Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.5  
Quality of Work
4.5  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Customer Service

By Clifton on 5/24/2017 at 8:55 PM.

We have been dealing with EARL (Worst Service Advisor ever...in my opinion. Can't even get the Service Manager to give me a call back after leaving several messages and going up to the dealership. Earl sends a text to me stating that I need to authorize $1700= dollars of work without stating what needed to be done. I would never take not buy another vehicle from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SALES EXPERIENCE

By David Thompson on 4/3/2017 at 9:09 PM.

THE MANAGEMENT AND SALES PERSON, JOE GREEN, MADE THIS A PLEASURABLE BUYING EXPERIENCE. THERE WAS NO PRESSURE AND THEY WORKED HARD TO ENSURE I GET THE BEST PRICE POSSIBLE. THE ATMOSPHERE WAS PLEASANT AND THE OTHER SALES STAFF WAS VERY COURTEOUS AND MADE YOU FEEL AT HOME.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Purchase

By MrMrsSmith on 4/1/2017 at 2:57 AM. Helped by Jermal - Sales.

My husband and I purchased a new truck from Landers Dodge last week. The customer service was great! Jermal had a wonderful attitude and was very helpful throughout the entire process. When we made the decision to buy, it was time for close of business (we were unaware). No one made us feel like a burden or rushed. They got things done quickly and efficiently, yet remained friendly and helpful. Lance Havener assisted us with financing. We have never made a purchase with such little headache. He was wonderful! Not to mention, we got a great deal. This isn't our first new vehicle, but it was our first new vehicle from Landers, and we will be returning in the future!! Thanks Jermal, Lance, and everyone else for all of your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a New Truck has never been better!

By Troy Skoog on 2/3/2017 at 1:15 AM.

The folks at Landers were amazing! They worked so hard to get us a good deal and get our payments into a range we were comfortable with! They were absolutely phenomenal! I would recommend them to anyone in the business for a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Kristen D Young on 12/9/2016 at 6:05 PM. Helped by John Frazier, Haley, and Stacy.

After a recent oil change, I had mentioned in my survey that I was not happy with the breaks on my 2014 Jeep Compass. I bought it brand new and it only had 25k miles on it. The brakes would screech anytime I backed up rain or shine. It was SUPER embarrassing, and I was ashamed of my vehicle. John Frazier, the service manager, gave me a ring and ordered my vehicle some aftermarket brake pads. He made the process extremely easy. He got me set up with a rental vehicle for 24 hours. He kept me updated on how things were going around lunch time, and when I got off work, my vehicle was ready to go! The breaks haven't made a peep since. John has helped me fall back in love with my jeep again. Thank you so much for the AWESOME customer service and assistance in helping me with this matter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, efficient, pleasant

By MariaE on 11/9/2016 at 2:33 AM.

My visit at Lander Dodge Chrystler Jeep Ram was Quick and efficient, pleasant. Joe Green really helped me out. I can't wait to get my Jeep!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dodge Ram 1500 Purchase

By FRH on 10/8/2016 at 5:08 PM. Helped by Jay Brown.

Had a great experience with Brett Havener buying a 2016 Dodge Ram Big Horn! He found me a great deal on a new truck at the price I wanted to pay. He then patiently worked with me through a credit bureau issue I had getting my credit unlocked. I had unusual circumstances with my credit due to identity theft. The finance dept (Lance and Jay) assisted in getting things fixed. Brett was very knowledgeable about the truck and getting the deal finalized--can't say enough good about this young salesman--more than helpful to get the deal completed. Friendly, easy to work with, and best of all: no high pressure tactics. He's the best--will recommend Brett to everyone I know who's looking for a new vehicle!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Overall Experience
2   Price

Ran credit without my approval

By Chris Holmes on 7/26/2016 at 1:42 AM.

I was in to look at a used vehicle. Salesman took my info, standard procedure, and I asked to see what the best price we could get was. I told him I am not interested in payment amount, I want to see Price of vehicle. He left the room without saying a word and I never signed anything. I then got a notification from Credit Karma that a new Hard Inquiry was made. What??? I did not authorize this, I was not ready to see what my payments were. They do not need to run my credit to give me a price on a used car, just tell me what the price you can do is, then if I like that I will authorize a credit run and talk payments. The thing that really upset me was he never even said they were going to do a credit check, If he had told me upfront I would have denied it and walked out, This was an unauthorized check. I will not do business with this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Brad15 on 7/23/2016 at 1:59 AM.

The easiest car buying experience I have ever had. And all the employees where so professional. I would recommend Jay Brown to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By jenn200526 on 7/19/2016 at 6:45 PM.

I could not have asked for a better group of people to help me get into my new car and trade in my old car

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible horrible horrible!

By redcutie on 7/18/2016 at 6:35 PM.

One of the sketchiest car business EVER. Worst experience I have ever had and very thankful we ended up going somewhere else. They cheat you out of money and are very rude and disrespectful. They have a nice store front and that is about it. Do not recommend. Avoid at ALL COSTS! Not worth the trouble.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

jw62059

By pretty black on 7/13/2016 at 6:34 PM.

Mr. Brown was very very helpful. He actually went out of his way to assist us with financing our 2016 Dodge Ram Big Horn. Way to go Jay. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT WALKED AWAY KNOWING I GOT A GOOD DEAL.

By Taymar25 on 7/12/2016 at 1:23 PM.

Customer Service from the sales department and financial was excellent. Sales Department Brett Havener was superior, not demanding at all. I came back the next day when the sales person Victor Cooks assisted me, he demeanor was the same as Brett excellent . I ended up getting a V8 instead of the V6 Challenger. When I went into Financial department I sat with Lance Havener, who never told me no when I made a counter offer. He always left the room to ask. After reviewing the paperwork several times while in negotiations I signed the paperwork buying me a new car. I walked away very happy with a brand new car. Payment where I needed them to be with the interest rate even better. This is my 3rd time buying a car from this dealership and I know it will not be my Last.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Purchase of Dodge Challenger

By Johnwilliam10 on 7/2/2016 at 5:05 PM.

Great experience with salesmen Jay Brown. Knowledgeable, professional, was not pushy. Highly recommended. They worked with me on price and financing. Very satisfied with experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service by everyone!

By Jjr5585 on 6/28/2016 at 3:11 PM. Helped by Daniel Juniel , Bruce Clark.

My wife and I came in to look at a new 2016 Durango R/T on 6/17/16. Our salesman, Daniel Juniel, told us that is was still in transit from the factory, but he would call us as soon as it was unloaded off of the truck. Flash foward to 6/27/16, Daniel called me at 2:30 pm, as soon as the wheels touched the pavement off of the truck. My wife and I went up there, took it for a test drive, and by 6pm that night we had it sitting nicely in our garage. The finance manager, Lance Havener, explained everything line by line, since my wife and I were both first time buyers. He was able to get us a great interest rate, and was very professional in everything he explained. We never felt taken advantaged of by anyone. We will definitely be returning customers when we need a new car. Finally the sales manager, Bruce Clark, gave us final tips and tricks about our new Durango via email. All in all we had a great experience, and will definitely recommend to our friends and family.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Took The Deal Because We Had No Other Options, But...

By Anf2014 on 6/26/2016 at 1:13 PM.

We bought our Fiat 500L Pop Hatchback in October of 2013 from Landers in Shreveport because my husband needed a vehicle in a desperate way (yep, he picked it out, too... I promise). Anyway, we were upside down on it due to the number of miles he's accumulated while driving to and from work each day - somewhere along the lines of 80-90 miles per day for 6 days a week. We decided to bring to Fiat back to Landers in Bossier to get hubby a truck, which we found ourself in need of due to life/moving/baby, etc. The experience we had at Landers Bossier was not one to write home about... just thr exact opposite. We found a used 2014 Ram 1500 that we were happy with, but it basically went downhill from there. The salesman lied to us several times about the note we could have, the duration of the payments, the wheels/rims on the truck... so many lies, which we only found out were lies when we met the Finance man, Mr. Lance, who was not very friendly at all and didn't seem to care that he was rude to us. He told us that we were not eligible for the number of payments we were promised (yet I have a credit score that's above 750), nor were we going to get the payment that we were promised - "It's just not possible, sorry" is the only explanation we got. We decided to leave the dealership to search for a week to see if there were any better deals that we could find and we communicated our thanks to the team for working with us so diligently - we'd been there for 10 hours - but before we left Mr. Lance came to us and gave us a spill about how the dealership was "making a friend and not a deal with [us]" and told us we could get $10 closer a month to the payment we wanted. We declined again and left and found no better deals in thd time we were away so we came back to Landers to sign the paperwork. When we met with Mr. Lance again, he said the last deal that he shared with us was no longer on the table and that the original payment we were shown was going to be the best he could do! I was furious but I felt like I had no choice as we really needed the truck. Mr. Lance seemed appeased, yet he was further angered when we declined the warranty and the GAP insurance. We shared that we were going to go through our insurance company for the GAP and you could see almost see steam billowing from his scalp! He was very short, curt and rude from that point until the paperwork was completed, and once everything was settled it seemed as though he couldn't get us out of his office fast enough. I pray that I'm never in the position to need to do business with that man or this dealership ever again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase experience ever

By J & T Howard on 6/23/2016 at 10:00 PM.

First of all my wife and I hate pushy car sales men so that's why we usually go looking at cars after hours. This experience was the total opposite thanks to Jay. He was very easy to talk to and very very knowledgeable of the entire inventory of vehicles. He never tried to push a vehicle on us that we didn't want for his personal gain. This was by far the best car purchasing experience we have ever had. So from personal experience if your looking for a vehicle at landers dodge do yourself a favor and ask for Jay Brown !!

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Not treated right

By Joderman on 6/11/2016 at 2:44 AM.

Dealership puts add-on items to cars automatically that have high markup and you don't know about it because it is not listed on the website. The price you think the vehicle will cost may be over $1300 more that will be written on the window sticker with a marker. Not a good practice for customers and others have complained about it. Also, they will give you a negotiated price for the vehicle that is for "today only." A day or two later you may get a better "today only" price. Obviously a sales tactic to "buy now because the price is only good for today." Then the "out-the-door" price you agree on that is also for "today only" may be more than you agreed on because someone did not figure it correctly. But they will not honor the deal that was made and you may not actually discover it until after you leave and look at the numbers. Not a good way to treat customers!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made to my Business Presentation on Time

By Don & Ellen Wilson on 6/9/2016 at 7:03 PM. Helped by Josh Bass.

My 2011 Chrysler 300C began to have a burning rubber smell and then strange sound. It was 7pm and we were in route from Dallas to Shreveport,LA and on to Lafayette,LA for a presentation. We were able to drive the car to Landers Dealership at 8:30am the next morning and was told they were full up without a appt. We explained we were traveling and desperate. Service Advisor Josh Bass understood and promised to at least have the car looked at, and made arrangements for us to get a rental car. We raced off to Lafayette,LA and got to our presentation with 21 minutes to spare. During the presentation we received a text from Josh Bass saying our Alternator was toast and needed to be replaced, if we would approve it, he would have it fixed that day. We did, he did and at 6:35pm we arrived back at the dealership after a 400 mile round trip. Our car was ready and we continued back to Dallas. Because of Joh Bass and Landers, We closed a sale and profited our family by $2,650... which we would have lost forever had we not gotten to our presentation on time. Thank you Josh Bass and Landers.. you guys are a class act in our book. Don & Ellen Wilson Carrollton,Tx

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car buying experience ever.

By Mary Bailey on 6/1/2016 at 1:19 AM. Helped by Bass.

I bought a car a year ago from this dealership and I have had nothing but trouble with the whole service experience. I like the car, although I have already had two recalls and also had to have it in for repairs twice as well. The service experience has been horrible, most everyone is rude and they never follow through on what they say they will do, noone can give you any answers why things were not done. I have been jacked around every time I have had to deal with them. I would tell anyone thinking about buying from this dealership to keep on drivi g down the road. I wish I had never bought this car.

I would not recommend this dealer.