Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By PapaSox on 9/5/2019 at 4:59 PM. Helped by Mike Coccoli.

I always receive wonderful service at Jake Kaplan's ... Mike Coccoli is always helpful ... The service is always done on time and is always returned clean ...

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Purchase summary

By Skiper on 8/31/2019 at 9:08 PM. Helped by Elaine Kaplan and Michael Hiraldp.

The staff were friendly and product knowledgeable. There was no pressure allowing us time to consider our purchase. When I voiced my reservation about the model we went to look at alternative vehicles were suggested. In fact we ended up buying a vehicle different from the one we went to look at. Because of the sales experience I am considering another buying another vehicle in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service review

By Allen Gammons on 8/31/2019 at 7:42 PM. Helped by Mike Coccoli.

I was going away and Mike squeezed me in on a moments notice.. even had the car cleaned for me.. Thanks Mike.. I would have had to use another car to take my kids Hiking for the weekend. I know you were busy but you still accommodated..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By gking49701 on 8/28/2019 at 7:51 PM. Helped by Mike.

Nothing but good things to say about this dealership and the entire staff. Quick turn around time and was spot on with the service . Great experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very pleased with the transaction

By Lak on 8/26/2019 at 4:16 PM. Helped by Elaine.

Purchased a CPO vehicle, the whole transaction and negotiation went very smoothly. They were very accommodating and was very fair with the pricing and trade in. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Rb on 8/8/2019 at 3:16 AM. Helped by Mike.

Appointment was made in a reasonable time and they were going to provide me with a loaner and they made it possible so i can drop the car off the day before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely pleased

By Bsonine on 8/14/2019 at 9:30 PM. Helped by Elaine Kaplan, Lauren Fitzgerald.

From the moment we stepped into the dealership it was obvious to us that it was going to be a pleasant experience. The employees we came in contact with were courteous and helpful in answering our questions. Thank you one and all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase process and delivery

By howeallenrealty on 8/14/2019 at 5:10 PM. Helped by Tom Phillips.

Tom Phillips was our salesperson and he kept in contact with us and was very easy to work with. We appreciated the professionalism and we love our "new to us" certified LR4.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Completely satisfied

By Mwm208 on 8/9/2019 at 12:30 PM. Helped by Barbara Stenner.

I was visiting a friend 3 1/2 hours from my home and I had to get an emergency repair Plus my 65k service. Barbara Stenner, a service advisor, took great care of me. Because of her friendly customer service and professionalism during my experience I returned a second time for my 75k service only to receive the same experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Picture of Excellence

By Frank Chic on 8/7/2019 at 6:36 PM. Helped by Mike.

Service above and beyond expectations. My Jaguar needed service I didn’t realize. The problem was found and diagnosed by the specialists. I was made aware of everything being done to my vehicle every step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Hassle free

By Frankly Scarlett on 7/29/2019 at 2:34 PM. Helped by Mike.

Mike is a great service advisor! Took care of everything I asked for and addressed a few recalls I wasn't aware of. Appreciate there is no bs that gets in the way of his ability to service his customer. FWIW, while out of Mike's control - for the suggestion box: it seems like the dealership might invest in more automation/digitization so the service team is not bogged down with so many paper forms.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, great experience

By DR on 7/28/2019 at 1:01 PM. Helped by Paul, Glen.

Both Glen and Paul made the purchasing of a new F-Pace the most enjoyable car buying experience I have had. I highly recommend the dealership.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Routine services

By Badass on 7/27/2019 at 6:30 PM. Helped by Barbara, Michael and Lori.

Jake Kaplan addressed all my issues with my radio system. All updates completed. completed oil change. Should have rotated my tires at 16,000. Also would have been nice if a technician went over my system updates with me before I left.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very pleased

By Glen g. on 7/26/2019 at 12:27 PM. Helped by Tina.

I recently scheduled a service appt with Tina and worked with Barbara as service advisor. It was a very nice experience and both were a pleasure on the phone and in person. Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service visit

By Richard C on 7/23/2019 at 7:36 PM. Helped by Barbara Stenner.

The service department made room for me despite a full schedule. During the service they found a faulty battery and replaced it. They notified me that it was on warranty and there was charge. The entire visit was trouble free and professional. I recommend Jake Kaplin and would buy from them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Guido on 7/18/2019 at 5:12 PM. Helped by Mike Coccoli.

Mike is a very accommodating Service advisor. He was able to squeeze me in instead of making me travel back to the dealership from the Worcester area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

State Inspection

By Margaret Capozzi on 6/19/2019 at 11:31 AM. Helped by Tina Clamor.

Wonderful service as usual. Always greeted by friendly staff. I had a question on my registration and another colleague jumped right in to assist me. Great staff! Keep up the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Trustworthy, Excellent Experience

By screamingelvises on 5/31/2019 at 3:22 PM. Helped by Tom Phillips, Chris Cunnion, Lauren Fitzgerald, Lia Ralph.

We purchased our first Land Rover from Jake Kaplan's, a 2019 Land Rover Discovery SE that we built and they ordered, and it was an easy, relaxed, refreshing experience. They were very upfront with the pricing, rates, etc. They did not play games with money factors etc. I have purchased/leased +30 cars in my life from numerous brands and dealerships and they are in the top 3 of my relationships and respect. I will do business again, assuming one their products fits our needs.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

First Experience

By Evoque 2018 on 5/28/2019 at 11:35 AM. Helped by Barbara.

This was my first service check since leasing my RR Evoque last May My appointment was scheduled with Barbara and she took me through the process, what would be done, how much it would cost and also gave me a copy of the checklist of items that were being evaluated. Barbara also provided me with a "loaner" vehicle which was ready immediately when I dropped off my vehicle. The entire process was well organized, service was completed in a timely manner and the staff especially Barbara were not only friendly, welcoming but also professional in their manner, Thank you again, It was a pleasure and a great first maintenance experience compared to those I have had in the past. It also helps to have a great start to a day and hot have to worry about at least one appointment and to be reassured that all will be taken care of by such a thorough and professional dealership. Roberta F .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Out of State Transaction

By omarscarz on 5/23/2019 at 10:10 PM. Helped by Chris, Lauren.

Found the vehicle online made a phone call and the process began, Very seamless and transparent. transaction. When I arrived the vehicle was to exactly what was explained to me. The team at Jake Kaplan are great KUDOS to everyone that helped.

I would recommend this dealer.