Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
5  
Quality of Work
4.6  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealer with integrity

By Satisfied customer on 5/24/2019 at 12:20 PM. Helped by Eric and Mike.

We have been buying cars and having them serviced here for 17 years. Everyone works to make certain your experience with them is easy. They stand by their word and we have never felt taken advantage of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience.

By johnadelaney on 5/9/2019 at 4:16 PM. Helped by Mike P..

They were very patient and helpful through the process. I would definitely buy from them again. No Hassle, just a pleasure to work with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever.

By TomZ on 1/23/2019 at 6:09 AM. Helped by Maribeth.

Wonderful buying experience. Knew what I wanted and Maribeth was very helpful. Received excellent value for my trade. No pressure, no games just friendly, helpful people. Very pleased with my deal. Transaction completed in a very timely fashion. I'm enjoying my 2019 4Runner. Highly recommend Lakeshore Toyota. I will do business here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience at Lake Shore Toyota

By Camry-guy on 12/10/2018 at 12:55 AM. Helped by Mike, Eric and in service Tom and Mike.

I give Mike and Eric five stars...I have dealt with each of them multiple times and it's always a great experience. I drive Camry's and have gotten many of them there over the years. This time I was able to upgrade the trim level a little and they both knew every feature and difference between each. In no time I knew the payment based on my choice of three different down payments, and away we went. It doesn't stop there either, anybody you come in contact with there is knowledgeable, courteous and helpful. Same for service...Tom and Mike are great, I get the exact appointment time I ask for and I'm out of there in an hour for an oil change/tire rotation and full service inspection. I will keep coming back to Lake Shore.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No haggle, no hassle

By Dan on 12/8/2018 at 7:27 PM. Helped by Mike Pietrzak.

Good no-nonsense service and informative sales. I bought a 2006 Prius from them 12 years ago, and 207000 miles later just bought a new vastly improved 2018 Prius for about the same price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Have no fear! These are the good guys.

By Loadmaster on 11/22/2018 at 4:15 PM. Helped by Mike Pietrzak and Kim Gillette.

November 22, 2018: Here is a description of my experiences at Lake Shore Toyota, with sales consultant Mike Pietrzak and General Manager Kim Gillette, resulting in my purchase of an SUV yesterday. (1) I was informed by Mike that nobody at the dealership had any incentive to mislead customers, because they are not compensated by commission. He also informed me that the prices shown on the vehicles are non-negotiable. (2) He listened to what I said I needed, and he suggested the RAV4. (3) I drove the RAV4 and said that I would buy it. (4) Mike prepared a pricing form showing me the list price, as well as Toyota incentives and dealer incentives, and the sales tax. There was no discussion of trade-in value for my car because I did not indicate that I would trade it. There was also no discussion of add-ons like extended warranties, fabric protection, etc. (5) when I stated that the price was acceptable, the General Manager, Kim Gillette, went to her office to explore financing options. Fifteen minutes later, she came back with a printed document showing the various possible options and told me which she thought was best. Being equipped with an MBA, I immediately saw that her suggestion was correct. (6) I decided to trade my car. Kim drove it, and offered me $2000 for my 11-year-old, oil-burning Honda. I accepted the offer. This trade-in value was factored into the price of the RAV4. (7) I made a small deposit and went home to unlock my credit report. (7) Within 3 hours of my unlocking my credit report, Kim had obtained financing from Teachers Credit Union at a lower monthly payment than she had originally estimated. Kim suggested that I come in to complete the transaction after 5:00PM, to minimize waiting. (8) I showed up at the dealership at 5:10 PM. Mike had already prepared all the documentation. At this time, he reviewed with me the various add-on options; I declined then all, and he did not try to change my mind. I signed the documentation. (9) Mike took me out to the RAV4 and showed me how to use all of its numerous features. (10) I left at 6:50 PM, with a new RAV4, for a final cost of $25,068 (including $1856.96 sales tax). NOTE: The entire process was transparent. I was provided documents I could take home to study or take to another dealer for comparison. I was free to try to find better financing. At no time was I presented with one ounce of BS. The people at Lake Shore Toyota will not try to manipulate you, lie to you, or take advantage of you. This has been a new experience for me. Needless to say, this is where I will get my cars from now on. Plus, I love my RAV4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a used vehicle

By Polo on 5/21/2018 at 12:02 AM. Helped by Jeremy.

I was pleasantly surprised by the attention and service at this dealer, I drove from Detroit metro to review a vehicle on their used inventory, they had the car ready by the time we arrived, they worked on matching the credit we had with our bank and also did some cosmetic repairs on the car, finally they offer to drive the car and meet us half way to ease our driving time for the delivery. No pressure sales and great customer service, I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Bad people to do business with

By Abe on 2/24/2018 at 1:02 AM. Helped by Don’t know.

I Need it doors key for my Toyota Camry the owner called me claiming that I didn’t pay for the key I did but I went back gave him the key and payed again (keep in mind I lease 2 cars from this guy) realy bad people he owns the Fords next door I skipped his place because of his xxxx and just purchased F150 from Grate dealers ( Currie Motors Valparaiso ) what a difrent by the my name is Moussa ibrahim and I stand by what l wrote

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great cars and low pressure sales

By padroo on 11/24/2017 at 8:58 PM. Helped by Jeremy Brenman.

We recently bought a left over 2016 Toyota Prius from Lake Shore Toyota and got the car we wanted and we particularly liked the low pressure sales they use. Our Salesman Jeremy Brenman is a professional and is a credit to Lake Shore Toyota. We traded in our old Prius that was 10 years old and we never had any trouble with it. It was the best car I ever owned. I tell people that if a car gives you good service and you are happy with it, buy another one. I took my own advice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased 2017 Highlander

By Toyota1 on 9/28/2017 at 9:45 PM. Helped by Mike Roman.

Excellent experience with the whole lease process from all employees. Several departments were involved and every single employee was helpful, courteous and attentive. I will definitely purchase from Lakeshore again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

no nonsense buying experience

By BERTON HERZOG on 8/2/2017 at 2:36 AM. Helped by Casey, MIke.

Everything that was said to me, was done with out question. Salesman was interested in listening and was very professional in the way the questions were answered. Very personable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A cut above the rest

By shemo1 on 6/19/2017 at 2:24 PM. Helped by Ted Craig.

I chose Lakeshore Toyota because my family and I have always received outstanding service at this location. All departments provide excellent customer service and sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first class

By paul5435 on 12/5/2014 at 9:24 PM. Helped by eric stamper.

I could have chosen to buy my vehicle from a number of dealerships. I chose Lake shore Toyota because of the professional service and the knowledge of the sales staff. From start to finish it was a no pressure approach and patiently answered all my questions. When the deal was done they even delivered it to my house and assisted me with learned all the technical ins and outs. I would definitely buy another car from them. My salesman Eric Stamper was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

always great experience

By 221ind on 8/1/2014 at 3:01 AM. Helped by Tom.

It is always a great experience to work with Lake Shore Toyota. They are trustworthy, they work quickly, and the prices are competitive. I would never go any where else.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Sales and service personnel work hard to please customers

By JT58 on 7/16/2014 at 4:37 PM. Helped by Scott and Erik Stamper, Tom in Service.

Excellent, knowledgeable sales staff and finance team keep us coming back to do business. Have purchased 6 vehicles and have been well taken care of each time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service visit

By pinnickh on 5/26/2014 at 12:43 AM. Helped by service manager.

I had an appointment set at 9:30am and got there just a bit early. The service consisted of an oil change and tire rotation. In addition, a recall notice was being checked. Everything was done by 11am.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleseant experience

By DLolkema on 5/21/2014 at 2:38 AM. Helped by John Jippers.

id def. recommend your dealership, John Jippers was very knowledgeable and helpful but not pushy at all. He was also friendly and personable and an absolute great guy to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff to deal with!!!!!

By Dwn8001 on 5/21/2014 at 2:34 AM. Helped by Scott Stamper, Eric Stamper and Sales Manager.

The sales staff are great, they will help in anyway that they can, and they know every detail about any Toyota you are looking at. They make it a great experience and fun to buy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lakeshore Toyota

By BearboyBear on 4/24/2014 at 11:00 PM. Helped by Chris Bellamy, Eric Stamper.

I had a fantastic experience at Lakeshore Toyota. I found the staff friendly and helpful. They answered all my questions and I look forward to doing business with Lakeshore Toyota in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Toyota service is always done promptly, correctly and...

By bandit92 on 3/8/2014 at 11:54 PM. Helped by Tom, Mike and Jeff in Toyota service.

The Toyota service is always done promptly, correctly and within the cost estimate. As a result, I take both my Toyota vehicles to this facility for regular and recall work. I have never felt that unnecessary services were being recommended or performed to increase the billed amount. This practice has been encountered at other service shops.

I would recommend this dealer.