Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.3  
Friendliness
5  
Overall Experience
3.3  
Price
5  
Quality of Work
5  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

TRANS SERVICE QUOTE

By greg on 6/20/2017 at 7:46 PM. Helped by SERVICE DEPT..

CALLED FOR QUOTE ON TRANS OIL CHANGE ON MY CORVETTE, THEY COULD NOT GIVE ME THE QUOTE AND SAID THAT THEY WOULD TALK TO SHOP AND GET BACK TO ME. 24 HOURS LATER I CALLED AGAIN AND WAS TOLD THAT THEY COULD NOT DO A FULL CHANGE ON THE TRANS BECAUSE THEY DID NOT HAVE THE EQUIPEMENT TO DO THIS. SO IF THEY CAN'T DO THE SERVICE IT SEEMS THAT IT IS OK TO LEAVE THE CUSTOMER HANGING AND NOT RETURN THE CALL AS PROMISED. HAVE MADE MY LAST CALL TO THIS PLACE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience - Highly Recommended

By Meema on 1/19/2017 at 3:30 PM. Helped by Tori Aubrey.

The staff at Lakeside worked very hard to find me the perfect vehicle at the perfect price! Thank you Tori, Joe and Julie, I love my new Envision!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service for the 5th time around.

By Happychevyfolk on 9/24/2016 at 3:17 PM. Helped by Joe Gudelj.

Our family bought a 2011 Cruze which we really enjoyed. We got a call from our salesperson Luke Price asking if we wanted to upgrade to a new 2015 Cruze and keep our payment the same. We didn't even know we could do that. We got into the new Cruze and loved it. We had mentioned we were interested in seeing the new Colorado when it came in and again Luke called and let us know that it was in and scheduled a test drive. We bought a 2015 Colorado which wasn't on the lot. They looked everywhere to find us one they were hard to find but they got us the one we wanted. Luke and Joe called us 9 months later to tell us that the colorados were brining big money on trade and would we want to upgrade to the 2016 model and keep our payments the same. So now we new Cruze and Colorado and are extremely happy. We have referred my parents who have bought 2 from them as well. They look after us in sales and follow through with that promise in service. Highly recommend and wouldn't go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership with a personal touch!

By CruzeBuyer on 9/23/2016 at 7:58 PM.

I bought a Cruze from them and couldn't be happier. Luke helped me find the perfect car. There were some scratches on the car which were promptly fixed and I was given a loaner car in the meantime. Great customer service and great prices!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Greasy.......and not in a good way!

By Diesel on 8/14/2016 at 11:11 PM. Helped by Luke Price.

Happened to be driving by and stopped in to browse the used truck inventory. 20 min wandering around, not a salesperson in sight. We had to go into the showroom and ask the receptionist to page one for us. We were greeted by Luke Price who seemed nice and eager. After getting a few prices on the used trucks we decided it was better to just buy new instead. We settled on a 2016 GMC Sierra, turns out it was the owners wife's demo. The unit already had a tonneau cover and weather tech floor mats which we were told by Luke would be included in the price. We had a trade, agreed upon a price for the new vehicle and did the deal. The day came to pick up the truck and I admit, we were in a bit of a hurry. We signed the paper work and it wasn't until we got home we realized we were billed for the tonneau cover and floor mats not once but twice (the greasy part). The next day we called and emailed back and forth with Luke to get this straightened out but we were told that that was just the way the bill was written up, that the numbers add up but they didn't and Luke could no longer do anything so the issue escalated up to the owners wife. Several email conversations back and forth but she clearly couldn't be bothered to rectify the situation. Heaven forbid you voice your displeasure on social media because you will swiftly get a threatening phone call from the owner himself who seems to be only concerned with his dealer customer rating. NEWSFLASH take care of your customers and you will get good ratings. Needless to say we will have no further dealings with Lakeside nor will we recommend this "stealership" to anyone else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience

By Happy on 6/18/2016 at 1:13 PM. Helped by Luke Price.

Great dealership with that personal touch, no high pressure sales and went above and beyond to get me the truck that I wanted. Easy to tell it is a family run dealership that know how to treat customers. Very Happy Thanks Sam Crowe

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Abysmal customer service

By Exgm on 6/16/2016 at 8:25 AM. Helped by Ed Buckle.

After being offended by the treatment I received from a member of the sales team, not once but twice in a couple of days, I sent an email of complaint to the owner. His response? I haven't received one yet! Obviously the lack of respect starts at the top. My present vehicle will probably be my last GM and it is solely due to this dealership.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly Professional Employee

By Marilyne on 12/15/2015 at 4:31 PM.

We went in for service on our present van. We decided it was time to get something newer. Kris was very helpful and he was very knowledgeable on all the vehicles there. We pruchased a new GMC Terrain and are extremely pleased with it. Thank you, Kris.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly home town experience

By Faye720 on 12/1/2015 at 7:28 PM.

I'm happy with the service I received, and was very appreciative that I was able to buy local and was given updates to know when my vehicle was ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience purchasing new car

By caroline on 11/3/2015 at 10:04 PM.

I recently purchased my first vehicle at Lakeside and was very happy with the service. Kris was incredibly helpful and informative. He made the purchase go smoothly and I would definitely recommend him to anyone looking to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and Simple

By ARA on 10/26/2015 at 5:08 PM.

Simple purchase no complications with my trade in, Good pricing and no pressure, Donny was greatr to deal with and the rest of the team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience.

By JOHN on 10/2/2015 at 1:23 AM.

I came in looking to trade in my truck for an 2015 Chevy Cruze LTZ. The crew worked really hard and in the end made it happen. I couldn't have had a better experience. I would highly recommend Lakeside GM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

seamless

By cros on 10/1/2015 at 6:32 PM.

From start to finish Donny provide A+ service. No pressure, no ploys, no games... honest and to the point. Highly recommend taking a trip out to see him. I passed 3 other dealers on my way to Lakeside!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

get new truck

By ken 1504 on 9/28/2015 at 3:56 AM.

very good to work and look to get right truck for you and get right price and sit down with your see what deal you can get

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Traded Up To a New Sierra.

By Ross on 9/2/2015 at 10:18 PM.

This was my second truck purchase with Lakeside. I was happy with the staff and how they answered all my questions and a concern about my current snow-tries fitting my new Sierra. (they do) The Service in the past has been excellent, and I expect the same in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service third truck bought here

By rglassco on 9/2/2015 at 4:10 PM.

This is our third truck we have purchased and we have had a great experience each time. Kris does a great sales job and the other staff we have dealt with so far treat us like they want the return business which is very nice to see.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kris was great to work with selecting this truck.

By dave on 9/2/2015 at 11:34 AM.

This is my first purchases with Lakeside and I found the staff where good at telling me about the extended coverage options available to me. I only hope the service in the future is also rewarding to keep me coming back.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent or dishonest?

By cottagecustomer on 8/16/2015 at 6:59 PM. Helped by Service manager?.

i have been to this dealership twice with very disappointing results. On my first visit I booked my car for two recall notices. When I picked it up at the end of the day neither had been done. They explained they had no parts for the first and not enough instruction for the second. So that was a waste of my time. The second visit was to obtain a safety check on a car in order to transfer the ownership. Two months prior I had installed new wiper blades and 2 new tires. Well the first things on their list to be repaired....wipers and tires plus numerous other things. If they are lying about the tires they are likely lying about other things. I will not be back for service or a new vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got to love Buick

By Bearss, Pat22 on 7/27/2015 at 3:10 PM.

Love our new Buick Enclave. Nothing better than getting the Gm rebate, 4 year warranty and a vehicle that is made (parts included ) in North America what a great way to keep our factories going. A special thank you to Lakeside for finding the color and options we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

4th car i have bought from lakeside

By james on 6/14/2015 at 7:33 PM. Helped by Joe Gudelj.

How many Dealerships can you go right to the Owner. Keeps me coming back - 4th car purchased from Joe. Thanks for the great car experience.

I would recommend this dealer.