Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sjh2424 on 8/9/2017 at 11:50 AM.

As always Michael took very good care of me and my 2016 Rover. It hasn't always been the best with the LR Brand, but ever since Michael has been my service tech...life has been good!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

I expect better overall service with the Land Rover brand

By jjb on 5/27/2017 at 4:02 PM. Helped by Do not remember.

The dealership is small and cramped, and out of date. Service team People helpful but do not call you back when they committed to. On the 2 occasions I have taken my vehicle for service, I have had to follow up to find out the status of the service. The loaner vehicles are dirty, on both occasions the car looked like it was not wiped down inside, I found a granola wrapper in the first one. Very expensive, tire rotation is $90, which you can pay $40 at Discount Tire and alignment is $189 versus $89 at Firestone. Disappointed. I have owned other luxury brands, Lexus and Mercedes and the service is much better.

I would not recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great working with the team at Jaguar/LR Houston Central

By TimT on 5/11/2017 at 4:13 PM. Helped by Terri, Yong, Venessa, Nick.

Great experiance for my Internet purchase of used Mercedes. Particularly helpful were Yong in Sales and Terri in Finance. Vehicle was ready on my arrival and as advertised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Straeh on 2/1/2017 at 11:55 PM. Helped by Michael Quinones.

Great Customer Service! I will recommend my family and friends to visit! Michael is efficient and takes great care of my vehicles. The staff is always friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer service

By Gowthami Reddy on 3/11/2016 at 5:46 PM. Helped by David Feliciano.

We bought our LR4 from Land Rover central couple of months ago and I must say we are extremely happy and pleased about the service. David Feliciano helped us in all the process and he is the BEST . He still answers our questions and helps us setup appointments for servicing and detailing.Thanks David and LandRover Central.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By AnnG on 7/10/2015 at 7:04 PM. Helped by Patrick Cummins.

Had an awesome experience searching and buying vehicles from Patrick Cummins. Purchased one on March 2015 and had such a wonderful experience went back for another vehicle June 2015. He made sure to take the time to answer all of our questions and concerns. Definitely love having someone so knowledgeable explain not only the benefits of certain cars, but the difference between them. He helped us find the perfect vehicles for our needs. Patrick Cummins is outstanding!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Horrible Attitude towards a potentially lethal situation

By Andrew1111 on 5/16/2015 at 10:05 PM.

After having our brand new evoque basically shut down in the middle of the highway. We were lucky to make it to the dealership (not our first choice after some previous incidents but given the severity of the situation and the dealerships proximity we made do). We literally coasted in at which point it was immediately clear they wanted nothing to do with us since servicing was soon closing. Despite a clear danger they left us with no options, even after speaking with manager Tim Durham. Despite a full lot of safe vehicles we had to call the free Range Rover roadside assistance to actually transfer us to a Range Rover dealership. You heard that correctly. We had to utilize a free service which Range Rover had to pay for. Never in my life. You would think that with the cost of these cars you would get treated better. If you have a choice, push your car to the next dealership!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience and Great Service

By J_Green on 3/9/2015 at 8:27 PM.

This review is long overdue. I purchase my Range Rover in March 2014. I had initially met Carson when I moved to Houston three years prior to that and he kept in touch until I was finally ready to make a purchase. After searching far and wide for the particular rover that I was looking for Carson gave me a call to let me that he had found what I was looking for. I showed up to the dealership test drove the car, we worked out the financing and I was on my way. A year later I can say I am happy with the purchase and the service I have been provided at Land Rover Houston Central.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Service Department Ever

By carguy99 on 12/20/2014 at 9:10 PM. Helped by Dexter Taylor.

We've had our 2014 Range Rover for 15 months and its been in the shop 8 times, 5 of those for brakes. At this point we are completely frustrated at our $100k purchase. The service staff at Old Katy is by far the worst we've ever experienced of any manufacturer (in the past 10 years we've owned Porsche, BMW, Audi, MB, and Jeep). Its difficult to imagine that service departments like this actually exist today. They are rude, incompetent, argumentative, and unprofessional. Every time we take our car in, it comes back without being fixed and with a new problem. We are now taking our car to Momentum, and its much much better. By the way we loved our sales guy (Bernard) and had a great sales experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new car

By cthorp on 8/21/2014 at 2:58 AM.

We have been purchasing cars from here for quite some time now. Walking into the dealership, you are instantly greeted. You are constantly surrounded by very helpful, genuine people. One person that really stands out is Patrick Cummins. He is SO very helpful, honest, and an overall good person to work with. I recently moved out of Houston and I am confident to say that I can still count on Patrick to help with any questions/needs I might have. A text/email/phone call away, Patrick is capable of providing me with anything and everything. Words can not explain how convenient and easy he makes everything. I highly suggest this dealership and of course, Patrick Cummins. An overall wonderful man.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Managing a bad situation into a good situation

By graemesteele on 6/2/2014 at 12:51 PM.

I want to express a personal thanks to Bernard who looked after me throughout the process and turned around a very uncomfortable experience into a great one and Bernard's follow up has been great. I will certainly bring my business back to Bernard to see if he can find my next car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase

By Cherrera10 on 6/2/2014 at 3:24 PM.

Thank you Bernard for making our used auto purchase and pleasant experience with your dealership. My daughter and I had visited several area dealership and were not happy with the service of the sales persons. I did not have to spend a ton of time at the dealership trying to purchase a auto.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism at its best

By Karmeng on 5/31/2014 at 1:35 AM.

Bernard Lee totally took the hassle out of purchasing a vehicle. He was very honest, courteous most importantly professional. I appreciate the fact that Bernard was very thorough & efficient especially with my schedule. Bernard Lee and Land Rover will be recommended to anyone that's in the market for a vehicle .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great customer service!

By tamrac on 5/29/2014 at 6:14 PM.

Bernard Lee was awesome! He went beyond and above to make sure my car buying experience was a very enjoyable one. I would definitely recommend Bernard Lee and Land Rover Houston Central to all my friends and associates. I am a very satisfied customer. Tamra C.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernard Lee

By vharper64 on 5/28/2014 at 10:29 PM.

I located the vehicle on the internet and went to the dealership for a test drive. Bernard was great, he took me for a test drive, talked to me about all my options and helped me get the car I've always wanted! I'm very pleased and when it comes time to purchase another vehicle I will definitely be back. Vicki

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By dscgranite on 5/27/2014 at 4:08 PM.

We had a great experience dealing with your salespeople, they were very friendly and help us in getting our new range Rover that are really hard to get right now!! Bernard help us was great and keep communicating with us all the time and we thank him for his great service. Thank you guys for all the hard work! Jorge L

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernard gave me a great deal!

By adomning on 5/23/2014 at 7:35 PM.

Purchased a used BMW from Bernard and had a wonderful experience with him and the Land Rover Houston Central dealership. Very helpful and patient with me. Love my car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service with friendly staff

By block713 on 5/23/2014 at 7:58 PM.

Purchased new Range Rover at Land Rover Houston Central with Bernard Lee and had very pleasant experience. He was knowledgeable and eager to have a satisfied customer. His response time to return messages and answer even the 'silly questions' was very quick and helpful. The truck has been a joy to drive and includes quality crafted parts that appear to be designed well. I have had the vehicle for almost a year now and have had zero issues or service needs. I added the deployable side rail steps and that went exactly as planned. Of course the cost of parts and labor is extremely high, but I suppose one must expect that in luxury market. I highly recommend this dealership and Bernard Lee specifically as Sales Guide. I also recommend Morris Zelaya as Service Advisor.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales Staff Mr. Bernard Lee

By Sbaaklini on 5/23/2014 at 7:24 PM.

Mr. Bernard Lee went out of his way to accommodate us when we were looking for a new car he keep us updated of delivery he also gave us options to purchase another RR Sport when one became avilble. Great guy very friendly and professional. I would and did recommend him to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

December 10, 2013 Angela Williams 19410 Plantation Cove...

By deewillfun on 12/10/2013 at 7:57 PM.

December 10, 2013 Angela Williams 19410 Plantation Cove Lane Katy, TX 77449 Jason Lacher, General Manager Land Rover Houston, Central 7019 Old Katy Road Houston, TX 77024 My name is Angela Williams, and on Saturday, December 7th, I purchased a Land Rover Range Rover from your dealership. My salesman was Mr. Carson Bryant. He was fantastic! Buying a vehicle is at best taxing and time-consuming: therefore, having a knowledgeable and honest salesman is indeed rare. And on top of that, having the extra bonus of feeling a personal bond with this individual is even more unique. My husband was also impressed with his ability to please me, without the pressure of buying. Carson made the entire experience of purchasing my Range Rover, along with trading in my Yukon, effortless. This is the second vehicle we’ve purchased from your dealership! I would definitely recommend your business to others and will check your inventory if I am in the market for another vehicle. Sincerely, Angela Williams

I would recommend this dealer.