Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.9  
Quality of Work
4.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Overall Experience

Sales person Karina Degler

By Reviewer on 7/17/2019 at 7:15 PM.

This person is hones, straight forward, nice and professional. I recommend her to anyone. She works hard and she knows her job better then anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved the process

By jayymeegee on 7/12/2019 at 8:32 PM.

Karina and her team helped me with finding my special Evo! The team was really down to earth and not the typical sales-y type you may find elsewhere. I adore the car and really appreciate the opinions I received from Karina. She kept everything real and was a pleasure and easy to work with. I definitely recommend this dealer helping you find your dream car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jacuna44 on 5/3/2019 at 3:33 AM.

My husband and I were very impressed by the service we received here! We came in knowing what we wanted (we thought), and Shawna showed us something even better! We didn’t feel any pressure at all. Shawna was available for questions after the sale as well. We will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A dealership that listens and cares! Again!

By Michele T on 4/26/2019 at 7:56 PM.

This was our second experience with Jeff Smith and Flatirons! It, again, was wonderful! We knew exactly what we wanted and we got exactly that ! Jeff made this process very easy on us yet we could tell it took work on his part! With Boulder being a second home, this dealership will always be number 1! Thank you Jeff Smith and Flatirons for my perfect car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!!!!

By glbrown@grar.com on 4/24/2019 at 4:22 PM.

When dealing with Jeff you feel he has your best interest at heart. Easy to talk to and a real asset to the dealership!!!! Stephanie and Jeff made the transaction very positive

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealer

By El Toro on 4/19/2019 at 5:27 PM. Helped by Roxanne, title lady, paperwork lady at time of purchase.

This dealership is the best! I have bought many vehicles , and this was but far the best buying experience I have ever had, they had the best customer service I have seen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience once again.

By WadeS on 4/1/2019 at 6:03 PM.

I have been working with Jeff Smith at Land Rover Flatirons for over 10 years. Each experience was efficient, professional, and painless, its what luxury car buying should be. Jeff and the rest of the Flatirons team are all Pros.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Have Integrity

By MW on 3/13/2019 at 7:39 PM.

I recently purchased a certified 2016 XF, from Bill Jacobs Jaguar Landrover in Hinsdale, IL and had it shipped to Colorado. I only had the car a month or so when the left rear tire blew out ($300). It was identified as a cracked RIM. When I went to have it repaired the 3rd party repair shop said the wheel was bent in 2 places and the crack was previously welded to the point it has compromised the integrity of the wheel and he cannot fix it because he cannot stand by it. When I let Peter Murray from the dealership know this he said he would look into this. After a few calls back and forth including a call from the GM of my local Colorado Jaguar dealership agreeing they sold me a car with a bent wheel, Peter told me his GM, Pat McGowan believes, I damaged the wheel and he would not stand by the certification. I asked him to have Pat please call me. A week has gone by and no one has called. I do not recommend this dealership. Ed Dobbs and the Jaguar LandRover Flatirons dealership in Broomfield, CO agreed to cover the cost of the new wheel I purchased ($1k) even though I did not buy the car from them. Ed is a stand up guy and did the right thing even though it was not his problem. Thanks Ed. I just wish I purchased the car from you in the first place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic Customer Service!

By Marla17 on 1/4/2019 at 4:58 PM. Helped by Stephanie Steele.

I bought a new 2018 FPace from Flatirons Jaguar last month. The customer service is fantastic and the whole process was a breeze. My salesperson, Eric Vergeith was wonderful to work with and has helped out with some issues with my car after the sale. I've never worked with a salesperson that works as hard as Eric. He totally believes in customer service! Stephanie Steels in finance is great too. Ed Dobbs, the GM, got back to me in 5 minutes with an issue that I was having and took care of it ASAP. What a great experience. I will recommend this dealership to anyone looking to buy a Jaguar or RR!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service Representatives

By Smaksy on 9/20/2018 at 7:59 PM. Helped by Cody.

Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I’ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!

By Rotherham1 on 6/19/2018 at 4:25 PM.

Marci was amazing to work with. She was very knowledgeable and professional and treated us with great care. We told her it was our first Range Rover and she took her time explaining all the details and benefits of owning such a great vehicle. We are very happy with our New Range Rover! Thank you Marci!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service and Experience

By BoomerSooner on 5/30/2018 at 3:23 PM.

Colin was fantastic to work with while buying my new Range Rover - he was very professional, detail oriented, and knowledgeable. Overall, a very pleasant and efficient process.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By tneal9 on 5/7/2018 at 12:55 AM.

From the first moment I walked into the show room the folks at Land Rover Flatirons took great care of me. Colin found exactly the car I wanted and helped me understand everything there was to know about the Velar. There was never any pressure and Colin was very patient with me as I tried to decide if the Velar was the car for me. Colin was very professional and great to work with. If you're in the market for a Land Rover, Flatirons is where you need to go and Colin is who you need to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Dealership

By Greygirl on 4/25/2018 at 3:10 PM.

Land Rover Flatirons guided us through the purchase of our Range Rover Sport Supercharged vehicle from the moment we walked through the door until finalization of delivery and encore service. Mark Manniko, our sales representative was attentive to our needs and a delightful person to work with. He was very knowledgeable and answered all our questions with competence and integrity. Nicest guy ever!! Nam Phan walked us through the Encore phase and made me so comfortable using all the incredible software this vehicle has to offer. He was so patient and kind. Put all my fears of using this software to rest so that my driving experience will be greatly improved. Wonderful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Colin Able will do what it takes to get you what you want

By Phytobezor on 4/24/2018 at 8:18 PM.

If your looking at a Rover, you cant do better than having Colin as your advocate. I have been looking at the Evoque convertible for a couple of years. I looked/test drove last year and just didn't get my needs quite met. Nothing against the other guy, but there just wasn't the willingness to text/email and get the job done. Colin was ready to do what ever it took to get me out the door in a Rover, but out the door happy with what i got, price and service. He was ready to try to trade with a different dealer to get the exact car that i wanted, ready to go over everything about the car, knowledgeable of angles of approach and clearance What more can you say... other than Thank You Colin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Colin was the Difference!

By Bret D on 4/22/2018 at 5:20 PM.

Colin made our first Land Rover purchase an excellent experience! We attempted to work with a Land Rover dealer that was closer to our home, but we elected to make the drive to Flatirons due to our experience with Colin over the phone. His professional demeanor and expert knowledge of Land Rover made a big difference and was well worth the drive. Thank you Colin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase experience

By MRS on 3/28/2018 at 11:02 PM.

I had contacted Flatirons to discuss ordering a 2018 Discovery. Colin took my call and we discussed what I was looking for. We were not able to visit the dealership for several weeks, but Colin checked in periodically without being pushy. We discussed several options that would help us to get the features included in the vehicle without the wait times that are involved in ordering one. Ultimately, we were lucky to find a vehicle that had just arrived on the lot, and with a few additions, it was exactly what we had hoped for. Colin moved us through the purchase process quickly and efficiently. He has also contacted us several times post-sale to see how things were going with our purchase. We love our new Discovery, and would highly recommend Colin and Land Rover Flatirons.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Colin Abel-Great service!

By Alex M on 3/27/2018 at 10:52 PM.

Colin and his team were a pleasure to work with. The process was smooth and very pleasant. Dealerships, as we all know, have a negative connotation. Interacting with Colin and his team was the complete opposite. Colin is very, knowledgeable, courteous and above all professional. If ever in need of a vehicle, we strongly suggest giving Colin a visit! Best regards, Alex M

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By ATFelton on 3/14/2018 at 12:35 AM.

Recently bought a new RR sport. Was referred to this dealer by USAA and they didn't disappoint. I wanted the new 2018 V8 version with a certain load out and color. Colin called me within minutes of my email inquiry, he found one of the few trucks coming across the Atlantic and worked with me to secure it before it even arrived in Colorado. The final buying process was painless. The truck was ready to go when I got there after work. They handled the trade in quickly, and I wasn't bombarded with all the add on pressures at signing like you get at most dealerships. I highly recommend this dealership and will get our next vehicle here, probably soon since my wife is jealous of my new one.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

I was lied to, for lack of better words.

By Ryan Z on 3/4/2018 at 10:54 PM. Helped by Chris Jarrach.

Where to start. WARNING: regarding land Rover of Las Vegas service management. Story starts at flat irons CO, then extends to "lack of service department" of Las Vegas. First off I am not a complainer, I have never rated a company online good nor poorly. I created a yelp account to just to share how poor of service flatirons land Rover, and land Rover Las Vegas truly have. I am successful enough to properly care for a lanrover. With higher and often expected labor costs, communication should be overdelivered. I came in with a private party customer to potentially purchase a vehicle after its oil change and pre purchase inspection- assuming the Land Rover was in good or great overall mechanical conditions (not expecting a new car). Chris Jarrach was "helping" me. While waiting for the inspection results, I was assured there was a pretty purchase inspection; informing him of Colorado to California commute in a few days. He informed me that everything was great, except for thermostat housing, and it's road trip ready. Everything on the checklist indicated green (good) measures otherwise. I fixed the housing of course, letting him know I will fix anything recommended. The Lr3 did have a small winding noise, which the previous owner relayed during another inspection and it said "tech can't duplicate noise". Sure enough this sound happened frequently for me and Chris said: "I wouldn't worry about it"! A day later on my moving adventure on i70 west, the front brakes started grinding terribly echoing off of mountains (yes that loud) ( and yes, they were checked off as "GOOD")...NEXT, the high winding noise upon letting off the gas would put a loud vibrational thumping under the pedal, which became constant. A few hours close to California upon full stops, a terrible dropping noise near the axle would emerge - this all became constant. I brought the Lr3 into Las Vegas land Rover because Chris said they're close and can help. I was assisted by John Clough (service manager) who said "it's not our fault" it's flat irons land rovers fault. SO WAIT, A company this large has locations which don't vouch for eachother, but warranties apply at each shop simultaneously. Proceeding, I had John come on a ride along and he said the brakes sound bad, almost metal to metal or fully metal to metal...he said " it's normal to have squeeking brakes that can't be fixed because it can be from so many angles or variables. Next he said the other noises sounded alarming as well, but couldn't guess what the problem could be. Afterward he said he will call the other location because he can't do anything about it. I asked how long it would be to hear something from flatiron management and he said it could be a few days". Prior to this John looked up the Vin and said a pre purchase inspection was never done! It was a short overlook from a routine maintenance oil change...wow! Keep in mind Chris at flatirons had me under the impression this was a full pre purchase inspection, but regardless green check marks were put everywhere on the car, and a tech even drove it while it was making the noises... So after reaching Chris's service manager at flatirons he informed John that nothing can be done about the situation. In a nutshell the worst part of the experience was John at Las Vegas land Rover telling me that brake inspections can show perfect, but still be in need of immediate replacement. What a joke. No follow up. Nothing. And a master tech can't hear these noises when driving but a service manager can? Ha! Then telling a guy who can't drive his new car to wait a couple of days???? For a phone call??? I will edit this to update Chris's managers name so people are aware of who they're dealing with

I would not recommend this dealer.