Dealer 2-Year Rating

Customer Service
4  
Friendliness
4.3  
Overall Experience
3.9  
Price
4.2  
Quality of Work
4.1  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Don't waste your time!

By High Tec 65 on 12/30/2018 at 10:56 PM. Helped by Not listed.

This place wasted half of my day and a long drive to Lakeland for nothing. The vehicles they have on line at great prices seem to have all been sold the night before you get there. Don't fall for the come down and we have this other vehicle we can get you the same price on. Not only does that not happen they add so many BS fees on the price, like used car prep $1195 ! Almost 2500 worth of dealer fees ! My experience at this place was terrible . I felt like they were complete scammers and I will never go there again. The vehicles they allegedly sold are still on line! #Bait Cars !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond perfect experience!

By Kclark.1985 on 11/29/2018 at 10:09 PM.

Keith was very knowledgeable, professional, and was able to answer all questions we had. Recieved a quick approval.The whole process was very quick. I would highly recommend Keith and Lakeland Dodge. Hands down best car experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Denied my factory warranty

By Misspellitanyway on 11/25/2018 at 9:47 PM. Helped by Carlos and his female manager.

This dealership was the worst place I ever been. Not only did I have to pay for diagnostics but they denied my warranty. It gets better the warranty was the factory warranty that the truck comes with by DODGE. They stole my hat out of my vehicle when they worked on it. Furthermore they cost me a lot of money and a lot of my time. Also when I went back in questioned them. I was told any further communication will need to be under legal representation. Lol I have all the documents to prove this happen. This dealership has caused me to never again trust a dodge dealership sad to say.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful sales team

By Sully1158 on 11/19/2018 at 5:43 PM. Helped by James in sales.

The sales team were all very knowledgeable and helpful. Mike answered every question I had and was very patient with me, because I can be difficult

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple. Easy. Honest.

By Tampafire78 on 11/17/2018 at 9:34 PM.

Tyler was up front from the beginning. I got the deal I wanted and I could not be any happier! Thanks again Tyler. Best car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new car

By TimG. on 11/17/2018 at 3:09 AM.

Another great buy from Lakeland Dodge, i highly recommend the sales team here if you're in the market. These guys work hard for your business and aim to please.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Monik7836 on 11/3/2018 at 1:22 AM.

Mike was a great seller, person; very amicable and approachable. He was willing to answer all your questions and doubts. He was very nice and he was always with a smile and a nice personality. Very good at was he does!

I would recommend this dealer.

Overall Rating

2.3  

4   Friendliness
1   Overall Experience
2   Price

Salesman - wonderful..... Finance Department - worst ever

By DMC2018 on 10/22/2018 at 2:29 PM.

The sales process was painless and the sales person was wonderful; but everything after that was downhill. It took them 1 day to cash my check but 50 days for them to pay off my trade-in. In essence, they borrowed my money for free and cost me a lot of time and stress! In the mean time, I still had to make payments on a car I no longer owned. I also had to go in and get a 2nd temp tag because they were too far behind in their paperwork. And do I get any compensation for my time, gas and money lost? NOPE!! Guess I'll start checking the BBB before I go to another dealership. Never had such a bad experience!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Scott on 10/15/2018 at 11:53 PM.

Great service, mike went out of his way to get me approved for financing,best service to get .management did there job for me .great job.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Helpful and polite

By Katiebug40687 on 10/6/2018 at 8:55 PM. Helped by Victor Brewton.

I had spoken to two other employees yesterday and still had not received a call back addressing the questions I asked. I started to think poorly of how this dealership conducts business. Today I decided to call for a 3rd time, I spoke with Vic whom went above and beyond following through with verifying the location of the vehicle of interest and providing me with the pictures I had asked for. I live 7 hours away so it was imperative that I saw the pictures before deciding to view the vehicle in person. Vic not only followed up with me as he promised, but ensured all my questions were addressed. I would recommend him to anyone. Thanks again! Katie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thhey really listened to me

By Granny h/ on 10/3/2018 at 4:42 AM.

I gave them my price requirements andd left the dealership with a car meeting every single price criteria I had originally listed. The car had all of the features that I asked for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing, friendly service

By Garret on 10/2/2018 at 8:56 PM.

Amazing job! Great people! Great atmosphere! Would definitely recommend to my friends and family. I’ve bought four vehicles here and the quality of work is second to none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience of my lifetime.

By wjkklogistics on 9/29/2018 at 2:15 AM.

Lacey Palmer was attentive polite friendly outgoing spot on with meeting our needs very professional had all our documentation in order and the process flowed flawlessly. I had bought 2 previous vehicles from your dealership but the addition of Lacey brings our attention to customer needs and detail to a high level. Thank you and we will definately be buying another vehicle in the future and hopefully Lacey will be part of our next experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional group of ppl

By Esky123 on 9/27/2018 at 5:09 PM.

I have purchased a lot of vehicles and dealt with many dealerships. Lakeland by far is the best. Very professional and pleasant to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing

By terryclay93 on 9/26/2018 at 12:47 AM.

Mike peralta and Josh Johnson we're a great help they we're amazing with helping me choose the right vehicle for me and worked out a deal no money down i highly recommend thanks again lakeland chrysler dodge

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

My experience with juania was great

By Missvictoria on 9/25/2018 at 9:58 PM.

I brought my car in to be serviced and I don’t believe it was serviced properly. I spoke with juania and she helped tremendously

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Staff!

By Alaynah1008 on 9/21/2018 at 9:06 PM.

This dealership is by far one of the best I’ve dealt with. Their staff communicate very well with each other and with the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Angelino2 on 9/20/2018 at 11:16 PM.

My overall experience with Dodge in Lakeland have been wonderful. Mike Peralta was very knowledgeable and nice, he helped me clarify my ideas about the car I wanted. I spent minimal time on paperwork and all the staff was very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Crgbush on 9/20/2018 at 3:00 AM.

The sales team at Lakeland dodge was great to work with. After looking at all the other Dodge dealers all around Tampa we went to Lakeland and found exactly what we was looking for. Huge selection and made the sale happen in the price range I wanted.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Great salesperson!

By leroymadmama on 9/19/2018 at 2:42 AM.

We found a couple of SUVs on line that we were interested in. We test drove 3 before we decided on one. Romello was our salesman and he was very patient and helpful. The price was good and the process was fairly quick. I will contact Romello next time I decide to purchase another vehicle.

I would recommend this dealer.