Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Lake Norman Dodge Sales is the best!

By DarylandHope on 9/23/2018 at 9:01 PM.

We were referred to Lake Norman Dodge by a friend and boy were they right! This has been the best purchase experience we have ever had. It was well worth the 4 1/2 hour drive to get there. Maggie Carrigan found us exactly what we were looking for and took great care in making sure we got it at the payment we said we could afford. The whole purchase was easy, quick and so well managed and organized. Everybody we dealt with were professional and courteous. We will most definitely refer everyone we know to Lake Norman Chrysler Jeep Dodge Ram and Maggie! Thank you for helping us get our new truck and assuring I get to all my rodeos safe and sound.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Fast Service

By Laurenboyd12345 on 9/21/2018 at 12:35 AM.

Jordan was very helpful in checking me in and notifying me of a realistic wait time. I expressed my timeline to be at another appointment at a certain time and he had my Jeep ready even sooner than needed! Great experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By warrensouthern on 9/19/2018 at 2:13 PM.

service only has been experience which has been good fairly effienct could have more food choices for early service work like local Toyota dealer the end

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great selection, great service

By Jb on 9/17/2018 at 12:25 PM.

Buying a new car was incredibly easy. There were a lot to choose from, and everyone was so friendly. We were treated like valued customers.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Longtime Customer-First Time with Leah

By dtw on 9/11/2018 at 6:51 PM.

Very knowledgeable, informative and helpful! She was engaging and friendly. She kept me updated as my van was serviced. I will definitely ask for her in the future.

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

New car purchase, good experience

By GMan on 9/11/2018 at 12:32 AM.

The purchase process was pretty good overall. A little too long to complete the car detail from completion of paperwork (1 hour) but other than that, fair trade and decent price.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Friendly and knowledgeable

By 82Airborne on 9/9/2018 at 11:36 PM.

Maggie helped us find what were looking for. She was knowledgeable about the vehicle and was not pushy. Felt a little rushed with signing all the paperwork and didn't get any information on the extended warranty. We were only told what it covered. Would have liked to have had something in writing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Grand Cherokee

By Trax1988 on 9/8/2018 at 9:44 PM.

I walked around the lot looking for my future vehicle. I was kindly approached by Maggie asking me if she could be of assistance. She did a great job from that first moment and throughout the process of me driving away with my new Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Dianna on 9/8/2018 at 6:05 PM. Helped by Jennifer Patterson.

From the moment we walked in and met Willie Brown to the moment we met Tony Zorn, the next phase of Jennifer Patterson taking care of everything. Awesome,, will always go back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Speedy

By Carguy2018 on 9/7/2018 at 9:28 PM.

After talking with a couple of shops Lake Norman Jeep was accommodating and very friendly. My service advisor Chuck Conner kept me informed and was cordial. I would definitely recommend this service department to others. All 10's

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Prices!

By LibbyG on 9/2/2018 at 2:21 PM.

We were very satisfied with this dealership, and our sales agent, Maggie, was very hardworking and caring. This dealer is very competitive in their pricing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpfull people to work with.

By Mike124 on 8/31/2018 at 5:39 PM.

Jamie Walling and Maggie done everything they could to work with me to make my deal happen. They were very patient and helpful to my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car buying is right up there with going to the dentist!

By Sue on 8/31/2018 at 3:12 PM. Helped by Mickey the cat..

However, I will say working with Mark Mosayebi changed my mind. It was a great experience. He was intuitive as to what I was looking for in a new Jeep Grand Cherokee & one that fit my price range (and we had not discussed price at all). All I had to do was decide on a color. He didn't waste my time looking at Jeeps that I wasn't interested in, nor did I feel at any time that he was not being honest with me. Working with the finance manager Tim & the people @ Lake Norman Chrysler was a very peasant experience--especially for a woman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck world

By Truck on 8/25/2018 at 5:50 PM.

Very good nice people good food knows their trucks so we bought one would recommand the dealership to my friends clean and a lot of cars and trucks to choose from

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for the great service

By Mark on 8/30/2018 at 8:57 PM.

I would like to thank Michelle Turk for her professional service, attitude and attention that she extends to me when my Dodge Charger has a problem. She pays attention to all details from getting the car into service to getting me a service car when needed. Thanks again to everyone at Lake Norman Chrysler-Jeep-Dodge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have 90,000 miles on my 2014 Wrangler

By safetyctre on 8/28/2018 at 12:56 PM.

I have 90,000 miles on my 2014 Wrangler and I have LKNJeep do ALL my mechanical and upkeep work. I am 100% satisfied with their work and especially their service advisers. A great crew every visit. Easy to make an appointment, easy to get in and out in a smooth and timely manner. Everything completed 100% every visit! Very pleased. Special compliments to Noreen, Jordin, and Leah. Also Robin and especially Ed at CarolinaCustom.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Buying a Jeep Grand Cherokee

By EEmtr92 on 8/27/2018 at 10:54 PM. Helped by Donnie Clamons.

I initially went in to see a Ram 1500, which I loved. I actually went in twice and worked with Donnie Clamon, a sharp guy. While I loved the Ram, I wasn’t comfortable spending that amount yet Donnie was very patient and professional with my decisionmaking. He even sent a nice note after I left the second time. On Saturday, I researched the Jeep Grand Cherokee and sent Donnie 2 used Jeeps to test drive. He texted when he arrived at work, and we test drove both. I was sold! Just as we sat down to handle the paperwork, Donnie had a personal matter come up which required him to head home. Ken Jennings assisted with the paperwork, and Tony Zorn handled the documents. It was a smooth process, but Donnie was really good. He is a bright guy and knew those vehicles like the back of his hand. I wish him well as he continues growing his sales skills. Donnie will be a rockstar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, friendly and no pressure

By Patti’s renegade on 8/23/2018 at 9:33 PM.

Loved the service I received from Stephanie, she answered all my questions requested all my necessary paper work up from so I just had to go into the dealership and sign the papers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CUSTOMER SERVICE

By dmjohnson1965 on 8/16/2018 at 6:43 PM.

GREAT EXPERIENCE, MUCH BETTER THAN EXPECTING. WILLIE WAS VERY FRIENDLY, KNOWLEDGEABLE, AND WILLING TO WORK WITH ME TO GET ME THE BEST DEAL AND PROVIDE FOR A SMOOTH AND SEEMLESS TRANSITION WITH MY TRADE IN TORWARDS MY CHOICE OF VEHICLE WITHOUT THE AGGRAVATION OF THE TYPICAL BACK AND FORTH NEGOTIATIONS LIKE OTHER DEALERSHIPS. THIS IS THE REASON THAT I HAVE PURCHASED FOUR VEHICLES FROM YOUR DEALERSHIP SINCE 2011 AND WILL CONTINUE UNLESS I DECIDE TO SWITCH TO GM. LOL . BUT SERIOSLY, THANK YOU ALL FOR YOUR DEDICATION TO CUSTOMER SERVICE. DAVE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first van purchase

By carguy dean on 8/13/2018 at 11:15 PM.

great experience with Dean Corbitt, very helpful and knowledgeable. friendly fast courteous service while going through the purchase process. And loved the dealership cat Mickey!

I would recommend this dealer.