Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

oil change on2005 toyota tundra

By DUNELAND20 on 10/20/2019 at 3:40 PM. Helped by leila is always cheerful and pleasant also!.

I have been treated very well as a 14 year customer! Tom & Mike have treated me very well. Both always give me great service satisfaction. I have called with questions and they"ve given me great advice over the phone for years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Perfect visit

By dawnhduty on 10/17/2019 at 9:54 PM.

It was quick and easy and I was in and out in less than 20 minutes and the waiting room was nice with TV and coffee and comfortable chairs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By turtle45 on 10/17/2019 at 2:37 AM.

In the past I used to get my Rave 4 serviced were I purchased the car. I decided to try Lake Shore Toyota which is much closer to my house. Super helpful on phone to get appt time and they surpassed my expectations with my car service . Matt Peo in service dept. got my car in on and out on time and truly explained every thing going on with my car service. I would say excellent service and way better than other Toyota dealers I have been at.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Terry on 10/16/2019 at 7:19 PM.

Luis Ramos made trading in my leased Camry for a brand new Rav 4 so easy and stress-free! Socrates in financial was wonderful and what’s not to love about Don Hadley!! I couldn’t have asked for a better place to do business with. Thanks, everyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Department, like, EVER.

By CamryRallyRacer on 10/15/2019 at 5:57 PM.

I bought my first Camry from Lakeshore Toyota in 2000 and what has kept me coming back is the excellent service department. Tom is super knowledgeable, and he listens well. I appreciate his kindness and wisdom with my long daily commute from Valpo to Chicago (and back) over the past 19 years. He has kept my car and me safe over hundreds of thousands of miles. I have appreciated working with Mike as well because he is also genuinely interested in doing what is best for each customer; not what is best for the dealership owner's wallet. Matt's wit and professionalism have been much appreciated and Max, WELCOME. You have big shoes to fill and I hope you are able to glean as much as you can from these three who have been here and have earned my family's trust. Any dealership can sell cars, but a GOOD dealership keeps customers safe and happy by providing them with a quality service department and team they can trust.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Who do you call when you want great service

By PHILG87 on 10/13/2019 at 11:49 PM.

Once again I take one of my vehicles back to Lake sure for routine maintenance. Matt was the man that help me out today once again great service very spectable they fix what needs to be fixed and inform me of things that might need my attention in the future. It does not matter who helps you and service they all treat you like family. This time it was Matt thank you very much next time It could be Tom or Mike they will always treat you right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota

By Trent on 10/11/2019 at 4:40 PM.

Guys there were great, gave me a good fair price on my trade in vehicle and great service, with buying the new one, would definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service review

By LINDAANDDOUG0 on 10/8/2019 at 1:28 PM.

Always use this service dept, even for my non-Toyota vehicles. Experience is consistent and always the best. Can count on honest assessments and straightforward advice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Highlander

By IUDRZ on 10/8/2019 at 2:29 AM.

Purchased a new 2019 Toyota Highlander XLE. This is the third vehicle we have purchased from Lake Shore Toyota and have always been happy with our vehicles and with the staff and the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota care

By LINGER1022 on 10/3/2019 at 9:40 PM. Helped by Max Kerr.

I have bought my last 4 Toyota’s from Lake Shore. I have also always had them serviced. Could not ask for better service and staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By happy customer on 10/3/2019 at 6:37 PM.

we have been using them for over 25 years, both for purchase of and service to our toyotas. the service department is efficient, affordable and completely trustworthy. one of our cars is now being driven by our granddaughter, one is twenty years old and in wonderful condition and my husband's new toyota is a joy to drive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular service

By PLOS123 on 10/3/2019 at 6:18 PM.

Great place to have car serviced everybody is friendly service is quick waiting time is great waiting area nice and relaxing price for was good

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and efficient

By almaguer.angelica on 10/3/2019 at 12:52 PM.

Lakeshore Toyota personnel is kind, attentive and fast. I am pleased to have my car serviced here. Just make a reservation with time and you will be happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenace for leased Camry

By littledeb7777777 on 10/3/2019 at 12:26 PM. Helped by Not sure of all the employees names I spoke to..

Always a good experience for everything. Employees are knowledgeable and courteous. Pleasant environment and comfortable. Wait time is reasonable for service. All in all good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to deal with

By Sdalton on 10/3/2019 at 10:17 AM.

I liked the simplicity of dealing with them and the price was already discounted, so there were few hassles to get the right car and get a good price for my trade-in.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Was jerked around by the service advisors

By Hybrid on 10/2/2019 at 8:51 PM.

I came in to have a noise on my Camry Hybrid looked at and wanted someone to ride with me so they could hear it and know what I was talking about. While there are service advisers sitting on their posteriors, I was told that there was no one available but if I could wait a few minutes they would get someone to go with me. 30 minutes later still no one and the service advisers said maybe 10 minutes more. When I told them I had been waiting 30 minutes I was rudely told that I did NOT have an appointment and did I not want them to look at my car? The offer to give me my keys back was taken and I left. Unfortunately this is the kind of treatment I have always had with Lakeshore Toyota and the service they have done on my car has been less than great. I would avoid them at all costs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Cflanders on 9/30/2019 at 7:11 PM.

I went to Lake shore Ford after going to another local dealership that was unable to help me find a car I want it, The other dealership simply told me we don’t have what you are looking for. When I got to Lake shore I was greeted by Mike, I explained to him what I was looking for, was very specific with color, tech package, rims etc... he said I don’t have it here but I’ll find it for you. Mike was true to his word and found me the exact car I wanted in a week. Very easy to do business with, fair on trade in and no games. Very happy with my experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike is the man!

By Stomlinson432 on 9/30/2019 at 9:48 PM.

Well my wife and I weren't in the market for a Toyota but she got in an accident which totaled our equinox. Strangely enough we got a rental which was the Toyota 4 runner, my wife fell in love so we found Mike at Lakeshore Toyota. He walked us through the vehicle wasn't pushy and got us the car we wanted with in a reasonable amount of time. Thanks for your service Mike I'll be back eventually

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent services

By P on 9/28/2019 at 6:23 PM.

I bought my first Prius from this dealership in 2001. Because of their excellent service department I have stayed with this dealership to buy my second Prius. It was easy and hassle free.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Impressed

By GTut on 9/19/2019 at 12:03 PM.

Came in to check out the 2019 Rav 4, liked what I saw but didn't have what I wanted on lot but they were able to get one the next day

I would recommend this dealer.