Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Charles1961 on 7/13/2019 at 11:29 AM. Helped by Bompreezi.

Landers quick line had me in and out in no time. Quick and easy. I am completely satisfied with their customer service. Friendly and fast.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Overall Experience
3   Price
5   Quality of Work

How To Make Your Vehicle Last Forever

By Mrs. G on 6/24/2019 at 4:56 PM. Helped by I called QuickLane service, so I don't remember a name.

My Mercury Mountaineer is 12 1/2 years old, with 48,000 miles. The dealership is the only place that I have used and I will continue going only to Landers. I buy tires there, have oil change there and anything else that they recommend,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and smooth transaction.

By bamaeyedoc on 7/3/2019 at 6:57 PM. Helped by Noel Driver.

I was very impressed with the salesman. There wasn't much more that he could have done to make our car buying experience go smoothly. Very glad that we made the 3 hour drive to get a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Good Job

By billyray951 on 7/2/2019 at 5:39 PM. Helped by Mr.Austin Fisk.

Mr.Austin Fish was the best sales person I could have picked . He help me with everything .Buying a car with him was so easy ..Finance manager Mr.Charles Prichard help us to make sure we got the right deal that we could afford . What a GREAT team you have at Landers Ford .I will give Landers 5 stars .

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Oil change, tire rotation, need to go over what was done.

By Glabyx2019! on 6/17/2019 at 1:18 PM. Helped by Cant remember name.

Need more than ONE person doing check ins at 7:30 A.M. Need to go over what was done at pick up time, just to make sure all was done !!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recalls

By JCC on 6/12/2019 at 2:17 PM. Helped by Andrew Enterline Service Advisor very responsive..

Took F150 in for 2 Recalls completed in a very timely manner. Had a problem with a door sill trim piece which was warped & loose. Had to order part from Ford. This was not the dealers fault but it took about 5 weeks to get the part from Ford. Ford needs to somehow get there inventory in better shape. Have two F150's 2011 and 2015 that I have serviced at this dealership and they always take care of me and if there is any problem they fix it immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Kat on 6/11/2019 at 9:25 PM. Helped by John Moore.

Mr John Moore was my salesman and I was extremely happy with this transaction because of him. He was attentive without being pushy. He gave me 1st class service and I would highly recommend him if you visit Landers Ford in Collierville.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST dealership to purchase a new vehicle

By Boeing guy on 6/9/2019 at 11:30 AM. Helped by Jason Adams (salesperson), Julien Roberts (manager).

As always, Landers Ford met and exceeded my expectations while purchasing a new F150. Even with trading in my 2014 F150 (which I had also purchased from Landers) , total time was less than THREE hours in door to out door! The no haggling over price, the great trade in price, the incentives, the manager and salesperson, ALL contributed to a no stress and enjoyable experience, in which I drove away in an awesome 2019 F150 Lariat! I highly recommend using Landers Ford for all your vehicle needs! I have, as this was about the 10th vehicle I’ve purchased over the last 15 years! Trust and go to Landers Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My salesman was super friendly and great

By Wilma on 6/3/2019 at 5:54 PM. Helped by Everyone was great.

He was good and knower what l wanted and didn’t take long to get my SUV Ford.I really appreciate the Help I got from Lander Ford Collierville. Thank you guys

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Call

By Olelady on 5/31/2019 at 12:13 PM. Helped by Wendell.

Good service long wait refreshment while you wait , you are given an update on your vehicle. I like the incentives you earn when you get your vehicle serviced at this dealership.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Consider your options first

By BUs Driver on 5/28/2019 at 10:08 PM. Helped by N/A.

Had a scheduled (warranty) service for my 2017 which ended up taking almost a week to complete. Although the car was not able to drive at all (which apparently is a requirement for receiving a service vehicle), I did not receive a service vehicle for the duration of me week long service. Why am I paying for a brand new car that I can’t drive nor receive a service vehicle for my inconvenience? Once I got my car back, there was INSTANTLY another issue revolving the service that was just performed. Getting someone on the phone is a joke. You can call 10000000 times and you’ll only get the voicemail and MIGHT receive a call back 2-3 days later. Probably never buying another Ford again after this although I love them.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful Service

By LRCJ on 5/11/2019 at 4:22 PM. Helped by Salesman in Quicklube.

I had the works done on my 2017 Ford Fiesta 05-04-2019. Service was great, they got right on it when I arrived and was done by my second free coffee and donut. I like this dealership, very satisfying from purchase up to today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great people.

By CKalsiFord7 on 5/9/2019 at 8:13 AM. Helped by James Allen.

James Allen is a terrific salesman. Very helpful. bought a great 2018 Expedition XLT MAX for a great price. Prior to that, I had taken my previous Expedition to Landers Ford Collierville Service department and always received excellent service at a fair price. Go to Landers Ford, Collierville. Great place. Dr. Kalsi

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Happy Endings.....

By Lynda H on 4/28/2019 at 9:18 PM. Helped by John E Moore, Peter.

I am super impressed by all of the men I worked with. I wish I could remember their names because they all deserve an award for "job well done"! The sales team is top notch. I have bought my last three cars from the same shop and I plan to buy any future cars there as well! That says a lot about the service. You will notice that they work hard to find you YOUR PERFECT CAR and not just A CAR. When you go in to buy your next automobile (and you know you are) tell them Lynda sent you! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, comfortable and pleasant

By Hale B. on 4/26/2019 at 3:44 PM. Helped by Paul M..

My sales person Paul really took any frustration out of buying a new vehicle. He paid attention to every detail, followed through to make sure the vehicle was correct and followed up even after the sale to make sure any concerns were addressed. Bottom line, he promised high and delivery even higher!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The works

By Linda Powell on 4/22/2019 at 3:33 PM. Helped by Service department.

Everything went well they changed my oil did the works that came with it they was quick everything was great yes I will come back in yes I will recommend someone to them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and efficient service

By AMS on 4/15/2019 at 12:30 PM. Helped by Alan Dahabieh, Karen Hill, Don Kitchens.

The team at Landers is very friendly. Service was done as promised, on time. I also appreciate the cleanliness of the dealership. A very impressive overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service Ryan!

By Crimphy1 on 4/13/2019 at 5:38 PM. Helped by Ryan.

The overall experience was great, they worked a great deal for us. Ryan took his time and talked us through the options. Would definitely come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tires with nails

By Rodney53 on 4/8/2019 at 4:52 PM. Helped by John Joseph Bomprez.

I was about to make a four hour drive when I realized two of my tires weren't hold air. Pulled into Landers Service and while my fix took longer than if I had had an appointment, they got me on the road in less than three hours with repaired tires I can now depend on getting me there; oh and it didn't cost anything for this visit. THANKS Landers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st time here! Awesome service!

By Pearl on 4/5/2019 at 2:27 PM. Helped by Not sure.

Took my car in for first maintenance trip. Thought front end was out of alignment and it needed its first oil change. They were honest enough to tell me that it didn’t need an alignment. Everyone was super friendly even though I had bought my vehicle in at another dealership out of state!

I would recommend this dealer.