Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always a Great Experience!

By Gina L on 5/20/2018 at 3:49 PM. Helped by Michael Coccoli.

My Land Rover is always well taken care of there. Mike C is very helpful and always pleasant. Everybody is friendly there. Service is excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service dept was terrific

By Jag f type on 5/19/2018 at 6:51 PM. Helped by Tina and the other service personnel (female).

The service dept was excellent in accommodating me and service my vehicle promptly. They also provided me with a loaner if similar caliber. Tina was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Excellent!

By Scott W. Holmes on 5/14/2018 at 2:47 PM. Helped by Mike C. - Service.

Mike C always takes great care of my Jaguars. He gets me in quickly and the service department always delivers on all my service needs. I would highly recommend Kaplan Jaguar to anyone that values great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By jaybird33 on 5/12/2018 at 11:09 PM. Helped by Mike.

Great Service! Mike is the best! He always looks out for me and provides great advice and service. Very timely and professional at all times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply te best!

By tess on 5/7/2018 at 6:26 PM. Helped by Barbara Stenner.

I took my car in for maintenance and was treated like I was the only customer. Every person I dealt with made me feel that same way. I've owned many, many cars in my lifetime that have been serviced by the dealership and I can honestly state that for the first time, it didn't feel like a chore. I love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Evoque 2018 on 5/7/2018 at 12:54 PM. Helped by Michael Espositon and I leased a Range Rover.

I was looking for a new vehicle to lease since my lease with Auidi was coming to a close. I had my eye on the Range Rover fro some time but had never driven one or inquired as to the features and price. My son accompanied me to your location to provide support and ask any questions I may have forgotten regarding leasing and vehicle performance. We were greeted by Michael Esposito one of your salesmen, who was friendly, professional and well prepared to answer any and all questions. He first asked me what type of vehicle I was looking for rather than try to show me everything the dealership had to offer. I explained that since I am not very tall, have no pets or small children, use my vehicle for work as a speech therapist and need a good amount of storage in the trunk or backseat area for materials, since I travel from one school to another and work in several districts, that I prefer a smaller SUV. Michael proceeded to show me the jaguar and RR models. I decided that the larger models were more than I needed so limited my choice to the smaller SUV models. We went over price, color choices and vehicle features then went for a test drive. Since I am not too familiar with all the new technology and explained this to Michael, he was very polite and patient as we drove, showing me all the features and explaining that if I did choose RR that he would go over all the details of how each item worked and then another person would be calling me and make an appointment to go over it all in detail again. I chose the RR Evoque and am extremely satisfied and pleased not only with my choice of a new vehicle but with the courtesy, professionalism and patience of the dealership. Everyone always calls back if you leave a message and addresses any questions and/or concerns. The follow-up is remarkable compared to what I have experienced in the past. The salesman was not "pushy" trying to sell or lease me a vehicle because he had a quota or it was the end of the month and the best time to buy, or no new vehicles were coming in so I had to choose now.....all stories I had heard in the past and at other locations. I enjoyed the shopping experience with Michael. he is professional yet "down to earth" and really listens to the customer and what he or she wants...not trying to push a vehicle that he thinks they should have. He takes into consideration the requests of the customer, and offers suggestions once the customer has explained their needs and what they expect in a vehicle . I am sure I will be happy with my vehicle. Land Rover of Warwick is fortunate to have Michael Esposito as one of their salesman. He is diligent in his efforts to please the customer, accompanied by his warm and friendly manner, which all contribute toward his success in sales and interacting well with people with a variety of needs. I am sure your dealership appreciates Michael as an employee as his success is their success Thank you again Roberta Fidalgo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By KrisP on 5/6/2018 at 7:55 PM. Helped by Mike C.

I bought my Land Rover here in 2015 and have had it serviced here exclusively. My service agent is Mike and he had been great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Final check up under warranty

By pdisegna on 5/1/2018 at 5:03 PM. Helped by Barbara & Michael.

Barbara assisted me with the final check up under warranty and Michael assisted me with getting Rover back to our house. Very easy and convenient process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brought my car in to have diesel fluid changed.

By Windsor1 on 4/30/2018 at 11:57 AM. Helped by Mike.

I brought my car into Mike in service. Mike is thorough. Attentive. Gracious. He gave me a couple of options. Informed me and I was able to drop my car off, was called promptly w an estimate. Job was done quickly and effectively. I appreciate Mikes sincere efforts to please the customer. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Ginger Green on 4/29/2018 at 10:37 AM. Helped by Michael.

I am always pleased when I visit Jake Kaplans. I am warmly greeted at the door and assisted immediately. They answer my questions and complete service within the estimated time frame. A clean courtesy car is always available and my car is returned to me handwashed after service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike is the man!

By Scott W. Holmes on 4/18/2018 at 8:05 PM. Helped by Mike C. - Service.

I have owned Jaguars since 2003 and have utilized three dealerships for service and I can attest that no other Jaguar service department or personnel stack up to Mike at Kaplan. I hope you pay him well because he's worth it!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful and Friendly

By Sig71 on 4/17/2018 at 10:21 PM. Helped by Elaine, Paul, Dan, Glen, Mike.

Everyone was extremely helpful and friendly. Elaine was great as was Paul and actually emailed me when an F-Pace became available that met my requirements. I was introduced to the service manager as well as my service advisor which was helpful. Other personnel involved were quite pleasant to work with and spent as much time as necessary in order to set up the electronics. Glen Spardello was particularly helpful in this regard. Thank you Glen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 2018

By Cara2018 on 4/15/2018 at 5:51 PM. Helped by Paul Martineau, Glenn Spardello.

The management and staff are superb. Attentive. Responsive. Accessible. The 2018 Range Rover is a work of art. Exterior is gorgeous. Electronics are state of the art and stylish. Interior is luxurious.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service was excellent and all my issues were addressed.

By RichM on 4/12/2018 at 7:14 PM. Helped by Barbara Stenner.

All my issues were addressed timely and professionally thanks to Barbara. I needed my RR back before tomorrow morning and it was delivered back to me as planned

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and knowledgeable staff!

By John Lucas on 4/9/2018 at 11:04 PM. Helped by Elaine Kaplan.

I was very impressed with the straightforward sales person, Elaine Kaplan. She was extremely knowledgeable of the different models and explanation of all the options within the vehicles. I would highly recommend this dealership to family and friends going forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and pleasant

By pdisegna on 4/6/2018 at 9:17 AM. Helped by Barbara.

Everyone is friendly and professional. They all took the time to chat making the process personal versus you just being a number. Very much appreciated

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Laurie & Barbara are the best

By Jean Stewart on 4/5/2018 at 11:24 PM. Helped by Laurie, Barbara.

I just want to thank both Laurie & Barbara for going above & beyond in making my service visit a pleasant experience. From the appointment to the delivery back to my house it was seemless. Thank you very much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Superb Service!

By SuzanPerry on 3/30/2018 at 2:41 AM. Helped by Barbara Allen.

Barbara Allen is the best service advisor that I have ever encountered. She is professional, courteous, respectful, and efficient. The experience surpassed my expectations and is very much appreciated! I am very impressed with your service department! Thank You!!! Susan Perry

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent car care

By Jagdriver on 3/28/2018 at 10:11 PM. Helped by Michael (service).

Routine annual care done well. Comfortable waiting area. Recommend highly for sales and/or service. I have been using this dealership for thirty six years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior customer satisfaction

By Rover Guy on 3/23/2018 at 12:20 AM. Helped by Glenn Spardello and Paul Martineau.

I had a great experience with Land Rover Warwick right from the time I entered the door. From the test drive on a rainy Sunday to delivery the day after two feet of snow, I was treated like I was a Sunny Saturday afternoon! Attention from my sales person, finance person and the General Manager was exceptional. I have never had a car buying experience as good as when I purchased my Land Rover Discovery!

I would recommend this dealer.