Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.4  
Quality of Work
5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work with

By John on 9/5/2019 at 8:05 PM. Helped by Rick Malloy.

Rick Malloy was great to work with he made every step simply and easy would definitely go back and would definitely recommend the dealership to any body

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great service

By paulgo on 9/3/2019 at 3:23 PM. Helped by Gary.

Great team and great service for a good price. Gary was very helpful and the waiting area is very comfortable. I feel they take good care of my car there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service On Warning Lights Trigerred

By John1234 on 8/14/2019 at 6:28 PM. Helped by Mario.

Happy with work completed thus far More work is awaiting backordered part So far so good Service manager Mario was really nice and very accommodating

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By Richard67 on 8/2/2019 at 8:21 PM. Helped by Brian Hill.

The car of interest, a 2016 Jaguar XF Prestige, was a car with all the features I was looking for. Everything from the knowledgeable and friendly sales experience, to financing, to preparing the car, was all top notch. Overall an excellent purchase experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome buying experience .

By Jagwag on 7/31/2019 at 2:18 PM. Helped by Will, Samantha and Constantine.

Super experience thank you Will, Samantha and Constantine. Love the Jag Sportbrake awesome car. Everyone was so professional and a very smooth process. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By Cantrell on 7/20/2019 at 2:56 PM. Helped by Sorry can’t remember.

Their service rep is awesome !!! The location is very clean the entire staff that I encountered was extremely nice! Could not ask for a better experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Prompt service

By Rwingmd1 on 7/17/2019 at 10:12 AM. Helped by Gary Buss.

My headlamp burned out. Land Rover of Charlotte scheduled a service visit on the same day for prompt replacement. The complimentary car wash was also appreciated.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Retirement Gift Joy

By Trai720 on 7/17/2019 at 2:19 PM. Helped by Mr. Chris Hardin.

Chris Hardin helped me get into the perfect car. He was knowledgeable about both the Range Rover and Jaguar. I am very happy with choice!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

A well spent afternoon

By FiFi on 7/16/2019 at 1:43 AM. Helped by Matt Smith, Samantha.

The salesman we worked with was very knowledgeable, easy to deal with and we got the deal done relatively swiftly. I knew what I wanted when I walked in there and they had the type of car I wanted, in the color I wanted, so it was a very good experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

75k mile service

By rcondrich on 7/8/2019 at 11:49 AM. Helped by Gary Buss.

Gary Buss is our service contact and does a very thorough job with honesty and integrity. I trust his judgement and advice. The mechanics also do a superb job. I'm very satisfied with their work and highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Service

By Retta5 on 7/4/2019 at 5:32 PM. Helped by Mr Chris Hardin.

I truly enjoyed my purchase of my new vehicle without any problems. My product specialist Mr Harden was very knowledgeable and showed me several options before I made my decision. I thank all the staff that was involved in my purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Frank Marti made car buying effortless!

By Mynewbeauty on 7/3/2019 at 2:12 PM. Helped by Frank Marti.

I was reluctant to spend (waste) another full day car shopping. Frank at Hendrick Land Rover/ Jaguar was fantastic. He made my experience enjoyable...which is a first! Thank you for that!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always great!

By DiscoveryIIOwner on 6/25/2019 at 6:23 PM. Helped by Gary Buss.

I've been coming to LR Charlotte for about 18 years. The service team has always been excellent. I recently moved to Augusta, GA and was disappointed to learn that LR Columbia wouldn't service my vehicle because of its age. Other than the distance, I'd rather Charlotte Land Rover continue to work on my Discovery anyway. I coordinated with your scheduler and Gary Buss ahead of time to ensure the work could be done in one day during a trip to Charlotte. Everything went smoothly! Thanks for the great service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Solid performance

By Gmiles on 6/20/2019 at 6:15 PM. Helped by Andy, Samantha..

Best dealership experience in a long time. The service after the sale was better than the service before the sale. Don’t get me wrong, both were phenomenal but I’ve never been checked in on so much in my life. Great after purchase gift, unexpected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great Customer Service Experience

By David S. on 6/20/2019 at 6:09 PM. Helped by Phiera Ny.

Phiera did a great job helping me with the purchase of my new Jaguar F-Pace. He was courteous, knowledgeable, made the financing piece relatively painless (and without sitting in the dealership for hours), and followed up on my requests after the sale.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Terrible Sales Experience

By Tim Bolick - Hickory NC. on 6/20/2019 at 5:58 PM. Helped by Neil Persad, Marco Amaya.

While at the dealership for my scheduled Range Rover Sport service early (7:30am) on June 18th, 2019, I found a new vehicle that I asked to get a price on. I also went to the web site that night and "built" a vehicle that I would like to have should I have to order one. I was contacted the next morning by Marco Amaya who set up an appointment with me to return to the dealership on Tuesday the 24th at 6:00pm to meet and discuss the new vehicle on the lot, or the ordering process for the car I "built" on line with the Sales Manager. I was then contacted by Neil Persad who told me that he handles the "builds and new car inventory" and that Marco was from a call center and that I should let Marco know that he (Neil) had reached out to me. Hmmm... I should contact the guy at the call center and tell him that someone else (Neil) had contacted me? Ok, I let that go and asked Neil if he would have all of the information together and ready when I got there for my appointment at 6;00pm on the 24th. He responded by text saying he would " get some info and see if that will work" He then asked "why so late on Tuesday? 6:00pm is usually when management heads out" REALLY? I'm driving 1-1/2 hours from Hickory, through Charlotte rush hour traffic for an appointment to buy a $80K to $90K vehicle and he wants to get out of there by 6:00? I guess business must really be good! Needless to say, I canceled my appointment with him (so management could make it out of there on time) and am now looking for the same or a very similar vehicle from other Range Rover dealerships. This would have been the 5th new or used Range Rover I have purchased from one of the Hendricks locations. Oh, I also have all of the texts and emails that I would be happy to share with any Hendricks Management, should they ever read or hear about this pathetic experience.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service Experience

By Tim Bolick - Hickory NC. on 6/20/2019 at 4:39 PM. Helped by Gary Buss.

Gary Buss was extremely helpful, courteous, fast and accurate. He made the service experience enjoyable...if there is such a thing. I was very pleased with his attention to the customer.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

18 year customer

By MLACharlotte on 6/20/2019 at 4:15 PM. Helped by Gary Buss.

I have owned 3 Land Rover vehicles - 2 purchased here and all 3 serviced here. Over 18+ years. Generally I have been pleased or very pleased. Gary Buss is at the core of delivering great customer service and often has to deliver bad news on costs or tech shortages that delay repairs. I will say that since early 2018 the overall service has improved from good to very good after management changes were made. The dealer appears to be better staffed too with repair techs.I also appreciate Moaro's help with loaner cars and his customer service. He and Gary are a great team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Very professional.

By Performance Guru on 6/14/2019 at 11:28 PM. Helped by Phiera Ny.

Great communication and immediate return of phone calls. Sales Rep always followed through on his duties. All very positive and professional. Would recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extended warranty

By Aaron on 6/10/2019 at 2:23 PM. Helped by Gary Buss.

Looking at options for extended warranty on 2017 Sport. The service manager was very helpful in evaluating options and getting me information as well as follow-up scheduling for inspection and purchasing the coverage. Ultimately chose Hendrick AutoGuard Platinum, which extended the warranty for 60,000 miles. Very professional and efficient.

I would recommend this dealer.