Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.9  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Customer Service Satisfaction

By Browning2020 on 8/31/2019 at 9:38 PM. Helped by Pete Hodges.

Walked into dealership met Pete Hodges Found honesty, integrity, and a true sense of customer service came to my home & set up garage door opener

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Sales Person!

By nfeizy on 5/31/2019 at 4:55 PM. Helped by Aaron R..

I had a fantastic experience here. My salesman Aaron R. was amazing. He went out of his way to find a deal that I was happy with. He would stay late and work on numbers for me. He was always available to answer all my concerns over phone, text or email. After 2-3 days we finally nailed it. I love my new Range Rover Supercharged 5.0. It's a monster. Thanks again Aaron and Land Rover Dallas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow! Great experience.

By Michael S on 5/8/2019 at 10:48 PM. Helped by Michael McGovern.

I was so impressed with this dealership and the professionalism of my salesperson, Michael McGovern. He went out of his was to find the car I wanted instead of pushing me to order (which I was not comfortable with) and made me an amazing deal. He provided a no pressure, no hassle approach and was so patient with all my questions and visits while trying to determine what I wanted. Love my new car!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Pre-owned purchase

By Car girl,Pittstx on 4/1/2019 at 10:11 PM. Helped by Will Haynes.

Good service ! Worked with me in my purchase decision. However, I would have liked to test drive more vehicles before making purchase . I would definitely recommend this place!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deception of the Pre owned Sales Manager & Service Manager

By Unhappy customers on 2/18/2019 at 9:12 AM. Helped by Pete Hodges did not claim to know this car well..

RE: Kia Sorrento 2008 & our unanswered letter from Feb 3rd We are still very displeased by the untruths told us by the Pre-owned Sales Manager and Service Manager of the Dallas Land Rover dealership. No vehicle should require over $1,500 worth of work which was hidden from us to be discover less than 100 miles from what we had believed to be an honest transaction. We were told by the Used Car sales Manager how well he knew this car. He told us that a school teacher who had wanted a certain Land Rover you had drove it from New Mexico. He also told us that the Service Department had gone over it completely & there were only 2 minor problems. He asked us to sign a paper that he had told us everything wrong with this Kia. As soon as our mechanic at Firestone drove it he knew it was the differential was out. He said any mechanic would have known it by driving or putting it on the rack. What makes it even worse is the bearings being packed to hide the sound as pointed out by Eagle Transmission Refer to my letter of Feb. 3rd. Our next step will be the Better Business Bureau. Karen Whitt

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love, love, love

By Ririhairdesigns on 2/4/2019 at 6:50 PM. Helped by Luke German.

Love this location. Luke German went over and beyond to offer great customer service. I cam to look at one vehicle and he made suggestions for another vehicle , which was very smart and a quick thinker on his feet. I really enjoyed doing my test drive and can’t wait to purchase a vehicle from this location. If you are looking for a great selling experience please come to this location and ask for Luke.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!!!

By Cbunni on 11/27/2018 at 5:50 AM. Helped by Alexis Rosado.

I love my truck and service was excellent!!! Our salesperson was very accommodating and informative. I have the perfect vehicle for me and it didn’t take all day!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Creating Raving Fans- Chad Jenkins

By AMahr on 4/22/2018 at 2:59 PM. Helped by Chad Jenkins.

We purchased a Landrover discovery sport from Chad Jenkins yesterday and had an excellent experience. Going in we did not know what model we wanted and we were not familiar with differences throughout the lineup. Chad did an excellent job discovering needs and identifying the perfect Vehicle to meet our needs. The team worked with us to make the purchase meet our budget with the best financing rates available. Service like this is what creates racing fans of dealers as well as clients (not just one time customers) Thanks Chad and team for the help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience!

By Jeff C on 1/20/2017 at 1:55 AM. Helped by Marcus Hawkins.

Marcus Hawkins and his team are real pros. I'm so glad this place deals Jaguar now in addition to Land Rover. Marcus took the time I needed to answer questions with no pressure at all. When the decision was made, the process was smooth and quick. I look forward to future purchases here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Danoc130 on 11/20/2016 at 4:28 AM. Helped by Jeremy heuss.

Purchase a RR Sport from Jeremy Heuss, and love it. Everyone was easy to work with, especially Jeremy. Jeremy wasn't pushy, listened to what I was looking for, and left me alone until something became available. Love the car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Knowledge and Service!

By MRB1 on 10/31/2016 at 9:23 PM. Helped by Marcus Hawkins.

I had the pleasure of working with Marcus Hawkins when purchasing my Ranger Rover Sport this month. He is extremely knowledgeable and provided "best in class" service! I'd highly recommend selecting Marcus at Land Rover Dallas when you're in the market for a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By shoeatic on 10/31/2016 at 8:40 PM. Helped by Mike McGovern.

Purchased a new Land Rover from Mike McGovern. He was very helpful and took the time to explain everything about my new vehicle. Very pleasant experience. I highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New vehicle purchase

By Richard Brown on 7/3/2016 at 2:27 PM. Helped by Marcus Hutchins.

I would highly recommend salesman-Marcus Hutchins. Recently purchased a new Land Rover, and he got the vehicle we requested, and made every effort to get the lease rate within our limits. He definitely earned our business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE!

By ccourtneyb on 10/31/2015 at 10:24 PM. Helped by Jeremy Heuss.

Jeremy Heuss is a great salesman! He found the perfect vehicle for me and truly cares about his customers. This is the third car I have bought from him and it won't be the last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go see David G at the Used Sales showroom

By Kcod123 on 10/17/2015 at 11:43 PM. Helped by David Guiterrez.

David G is awesome! He's patient answered all my questions!w/good follow up. Superb service at this dealership and Matt the finance manager was great. David at The Used Car showroom knows exactly what customer service is. -Kendra

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my 2016 Range Rover Sport

By Raider on 9/30/2015 at 11:26 PM. Helped by Baptiste Bidonde.

I bought my 2nd RR Sport last week from Baptiste at Land Rover Dallas. He has sold me both (and my moms) and every time he goes above and beyond to make everything perfect! My battery died on my last car in 110 degree weather, called Baptiste and he shows up in minutes to jump my car off and get it to the dealership to get it taken care of. As long as I can, Ill buy from him. Thanks again Baptiste!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible sevice

By lhampton1116 on 8/9/2015 at 2:46 PM. Helped by Dillon.

I was sold a range Rover certified pre owned with up too 100,000 mile warranty recieved the certified pre owned paper to find that & I quote "you we're given that paperwork in error " I wouldn't have purchased a car of this magnitude if it wasn't certified w a warranty. Nothing but problems ever since "

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Bought my wife Range Rover Sport

By Henry C on 5/15/2015 at 2:58 PM.

This is the third vehicle I have purchased from Land Rover Dallas. Wonderful experience, Brandon Antwine was my salesman. He was great to work with. Jason Daniel in finance was prompt and easy to work with. My positive experience is why I keep coming back. You won't find the high pressure tactics of other dealerships here. Brandon knew the products, took several sports for test drives. He even called me the next day. A+ across the board!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

My experience with the Body Shop personnel was horrible

By NMA on 4/27/2015 at 7:58 PM. Helped by Joe Martinez.

Worst experience with a body shop I have every had. I have owned both a Lexus and a Mercedes and have had amazing customer service experiences with both the service department and the body shop. I was very disappointed with Land Rover Dallas. My car sat for weeks without being worked on when we were told the repair would only take a few days. We received minimal communication for the body shop personnel we were assigned to. I left several messages for him that he never returned. When we went to finally pick up our car, some of the repair was not completed and we had to go back again. Very disappointing and frustrating experience from a "luxury" dealer. If I can avoid every using them again, I will.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super perfect

By Bob supercharge on 4/20/2015 at 4:40 PM.

Range Rover suv is a wonderful car in general sport super charge v8 is my baby car all what I say I can't see my self in different car same power including safety when I order my car with mr super sales man mike McGovern he did great job

I would recommend this dealer.