Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.6  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Lessparks on 8/14/2018 at 6:20 PM. Helped by Eric Rodes.

We can not say enough about the wonderful buying experience that we had purchasing our new Jaguar. From the moment we walked in through the door we were greeted by Tyler who helped us find our salesperson Kathy Jello. She made everything so quick and easy. She has been a complete joy to work with, seeing to all the extra things that we needed done and calling us just to check in and make sure everything is fine. We also really enjoyed working with Eric who spent alot of time helping us learn the new electronics. Great place to purchase a car. We will definitely be back just because of their outstanding customer service. Thank you again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent experience

By russb on 8/14/2018 at 7:08 PM.

Excellent sales experience. They take time to explain all facets of the sale to you. Great showroom, large inventory, friendly sales personnel. Car is prepared perfectly before pickup.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely satisfied with the entire process

By Melsjag on 8/10/2018 at 1:44 PM.

I have been looking for a car for about 4 months. I have been to every new car dealership in the area. This Jaguar dealership had everything I wanted. Beautiful cars, priced much lower than I thought, and the service was excellent. I have bought cars before and have had the miserable all day experience, but this dealership was excellent. I took a test drive, came back the next day and decided to purchase the XJL. I was taken care of, and out of there in less than an hour with my new car. I must say, I absolutely LOVE the car. Thank you Naples Jaguar for making our buying experience the best ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Professional on 8/7/2018 at 5:56 PM.

All my needs were taken care of. I also consider all who work at Naples Luxury Imports family. I have all my vehicle needs taken care of there. Best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Land Rover excitement

By Tom on 8/5/2018 at 3:40 PM.

Just wanted to let everyone know that Adrian is just one the best salesman I have had the pleasure of dealing with. From the start to the finish he was there answering my questions. Drove from Riverview Fl down to Naples to finish the deal, what a wonderful experience

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy and fast purchase process.

By Kathy123 on 7/27/2018 at 12:56 PM.

We did everything via phone and email. We arrived at the dealer, car was ready and is what I wanted with all the options I was looking for. We spent 15 minutes with the finance manager to review and sign the contact and we were done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car shopping experience EVER!

By Rover123 on 7/21/2018 at 3:04 AM.

ASK for Austin!! He is awesome! Even on his day off he was willing to work on our deal. We drove from Fort Myers to Naples and upon our arrival Austin had all our paper work ready and our New car extra clean. Austin was very professional and was great to work with. Best service ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very pleasant experience.

By jelly on 7/6/2018 at 3:37 PM.

Adrian was very helpful in explaining the differences between the various models to me. I have no hesitation recommending him to other prospective customers who are interested in purchasing a Jaguar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience w/ Adrian Carrasco

By FTL Buyer on 6/29/2018 at 11:15 PM.

Adrian made car buying a pleasant and convenient experience. He got us the car we wanted at a fair price, and managed the whole process efficiently while being patient and attentive. We drove from FTL and he had the vehicle ready for pick-up . No hassle. Great guy. Thanks Adrian They should have more people like him.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Tyler is very knowledgeable and a great teacher!

By SLTurner on 6/28/2018 at 4:50 PM.

Following my great sales/purchase experience with Austin, I worked with Tyler Mastaglio yesterday to get better acquainted with my new Range Rover. He was very knowledgeable and able to pass along a lot of information and explanations in an efficient and timely fashion. We spend a lot of time on the infotainments aspects of the vehicle and tips will be very helpful as learn to fully use the creature comforts in the Rover. I would encourage everyone that has the opportunity to spend time with him to take the opportunity. You will not regret it!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Car Guy

By Tireless on 6/26/2018 at 6:00 PM.

I was very impressed with Adrian Carrasco. Best was that he was willing to listen first. He was extremely knowledgeable about his and other vehicle brands. He was willing to develop a real relationship.... classy guy.... Actually bought a Land Rover.... Same for Tyler....very knowledgeable and able to modify his approach based on level of knowledge of customer. Great approach !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

recall problem, fixed as promised.

By bruharv on 6/23/2018 at 4:59 PM.

everything went as planned. As it was a recall on the air bag there was no charge, a very nice loaner was provided while car was being serviced.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price

Purchase

By cad2018 on 6/21/2018 at 5:53 PM. Helped by Tyler Mastaglio.

Frank was a great salesman, good experience, very efficient and successful. We had shopped all the competition and decided on a purchase when I decided to look at the E-Pace. Dealership is open till 7:00 pm, very convenient. Very satisfied with the transaction, the dealership and the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded My Expectations

By Turbo-Ed on 6/15/2018 at 4:14 PM.

My salesman at Naples Luxury Imports Jaguar was Adrian Carrasco. My purchase was a used Porsche 911 Turbo. Adrian was very efficient, professional, and personable. His customer service during and after the purchase has been phenomenal! Certainly the sales person you would want to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fabulous experience!

By Iggy68 on 6/8/2018 at 7:22 PM.

I could not have been more impressed with Tyler. He was thorough, thoughtful and did a fantastic job reviewing the features of the car. This was our first experience with Jaguar Naples and it could not have been better. Thanks, Tyler!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Jaguar XJR on 6/3/2018 at 12:53 AM.

Every person encountered that works at this dealership has been professional, courteous and efficient. Tyler who toured the features of my new XJ R Sport was informative and helpful explaining the many features of this car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Frank Orsini

By steve1234 on 5/24/2018 at 3:29 PM.

I have dealt with this dealership for over 4 years. I have ALWAYS found Frank Orsini to be professional, courteous and committed to honoring his word. I would recommend FRANK to anyone, including my immediate family members. Your dealership is lucky to have Frank as part of your team. Frank is the face of their service. I have over 1800 employees, and would be honored if they were ad dedicated to their customer as Frank is. steve mercurio

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Wonderful buying experience!

By SLTurner on 5/27/2018 at 12:43 AM.

Austin is a thorough and wonderful professional sales person to work with when making a major purchase. He is knowledgeable about many of the luxury vehicles in the dealership and is patient to explain the differences in features, size etc. I had several choices to explore and he never seemed to be rushed or distracted from the exploration process with me. He exceeded my expectations!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Ken1911 on 5/16/2018 at 7:10 PM.

Austin went above and beyond and is the best sales guys I ever worked with, he is very knowledgeable and makes sure your experience is top Notch

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful

By Mciferni on 5/14/2018 at 5:30 PM.

Austin was extremely helpful and made the transition to my new car very easy. I was lucky to have one so experienced in the computer aspects of the car.

I would recommend this dealer.