SERVICE SUCKS!!!

By Djeepguy on 1/26/2017 at 7:54 PM. Helped by No names/ over all.

I DROPPED OFF MY JEEP FOR AN OIL CHANGE AND THE NEXT DAY I GOT A CALL LETTING ME KNOW THAT MY CAR HAS A RECALL AND SOMETHING BENT ON MY LEFT LOWET FRONT CONTROL ARM, BUT NOT TO WORRY BECAUSE THEY WILL TAKE CARE OF IT. **NOW 2 WEEKS LATER I PICKED UP MY JEEP BECAUSE THEY ONLY HAD THE CHANCE TO CHANGE THE OIL BUT HAVE NOT GOT THE CHANCE TO FIX THE RECALL NOR MY AXEL** TERRIBLE WAY TO RUN BUSINESS! COME ON GUYZ, STEP IT UP A NOTCH

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible, dishonest dealer

By harold on 9/9/2015 at 4:13 AM. Helped by JD or JB, Ron, and NIck.

This was the third time going to the dealer. Shame on me for going back. First time, we went back and forth and we did not come to an agreement on the price, so we left. NO Problem! Three days later they called us and said come on in we will work out a deal. We went back and they were trying to give us a different car and lying to us saying it was the same one. I left super upset, that they thought we were stupid and not going to find out. Third and last time we went back this weekend because they had the car we wanted in the newspaper, on sale for Labor Day. It was on sale for $24,500 including numerous rebates. We went in and they seemed eager to sell, and they said yes we still have the car on sale and lets work something out. We filled out an application and once they saw our credit and how much we made they were super pushy about financing with them, when we were already preapproved by our bank. They told us that the ad in the newspaper was a misprint and they could not give us that price. They also said that some of the rebates had expired. WHAT, HELLO, THE AD JUST CAME OUT THAT MORNING! But if we went with them for financing they might be able to do something. OMG, they are horrible! They lie, they think they can trick people. They are not honest. Nick, is a young puppet, he tells you what they tell him. Ron is trying to swindle people out of any deal. Its never a straight answer. However JD or JB or whatever his name is was the worst. He treats you like your are stupid and tries to confuse you with his stupid explanations. Never a straight answer and pushy as xxxx. I am warning all of you, stay away from this dealer. They are not honest. I don’t know how they stay in business with people like that. I am not giving my money to people like that. I hope the owner of this dealership knows what horrible service they are giving the working folks like myself.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Fraudulent Dealership

By kjvyas on 6/23/2015 at 2:13 AM. Helped by Paul (sales manager); Cameron Cole (salesman).

I am granting a poor review for 2 reasons: 1) Suspicious dealership relations with fraudulent insurance brokers 2) Inhumane business practice of Paul (Sales Manager) 1) I purchased a Jeep Wrangler in March 2015 by salesman Cameron Cole who provided me contact information for a "buddy" insurance broker at time of final transaction. This broker charged my credit card for Metlife car insurance and gave me an insurance card with policy number. 1 month later I called Metlife to inquire about monthly payment and they informed me that the policy number does not exist and they are unaware of this insurance broker. 2) At time of final sales transaction for purchase of the Jeep Wrangler, I was verbally granted 2 years of free oil changes. I verbally confirmed this deal with Cameron (salesman) and Joel (Finance Manager) and asked for verification that this deal was placed in their system to which they both responded "yes". At time of first oil change, I was told by the service dept that my free oil changes are not in the system. I went to Paul (sales manager) and informed him of this situation, and he without bothering to look it up responded "You don't have a contract for free oil changes". I asked him to consult Cameron and Joel who promised me this deal and he replied simply with "They answer to me". I found the hard copy of my 2 year free oil change contract and presented it to the dealership finally acknowledging the deal. This place is unjust. Don't do business with them. Fair warning.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Center!

By juliacallen on 10/30/2014 at 9:35 PM. Helped by Ryan Copelan.

Bought a new Charger from this dealership and have since brought it in for service. Ryan took care of me and kept me in the loop throughout the process. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By juliacallen on 10/30/2014 at 9:31 PM. Helped by Amber Ross.

Bought a 2014 Charger in the beginning of this month. Amber made it so simple that she had the car washed gassed up and parked out front waiting for me to get there. Sorry for being super picky but THANK YOU for putting up with my wants and must haves. I have since brought the vehicle in for service and Ryan took great care of me. Thanks guys. Will see you soon!!

I would recommend this dealer.