Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loyalty to dealership because of service manager

By Susan Wiersma on 9/16/2018 at 10:35 PM. Helped by brian hart.

This is the second vehicle we have bought from this dealership. Our loyalty to this dealership is because of Mike, the service manager for Land Rover. When we moved to Rhode Island with our Range Rover, he provided outstanding service in every respect, and when it came time to replace it, we looked only at Jake Kaplan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love this dealership

By Jerry95 on 9/16/2018 at 7:34 PM. Helped by Mike Caccoli.

Once again everyone I came in contact with went out of their way to make sure I had the best experience possible. By the way, I love the Range Rover Sport.......Best SUV I’ve owned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

30 K Jaguar F-Pace Service

By greenjag on 9/14/2018 at 6:39 PM. Helped by Michael.

The service team was ready for me. I had a loaner car in less than 10 minutes. II received a phone call as soon as the car was looked at detailing several issues other than routine maintenance. The car was ready to go and spotless by mid afternoon. All work was completed in excellent fashion.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Love my car!

By RRSport17 on 9/14/2018 at 11:00 AM. Helped by Barbara Stenner.

Service Department used for my first annual service as well as windshield replacement. Given a loaner which was so convenient. Surprised to receive my car back in the same condition. Spoiled by my prior Mercedes dealership that completely cleans the car it inside and out, no matter how small the service. Is that not a normal service provided?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good helpful easy

By Diana’s car on 9/13/2018 at 11:51 AM. Helped by Elaine Paul and Michael.

They were helpful and easy to deal with Michael helped me with the ins and outs Especially the nav and computer with back up if I need

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Land Rover Warwick top notch

By KC on 9/12/2018 at 2:48 AM. Helped by Barbara Stenner and by far the sweet guys that pick up or deliver my vehicle after service by far great team.

Absolutely love my evoque convertible Barbara Stenner has been great on several occasions that I have needed service; she is communicative’ pleasant, knowlegable and extremely helpful can’t say enough good things The group of drivers to pick up my car or deliver for service are so sweet all of them. Such a fabulous service I have 2 jobs and a family and the loaner service pick up is the best!!! With all the good have to comment on the horrible experience with road side assistance not the dealership fault as thank goodness the Warwick team interviened and found my vehicle the next day. The 3rd party service for road side assistance was the worst But as for Warwick Land Rover dealership full stars the have been fabulous with customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Again!!!

By Jerry95 on 9/8/2018 at 7:15 PM. Helped by Barabara Stenner.

I love doing business with this dealership and working with Barbara...... She is extremely knowledgeable, professional and through and goes above and beyond to make the visit the best possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Adrienne on 9/2/2018 at 6:36 PM. Helped by Glen.

Very pleasant experience Friendly and professional service without any pressure. Would definitely recommend it to family and friends. Plenty of nice models to choose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service possible!!!!

By Wendyb on 8/31/2018 at 9:51 PM. Helped by Barbara in service. Glen in sales. Paul in finance.

I love Jake Kaplan of Warwick and the people who work there. They truly are wonderful and every time I go I get great service and all my auto needs are met with excellence!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sgt.Good on 8/30/2018 at 7:55 PM. Helped by Barbara,Lori and cashier.

Professional,courteous and knowledgeable team ,provided a loaner which gave an option to consider another choice of vehicle in future.had no wait time at all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive service

By Ellen on 8/21/2018 at 9:37 PM. Helped by Lori, Lucas, Barbara.

I had a mirror repaired. Lori and Lucas examined what the repair required and discovered that I only needed the mirror portion, not the entire mirror case. That cut the repair price significantly. They ordered the part and got it in the next business day (Monday) and installed it earlier than my scheduled visit, thanks to Barbara. My mirror is back to working condition!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By kim1231 on 8/20/2018 at 3:18 PM. Helped by Mike Coccoli.

Always very friendly and professional. Excellent customer service from setting my appointment to drop off and delivery of my vehicle. Recommended service was explained in detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

communication and courteous professional service is great

By KC on 8/13/2018 at 12:31 PM. Helped by Barbara Stenner.

communication and courteous professional service is great. I would like to point out (nothing to do with service) but my infotanment screen needed an update which was done however "i not sure who would call it an upgrade" it is like going from a color HD tv back to a black and white with rabbit ears on the roof. seems like a down grade in visual and usability.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service and professionalism.

By RM on 8/12/2018 at 5:16 PM. Helped by Barbara.

Staff is always attentive and friendly. Uncomplicated in getting an appointment and prompt service. Service department keeps me informed of unplanned additions or changes. Sales department is keeping me updated on new opportunities without being “pushy”.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great customer service and reminders of service appointments

By nancy18 on 8/8/2018 at 5:40 PM. Helped by Barbara.

Courteous professional and on time customer service. After scheduled service,car was washed and interior vacuumed except the rear section of my F-Pace. Overlooked?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Salesperson

By Jpdeluca on 8/6/2018 at 1:56 PM. Helped by Glenn Spardello.

Our experience at Jake Kaplan’s was excellent thanks in full to our salesman Glen Spardello. He made the process trading in an older vehicle and purchasing a new one seamless. His knowledge of our new vehicle after the sale was impressive. Glen made me feel like Incam contact him and time with questions or concerns. Highly recommend seeking out Glen as your salesperson at Jakes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By lindsay16 on 8/5/2018 at 11:52 PM. Helped by Brian Chevaliar.

I'm currently deployed to Iraq, Brian worked with my father to get the deal done. It was easy and fast. It was much appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was for paintless repair of dent from baseball

By sfp on 8/4/2018 at 6:08 PM. Helped by Mike Coccoli.

Mike scheduled the service two days in advance, and as usual the repair was made to my satisfaction. Dent was removed and the care delivered on time promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By charity on 8/2/2018 at 8:50 PM. Helped by Barbara.

Dont know about the work but the customer service is great.. Quick easy and nice replacement vehicle. done in timely manner ..this review won't let me submit it...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience- easy and convenient!

By RoseT on 7/31/2018 at 10:26 AM. Helped by Mike C.

Mike C. always makes the service experience great! Quick and easy process to check in for service and obtain a loaner vehicle. He checked in with me to inform me of the services I required before they were done. He even arranged for my vehicle to be dropped off to me at work once service was completed. Thank you!

I would recommend this dealer.