Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always treated like number 1

By JLOPS6537 on 10/22/2019 at 3:06 PM.

This place always makes me feel welcome and special Edson once he sees me he attends my needs in my car. all I need to do is relax in the customer lounge enjoy my coffee and watch some tv. The car was taken care and also was wash and clean inside. Thank you south bay infinity for the attention and care.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service

By MEDVEDEV3 on 10/16/2019 at 4:26 PM.

I brought my Q50 for unexpected computer problems after lunch. I received car back the same day. In addition they fix some noise problems and other without asking

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease

By LJONESH on 10/10/2019 at 1:09 PM. Helped by I think the lease person name was Brandon very very nice.

I came to South Bay Infiniti to get another lease I had two months left from the time I walked in every one were so helpful and thorough. They followed through until I drove off the lot and even took the time to text me and send me a nice card to make sure I was good. Great Customer Service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks

By JONATHANALDANA143 on 10/8/2019 at 12:13 PM.

Very good service was very professional and friendly I like coming to the South Bay infinity dealership they are always willing to help you out thanks again for your service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By AEONCLOCKXBL on 10/5/2019 at 5:56 PM.

The service I receive when I bring my car in for maintenance is always amazing. I've brought my car in for services ranging from oil changes, realignment, a.c issues and peeling headlights (happened once and they got it sorted out right away) The service Rep who I go to for any services that need to be done is Edson. The way he helped me out when I had a a.c. problem and my Headlights were peeling was outstanding. Its because of the service I receive from both South Bay Infiniti and Edson that I will for sure keep bring my car to them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Yearly check up

By JFKARAS2000 on 9/29/2019 at 6:51 PM.

Candice is so nice “ We really like her . Good Service . Helpful when asking questions . Washes your car as part of service while you wait . Clean environment too.”

I would recommend this dealer.

Overall Rating

3.2  

4   Customer Service
4   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Incomplete diagnosis.

By JCOLBURT1 on 9/29/2019 at 5:53 PM.

Engine light was on. Did oil change but when I got in car engine light still on. Had to return next day to take care of problem. No loaner available. Did have s driver take me home and pick me up. Candice was professional and frienfly. Edson Trujillo was not involved in this service. Cost of all service was extremely high but I had no choice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, quick service.

By SHIRLENE.V on 9/25/2019 at 9:34 PM.

Candice is always very friendly and professional and gives great service. She does a great job scheduling appointments at times that work best for me. She’s always proactive and asks if I will be needing a courtesy car while my car is getting serviced. She keeps me updated and informed on the status of my car. I drive out of my way to get my car serviced here.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

Clutch slave re-replacement

By MHENRY10 on 9/24/2019 at 6:11 PM. Helped by Rudy.

My clutch slave keeps failing so back a second time in 3 years Clutch has had problems 4x in the 45000 miles I have had my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By YARELY_HERNANDEZ on 9/23/2019 at 7:23 PM.

Candace is super sweet! She is very informative and helpful. Some of the best service I received, would definitely recommend anyone to go to her

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service was good

By BBAJAJ1 on 9/20/2019 at 3:11 AM.

Candice was good. She showed care and concern for my issue. She has been there a long time and has climbed thru the ranks so I appreciated the genuine interaction

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service no help

By Michael zuniga on 9/18/2019 at 7:31 PM.

My vehicle was stolen from their parking lot and now I’ve been car less for about a month they had my car for 3 days then a thief took it out their gated up parking lot that has no cameras cops already found my car just dealing with my issuance process INFINITI of South Bay didn’t give me any assistance but to notify my insurance for no reason when I shouldn’t be having to go through all this INFINITI of southbay sucks

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

helpful

By BORDENAVE.ANDREW on 9/18/2019 at 5:50 PM.

Ready to address concerns of the car and had promptly friendly advisements when updates were available. Made it easy to drop off as well as pick up car when work was completed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repaired tire quickly even without an appt

By Infinity service. on 9/15/2019 at 10:46 PM.

Came in due to tire pressure warning and they found leak in tire, repaired it quickly. Staff was very helpful. I dont remember the girl's name that helped me but she was very accomodating and provided updates regularly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By VIVBROOKS3 on 9/15/2019 at 8:36 PM. Helped by Sarah.

I worked with Sarah and she made sure my car and myself was taken care of. Overall service was indeed Great! Sarah stayed in touch with me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By K.TODDGRIFFIN on 9/15/2019 at 5:29 PM.

It was fast and efficient experience. They kept me informed throughout the process. I appreciate that they didn't try to sell me on something I didn't need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on my Q70 Sport

By ROTARY7.VM on 9/12/2019 at 5:57 PM.

Great service in general!👌👌👌Kepping me updated with my vehicle, making sure I'm fine with everything, feeling welcoming to the facility, recommendation regarding services only my Q

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By MABEL.ARMAS on 9/11/2019 at 6:21 PM.

Thomas and Ever where awesome all questions and concerns where taken care off. I will definitely bring my car back to infiniti of south bay.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

South Bay Service Visit

By TNARTHUR52 on 9/10/2019 at 11:06 PM.

This is my second visit to this service center and again the service was very good. Service Consultant (Wilson) met me promptly and took care of all paperwork expeditiously. The waiting area was comfortable and snacks were plentiful

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Satisfied customer

By KAWANNA.ROBINSON on 9/8/2019 at 6:55 PM.

The service area is always comfortable, clean, and well stocked with drinks/snacks. The customer service is always courteous and professional. This is my go-to dealership for service.

I would recommend this dealer.