Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.3  
Friendliness
4  
Overall Experience
3.3  
Price
3.8  
Quality of Work
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply honest straight forward and listened to me.

By Darren S Rago on 8/11/2017 at 5:40 AM. Helped by John Hatzis.

I do not have e enough good things to say about my truck buying expeirance here. I have seen other reviews from people saying g they were pushy didn't listen to what they wanted/needed, and we're high pressure. My expeirance was the complete opposite. As I online shopped for my new truck I introduced.myself via email with my specific requirements to each internet sales manager. The basics were; do not ask me to come in for a test drive as I have driven numerous Ram trucks before including current model years, I will have alot of questions, if do t want.to be transparent and answer them let me know now and I will take your dealership off my list, and last I know what I want and your dealership currently has it in stock. Do not try to sell me on something else. I am not Interested. I used a 200 mile radius to search for dealerships that had why I wanted then began contacting them. In the end there were only 2 that honored my initial request and worked with me until I was ready. John Hatzis of Lancaster Dodge in the end just went the extra mile to earn my business. When I sent him a list of what I thought all the fees and taxes would amount to to verify total.lrice before making the 2 hour drive to purchase the vehicle his honesty went into overdrive. I had been misinformed by several dealerships about some of the fees. Job. Explained most dealerships mislead customers about these or have very high fees such as "document fees" as high as $700 to make more money off customers. Lancaster Dodge by far had the lowest dealer fees and nothing at all questionable. John could have easily taken almost another 2k from me I was prepared to pay, but he didnt. John said they do not do business that way. Deal was totally transparent. I was shocked. I was prepared to haggle some and knew what the dealer paid for the vehicle and what I should be paying for various fees. What I was presented was a lot less. In the end I decided John had more then earned my business and I really didn't want to haggle for another $500 off. The deal was more then fair and cheaper then anywhere else. I could go on and on with various points but the thing g that really impressed me and eraned my future business and recommendations was after leaving the finance office having legally purchased the truck, John was on his hands and knees polishing the wheels off my new truck because the detail shop hadn't don't it well enough and as he said "I promised you it would be detailed before you drove off the lot". I told him it isn't necessary as it was going to rain but he completed it anyways. In the end I couldn't be more happy with my new Ram 1500 sport night edition.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Avoid Going to Lancaster Dodge

By NateC on 2/1/2017 at 1:57 AM. Helped by John Hatzis.

I purchased a C.P.O. 2014 Dodge Charger SXT with around 20k miles in June of 2015. I worked with John Hatzis. I found him to be polite and very knowledgeable about the Charger and its features. The car itself was heavily scratched up everywhere and I do mean everywhere (sides, roof, hood, windshield, etc) but otherwise it was in very good condition. It was missing all floor mats and a cargo net as well. We worked out a fair deal and I got a good price on the Charger. I got taken to the cleaners for my trade-in value…next time I’m selling my car myself! The finance gentleman was very nice as well. He was kind of pushy with the extended service contract, but since I was paying cash (from my credit union) I didn’t purchase anything extra. First thing that was shady was the bill of sale that was sent to my credit union for their review/approval. It showed my trade as paid off but the negative equity was rolled into the price of the new car so that price was now greatly over inflated. The numbers still added up to the same balance we agreed to, but I later learned that reason they did this was to show a higher ‘profit’ made on the front end of the deal to report back to Dodge. My credit union kicked back the paperwork to Lancaster Dodge until it was sent back corrected. Second thing – I made a request during the price haggling to have the car buffed so that the scratches would be gone when I took delivery. I was told no problem. When I finally took delivery, I found they hadn’t touched the car at all!!! It was still covered in scratches! I asked John about this, I was told “well, we did try but we didn’t want to damage the paint” bla bla bla. I was furious and almost considered calling off the deal. This is the biggest negative with my experience here at Lancaster Dodge and the one I will always remember. You lost a repeat customer because you didn’t hold up to your promise. I took the Charger to a professional detailer a few months later and they did a great job on the exterior! Looked almost factory new! Finally – the delivery. I will give John credit that he found me a cargo net and a set of floor mats for no additional cost. However, when it was time to go over the features of the car before I drove away, he was nowhere to be found. I waited for a significant amount of time until he came back. He was out showing another car to a customer. The ink on the contract was still drying and I was already seemingly forgotten. Nice. Nobody else in the dealership offered to help either. When I did flag John down, the delivery presentation felt rushed but all my questions were answered. P.S.: I received no ‘thank you for your business’ phone call either from management. Classy. A few weeks later I did receive a phone call from some overseas call center asking me about the extended warranty. I said don’t ever call me back. I will not be going back to Lancaster Dodge…ever…for anything. I have enjoyed the Charger but this sales experience ruined any chance of further business at this dealership. I did steer away a family member who liked a car on their website, so I will consider that a success.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth Transaction

By mrkillie on 9/10/2016 at 10:06 PM. Helped by Raphael Tejeda.

I went to this dealer searching for a Dodge Grand Caravan and found one I liked. After negotiating a price, I wasn't sure I liked the color and searched a little more. I found one I liked better but the dealership lost it. So I called the Raphael and told him we would be down in "a little bit" to buy the vehicle. When we got there, they had already gotten started prepping the vehicle and started the paperwork going. I honestly didn't expect to be driving it home the same day as it was late and my down payment would be a check. But no problem, all went smoothly.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible Dealer

By bwalk22 on 9/10/2016 at 12:17 PM. Helped by Andrew H..

Car was filthy at time of delivery. Dealership never made right. And what a piece of junk Dodge is these days. Never again!!!!!!! Dealership and salesman also lied to us. JUNK!!!!!

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

horrible service

By KaitlynSmall on 6/27/2014 at 7:20 PM. Helped by JIM.

In January I was shopping for my first car. When I found a used 2005 WV Beetle for a great price I went right away to check it out, and surprisingly left that day with the car. The buying process was painless, so there is at least one plus for them. However being as I don't know much about the mechanics of cars I took their word on it that I was buying a good car that would last. BOY WAS THAT A MISTAKE! In February (a little over a month after buying the car) I had to have it serviced for the 1st time due to my check engine light coming on. They replaced my Catalytic convertor, a valve in my engine, and tried to preform my state inspection and emissions test....this process took almost a week to get my car back due to the fact that it would not pass the tests. (during that week a couple nights an employee was driving my car home at night to "put miles on the vehicle") After all that they gave me my car back without the test being completed and told me to drive the car for a couple weeks and then bring it back. After the two weeks I took my car back to them (60 mile trip each time) and my car passed inspection and emissions.....not even another 2 months went by before I had to take my car there for the 3rd time.....the same problem with my engine that they had "fixed" already was now giving me the opposite problem (at first it was "turbo under-boost" and then "turbo over-boost") It is now June, only six months after buy the car and again my check engine light is on - and that is not the worst of it.... My suspension has completely rusted out from under my car. I went to a different mechanic this time because I just don't trust their service department, he informed me that my car ILLEGALLY passed inspection! Due to the amount of rust on my cars frame and engine he suspects this was a flood damage car that they didn't report to me. So how did Lancaster Dodge Dealership react to this when I called them.....after a week of getting "I'll let you know tomorrow" responses I finally got this response "sorry, all we can do is give you a discount on servicing it here." According to them their inspection was legitimate and they did nothing wrong. DO NOT BUY USED CARS FROM THIS LOCATION UNLESS YOU WANT TO GO BACK TO GET IT SERVICED OFTEN!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

No love loss for lancaster dodge

By techguy1111 on 5/29/2014 at 4:59 PM. Helped by Keith Morris.

Salesman was rude and would not answer all my questions...handing out partial truths. He seemed to want things done quick and dirty. In pricing various vehicles around the area they wanted to push trade and finance options on me without giving me a real bottom line on the car price. Beware people, do you research. If someone isn't willing to give you a real price or avoids real questions just move on. Plenty of solid customer service dealerships around if you take the time to search.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome Experience at Lancaster Dodge

By mattdavis77 on 4/3/2014 at 1:51 PM. Helped by Keith Morris.

We were greeted at the door by Keith Morris, who was very friendly and asked how he could help. I had to explain our vehicle/financial situation and he listened carefully, then laid out our options. We had just had a baby, bringing our family size to 6, so we already knew we wanted to look at a Dodge Caravan. Keith laid out both our new and used options, and was able to help us make a good decision. Keith and the Lancaster Dodge finance department worked hard to not just get us a loan, but helped get the price down close to our budget. Keith does not come off as a typical salesman (that's a very good thing), and we never felt pressured to make any decision. We walked in expecting to get a used van, but Keith helped us get a brand new van for not much more than we were expecting to pay for a used one. We now have a very nice 2014 Caravan that our kids love, and with the warranties we know that we will not have to worry about significant repair costs for many years.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Stopped in on a random day to check out the Dodge Dart GT...

By fbird86 on 2/10/2014 at 1:27 AM. Helped by Keith.

Stopped in on a random day to check out the Dodge Dart GT (2014). We met Keith, very friendly, took it for a test drive, sat down got the numbers. Keith was very helpful with us having 2 trades and answering any questions we had. Loan process was easier then expected. Got the loan amount and was shown all the available options and what our payments will be, chose one, and had a new car within a week. We were also told about the benefits of taking the car back to them for all our service needs. Would recommend this dealer to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I really don't say much or give credit to anything,...

By 300hemi on 1/20/2014 at 3:15 AM. Helped by Keith Morris and Terry.

I really don't say much or give credit to anything, but muy experience at Lancaster Dodge and the hard work to get me approve for this beautiful car..I was very please and at one point excited to the approval I gotten. I would say anybody wanting to get a new or used car and credit is concern... Lancaster Dodge is the place to go.I would like to give thanks to Keith Morris and Terry in the finance depth for making this all happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keith Morris was a professional. Keith works with a...

By Jaselby01 on 1/14/2014 at 11:26 PM. Helped by Keith Mooris.

Keith Morris was a professional. Keith works with a sense of urgency which is appreciated and made my investment in a new Ram Truck very positive. Thanks Andrew S

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I thought that our experience with Darret was very...

By SNeff on 10/13/2013 at 8:48 PM. Helped by DARRET STINE.

I thought that our experience with Darret was very pleasant. He's very laid back but gives enough time and information to keep you interested. We thought the vehicle prices were very reasonable and comparable to other dealers. They seem to be more willing to work with you than some. We love the truck we bought! They also were willing to have other vehicles from their other lot brought to their lot for us to see and test drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My previous car was totaled, and I need a car ASAP. Lance...

By billyduck91 on 9/26/2013 at 4:29 PM. Helped by Lance Noll.

My previous car was totaled, and I need a car ASAP. Lance was very helpful, and offered me a great deal on the car of my dreams! I was also very impressed with the Finance department. Visit Lancaster Dodge if you are looking for a friendly place to conduct business! Thanks Again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

After reading the previous entries on used car sales and...

By Bubba North on 8/22/2013 at 1:44 AM. Helped by Larry Dietz & Internet Sales.

After reading the previous entries on used car sales and service, I was a bit concerned but they seemed to have the car I wanted in stock, and was running what looked to be good YE clearance prices on Dodge Challengers. I contacted them via internet about their price and models and confirmed it was in stock, I discussed interest rates and trade with them a bit before deciding to drive 1.5 hours to have a look. They were able to match the low interest rate offered by my insurance company, they gave me over 5,000 off sticker, AND gave me top of blue book for my trade so were obviously motivated to sell some cars. The paperwork was quick, and I thought the customer service very good. The car was also all cleaned up when I arrived, no going back to pick it up if I decided to buy it. With this type of purchase, I would buy from them again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I regret even walking onto their lot. Truck has been in...

By Mdl77 on 6/18/2013 at 3:25 AM. Helped by John.h. And Jim.masar.

I regret even walking onto their lot. Truck has been in for repairs 14 times in 5 months. They will NOT make help with ANY of it. They just laugh in my face and tell me they will give what it's worth And trade me into another. Problem is, they want to give me 6,000 less then what I bought it for from them 5 months ago. DO NOT go to these RIP OFFS. Buy from different dealer, they don't stand behind any of their work or words. Was the worst thing I have ever done going there.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

This place is a terrible company. I need a hose replaced,...

By DhaliaK on 1/8/2013 at 6:49 PM. Helped by Parts manager.

This place is a terrible company. I need a hose replaced, when I fist called, it was $398 for the part, then when I called to schedule they said they made a mistake and that the part was $800. So I spoke with my husband and called back again, begrudgingly, since it needed to be done there and they said "oops, sorry it's a $2800 part not including labor, taxes, allignment and whatnot". How? How dodge? I found the same parts online, including OEM parts and you know what? The complete system, including the one rinky dink hose I needed, was $198. The hose only? $31.99 at mydodgeparts. Wow! I know that the economy is hard and that businesses need to charge a certain amount of upcharges, but seriously? Raising a price $1400 just for a $200 part? You should be ashamed of yourself! I have owned 3 dodge durangos, have always been brand loyal since my dad was a mechanic for Dodge for 27 year, but after your terrible customer service and business practices, I will never buy anything made by or sold by Dodge again. It was a hose for Christ's sake, not an engine or a transmission, a hose!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was treated with respect.My wife went there shopping for...

By codie on 3/10/2007 at 1:26 AM. Helped by Salesman.

Was treated with respect.My wife went there shopping for a diesel truck for myself.She was never treated like she wasn`t the buyer.They even left her take the truck home to show me since we work different hours and our only home together after they close.We our going back next week to order our new truck from the only Dodge dealership.LANCASTER DODGE.

I would recommend this dealer.