Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
4.6  
Quality of Work
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales experience

By Buyer on 3/29/2019 at 1:27 PM. Helped by Alex greno.

Our experience leasing a new vehicle was one of the most pleasant we’ve had. Alex, our sales guy, was great! There were no pushy sales tactics, the paperwork was seamless and they were very fair with pricing on the new vehicle as well as our trade in. I would work with Alex again anytime!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing my Range Rover

By Donna S on 2/23/2019 at 3:15 PM. Helped by Greg Moran.

Land Rover Buffalo, specifically my salesman Greg Moran went above and beyond to make sure my experience while purchasing my vehicle was nothing short of fantastic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant

By Ang1313 on 12/30/2018 at 3:41 PM. Helped by Greg Moran.

Our salesman Greg Moran was great to deal with. Everything was done in a timely manner. They were very accommodating to our wants and what we needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience. No pressure

By Jmis1220 on 12/26/2018 at 8:37 PM. Helped by Ian Campbell.

The entire process was smooth with very little pressure. And the day I picked up the vehicle the salesperson explained everything very well and answered all my questions.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Dishonest and unprofessional

By Jenh on 8/23/2017 at 6:55 PM. Helped by Brian Culligan.

Terrible dealer. Sold me a 2010 Range Rover with a bad nose cone and timing chain. (Confirmed with Rochester LR). Refused to repair. I took the vehicle to three shops before the NYS warranty expired. Agreed to buy back in March but did not apply for title till June. Took 6 months. These people do not treat customers by the golden rule as their voice mail claims. Beware and go the Rochester instead. Just so people understand how terrible these people are I was in town because a relative had cancer. Moved temporarily but I reside in Colorado. My car was totaled by another driver at Christmas which is why I was buying in New York. They knew I would be driving this car back to Colorado and hoped I wouldn't notice. All shops indicated there was no way they didn't know of this engine problem. There voice mail says they treat you by the golden rule. Not so much. They would have had no concern if I was to get stranded. I paid cash and notified them of the problem in less than 10 days. Had get an attorney involved to get my money back six months later. They had the car and my money. I will have to persue in small claims to get my attorney fees and minor repairs I performed on this vehicle. BEWARE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't be happier

By Traderjoe5386 on 5/8/2016 at 11:09 AM. Helped by Scott thomas.

i haven't had much experience with too many dealerships but this was my best experience so far. I made the deal over the phone due to not being a buffalo local, I drove in, sat down and 20 mins later was driving home in my new vehicle. Everyone was very friendly and salesman were great. As for the vehicle it is everything they said it was and couldn't be happier, feel confident from buying from here!

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
5   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Service is much to be desired for with poor quality -...

By doctors on 8/7/2013 at 7:25 AM. Helped by service manager.

Service is much to be desired for with poor quality - example is taking car in for service of air conditioner and car returned back to consumer with hot air blowing out. It seems that it is difficult for them to turn the air conditioner on after the work is done to see if it works before it is given back to the owner. A week later, diagnostic test done which shows that it is not just a coolant problem but a leak in the system - "we placed dye in system and diagnosed a leak" - should have done it when you first had the car. Another example is servicing tire pressure lights and charging over 1200 dollars each time (twice) and when the car is driven 5 miles, the same problem recurs. Solution given, center control sensor fixed, need to fix sensors in each tire. Again, no one seems to drive vehicle before it is given back to customer to see if problem is fixed. should have checked individual tire sensors first before central sensor replaced. Another issue is car given to them to fix brakes and back brakes fixed and a month later, needs front brakes. Cannot evaluate truck and tell customer with 1st evaluation that 'we are going to fix back brakes, front ones may need service soon, do you want to take care of it same time" - it would be best to make recommendation and let customer decide if it he wants to get all 4 brakes taken cae of same visit as opposed to bringing car again 1 month later because front brakes need to be changed. Porsche part of the dealership and Porsche service is very good, however. Go figure.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I came from Rochester to get this great service and fair...

By Shawanda30 on 4/21/2013 at 1:36 AM. Helped by Dan.

I came from Rochester to get this great service and fair pricing I could not get at home! Wonderful staff and exceptional service!!! I would recommend this dealership to anyone I know!

I would recommend this dealer.