Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3  
Friendliness
4.4  
Overall Experience
2.8  
Price
3.2  
Quality of Work
3.2  

Dealer Reviews

Show:  

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Profit Over Customer

By Pappy on 3/22/2019 at 11:48 PM.

Traded for a Used BMW Nice Car..was told it had a Tire sensor bad by salesman and his Mechanic..cost me Over 600.00 to fix The Problem...Funny how they are always quick to respond when they are trying to get your money....after the deal....Crickets....silence...was miss lead and told it was just a TPMS sensor bad...I was ok with that...but come to find out it was the main control module bad...would I buy another car from them...Nope...would I recommend them to a Friend ...NO WAY..... I never write reviews...only reason I am writing this one is hopefully someone will read about them and move on....Buyer Beware...They will put Profit over you every time.....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Jeepgirl423 on 11/24/2018 at 8:50 PM. Helped by Scott Shultz.

No pressure, great prices, friendly salesmen, awesome selections, Couldn't ask for any better of a place to trade and do business with. I highly recommend.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks to Lakeway

By SusanJ on 11/8/2018 at 5:28 PM. Helped by Jane Johnson.

Fabulous sales staff! Thank you for our Escalade which is our second vehicle purchased from Lakeway. The service staff is equally pleasing. Everything we asked for they got it for us. We would highly recommend doing business with them. After having a horrible experience with Morristown Ford , Lakeway auto has turned our opinions of dealerships around. Very pleased with both of our purchases. Thank you Lakeway Auto

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Hidden fees

By t on 10/27/2018 at 10:23 PM. Helped by don't remember.

The agent was good and told me about the vehicle. The clerk doing the paperwork to purchase was very slick. he had me in a conversation about other things and slipped in added charges without explanation. Be Careful and Pay Attention. Question everything.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Horrible service after sale

By Dozer75 on 1/6/2018 at 2:56 PM.

Before and during the sale I had a great experience here. They even replaced a loud belt the night between driving and picking the truck up. So I expected this to be a good dealership to deal with. Afterwards was a different story. Had the truck (that I payed 30k for) a little over a week and it laid down on me. Since then I have thousands in fixing it all ready and it still isn't running a month later. I tried contacting the dealership to see if they could help me out some and got promised a talk with the sales manager. Since then it has been a week and a half and I have been ignored when trying to contact them again. I will never buy another vehicle from this dealership again nor will I send anyone there to look for one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE best auto buying experience to date.

By Sabrina137 on 2/9/2016 at 8:32 PM.

My Sales lady, Patti Wells and the entire finance staff was by far the most pleasant and honest sales representatives I have ever had the pleasure of dealing with. I would highly recommend Patti and Lakeway Auto for anyone looking to purchase their next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Br00kylnn on 12/2/2015 at 3:01 AM.

The dealership was very helpful with my search for a car. They gave me many options in my price range and explained all the information that I was unaware of when purchasing my vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me junk!

By Angelisa Mills on 11/21/2015 at 7:51 PM.

Bought '07 Cadillac escalade this dealership had hidden the vehicles various issues and will not stand behind their warranty work. They want me to pay for the work out of pocket. My vehicle has been in the shop 5 times in less than a year.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding service!!

By kbrock64 on 10/22/2015 at 4:53 PM.

I found Lakeway strictly by accident and knowing the type vehicle I wanted, I basically googled it. Mark was my initial contact with the dealership and I was incredibly impressed with his ability to mesh professionalism with caring. A totaled car, previous negative experience buying used and anxiety in general, weren't a good combo. Mark was more than willing to email, text or talk through tons of questions. Best experience ever!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By customer6928 on 10/21/2015 at 8:01 PM.

Patti was so helpful! The whole staff was wonderful. They definitely made it a pleasant experience. I had visited several dealerships through this process, but none that compared to the customer service provided at Lakeway

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great, well rounded dealership

By lulu104 on 7/30/2015 at 11:40 PM.

Lakeway is the only place we go to find our cars, no need to go anywhere else! Always a perfect match, great price, and a warm and welcoming staff to keep us returning. Special thanks to Glenn who always goes the extra mile to help and inform us on the best purchase to make!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Hassle Free Quality

By Cruzing on 7/14/2015 at 10:07 PM.

It's never too enjoyable shopping for the next car. All the pressure from the sales person to look at this or that but not at Lakeway Auto. No pressure, no hassle, period. Anthony was there to help when we needed him, but didn't pressure us to buy or twist our arm for the sale. He allowed us to take our time and gave me and my wife the privacy we needed to discuss our next purchase. I feel this has allowed us to make the right decision on the right car for our family. Quality sales persons and quality automobiles. Why go anywhere else? This is my 4th purchase from Lakeway and will return to Lakeway for my 5th...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience.

By jbcool on 7/15/2015 at 1:51 AM.

We would like to express our sincere appreciation to Anthony Atkins for his honesty, personal attention and follow-up on our quest for a white Lexus RX350. After many months of searching for the right car and price, we called Lakeway Auto and Anthony answered our telephone call. Although the Lexus that we were calling about had been sold, Anthony took our information and said that he would call us when another one with the features we wanted arrived. Even before we met Anthony in person, we were already impressed during our telephone call with his professionalism and friendliness! Within three days, Anthony called us to say that another white Lexus had arrived…he actually called us before the car was even unloaded from the hauler. We purchased the Lexus that day. Anthony exceeded all our expectations in every aspect of professional and courteous service! Anthony, we look forward to buying again from you in the future! Not only did we find exactly the vehicle we were trying to find, we made a special new friend! Thanks, Anthony!! Joe & Tori

I would recommend this dealer.

Overall Rating

3.5  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Quality of Work

A good effort by some but not others.....

By DennisL53 on 6/24/2015 at 4:02 AM. Helped by Wes....an obviously very good mechanic who took good care of me. HIS work was fine..

I felt like Anthony was very pleasant and worked diligently to help us find the vehicle that most completely met the needs we had defined for ourselves. As a disappointment, it was clear the vehicle had not been gone over by the detailers/shop prior to it being offered for sale. I had to make an additional trip to your store after the sale to get the rear brakes replaced. The front set was replaced while I waited to take delivery. The rear brake problems were not detected until I was driving home after the purchase. Wes in the shop could have easily had all this done if the car had been presented to him so that when I showed up as a buyer, there were no brake issues and none of my time would have been wasted with a second trip up there. Somebody dropped the ball. There was a not-easily-noticed broken chrome piece on the driver's door that my wife found when I got home with the vehicle. That will cost me between ~$150 to have replaced at the dealer here in Greeneville. This is another item either intentionally or purposefully overlooked......perhaps I should have seen it myself, but I should not have had to deal with it. One last thing, the driver side wiper blade was defective, so I just went ahead and replaced both blades with top of the line Rainex. This is another indicator the vehicle was not inspected. Clearly, elements of the dealership other than sales and the shop screwed up on this one. As for the price, Anthony had spent a lot of time on this, so I never checked it or haggled......felt he'd earned his money. Others there did not earn theirs on this one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and enjoyable!

By tresjolie2 on 6/11/2015 at 4:02 PM.

We called this dealership and had to drive a ways to get to them before they were scheduled to close. They had the truck out front ready for us to look at and test drive and we were able to negotiate a sales price and trade in easily and fairly. The entire process was very pleasant, fair, and enjoyable! We highly recommend this dealership and Patti Wells!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Kjjohnson813 on 6/10/2015 at 5:24 PM.

I had a great experience lakeway auto! they made me and my family feel welcome and overall experience itself was just awesome great place great people I definitely recommend this place to anyone who's looking for a good reliable vehicle !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Lynn50 on 5/24/2015 at 2:37 AM.

Will differently be dealing with them again no hassle straight forward excellent transaction ken our sales rep was very nice and job well done we came from North Carolina and he made the whole deal smooth was very courteous ......thank you I'm one happy Lady

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car.

By Candyman on 5/18/2015 at 11:05 PM.

I can't say how I hate going to car dealers & dealing with high pressure salesman ( taking your keys to have their guy value your vehicle. Etc) . Well I'm happy to say no such experience happened on our trip to Lakeway auto. We drove up from Brevard NC & when we got there the car sitting there for us to take a test drive. When we returned we went inside in literally 1 hour we were out the door in the new car. Ken the salesman we worked with was vey pleasant & did everything that was asked with absolutely no pressure. I will definitely return for our next car purchase. The 2 plus hour drive was worth it. Thanks Andy Phelps

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What A Blessing

By mathisjasmine on 5/16/2015 at 2:38 AM.

I LOVE Lakeway Auto. The employees were great and provided a fantastic experience for my family. The process was quick and painless. We were set to purchase our car from another dealership and the Lord placed it in our hearts to go to Lakeway one more time. Once there, we received service immediately. One of the sales associates even took the car to the car wash for us!They're the BEST and what a blessing it was to purchase our vehicle from Lakeway!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Ever

By melissaw727 on 5/13/2015 at 8:35 PM.

I contacted Lakeway Auto by email late one night and by 3:00 the next day had the truck. Ken and Brett are excellent to do business with. This is the second vehicle we have purchased from Lakeway and will continue to purchase from there.

I would recommend this dealer.